I Am Unable To Log On My Blackberry Id

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Answer #1: Posted by Dzekii on January 10th, 2013 11:16 AM

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Dzekii

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Note: The following steps are only valid with BlackBerry smartphones that use a SIM card.

Perform a hard reset by removing and reinserting the battery into the BlackBerry smartphone.
Remove the battery cover and battery, then remove the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear.
Enter in the BlackBerry ID username and password the BlackBerry smartphone was setup with before the issue occurred, then click Sign In. An error is received, continue to the next step as there is no data connectivity.
Remove the battery cover and battery, then reinsert the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear once more. Enter in the BlackBerry ID username and password, then click Sign In. If the BlackBerry ID screen does not show upon boot up, navigate to Options > Device > BlackBerry ID and enter in the current BlackBerry ID credentials.

Jack

Blackberry Knowledge Base Results

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