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Acer Aspire 4739Z Support Question

Acer Aspire 4739Z Support Question

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Question posted by dickyijot0324 on August 16th, 2020

Why My Webcam Can't Activated

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Answer #1: Posted by waelsaidani1 on August 16th, 2020 11:18 AM
This answer was accepted by the poster of the original question.
waelsaidani1

Member since:
May 12th, 2013

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When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.
  • Check for updates. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. If you see the option to View optional updates, select it to see if there are updates available for your camera. Allow available updates to install, then restart your device when it's ready.
  • Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power > Restart. Waking up your device from sleep isn't the same thing as a restart.
  • Test your camera with the Camera app. Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.

Answer #2: Posted by INIMITABLE on August 16th, 2020 8:59 AM
INIMITABLE

Member since:
April 3rd, 2020

Points: 2,081,730
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Reinstall the Programs or Apps

The best option is to uninstall the program or the app from your laptop and install it again. At the very least check for updates - you may not be using the latest version of the app. If your webcam has suddenly stopped working, this is likely to be the cause.Also, remember that you need to allow the Adobe Flash for certain websites if you want to make video calls, for instance, on FaceTime. (Reference:.https://www.techjunkie.com/webcam-not-working-acer-laptop-fix/#:~:text=Reinstall%20the%20Programs%20or%20Apps&text=The%20best%20option%20is%20to,likely%20to%20be%20the%20cause.)

If that does not activate the webcam, then contact the customer service for assistance using this link

https://www.contacthelp.com/Acer%20Computers/customer-service


I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers

-INIMITABLE

Related Acer Aspire 4739Z Manual Pages

Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 5

CHAPTER 1 Hardware Specifications Features 1-5 Operating System 1-5 CPU and Chipset 1-5 System Memory 1-5 Display 1-5 Audio Subsystem 1-5 Graphics 1-6 Storage Subsystem 1-6 Optical Media Drive 1-6 Webcam 1-6 Wireless and Networking 1-6 Privacy Control 1-6 Dimension and Weight 1-7 Power Adapter and Battery 1-7 Input and Control 1-7 Input and Output (I/O) Ports 1-7 Software 1-8 ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 9

Clear CMOS Jumper 5-6 BIOS Recovery by Crisis Disk 5-7 CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagrams 6-4 FRU List 6-7 Screw List 6-21 CHAPTER 7 Model Definition and Configuration Acer Aspire 4739Z 7-1 CHAPTER 8 Test Compatible Components Microsoft® Windows® 7 Environment Test 8-4 CHAPTER 9 Online Support Information Introduction 9-3 ix
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 12

Features 1-5 Operating System 1-5 CPU and Chipset 1-5 System Memory 1-5 Display 1-5 Audio Subsystem 1-5 Graphics 1-6 Storage Subsystem 1-6 Optical Media Drive 1-6 Webcam 1-6 Wireless and Networking 1-6 Privacy Control 1-6 Dimension and Weight 1-7 Power Adapter and Battery 1-7 Input and Control 1-7 Input and Output (I/O) Ports 1-7 Software 1-8 Optional Items 1-9 Warranty 1-9 ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 16

...-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Webcam 0 Acer Video Conference, featuring: Acer Crystal Eye webcam, 1280 x 1024 resolution Microphone Wireless and Networking 0 Wireless: Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™ Supporting Acer...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 18

....1 Adobe® Reader® 9.1 AUPEO! (US only) Bing™ Bar eSobi™ Kobo™ (Canada only) Microsoft® Office 2010 preloaded (purchase a product key to activate) Microsoft® Office Starter 2010 New York Times Reader (US only) NOOK for PC (US only) Norton™ Online Backup Security McAfee® Internet Security...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 20

Hardware Specifications and Configurations Opened Front View # Icon Item 1 Acer Crystal Eye webcam 2 Display screen 3 Power button Description Web camera for video communication. (only for sound recording. Opened Front View Table 1-1. Turns the computer on and off. 4 5 6 7 1-10 ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 23

Top View Table 1-3. Top View # Icon 1 Item Acer Logo Description Acer Aspire 4739Z Logo Hardware Specifications and Configurations 1-13 Figure 1-3.
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 26

... camera). 2 Optical drive Internal optical drive; Right View # Icon Item Description 1 USB 2.0 ports Connect to eject the optical drive tray when the computer is indicator active. 4 Optical drive eject Ejects the optical disk from the drive. button 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 31

Keyboard Hotkeys To activate hotkeys, press and hold the key before pressing the other key in Sleep mode. + + + + Display toggle Screen blank Touchpad toggle Speaker toggle Switches display output ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 44

LED 14.0" Item Specification Vendor & Model name AUO B140XW01 LG LP140WH4 Samsung LTN140AT01-G04 Chimei BT140GW01 Screen Diagonal (mm) 354.95 Active Area (mm) 309.4 x 173.95 Display resolution (pixels) 1366 x 768 Pixel Pitch (mm) 0.2265X0.2265 Typical White Luminance (cd/m2) 200 typ. (5 points average) also ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 51

... on Blue color and amber color off: System off Amber color on: S3 HDD access active = Blue Wifi on = Amber Blue color solid on: System on Blue color off: System off Full... charging = Blue Battery charging = Amber Back up active = Blue Arcade module active = Blue Finger print module active = Blue System DMA Specification Legacy Mode Power Management DMA0 Not applicable DMA1 ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 59

... Item - press F5 or F6. press F9. Read parameter help is a hardware configuration program built into a computer's BIOS (Basic Input/Output System). System Utilities 2-3 To activate the utility, press F2 during POST to Chapter 4, Troubleshooting when a problem arises. Navigating the BIOS Utility 0 Six menu options are: Information Main Security Boot Exit...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 65

... are allowed before system halts. Press Enter. BIOS Security (Continued) Parameter Description Password on the screen. 3. Resetting BIOS password may require computer be returned to activate password feature. 4. The Set Supervisor Password dialog box appears. Set Supervisor Password 2. NOTE: NOTE: Password on -Password authentication is required during system boot Option Disabled...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 66

... Clear. 4. Type current password in Enter New Password and Confirm New Password fields. NOTE: NOTE: Password on Boot must be set Supervisor Password parameter to activate the password feature. 5. Press F10 to Set. The Set Supervisor Password dialog box appears. Press Enter twice without typing anything in Enter Current Password field...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 159

... cleared. 11. Disconnect the RTC battery 5. Steps for Clearing BIOS Password Check 0 If users set BIOS Password (Supervisor Password and/or User Password) for the Aspire 4739Z. Use an electric conductivity tool to clear the password by the following procedure is only for enabling BIOS Recovery. Press Power Button until BIOS POST...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 165

FRU (Field Replaceable Unit) List 6-3 Refer to repair or for the Aspire 4739Z. Users MUST use the local FRU list provided by the regional Acer office on how to dispose it . FRU (Field Replaceable Unit) List This chapter ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 205

... for components, adapter cards, and peripherals which have passed these tests. All of its system functions are tested under Windows® 7 environment. Refer to the Aspire 4739Z. Test Compatible Components 8-3 Compatibility Test Report released by Acer's internal testing department.

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