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Canon PIXMA MG5320 Support Question

Canon PIXMA MG5320 Support Question

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Question posted by Geoconsultingireland on January 21st, 2014

Canon Pixma Mg5350 With 5100 Error.

Printer is 9 months old. Problem occurred after paper jam. Can I take it back to supplier for replacement?

Current Answers

Answer #1: Posted by Odin on January 21st, 2014 8:51 AM
This answer was accepted by the poster of the original question.
Odin

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April 10th, 2010

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Whether the seller will replace it depends on the terms of the sale, which should be stated on your receipt. (A call to the seller should answer.) However, you can fix the problem yourself: see http://www.youtube.com/watch?v=rJQVwwRxPv4.


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Answer #2: Posted by BusterDoogen on January 21st, 2014 8:34 AM
BusterDoogen

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You may try but most likely you will have to get it repaired through the warranty.  Try these steps: printer is turned off and plugged the power cord. Press the button STOP / RESET and hold, then press and hold the POWER button. POWER button is pressed, release the STOP / RESET, then press the STOP / RESET 2 times in a state of the power button is pressed. Release both buttons simultaneously. Press the power button, then the printer will off Press the power button again, then the printer will be lit and ready for use.

If this does not solve the problem, here is another method:
I have found a solution for your problem. (1) With the printer turned on, unplug it (2)Open the top and bring the ink cartridge holder to the middle (3)Raise the gray bar and remove the print head assembly with the cartridges in it (4) Lower the gray bar with the head missing and close the top with the head out (5) Restore the power,wait til the printer wakes up (6) It will tell you to put in the cartridges (7) Restore the print head, close the top and the printer should resume working. Good luck!

I hope this is helpful to you!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!

Answer #3: Posted by TommyKervz on January 21st, 2014 8:45 AM
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
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Greetings The video here has directions on how to address the error code in question. Being under year means it should still be under Warranty, however the error must be frequent than could be possibly expected to qualify the printer to be defect.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Canon PIXMA MG5320 Manual Pages

MG5300 series Specifications - Page 1

...) or WCN (Windows Connect Now). without disk space may not be available with the Canon inkjet printer. • Internet Explorer 7 or 8 (Windows), or Safari 4 or later (for...region. QT5-4160-V02 XXXXXXXX CANON U.S.A. External dimensions Approx. 17.8 (W) X 14.5 (D) X 6.6 (H) inches Approx. 450 (W) X 366 (D) X 166 (H) mm * With the Paper Support and Paper Output Tray retracted. and other...
Installation Guide - Page 1

> Installing Your Multifunction to Your Network for the First Time PIXMA MG5320 Mac and Windows OS 1
Installation Guide - Page 2

> Installing Your Multifunction to Your Network for the First Time PIXMA MG5320 Macintosh and Windows OS Preparing to Connect My Multifunction to My Network 3 Network Requirements 3 Notes on Wireless Connection 4 Installing the Drivers & Software 5 2
Installation Guide - Page 4

... Connection • The configuration, router functions, setup procedures and security settings of disclosing data such as your personal information to a third party. • If an error message appears or if you connect to a network that is not protected with the network connection, refer to the printed manual: Network Setup Troubleshooting. •...
Installation Guide - Page 5

... the Administrators group). • Quit all running applications before installation. • Do not switch users during the installation process. • Internet connection may appear that Canon software is turned on -screen instructions and do not remove the Setup CD-ROM during restarting. The installation process takes about 20 minutes. (The installation...
Installation Guide - Page 6

... Setup CD-ROM that shipped with your printer into your CD-ROM drive and proceed through of the wireless setup is built in no time. Be sure to follow instructions. Installing the Drivers & Software > Installing the PIXMA MG5320 on Your Wireless Network If you are installing your printer on the Connection Method Selection screen. 6
Installation Guide - Page 7

Installing the Drivers & Software
Quick Guide - Page 3

...been prepared with the product when using a product that is prohibited. • In principle, Canon shall change or delete the contents of this guide without prior notice to customers. To print background...of your Web browser to print this guide due to unavoidable reasons. Click Print... In addition, Canon may suspend or stop the disclosure of this guide. Click Show Details or (Down Arrow). ...
Quick Guide - Page 5

... operating system. 5 and/or other company names and products mentioned herein may be trademarks or registered trademarks of Microsoft Corporation in the U.S. and licensed to Canon Inc. • All other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Mac, Mac...
Quick Guide - Page 6

... results by entering keywords in the search window and perform a search 6 Entry example: "(your product's model name) load paper", "(your product's model name) 1000" in the search window. Example: When the following error screen appears Enter "(your product's model name) 1000" Search Tips You can search for target pages by entering your...
Quick Guide - Page 8

...products supporting Quick Menu. • Available functions and settings vary depending on your scanner or printer. Internet connection is required depending on the screens displayed when using Image Display for downloading....function to image analysis of My Image Garden will appear in folders subject to the Canon website for selecting the folders to be subject to be used. Keep these points...
Quick Guide - Page 12

...to "Main Menu" for how to save function icons to start applications, open manuals, or access the Canon website, from the Shortcut Menu or Main Menu. On the Icon Bar in the Shortcut Menu, click the... function icon you want to use . Note When the Icon Bar is not saved to the Canon website starts depending on the function icon you clicked. Starting from Shortcut Menu Starting from Main Menu ...
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Note When the function you clicked. The application starts or manual opens. Access to the Canon website starts depending on the function icon you want to use is not displayed, click display the hidden icons. (Back/Next) to Related Topic Shortcut Menu Operations 14
Quick Guide - Page 23

Click to the Shortcut Menu. (3) Model Name Area The printer/scanner model name registered in the Preferences dialog is displayed. Add ... Opens this guide. (Close) Closes the Main Menu. 23 The model name display format varies depending on the registered printer/scanner. In addition, control-click a function icon to display a menu containing the following commands. Start Starts the selected ...
Quick Guide - Page 29

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Quick Guide - Page 30

... on (Notices) in the Region or Country Settings dialog. In that case, select one inkjet printer is selected for Printer, the same printer will be automatically selected for update information automatically. Note Changes are applied when you access CANON iMAGE GATEWAY to display a notice screen in which you can save the Email address and...
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Quick Menu Guide - Page 23

.... (Help) Opens this guide. (Close) Closes the Main Menu. 23 The model name display format varies depending on the registered printer/scanner. Click to the Shortcut Menu. (3) Model Name Area The printer/scanner model name registered in the Preferences dialog box is displayed. Start Starts the selected application, opens the selected manual...
Quick Menu Guide - Page 30

Note The information set in the displayed menu. Select the printer you want to Canon when accessing a website, etc. Scanner Displays the scanner model name. in the ... area on your computer. Display the Preferences dialog box by one of the Main Menu. • Click the printer/scanner model name displayed in the Registered Model Name area in the Main Menu. • Right-click (Quick ...
Quick Menu Guide - Page 31

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