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Question posted by joan76206 on June 15th, 2015

Error Light, No Print

Had been working, today it says "ready" but then goes to the error light and won't print. Tried trouble-shooting and othr things to no avail. It printed the Windows 7 print test ok. What's wrong?

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Answer #1: Posted by Autodiy on June 16th, 2015 4:11 AM

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Description of Solution 200000005581

If the red status light (led) is on alone, this could indicate one of the following error conditions: Cover Open, Clean Drum Unit, or Red Status Error.

A. Cover open error.

1. Press the cover release button and open the front cover. Close the cover by pressing the right and left sides of the cover. Both sides will click into place and the cover will close flush. The Status light (led)will flash as the printer is being reset. If the Status light changes to solid green, try printing from the computer to test if the issue is resolved. If not continue to the next step.

2. If the Status light returns to solid red, disconnect the printer cable from the back of the printer. Turn the printer power off for 5 seconds, then back on.

3. If the Status light (led) changes to solid green, print the Print Settings pages by pressing the GO button 3 times. On the second page of the Print Settings, look for the Error History listing. If the Clean Drum Unit error is listed, go to step B to Clean the Drum Unit.

4. If the Print Settings page does not show the Clean Drum Unit error or if the Status light (led) remains red and the Print Settings pages willnot print, go to step C: Red Status Error Recovery.

B. Clean drum unit.

Press the cover release button and open the front cover. Remove the drum and toner assembly. On the top of the drum unit locate the blue tab on the left side. Slide it back and forth across the drum 20 times. Be sure to put the tab back in its home position the left hand side of the drumunit lining up the arrows that indicate home position on the left end. Re-install the drum unit and toner assembly and then close the front cover. The Status light (LED) will flash as the printer is being reset.

1. If the Status light (LED) changes to solid green, try printing the Print Settings page by pressing the GO button 3 times.

2. If the Print Settings pages print reconnect the printer cable to the back on the back of the printer. Try printing form the computer to test if the issue is resolved.

3. If the Status light returns to solid red, perform a Red Status Error recovery. Proceed to next step.

C. Red Status Error Recovery:

1. Press the cover release button and open the front cover. Remove the drum and toner assembly.

2. With the front cover open press the GO button.

3. Install the drum and toner assembly back into the printer.

4. With the cover open press the GO button.

5. Close the front cover. The Status light (LED) will flash as the printer is being reset. When the printer is ready to print, the Status light (LED) will change to solid green.

6. Print the Print Settings pages by pressing the GO button 3 times.

7. If the printer cable is not connected to the printer, reconnect the cable. Try printing from the computer to test if the issue is resolved.

The printer has a one year limited exchange warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

Www.autodiy.co.za

Related Brother International HL-2240 Manual Pages

Users Manual - English - Page 1

... Printer USER'S GUIDE HL-2230 HL-2240 HL-2240D HL-2242D HL-2250DN HL-2270DW For visually-impaired users You can read this manual with Screen Reader 'text-to-speech' software. You must set up the hardware and install the driver before you use the machine. Please visit us at http://solutions.brother.com/ where you can find a printed...

Users Manual - English - Page 3

...51 Software ...52 Software for networks (HL-2250DN / HL-2270DW only 52 Remote Printer Console (For Windows® only 52 3 Control Panel 53 LEDs (Light Emitting Diodes)...53 Service call indications ...58 Go button...60 Print a test page ...61 Print a Printer Settings page...62 Print Fonts (HL-2250DN / HL-2270DW only 63 Print a WLAN report (HL-2270DW only 64 Default settings...64 4 Routine...

Users Manual - English - Page 28

... Administrator 1  Use Reprint 1  Sleep Time  Macro 1 2  Density Adjustment 1  Error Message Printout 1  Improve Print Output  Skip Blank Page  Print Profiles 1 1 These settings are not available with the Macintosh printer driver. 2 These settings are not available with the HL-2230, HL-2240, HL-2240D and HL-2242D. 24

Users Manual - English - Page 36

... macro (you want to prevent changes being made. Note The Density Adjustment is not available when you choose Printer Default, the timeout setting will be altered in sleep mode, the Ready LED is in the driver. You can use . Receiving a print file or document or pressing Go will save a page of a document as forms...

Users Manual - English - Page 37

... ghosting may not reduce ghosting for all types of paper, test a small quantity to make sure that you are Printer Default, On and Off. If you change the printer driver setting in Media Type to choose this setting. Note This feature does not work when you choose this setting may be reduced. Note This...

Users Manual - English - Page 41

...printed from the drop-down list. Choose the Default Source from . Right-click the Brother HL-2230/HL-2240/HL2240D/HL-2242D/HL-2250DN/HL-2270DW series icon and select Properties to access the Tray Settings tab. 1 Select Settings and then Printers for Windows...Driver and Software Tray Settings Note From the Start menu, select Printers and Faxes 1. Click Update to apply the setting to the tray. ...

Users Manual - English - Page 42

... (e.g. Brother HL-2270DW), and then Status Monitor. 1 Programs for Windows® 2000 users 38 Status Monitor 2 This reports the machine status (any errors that may happen with the machine) when printing. Driver and Software  Serial No. (2) By clicking Auto Detect, the printer driver will display Note 2 The Auto Detect function is not available under the...

