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Canon PIXMA MX870 Support Question

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Question posted by renedalesandro on April 5th, 2014

How To Fix Error C0000

The error appeared mid print job - the alarm went off as well - this has never happened before.

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Answer #1: Posted by stephanie0001 on April 5th, 2014 9:27 PM

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stephanie0001

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This error indicates that an internal error has occurred which may be resolved by resetting the printer. Please follow these steps for isolating and resetting the printer:

1. Open the printer's front cover, and then open and close the print head lock lever (do not remove the print head).

2. Make sure all ink tanks are seated properly.

3. Make sure all packing materials have been removed.

4. Make sure no paper is jammed in the printer.

5. Disconnect the printer cable from the printer.

6. Close the front cover and turn the printer off.

7. Unplug the printer from the power source, and then plug it back in after five minutes.

8. Power on the printer.

If the error returns, the printer will require service options. Please contact a technical support representative who can provide you with your service options. They can be reached by calling 1-800-652-2666 between the hours of 10AM and 10PM EST, Monday through Friday.

If my answer has helped you, you can help me a lot by selecting the "Acceptable Solution" button.

Related Canon PIXMA MX870 Manual Pages

Solución de problemas de configuración de red [Spanish Version] - Page 4

..., refer to "The Target Access Point is found. is Displayed Check The message appears when no access point is Not Displayed (Detected)" on page 11. Access.... • MAC address filtering A function to "Wireless Setup Using Easy Setup" in the printed manual: Getting Started. ENGLISH Check 5 Is "WPA/WPA2 Enterprise" set as a security protocol...printers, etc.) to the access point.

Solución de problemas de configuración de red [Spanish Version] - Page 5

... A function to automatically assign required information (IP address, etc.) to computers, printers or other devices connected to or / / Wireless LAN Settings Directly on the Machine... an access point that the DHCP function of the access point is Displayed Check The message appears when multiple access points with the access point or contact its manufacturer. Enable the DHCP function...

Solución de problemas de configuración de red [Spanish Version] - Page 8

... Setup button, then using an access point that Connection is set to "Wireless Setup Using WPS (Wi-Fi Protected Setup)" in the printed manual: Getting Started. Multiple access points are detected. Connection failed. is Displayed Check The message appears when an error occurs. Make sure that does not support WPS, configure settings manually.

Network Setup Troubleshooting - Page 2

... if you may encounter when setting up a network, and the possible causes and solutions. Problems during Software Installation P.5 The Machine is Not Displayed (Detected) P.5 Check Printer Settings dialog box is Displayed P.6 Other Troubleshooting Tips Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security Protocol (encryption standard), and...

Network Setup Troubleshooting - Page 3

... refer to "Wireless Setup Using Easy Setup" in the printed manual: Getting Started. Glossary • SSID An identifier to...Stealth mode A function to prevent the SSID of the access point from appearing on the machine. Check 5 Is "WPA/WPA2 Enterprise" set as... saving the MAC addresses of specific wireless devices (computers, printers, etc.) to the manual supplied with the access point or...

Network Setup Troubleshooting - Page 7

... the procedures in "Wireless Setup" and onward or "Wired Setup" and onward in the printed manual: Getting Started. If the machine is Not Displayed (Detected) Check A A Connection failed...support WPS, configure settings manually. is Displayed Check The message appears when an error occurs. is Displayed Action The message appears when multiple access points are enabled. Check 3 Is the ...

MX870 series Getting Started - Page 69

... en la página 68. • Los caracteres alfanuméricos que aparecen después de Canon MX870 series son el nombre del servicio Bonjour o la dirección MAC del equipo. • Si no se... The machine is turned on page 68. on page 68. • The alphanumeric characters after Canon MX870 series is the machine's Bonjour service name or MAC address. • If the machine has not ...

MX870 series Getting Started - Page 2

... This Document Prohibited actions. Indicates operations in Windows. and/or other countries. • Windows Vista is a trademark of Microsoft Corporation in the U.S. Model Number: K10348 (MX870) ■ Symbols Used in the U.S.

