Has Anyone Had A Dispute With Citibank Regarding A Permanent Credit Card Credit

versus a temporary credit? I sent in a dispute letter and it was resolved within 30 days and my account was credited $26K and under the transaction description it stated "credit adjustment to your account," under Type it stated "Paid," Citibank also sent me a refund check for $13K for prior payments made. Seven weeks go by and Citibank reversed the credit. Two months go by and they tell me the credit to my account was temporary. I responded that on a different Citibank credit card when I had a dispute and they issued a temporary/provisional credit the description on my statement stated "Citibank provisional credit for dispute" and listed the dollar amount. I have been disputing this since January as Citibank's position is it was a temporary credit, and my position is it was a permanent credit. Citibank has stated that I requested the refund check so they sent it to me. I responded "does Citi always send out refund checks based on a temporary/provisional credit because the customer requested it?" Of course I did not receive a response.

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Answer #1: Posted by Odin on August 15th, 2020 5:42 AM

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Odin

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Sorry for your problems. However, banks' immediate credits upon a customer's dispute are always temporary, pending the outcome of the bank's investigation.

If you feel the bank's ultimate resolution was unjust, you can

Complain to your state's consumer protection agency: see https://www.usa.gov/state-consumer.
Complain to the United States Consumer Financial Protection Bureau at
https://www.consumerfinance.gov/complaint/getting-started/.

Bear in mind that even if the bank reverses the charge, the merchant may bypass the bank and pursue the charge in other ways.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.