Question posted by rosel on January 25th, 2011
Insurance Claims
My friend has an Aflac cancer policy and found out last month that she has cancer.
What does she do with Aflac next?
Current Answers
Answer #1: Posted by LeannCLevine on July 4th, 2011 6:15 PM
LeannCLevine
Member since:
June 28th, 2011 Points: 62,260
Member since:
June 28th, 2011 Points: 62,260
Please contact Aflac Headquarters Client Service Call Center at 1-800-992-3522 (1-800-99-Aflac) for immediate service.
Essentially, you just need to submit the claim form, along with the UB04 (hospital bill) and HCFA1500 (non-hospital bill), for prompting review and processing. UB04 and HCFA1500 are standard documents used by all insurance providers for processing claims. They can be obtained via the healthcare provider.
Good luck and I wish your friend a safe recovery.
Leann Levine, Associate
Aflac, CA-Los Angeles
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