MX870 series Getting Started - Page 11

Lift the Scanning Unit (Cover) (B) and fix it with the Scanning Unit (Cover). Go to the installation position. Close the Document Cover (D) and lift it moves. Install the Print Head 4 1 2 3 D E F D B A C G Open the Paper Output Tray (A). Make sure that the machine is normal operation. • If the Print Head Holder does not move, make sure...

MX870 series Getting Started - Page 16

...; The LCD will turn off if the machine is displayed on the Operation Panel (H). May result in the illustration and go to print. This is normal operation. • If an error message is not operated for about 4 minutes before the LCD changes. • The machine may make sure that the LCD changes...

MX870 series Getting Started - Page 30

... system environment. Make sure that is not protected with the network connection, refer to the printed manual: Network Setup Troubleshooting. Add (connect) the machine to prepare an access point. 28...the computer over a wireless and wired connection at the same time. • If an error message appears or if you connect to a network that configuration of the computer and access point or...

MX870 series Getting Started - Page 31

... WCN (Windows Connect Now)" on how to check the following information, then write it down. You can retrieve your network key by using the Canon PIXMA Wireless Setup Assistant or the instructions which can be downloaded from the Canon support webpage (www.usa.canon.

MX870 series Getting Started - Page 36

... OK button. When wireless connection is not completed within 10 minutes. If another error appears, refer to select Yes, then press the OK button. 3 4 5 6 7 C D Use the { or } button (C) to the printed manual: Network Setup Troubleshooting. 34 10 Wireless Setup A timeout error occurs if setup is enabled, the Wi-Fi lamp (D) lights blue. When the...

MX870 series Getting Started - Page 37

...to the printed manual: Network Setup Troubleshooting. The Setup menu screen returns. • If the timeout error screen appears, press the OK button, then start over from . • If another error appears, refer ... Software (Network Connection)" on the machine within 2 minutes. When the above screen appears, press the OK button. For details on the WPS button pressing, refer to the manual ...

MX870 series Getting Started - Page 43

Make sure that is not protected with the network connection, refer to the printed manual: Network Setup Troubleshooting. 41 Internet Router, etc. Add (connect) the machine ... needs to be used over a wireless and wired connection at the same time. • If an error message appears or if you connect to a network that configuration of the computer and router is a risk of the...

MX870 series Getting Started - Page 51

... the machine is displayed. When the Setup Completion dialog box appears, click Complete. • If the machine is not detected, Check Printer Settings dialog box is not detected, refer to the printed manual: Network Setup Troubleshooting. 7 When the Detected Printers List dialog box appears, select Canon MX870 series, then click Next. Next, read "Install the Software...

MX870 series Getting Started - Page 52

When the Register Printer and Scanner screen appears, click Register Printer. □ Proceed to the section that relates to on page 51. Mac OS X v.10.6.x v.10.5.x Go to your operating system for further installation instructions. v.10.4.11 Go to on page 51. • The alphanumeric characters after Canon MX870 series is the machine's Bonjour service...

MX870 series Getting Started - Page 53

screen appears, click Add. Go to on page 52. Click More Printers in the Printer Browser window. 12 Install the Software (Network Connection) 51 When the Printer List window appears, click Add. • When the You have no printers available. 2 -A Mac OS X v.10.6.x/v.10.5.x Mac OS X v.10.4.11 - 2 - B Mac OS X v.10.4.11 1 1 2 Select Canon MX870 series and click Add.

MX870 series Getting Started - Page 54

3 3 4 Select Canon IJ Network in the pop-up menu, select Canon MX870 series in the list of printers. When the Register Printer and Scanner screen appears, click Register Scanner. 52 12 Install the Software (Network Connection) Go to the list of printers, then click Add. Make sure that Canon MX870 series is added to .

MX870 series Getting Started - Page 55

Next, read "Install the Software (Information)" on the Register Printer and Scanner screen. Click Next on page 54! 12 Install the Software (Network Connection) 53 4 5 Select Canon MX870 series on the Scan-from-PC Settings screen, then click OK.