Acer Aspire 4739Z Support Question
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Question posted by dickyijot0324 on August 16th, 2020
Why My Webcam Can't Activated
Current Answers
Answer #1: Posted by waelsaidani1 on August 16th, 2020 11:18 AM
- Check for updates. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. If you see the option to View optional updates, select it to see if there are updates available for your camera. Allow available updates to install, then restart your device when it's ready.
- Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power > Restart. Waking up your device from sleep isn't the same thing as a restart.
- Test your camera with the Camera app. Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.
Answer #2: Posted by INIMITABLE on August 16th, 2020 8:59 AM
The best option is to uninstall the program or the app from your laptop and install it again. At the very least check for updates - you may not be using the latest version of the app. If your webcam has suddenly stopped working, this is likely to be the cause.Also, remember that you need to allow the Adobe Flash for certain websites if you want to make video calls, for instance, on FaceTime. (Reference:.https://www.techjunkie.com/webcam-not-working-acer-laptop-fix/#:~:text=Reinstall%20the%20Programs%20or%20Apps&text=The%20best%20option%20is%20to,likely%20to%20be%20the%20cause.)
If that does not activate the webcam, then contact the customer service for assistance using this link
https://www.contacthelp.com/Acer%20Computers/customer-service
I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers
-INIMITABLE
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