My On-line Boost Mobile Account Is Locked

My on-line boost mobile account is locked & won't allow me to sign in. Error msg says to contact customer service but they tell me I must wait 7 days...then asked me why I wanted into my on-line account. Then sent me a text msg telling me that she was very happy to help me & hopes that I was satisfied with her service. OMG!!! Is she crazy?!

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Answer #1: Posted by 1stLadyDawn on February 21st, 2012 7:42 PM

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1stLadyDawn

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January 25th, 2012

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Do you still have wireless phone service? If you do then it is possible that someone else was trying to access your Boost Mobile online account either on purpose or by accident. Why there would be a 7 day hold makes no sense unless there was a check payment issue. But who knows.

I will say that my husband often forgot his password for his bank and would constantly be locked out because he had typed in the wrong password or left the caps lock on. But they only made him wait 24 hours and a call to customer service.

The question by the customer service rep makes no sense and was inappropriate. And then to follow it with the automatic text message just rubbed your face in the poor customer service you received.

I hope that by now you have called customer service and spoken to a supervisor about your issue but also explaining the poor service you received.

In defense of the rep with whom you spoke, she is probably required to send that text after every call.

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