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Support Notes - Page 2

... from the VPN Client 61 5. OTP Authentication to an OTP-protected Network via IPSec VPN Client over ZyWALL USG 42 3.1 ZyWALL USG Configuration ...43 3.2 SafeWord Server Configuration ...46 3.3 Verify OTP via Login from the Remote PC 50 4. ZyWALL OTPv2 Support Notes Table of Contents 1. Introduction...3 2. ZyXEL - OTP Troubleshooting ...63 All contents copyright © 2010...
Support Notes - Page 10

ZyWALL OTPv2 Support Notes Network prerequisites: - 32 or 64-bit Windows Server 2003 with users. Active Directory Users and Computers Management Console  .Net Framework 2.0 or greater installed  This component is only available when the installation machine is part of a domain  MMC 3.0 or greater installed (for Server 2003, user can check for more detailed information ...
Support Notes - Page 15

... 2003, you will be prompted to restart the IAS service by clicking Yes. ZyWALL OTPv2 Support Notes 13 If your SafeWord Server is not being installed on a Domain Controller, you may skip to "Finishing the installation". 15 During installation, windows will appear and disappear, and the installation will be installed, then click Next. 14 If you selected the IAS...
Support Notes - Page 17

...password for ADUC, and manually if you can complete and submit an activation form. After activating, your product activation key. • Token Group ID-Your Token Group ID is a 16-digit alphanumeric code in the form of this example: TKxx-xxxx-xxxx-xxxx. Activate SafeWord 2008 server ZyXEL...to verify) an Administrator password. ZyWALL OTPv2 Support Notes The Activation Certificate ...
Support Notes - Page 19

...manual activation process. The process for creating RCR.txt file is complete. ZyXEL - You should be entered in case you might need to activate it . ZyWALL OTPv2 Support Notes data records. Activating manually...of tokens: - The Administration Server and Authentication Engine services will display with important download and installation information. a software activation file (key.html) ...
Support Notes - Page 29

.... Step3. ZyWALL OTPv2 Support Notes Network pre-requisites: - 32 or 64-bit Windows Server 2008 or Windows Server 2008 R2. Internet access (to date user manuals, users can check more detail information in any firewalls between the remote ADUC server and the server running the Admin Service. Step4. Active Directory populated with Active Directory. - Install SafeWord...
Support Notes - Page 37

... important download and installation information. To manually save the files ...ZyWALL OTPv2 Support Notes 4 Log into the portal using the credentials received in case you are importing token records) for the product you need to \Aladdin\SafeWord\ImportData. ZyXEL - You should back up these files in your token data records. The Administration Server and Authentication Engine services...
Support Notes - Page 49

..."Properties". All contents copyright © 2010 ZyXEL Communications Corporation. 49 By Safenet default setting the password entry sequence is the instruction for this sequence to 'on'. 4) Reload the SafeWord server. Here is OTP + PIN. ZyWALL OTPv2 Support Notes Step4. ZyXEL - Step5. You should change the value to match ZyWALL USG's behavior (PIN+OTP). Enable the Remote...
Support Notes - Page 51

... to the SafeWord installation guide in the SafeWord server. 3. Distribute the OTP tokens to (local or remote) the users who will employ Two-factor Authentication (ZyXEL OTP pack) to the OTP tokens (on the ZyWALL USG and in Chapter 2. ZyWALL OTPv2 Support Notes 4. All contents copyright © 2010 ZyXEL Communications Corporation. 51 Assign the users to enhance password security by...
Support Notes - Page 52

the default value is 11. ZyWALL OTPv2 Support Notes 4.1 ZyWALL USG Configurations Step1. Configure the AAA Server. 1) Go to ... field.  Select the Group Membership Attribute; Step2. All contents copyright © 2010 ZyXEL Communications Corporation. 52 Create a user account on ZyWALL USG. 1) Go to CONFIGURATION > Object > User/Group and click the "Add" button to create...
Support Notes - Page 55

.... 2) Right click the RADIUS Client folder and click New > RADIUS Client to IAS. 3) Click the "Next" button for the rule. 2) The Client address is the ZyWALL USG's interface IP address which accesses to add a new setting. ZyXEL - Step2. Create a RADIUS client. 1) Enter the name for the next step. ZyWALL OTPv2 Support Notes 4.2 SafeWord Server Configurations Step1.
Support Notes - Page 56

ZyXEL - the "Key" on ZyWALL USG AAA Server setting. 5) Click the "Finish" button to finish the configuration. 6) The new OTP client has been created. All contents copyright © 2010 ZyXEL Communications Corporation. 56 ZyWALL OTPv2 Support Notes 4) Enter the Shared secret;
Support Notes - Page 58

ZyWALL OTPv2 Support Notes Step4. Enable Remote Access. 1) To allow the user to 'on'. 4) Reload the SafeWord server. You should change the value to log in " tab and choose "Allow access". ZyXEL - Step5. Change the sequence of entering OTP and PIN for authentication By Safenet default setting the password entry sequence is the instruction for this. 1) Go to...
Support Notes - Page 61

...-1 authentication, the authentication window will fail to establish. All contents copyright © 2010 ZyXEL Communications Corporation. 61 If you use more time to enter the authentication information into the "Login" field and PIN code + password in the picture below. ZyWALL OTPv2 Support Notes 4.4 Verify OTP via Login from the Client side because it is only a 10...
Support Notes - Page 63

...\SafeWord\Installs (2) Activation:  If manual activation fails, please confirm that only the file named key.html is being used.  Try to restart the Administrator server, Authentication engine and ADUC.  If the server still doesn't work, please contact ZyXEL support with the activation key and error message. (3) Server update: If auto updater fails with error message "Error...

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