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Canon PIXMA MX860 Support Question

Canon PIXMA MX860 Support Question

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Question posted by irfanulkhan on September 17th, 2014

5c20 Error

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Answer #1: Posted by TommyKervz on September 17th, 2014 12:04 PM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
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1. Were you able to print before without any issues?

2. Have you made any recent changes on the system?

Error 5C20 means the logic board is faulty, most likely because it can't move the rollers and carriage.

You may try to reset the device when it is not functioning properly. If the device is not functioning properly or to clear memory, reset it. a. On the operator panel, press the <ON> button. (The display will go blank.)
Note: It may be necessary to unplug the power cord if pressing the ON button does not shut off the printer.

b. Wait approximately ten seconds and then press the <ON> button again.

c. Wait until the device has completed its cycling process before submitting another job request.
Note: It may be necessary to unplug the power cord and retry if the above steps do not clear the error.

find more infor below

http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#ServiceAndSupport


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Canon PIXMA MX860 Manual Pages

Getting Started - Page 19

... security software to always allow access. • In an office setup, consult your network administrator. • If a screen not specified in the procedure or an error message appears during setup, refer to "5 The following carefully before installation. • You need to log on , a warning message may appear that the computer can...
Solución de problemas de configuración de red [Spanish Version] - Page 2

... be detected is displayed during setup P.4 5.3 The Printer could not be connected to the specified access point ... 5.6 The Set Printer IP Address screen is displayed during setup P.5 5.7 The... 5.8 The You have connected the printer to an unsecured wireless network is... are assigned is displayed during setup P.7 5.12 The Timeout error screen is displayed during WPS setup P.7 6 Re-setting the...
Solución de problemas de configuración de red [Spanish Version] - Page 6

... in the network environment in which you are using the machine. 5.6 The Set Printer IP Address screen is displayed during setup (continued) (C) IP Address/Subnet Mask/Default... (C) (D) (E) (A) Get IP address automatically Select to the target access point. ENGLISH 5.3 The Printer could not be detected automatically during setup for use over the network. This requires that the DHCP ...
Solución de problemas de configuración de red [Spanish Version] - Page 7

... the procedure below . • Make sure that is not protected with security measures, there is a risk of disclosing data such as you have connected the printer to a third party. 5.9 The Communication with the machine following the procedure below. TCP/UDP: Select TCP. User Account Control dialog box appears, click Continue. •...
Solución de problemas de configuración de red [Spanish Version] - Page 8

... The Cannot map any drive letter and try the network setup of the Card Slot again using the Canon IJ Network Tool. 5.12 The Timeout error screen is displayed during setup The Card Slot has already been mapped as Network Drive to this can change the port name, click View Setup...
Solución de problemas de configuración de red [Spanish Version] - Page 10

... sheets (20 lb / 75 gsm paper), up to 0.20 inches / 5 mm in the standard print quality mode on the installation environment and location. ENGLISH Specifications 1 MX860 series General Specifications Printing resolution 9600 (horizontal)* x 2400 (vertical) (dpi) * Ink droplets can be placed with Hi-Speed USB standard is required. Since the Hi...
Solución de problemas de configuración de red [Spanish Version] - Page 11

... mode.) Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting from Windows XP to Windows Vista, first uninstall software bundled with the Canon inkjet printer. • Macintosh: Hard Disk must be formatted as Mac OS Extended (Journaled) or Mac OS Extended. We recommend that you keep your system up to...
Network Setup Troubleshooting - Page 2

... be detected is displayed during setup P.3 5.3 The Printer could not be connected to the specified access point ... 5.6 The Set Printer IP Address screen is displayed during setup P.4 5.7 The... 5.8 The You have connected the printer to an unsecured wireless network is... are assigned is displayed during setup P.6 5.12 The Timeout error screen is displayed during WPS setup P.6 6 Re-setting the...
Network Setup Troubleshooting - Page 6

... "Install the Software" and onward in the printed manual: Getting Started. 5.6 The Set Printer IP Address screen is displayed during setup The following screen is displayed if no DHCP server ...the machine with the specified settings. Clicking the OK displays the Access Points screen. 5.3 The Printer could not be connected to the specified access point is displayed during setup for use over ...
Network Setup Troubleshooting - Page 7

... setup without the network setup of the Card Slot fails during setup This message is a risk of disclosing data such as you have connected the printer to "WORKGROUP" following the procedure below . a Open the System Properties screen. • Windows Vista Click Start, right-click Computer, select Properties, then click Change settings...
Network Setup Troubleshooting - Page 8

... name To change the name to complete the setup. Retry following the procedures below. • When using the Canon IJ Network Tool. 5.12 The Timeout error screen is displayed during setup Click Skip to one that is ready, press the OK button on the machine, then press the WPS button on...
Network Setup Troubleshooting - Page 10

... standard print quality mode on the installation environment and location. Approx. 11.8 kg (Approx. 26.1 lb) * With the Print Head and ink tanks installed. Specifications 1 MX860 series General Specifications Printing resolution 9600 (horizontal)* x 2400 (vertical) (dpi) * Ink droplets can be placed with a pitch of 1/9600 inch at USB 1.1. *2 Maximum speed: 1.44...
Network Setup Troubleshooting - Page 11

... version. We recommend that you keep your system up to date. We recommend that you keep your system up to date with the Canon inkjet printer. • Macintosh: Hard Disk must be displayed properly depending on your operating system. Browser: Help Viewer Note: The on-screen manual may not be installed...
Multifunction Brochure - Page 1

Wireless Office All-In-One Printer MX860 Speed & Quality Ease of Use Connectivity Wireless Office All-In-One Printer with 2.5" LCD & Built-in Two-sided Copying and Printing. • Fully-Integrated 35-sheet Auto Document Feeder for rapid built-in two-sided document copying ...
Multifunction Brochure - Page 2

...-260-7400 3301B002 2945B001 2947B001 2948B001 2949B001 2946B001 2553B002 ©2009 Canon U.S.A., Inc. Software (Windows®/Mac®)14 Setup Software & User's Guide CD-ROM, PIXMA MX860 Printer Driver, Easy-PhotoPrint EX, MP Navigator EX, Solution Menu OS Compatibility14 Windows Vista,® Windows XP/2000 and Mac OS® X v10.3.9, v10.4, v10.5.x Warranty...

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