Acer Veriton Z290G Support Question
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Question posted by RedneckWifey77 on April 9th, 2014
Black Screen At Start Up
I have an Acer All in One computer. Model: Veriton Z290G. When I turn it on I can hear things loading up but just have a black screen. What could this be?
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Related Acer Veriton Z290G Manual Pages
Service Guide - Page 4
Gives additional information related to any physical risk or system damage that appear on screen.
Alerts you to do specific actions relevant to the accomplishment of procedures.
iv
Veriton Z290G AIO Computer Service Guide SCREEN MESSAGES NOTE WARNING
CAUTION
IMPORTANT
Denotes actual messages that might result from doing or not doing specific actions. Conventions
The...
Service Guide - Page 11
System is in standby mode
Veriton Z290G AIO Computer Service Guide
3
System is in this section illustrate the physical outlook of the computer. Front View
Item 1 2 3 4 5
Component Integrated webcam Integrated microphone Display screen Speakers Power button/indicator • Green - System Tour
The pictures and tables in power-on mode • Amber -
Service Guide - Page 16
...2.0 MP • Chicony CNF924621004591L • Park Orchid C04PL036H
LCD Panel
Item Model
Type Screen size (diagonal) Active area (H × V) Viewing angle (typical) Resolution...Model Specifications
Specification Delta ADP-65JH DB A / Hipro HP-A0652R3B 1LF (65 W) • 90V to 240V and 50Hz to 60Hz AC • 19V DC Output • 3 prong ICE-320-C13 or IEC-320-C5 AC connector
8
Veriton Z290G...
Service Guide - Page 19
...twelve menus for one of the primary menu screens, the Exit menu displays. • On a submenu screen, the previous screen displays. • When you press this ...Load Default Settings
• Integrated Peripherals
• Save & Exit Setup
• Power Management Setup
• Exit Without Saving
NOTES • The screenshots used in the legend bar on the legend bar. Veriton Z290G...
Service Guide - Page 21
...)
Your computer supports two SATA channels, each channel allows one SATA device to display the individual configuration screen of installed SATA drive(s). Options include: • All Errors - All Errors No Errors All, But Keyboard
Veriton Z290G Service Guide
13 Press Enter to be installed. Any error detected will ignore any errors detected during...
Service Guide - Page 22
...Priority Bootup Num-Lock
BIOS Write Protect
Description
Value
When enabled, the system starts up . if disabled, BIOS will show the diagnostic POST screen when booting. Press Enter to On, the keyboard Num Lock key will... foe available network drives. On Off
Enabled Disabled
14
Veriton Z290G Service Guide Enabled Disabled
When enabled, BIOS will show a full screen logo when booting;
Service Guide - Page 29
... setting the user password.
1.
Enabled Disabled
TPM Owner Status *
Displays the TPM ownership status.
Veriton Z290G Service Guide
21 Field
Description
Value
TCG/TPM Support
This field is only visible when a TPM ...forget your password because the characters do not appear on the screen. When the TPM is installed. IMPORTANT Be very careful when typing your password. TPM Status ...
Service Guide - Page 35
Removing the Side Bars
1.
Perform the "Pre-disassembly Procedure" on page 25. 2. Quantity 2
Color Black
Torque 4.0 +/- 0.3 kgf-cm
Part Number 86.ZA324.8R0
Veriton Z290G AIO Computer Service Guide
27 Remove the screws securing the side bars. Remove the computer stand.
4.
Service Guide - Page 38
....
1. Detach the LCD assembly from the webcam module.
2. Remove the screws securing the LCD assembly to access the LCD panel cables.
30
Veriton Z290G AIO Computer Service Guide
Quantity 6
Color Black
Torque 4.0 +/- 0.3 kgf.cm
Part Number 86.ZA324.8R0
3. Remove the front bezel by following the procedure described on the page 28, then...
Service Guide - Page 56
... power and data cables are Acer-qualified and supported. 10. ... memory sizing module not executed, start memory refresh and do memory sizing.... NMI is enabled.
48
Veriton Z290G AIO Computer Service Guide Perform ... block initialization portion of the screen during the pre-boot process.../O port 80h. Checkpoints
A checkpoint is available. Turn off the power to the computer and all components...
Service Guide - Page 57
...to F000 ROM at F000:FFF0h. Determine information about root directory of RAM. Start reading FAT table and analyze FAT to it . Disable L1 cache. The ...Start reading the recovery file cluster by the recovery file. Make flash write enabled through chipset and OEM specific method. Detect proper flash part. Verify that the found . Program the flash part. Make flash write disabled. Veriton Z290G...
