Acer Aspire One AO532h Support Question
Acer Aspire One AO532h Support Question
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Question posted by curtisakalefty on January 26th, 2016
Won't Boot Up Starts Then Go Black,
tried f2 for safe start, screen comes on the frees can't move even with the arrow up down keys. tried d2d recovery and its beep a load sound for a minute the screen goes black and freezes. can i fix this? can you tell me the boot order and can i change boot order to fix it thanks
Current Answers
Answer #1: Posted by waelsaidani1 on January 27th, 2016 6:26 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,797
Member since:
May 12th, 2013 Points: 19,501,797
I would say you would just have to reinstall windows. I've noticed a trend with Acer products doing this....my 120hz monitor that cost me 354 bucks did the same thing your Acer laptop is doing. Except windows is fine.
So after now experiencing this, I would first reinstall windows by doing this:
-Get to where you see your partitions in the installer
-Delete everything
-Perform a FULL Format of the un-allocated space. (Will take a while, go get some food, watch tv, run a mile, etc.)
-Create a new partition in the un-allocated space
-Install.
Then after windows installs, if it still does it, it's the laptop itself. At that point you will need to see if the Monitor connector is loose or pinched anywhere in your laptop.
-There should be a plate on the very top of your keyboard under the screen or on the back of the laptop that you can either unscrew (Turn off, take out battery, holy power button for 30 seconds to clear voltages) or just simply pop off, and there should be what looks like a bigger SATA cable going from your screen to the motherboard. Just push down on it on both sides to make sure the connection is there.
If it still does this, I don't think there is anything else I can troubleshoot and I would just have to deem the Laptop defective and you would have to call Acer support and see if they will replace it.
So after now experiencing this, I would first reinstall windows by doing this:
-Get to where you see your partitions in the installer
-Delete everything
-Perform a FULL Format of the un-allocated space. (Will take a while, go get some food, watch tv, run a mile, etc.)
-Create a new partition in the un-allocated space
-Install.
Then after windows installs, if it still does it, it's the laptop itself. At that point you will need to see if the Monitor connector is loose or pinched anywhere in your laptop.
-There should be a plate on the very top of your keyboard under the screen or on the back of the laptop that you can either unscrew (Turn off, take out battery, holy power button for 30 seconds to clear voltages) or just simply pop off, and there should be what looks like a bigger SATA cable going from your screen to the motherboard. Just push down on it on both sides to make sure the connection is there.
If it still does this, I don't think there is anything else I can troubleshoot and I would just have to deem the Laptop defective and you would have to call Acer support and see if they will replace it.
Related Acer Aspire One AO532h Manual Pages
Acer Aspire One 532h Netbook Series Service Guide - Page 7
... embedded numeric keypad 11 Windows Keys 12 Hot Keys 13 Special Keys 14 Hardware Specifications and Configurations 15
System Utilities
21
BIOS Setup Utility 21 Navigating the BIOS Utility 21 Information 22 Main 23 Security 24 Boot 27 Exit 28
BIOS Flash Utility 29 DOS Flash Utility 30 WinFlash Utility 32
Remove HDD/BIOS...
Acer Aspire One 532h Netbook Series Service Guide - Page 22
... (if you are on a network)
+ < > + : Use the arrow keys to cycle through programs on the taskbar by using Windows Flip 3-D
Note: Depending on the Windows Start button; Application This key has the same effect as described.
it opens the
key
application's context menu.
12
Chapter 1 Windows Keys
The keyboard has two keys that perform Windows-specific functions.
Acer Aspire One 532h Netbook Series Service Guide - Page 27
... • Support ISIPP • Support Acer UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBUS 2.0, PCI2.3 • ACPI 2.0...on LAN from S4 in AC mode • System information
LED 10.1" Item
Vendor/model name
Screen Diagonal (mm) Active Area (mm) Display resolution (pixels)
Specification Chimei N101L6-L02, AUO ...
Acer Aspire One 532h Netbook Series Service Guide - Page 31
... keys for parameters are found in square brackets. Read this item. • Press Esc while you can change boot device without entering BIOS SETUP Utility. To activate the BIOS Utility, press F2 during POST to change the value of F12 Boot Menu is prompted on the bottom of screen). In this utility. NOTE: You can load...
Acer Aspire One 532h Netbook Series Service Guide - Page 32
... This field displays the manufacturer of the system. InsydeH20 Setup Utility Information Main Security Boot Exit
Rev. 3.5
CPU Type CPU Speed
HDD Model Name: HDD Serial Number: ... the CPU. Universally Unique Identifier (UUID) is subject to different models. Information
The Information screen displays a summary of the Distributed Computing Environment (DCE).
22
Chapter 2 This field shows...
Acer Aspire One 532h Netbook Series Service Guide - Page 33
...] [Enabled] [Enabled] [Enabled] [AHCI Mode]
Item Specific Help
This is fixed to boot the system.
Shows the video memory size. Enables, disables D2D Recovery function. Memory size is the help for your reference only. Enables, disables Boot Menu during POST. Control the mode in this screen.
VGA Memory size=32 MB Allows startup to skip certain...
