Returning Damaged Phone

How can I return it without the envelope?Can I return it to the nearest cricket store instead

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Answer #1: Posted by SonuKumar on August 23rd, 2021 9:21 AM

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SonuKumar

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https://www.asurion.com/faqs/mobile-insurance/

Do I have to return my damaged phone to Asurion?

Know The Terms And Conditions Of Your Insurance.

For tier 2 and tier 3 phones (high-end Android phones and all iPhones), if you have the device or if the device is found, you are required to return the device to Asurion or you will be charged the retail value of the non-returned device.

How do I return a damaged iPhone to Asurion?

You may need to enter your PIN and/or iCloud® password. Once the reset is complete, power off the iPhone, place it in the return envelope provided by Asurion, and send it to us via US Mail.

What happens if I don't return my damaged phone to Asurion?

Simple. Be honest and return the damaged phone to Asurion, or they will charge you a couple hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.

https://www.asurion.com/phone-insurance/file-track-cancel-claim/

https://hub.asurion.com/content/dam/esc/common/docs/Misc%20Product%20Shipping%20Instructions%20and%20Repair%20Form.pdf

https://www.youtube.com/watch?v=aCbRlkzaq5M

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Regards,
Sonu
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