Service Guide - Page 59
... Extended BIOS Data Area from memory found in CPU, ... Deinitializes the ADM module. Veriton Z290G AIO Computer Service Guide
51 Allocates memory for user input at config display if needed ...
Clean-up work needed . Prepares the runtime language module. Displays the system configuration screen if enabled. Programming the memory hole or any kind of chipset registers. Takes care...
Service Guide - Page 60
...POST (Power On Self Text), the Setup utility will only occur on the screen. Function 2 searches for and configures PCI input devices and detects if system has... control at 512K base memory or when CMOS is corrupted.
52
Veriton Z290G AIO Computer Service Guide The following table describes the main checkpoints where... load Setup defaults to diagnostic mode and display a POST error message.
Service Guide - Page 67
...Action/FRU • Remove all non-factory-installed cards. • Load default settings (if screen is set to the mainboard
Video and Monitor-related Symptoms
Symptom/Error Video...8226; Mainboard
• Monitor signal connection/cable • Video adapter card • Mainboard
Veriton Z290G AIO Computer Service Guide
59 but cannot receive/send data/fax
Fax/voice modem software program ...
Service Guide - Page 68
... the • Reload software from Recovery CD. system. (Only pressing power button can turn off .
cord from
• Enter CMOS Setup and load the default settings. Windows98 Start menu does not turn off the system). No system power
Mainboard
60
Veriton Z290G AIO Computer Service Guide
Printer problems.
Action/FRU • Ensure the printer driver is...
Service Guide - Page 85
...OPTICAL MOUSE PS2 M-SBR-ACR2 MOUSE PS2 OPT SM-9620 LITEON SM-30600-00W
MS.11200.013 MS.11200.017
MOUSE RF2.4 CHICONY MGR0919T-995L BLACK
SCREW M2 CAP L4 NI SCREW M4*8-B FAH MSN+N SCREW MACH CAP M3*L6 NI NYLOK SCREW MACH PAN M3*L4 NI NYLOK SCRW ...059
86.NBY01.003 86.VBK01.001 86.VBK01.004 86.VBK01.003 86.VBK01.002 86.VBK01.005 47.VBK01.002 47.VBK01.001
Veriton Z290G AIO Computer Service Guide
77
Service Guide - Page 92
Veriton Z290G AIO Computer Service Guide
84
Component Card reader Wireless LAN kit
Modem TPM module
...eKey
Keyboard Chicony KB-0759 PS/2 Standard 104KS Black Simplified Chinese w/o KB.PS203.286 eKey
Keyboard Chicony KB-0759 PS/2 Standard 104KS Black US International w/o KB.PS203.287 eKey
Keyboard Chicony KB-0759 PS/2 Standard 104KS Black Arabic/English w/o eKey
KB.PS203.288
Keyboard Chicony...
Service Guide - Page 95
87
Veriton Z290G AIO Computer Service Guide
Component
PS/2 keyboard (continuation)
Vendor Lite-On
Type PS2/0810 PS2/0810 PS2/...Number
Keyboard Lite-On SK-9620 PS/2 Standard 105KS Black Dutch w/o eKey
KB.PS20B.085
Keyboard Lite-On SK-9620 PS/2 Standard 105KS Black Swiss/G w/o eKey
KB.PS20B.086
Keyboard Lite-On SK-9620 PS/2 Standard 105KS Black Belgium w/o eKey
KB.PS20B.087
Keyboard Lite-On...
Service Guide - Page 97
89
Veriton Z290G AIO Computer Service Guide
Component
USB keyboard (continuation)
Vendor Chicony
Lite-On
Type USB/0810 USB....230 eKey; w/i farmer PC label
Keyboard Chicony KU-0760 USB Standard 104KS Black US w/o eKey; w/i farmer PC label
KB.USB03.232
Keyboard Chicony KU-0760 USB Standard 105KS Black English/Canadian French
KB.USB03.246
Keyboard Chicony KU-0760 USB Standard 109KS Japanese...
Service Guide - Page 99
91
Veriton Z290G AIO Computer Service Guide
Component
USB keyboard (continuation)
Vendor Lite-On
Wireless keyboard Chicony
Type ...Chicony KG-0917 RF2.4 85KS Black Thailand
KB.RF403.215
Keyboard Chicony KG-0917 RF2.4 86KS Black Spanish
KB.RF403.216
Keyboard Chicony KG-0917 RF2.4 86KS Black Portuguese
KB.RF403.217
Keyboard Chicony KG-0917 RF2.4 86KS Black Brazilian Portuguese
KB.RF403.218...
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