Question posted by Breeze5309 on April 3rd, 2011

Comcast Customer Service Or Service (triple Bundle)

New service 7/29/10, phone started to work in Feb'11, Internet will stop working at will, Cable has "Green lines". I've made at least 30 calls about poor service. I have had service changed to Xfinity without my permission. How can I make them go back to the Comcast I started with. Already called but they won't do anything.

Current Answers

Answer #1: Posted by pellkiness on April 4th, 2011 5:58 AM
This answer was accepted by the poster of the original question.
pellkiness

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finity IS Comcast. They just changed the name. You need to call your local office and complain; ask for a district supervisor to call you back. Here's where to find your local office number:

http://www.comcast.com/Corporate/shop/retail/StoreLocator.html

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  • What should I do if my remote control does not work?
    ... between the remote and the receiver may be too large.  Chat With Us Start a live chat with a customer service representative right now. We're available 24 hours a day, 7 days a week to work ? Ask. An interactive Q & You can also call us at 1-800-COMCAST (1-800-266-2278) Close this menu What should I do if...
  • What if I forget my Pay-Per-View PIN or Parental Codes?
    Call Comcast Customer Service, 1-800-COMCAST (266-2278), to reset them. After they're reset, you'll be able to enter your new PIN (Personal Identification Number).  What if I forget my Pay-Per-View PIN or Parental Codes?
  • What if I forget my Parental Control codes?
    You can call us at 1-800-COMCAST (266-2278), and a Comcast Customer Service agent can enter a new one. What if I forget my Parental Control codes? There's no need to worry if you can clear the existing code so that you forget your Parental Control code. 

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