Users Manual - English - Page 65

... Drum and Error LEDs are using the Windows® printer driver, click the Print Test Page button in . The machine will print a test page. Using...printer driver. 61 Using the printer driver 3 If you turn on the power switch. Release Go. Control Panel Print a test page 3 You can use Go or the printer driver to print a test page. c Hold down until the Toner, Drum and Error LEDs light...

Users Manual - English - Page 67

.... 3 b Make sure that the Toner, Drum and Error LEDs are using the Brother's Windows® printer driver, you turn on the power switch. Control Panel Print Fonts (HL-2250DN / HL-2270DW only) 3 You can print a list of the internal fonts by clicking the Print Fonts button in . The machine will print a list of the internal fonts. Keep Go pressed...

Users Manual - English - Page 68

... sure that all the LEDs light up to indicate the print server has been reset to its default printer settings. Make sure that the... front cover is closed and the power cord is plugged in . Control Panel Print a WLAN report (HL-...Keep Go pressed down until all the LEDs light up and then the Ready LED turns off the machine. Default settings 3...

Users Manual - English - Page 105

... paper pick-up roller may be dirty. The best combination of paper on your document or lower the print resolution.  (HL-2250DN / HL-2270DW only) Change the following settings in the supplied Windows® driver and try again.  Make sure you use paper that you want to remove the paper, turn the stack...

Users Manual - English - Page 122

... storage device or scanner. An error message PRINT OVERRUN appears.  Press Go to the port only. The machine cannot print full pages of a document....print resolution.  (HL-2250DN / HL-2270DW only) Change the following settings in the supplied Windows® driver and try again.  Make sure that you have chosen the correct printer driver with 'Set as Default Printer...

Users Manual - English - Page 124

.../HL-2240 HL-2240D HL-2270DW Technology Electrophotographic A Print speed 1 2 (A4 size/ Letter size) Single Side Print Duplex Print Up to 24 ppm 3 N/A Up to 26 ppm (A4 size) 3,Up to 27 ppm (Letter size) 3 Up to 10 sides per minute (5 sheets per minute) (A4 or Letter size) 3 First print time 4 From Ready mode From Sleep mode Less than...

Users Manual - English - Page 125

... A Model Processor Memory Interface HL-2230/HL-2240 ARM9 200MHz 8 MB Hi-speed USB 2.0 HL-2240D Network Connectivity Protocols N/A Management tool N/A Emulation N/A Resident fonts PCL N/A HL-2270DW 32 MB Hi-speed USB 2.0, 10BASET/100BASE-TX Ethernet, IEEE802.11b/g Wireless LAN TCP/IP (Standard 10BASET/100BASE-TX Ethernet) 1 BRAdmin Light 2 BRAdmin Professional 3 3 Web BRAdmin...

Users Manual - English - Page 126

.../. 3 Depending on Linux distributions, the driver may not be available. 4 The Driver Deployment Wizard automates the installation of printers in a peer-to-peer network (Windows® only). Control panel A Model LED Button HL-2230/HL-2240 HL-2240D 4 LEDs: Toner LED, Drum LED, Error LED and Ready LED 1 button: Go button HL-2270DW Paper handling A Model Paper Input 1 Paper Output...

Users Manual - English - Page 127

...Automatic duplex printing Manual feed slot Paper tray Automatic duplex printing Manual feed slot Paper tray (Standard) Automatic duplex printing HL-2230/HL-2240 HL-2240D HL-2270DW ...available in .) Approx. 6.7 kg (14.8 lb) Approx. 7.0 kg (15.4 lb) HL-2270DW 123 Supplies A Model Toner Cartridge Drum Unit Starter cartridge Standard cartridge High yield cartridge HL-2230/HL-2240 HL-2240D HL...

Users Manual - English - Page 128

Appendix Other Model Power source Power consumption 1(Average) Noise level Sound Pressure Sound power Ecology Power save Toner save 2 Instantaneous Peak Printing Ready Sleep (Wireless LAN: On) Deep Sleep Printing Ready Printing Ready HL-2230/HL-2240 HL-2240D 110 - 120 V AC, 50 / 60 Hz Approx. 1056 W Approx. 495 W at 25 C (77 F) Approx. 65 W at 25 C (77 ...

Users Manual - English - Page 147

...39, 119 B Bar code control commands 132 Brother Numbers (USA/Canada 140, 141 C CARTRIDGE ERROR 55 Cleaning 82 Computer requirements 125 Consumable items 66 Control panel 53, 122 Corona wire 74, ... Jams 57 Paper jams 104 Paper recommendations 3 PCL printer driver 25 PRINT OVERRUN 57 Print quality 111 Print test page 61 Printer driver 23, 51, 122 Printer settings 62 Processor 121 143

Quick Setup Guide - English - Page 1

... Page. b. Press Go. The machine continues printing until all the LEDs light up , the Ready LED stops blinking and stays green. Turn off the drum. d. Make sure that it from your country. • If for any damage during transit. Quick Setup Guide HL-2230, HL-2240, HL-2240D HL-2242D, HL-2250DN Start Here WARNING indicates a potentially hazardous situation...

Quick Setup Guide - English - Page 2

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