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American Airlines and American Eagle will strive to process eligible refunds in the time frames set out below, upon receipt of all required information. Some and optional products and services tickets are not refundable.

For all eligible paper and electronic tickets and optional products and services purchased within the U.S. with a credit card or cash, refunds will be provided within 7 business days of receipt of the required refund information. (The credit card refund may take up to two billing cycles before appearing on a credit card statement, so you should contact your credit card company directly to verify receipt of the credit.) Tickets and optional products and services purchased with a check will be refunded within 20 business days of receipt of the required information.

Refunds for electronic tickets can be obtained by contacting our Reservations department or through the Refund section on our website at aa.com. In addition, refunds on tickets (paper and electronic) less than $3,000 can be obtained at any of our U.S. airport ticket offices or city ticket offices. All other refund requests should be sent to the following address:

American Airlines, Inc.
Passenger Refund Services
P. O. Box 200025
El Paso, Texas 88520-0025

Certain refund requests cannot be accommodated in the time frames discussed above. For example, refunds for lost tickets must be held for 90 days to ensure that they are not found and used. Tickets with adjustments (for example, a customer buys a First Class ticket but actually travels in the main or coach cabin) require that we verify the itinerary and class of service flown, and this can take up to 45 days. Tickets purchased through a wholesaler that include non air portions cannot be processed as they are handled by the tour provider. Tickets that were purchased outside the U.S. require special handling because we must ensure that currency conversion rates are calculated correctly.

Refunds for credit card purchases will be made only to the credit card account. Service charges are collected for some refunds (e.g., lost tickets).

Helpful Suggestions:
To ensure a prompt refund, you must submit all required documentation and information, including:

• Valid ticket or optional products and services receipt submitted to us before expiration date (tickets and optional services expire one year from the date of issue)
• Original unused flight coupons for paper tickets
• Ticket number for electronic tickets
• Brief written explanation
• Your name, address, and telephone number(s)
• Form of payment used to purchase the ticket
• Additional documents/support may be required and can be viewed at www.refunds.aa.com

I hope this is helpful to you!

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