Acer Aspire Z3171 Support Question
Acer Aspire Z3171 Support Question
Find answers below for this question about Acer Aspire Z3171.Need a Acer Aspire Z3171 manual? We have 1 online manual for this item!
Question posted by susanvarga on February 8th, 2016
Acer Aspire Z3171 Troubleshooting Guide
Help! Blue is on, computer is running, but screen is black and won't wake up. I initially was fine earlier, but went to sleep an now won't come back on...
Current Answers
Answer #1: Posted by TechSupport101 on February 8th, 2016 9:24 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,285
Member since:
May 24th, 2013 Points: 12,171,285
Hi. Do you see a white cursor in the black/blank screen - if yes, then it is less serious and you need only the start up troubleshooting. At any rate, your computer model's Service Guide is available here https://www.helpowl.com/manuals/Acer/AspireZ3171/150760
Related Acer Aspire Z3171 Manual Pages
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 5
CHAPTER 4 Troubleshooting
Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3
Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-10 Calibration SOP of ...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 10
...;802.11 b/g/n Wi-Fi CERTIFIED
LAN: Gigabit Ethernet WPAN: Bluetooth 2.1 + EDR Webcam:
1.3 MP stand-alone webcam with 1280 x 1024 resolution
TV-tuner 0
Acer TV-tuner options: Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial) Hybrid TV-tuner supporting worldwide analog and...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 11
...-in button
Software
Fooz Kids Wild Tangent Touch WW Acer Edition (Touch) Wild Tangent WW Acer Edition (non-Touch) Skype AUPEO Bing Bar BingSetup Internet Explorer 9 Acer Clear.fi Client Acer Clear.fi TouchCam(Touch) YouCam (non-Touch) Nero 10 Essentials Acer Edition Touch Settings TouchPortal Acer Edition V3(Touch) Adobe Flash Player Adobe Reader X NOOK...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 12
... Backup MyWinLocker Suite v4 McAfee Family Protection Shortcut McAfee Internet Security Suite WW McAfee Virus Definitions Acer Identity Card Acer Registration Acer Updater Acer eRecovery Management Hotkey Utility v2.5 OOBE Offer Acer Edition Welcome Center clear.fi Tutorial Acer Accessory Store Netflix shortcut eBay Shortcut 2009
Accessories 0
Wireless / USB keyboard and mouse Remote controller...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 14
...61472;Kensington lock
Thermal Feature 0 Adequate venting in the rear of 50W to Acer test summary for details Must Follow DT ATX acoustic Engineering RFW V1.2 in Appendix.... Power Supply Electrical Design Feature 0 135W/180W in stable mode (Acer Assign System Power Unit) EPS 2.0 (The maximum no-load power consumption for...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 16
...;HDMI 1.4a
Certificate fee paid by MB vendor
Brand Logo 0 "Acer Inc" logo Printed on the PCB
PCB 0 6 layers
Processor 0 Socket... AMD A75 FCH Design Criteria: Should meet AMD A75 platform design guide Should meet AMD BIOS specification Super I/O: ITE 8772
Memory 0 ...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 17
...;Speed support:1333MHz Capacity support:
SO-DDR III un-buffered non-ECC DIMM support
1GB to test with Acer monitor with HDMI port in AVLC. 1 HDMI-in port 1 HDMI-out port
PCI Express / PCI slot 0
PCI Express Slot...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 18
solution)
S/N ratio: 90 dB at rear output jack
Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker spec
Follow Realtek audio design: (for front DB jack detection issue)
Jack Detection Resistor are located near Codec IC
&#...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 20
...;1 Digital video in (adapter proposed by ODM) 1 SPDIF-out connector (optional)
Acer Hardware spec 0
Please follow: Acer Hardware validation request Acer Mother Board EE Design Request Acer VGA SI validation SOP
1-14
Hardware Specifications and Configurations 2 USB 3.0 connectors ...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 33
... values in this guide display default system values. Before you run the CMOS Setup Utility, make changes to the CMOS setup
NOTE: NOTE:
If you have saved all open files. The screen shots used in ...off. NOTE: NOTE:
CMOS Setup Utility will need to run this guide. System Utilities
CMOS Setup Utility 0
CMOS setup is no need to run this utility under the following condition.
When ...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 67
...Plastic flat screwdriver Plastic tweezers
NOTE: NOTE:
The screws for maintenance and troubleshooting.
Unplug the power cord from the system. 4.
Unplug the power cord from the power... Procedure 0
Before proceeding with the corresponding components to disassemble and assembly the desktop computer for the different components vary in size. Turn off the system and...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 70
... Fan
M4*6L (B)
M3X5L (B)
Removing the Left & Right Foot M3X5L (B) Stand (Power LED)
Removing the Base Pan
M3X5L (B)
Removing the LCD
M3X5L (B)
M3*4L (B)
Quantity 3 7 1 4 1 4 2 2 9
Acer Part Number 86.U6Q0U.001 86.U6N0U.005 86.GBL0U.001 86.U6N0U.008 86.GBL0U.001 86.U6N0U.001 86.GBL0U.001 86.GBL0U...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 115
... the ODD
M3X5L (B)
M2*2L (K)
Replacing the HDD
M3X5L (B)
#6-32*3.6+3.8L
Replacing the Rear Cover
M3*8.0L (P)
Replacing the Stand
M4*8L (F)
Quantity 4 2 11 16
Acer Part Number 86.GBL0U.001 86.U6N0U.006 86.GBL0U.001 86.GBL0U.001
4
86.U6N0U.007
3
86.GBL0U.001
8
86.GBL0U.001
4
86.U6N0U...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 167
CHAPTER 4
Troubleshooting
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 169
... the system and AC source. Check if the voltage selector switches set to test Acer products.
If the system will power on, skip this chapter are only intended to the correct voltage setting. Troubleshooting
Introduction 0 This chapter provides instructions on how to trouble shoot system hardware problems.
Hardware Diagnostic Procedure...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 170
...connectors. Verify that all peripheral cables from the system. Unplug all cable connectors inside the system are Acer-qualified and supported. Replace the system covers. Power on a flat, stable surface. Remove... can try viewing the POST messages and BIOS
event logs during the system startup.
4-4
Troubleshooting
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 171
... are used when an error occurs before the system video has been initialized. Table 4-1. VGA not installed or VGA error Symptom:
One long beep, then two short beeps and repeat. Description: The motherboard is the best tool for some reasons.
Troubleshooting
4-5 Beep codes will be something is wrong with just accessing the...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 172
... Reserved for future AMI SEC error codes
4-6
Troubleshooting Checkpoints may occur during the pre- Checkpoint share very useful in aiding software developers or technicians in debugging problems that occur during the bootblock initialization portion of checkpoints that show the value of the screen during POST. Viewing BIOS checkpoints 0
Viewing all checkpoints generated by...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 186
...coverter board setting:
Table 4-4. Acer part name
LED LCD CMI 21.5'W FHD None Glare
Acer PN LK.2150D.005
Converter ...board setting
LED LCD CMI 21.5'W FHD None Glare
LK.2150D.006
LED LCD LPL 21.5''W FHD None Glare LM215WF4 TLE7 LF 250nit 5ms Fab P8
LK.21508.014
LED LCD LPL 23''W FHD None Glare LM230WF5 TLD1 LF 250nit 5ms
LK.23008.019
4-20
Troubleshooting...
Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 195
... check the most up-to-date information available on the printed Service Guide.
For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in ...on how to dispose it properly, or follow the rules set by the regional Acer office to this printed Service Guide. FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field...
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