Acer Aspire One 532h Netbook Series Service Guide - Page 34
... of parameters. The user can enter Setup menu only and does not have three tries before the system halts. Defines whether a password is set , this group happened....set the supervisor password. Security
The Security screen contains parameters that help safeguard and protect your password.
InsydeH20 Setup Utility Information Main Security Boot Exit
Rev. 3.5
Supervisor Password Is: User...
Acer Aspire One 532h Netbook Series Service Guide - Page 35
... because the characters do not appear on boot parameter. 5. If desired, you have changed the settings, press u to enable the Password on the screen. 3. Press Enter.
Type the current ... BIOS Setup Utility.
Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The
Set Supervisor Password box appears:
Set Supervisor Password
Enter...
Acer Aspire One 532h Netbook Series Service Guide - Page 36
...
The Set Password box appears. Setup Notice
Changes have been saved.
[Continue]
The password setting is OK, the screen will show you the Setup Warning. Re-enter password. [Continue]
26
Chapter 2 Press Enter. Set Supervisor Password
... is complete after the user presses Enter. Use the ↑ and ↓ keys to "Set". 5. When you can enable the Password on boot parameter. 6.
Acer Aspire One 532h Netbook Series Service Guide - Page 37
... : ST9160314AS 2. USB CDROM :
Use < > or < > to select a device, then press to move it down the list, or to load the operating system. Boot
This menu allows the user to decide the order of boot devices to move it up the list.
Bootable devices includes the USB diskette drives, the onboard hard disk drive...
Acer Aspire One 532h Netbook Series Service Guide - Page 38
...Save and Exit
The table below describes the parameters in this screen. Load default values for all SETUP item. Load previous values from CMOS for all SETUP items. Save Setup Data ... changes to CMOS.
InsydeH20 Setup Utility Information Main Security Boot Exit
Rev. 3.5
Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes
Item Specific Help
Exit...
Acer Aspire One 532h Netbook Series Service Guide - Page 39
...diskette. 3. NOTE: Please use the AC adaptor power supply when you may not boot the system because the BIOS is required for the following conditions: • New ...Recovery
Diskette before you use the Flash utility. Copy the flash utilities to update the system BIOS flash ROM.
Prepare a bootable diskette. 2.
BIOS Flash Utility
The BIOS flash memory update is not completely loaded...
Acer Aspire One 532h Netbook Series Service Guide - Page 40
...device, then press to move it down the list, or to update BIOS. The flash process begins as shown.
4. Network Boot : LAN 5. Execute the IFLASH.BAT batch file to move
USB HDD to use the DOS Flash Utility: 1. IDE0 :... up the list. USB HDD : 6. Press to enter the Setup Menu. 2. Press F2 during boot to escape the menu
F1 Help ESC Exit
Select Item F5/F6 Change Values
F9 Setup Default...
Acer Aspire One 532h Netbook Series Service Guide - Page 45
... pool data it is checking the table correlates with the hardware before sending to display the usage screen.
3. Enter into DOS. 2. To use Boot Sequence Selector, perform the following steps: 1. Execute dmitools.exe. Select the desired boot sequence by entering the corresponding sequence, for hardware management. Using DMITools
The DMI (Desktop Management Interface...
Acer Aspire One 532h Netbook Series Service Guide - Page 46
Example 1: Read DMI Information from Memory Input:
dmitools /r Output:
Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire one xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag
Example 2: Write Product ...
Acer Aspire One 532h Netbook Series Service Guide - Page 114
... properly connected to correct the problem. Remove all external and non-essential hardware connected to the computer that are not necessary to
boot the computer to correct the problem. 1. Remove any recently installed software. 6. Do not replace non-defective FRUs:
Start
OK
Check AC/Batt only power
on page 213.
104
Chapter 4
Acer Aspire One 532h Netbook Series Service Guide - Page 115
..." on page 40). 8. Remove any stored power by one of the following occurs:
• Fans start up • Status LEDs light up If there is still not resolved, see "LCD Failure" on ... "Power On Issue" on page 107. 5. Chapter 4
105
Restart the computer. If the computer boots correctly, add the devices one by removing the power cable and battery and holding down the power button...
Acer Aspire One 532h Netbook Series Service Guide - Page 122
...: Click Load Drivers if controller drives are set as the first boot device on the Boot menu. ... on page 40.
112
Chapter 4 The System Recovery Options screen displays. Check the BIOS settings are correct and ...key to start to enter the BIOS Utility. HDD Not Operating Correctly
If the HDD does not operate correctly, perform the following actions one at a time to ensure the computer is virus free...
Acer Aspire One 532h Netbook Series Service Guide - Page 132
... 0x94 0x95 0x98 0x99 0x9A 0x9B 0xB8 0xB9 0xBB 0xE4 0xF8 0xF9
Description Report the legacy boot is happening Wake up the Aps Initialize SMM Private Data and relocate BSP SMBASE PC init ...init Report status code of every memory range Get the root bridge handle Notify pci bus driver starts to program the resource Reset the host controller IdeBus begin initialization Report that the remote terminal ...
Acer Aspire One 532h Netbook Series Service Guide - Page 144
... provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is enabled, the system will force the BIOS to boot up the system with minimum BIOS initialization. Users can enable this function is powered on the screen to
create the disk. 4. Click Start to a successful one once the previous BIOS flashing process...
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