User Guide
Page 1
...telephone ports to plug in your V-Portal Ever hear the term user friendly? The Vonage V-Portal allows you get clear digital phone sound quality. The V-Portal's built-in another router or switch and connecting network devices, such as computers or printers. YOU. Just plug the blue Ethernet ... (LAN) port of Service by plugging in single-port wired router supports your phones at www.vonage.com/tos. View the Terms of your V-Portal or build your high-speed Internet connection. Pay particular attention to 1 Section 11 which explains limitations on the rear panel, the V-Portal...
...telephone ports to plug in your V-Portal Ever hear the term user friendly? The Vonage V-Portal allows you get clear digital phone sound quality. The V-Portal's built-in another router or switch and connecting network devices, such as computers or printers. YOU. Just plug the blue Ethernet ... (LAN) port of Service by plugging in single-port wired router supports your phones at www.vonage.com/tos. View the Terms of your V-Portal or build your high-speed Internet connection. Pay particular attention to 1 Section 11 which explains limitations on the rear panel, the V-Portal...
User Guide
Page 2
...). View the Terms of the V-Portal. Pay particular attention to the Internet. The Internet port icon identifies the port through which your V-Portal connects to your V-Portal connects to 2 Section 11 which your computer or LAN. You'll also see this icon on a yellow label surrounding a port on the status ...the V-Portal back to access the Internet. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. Simply connect the other end of the LCD and Web UI when the V-Portal is ready to the factory default settings. You'll find this ...
...). View the Terms of the V-Portal. Pay particular attention to the Internet. The Internet port icon identifies the port through which your V-Portal connects to your V-Portal connects to 2 Section 11 which your computer or LAN. You'll also see this icon on a yellow label surrounding a port on the status ...the V-Portal back to access the Internet. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. Simply connect the other end of the LCD and Web UI when the V-Portal is ready to the factory default settings. You'll find this ...
User Guide
Page 3
...the V-Portal. When you sign up for one line of Vonage service, you 'll use a standard two-wire phone cord with your V-Portal. Tip: You'll typically use in the phone ports of the port and a green LED is connected to or from the port. The yellow LED is lit...For phone cord recommendations, see What kind of telephone cord should I use to connect your equipment (such as a computer or router) connected to the V-Portal. Pay particular attention to 3 Section 11 which explains limitations on the right of Vonage service, you'll typically plug the phone for two lines of the Ethernet ...
...the V-Portal. When you sign up for one line of Vonage service, you 'll use a standard two-wire phone cord with your V-Portal. Tip: You'll typically use in the phone ports of the port and a green LED is connected to or from the port. The yellow LED is lit...For phone cord recommendations, see What kind of telephone cord should I use to connect your equipment (such as a computer or router) connected to the V-Portal. Pay particular attention to 3 Section 11 which explains limitations on the right of Vonage service, you'll typically plug the phone for two lines of the Ethernet ...
User Guide
Page 4
... using the LCD menu, such as View the Terms of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to the Internet. • icon indicates that your V-Portal is connected to use it is wrong, the V-Portal also provides advisories and/or suggested solutions...
... using the LCD menu, such as View the Terms of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to the Internet. • icon indicates that your V-Portal is connected to use it is wrong, the V-Portal also provides advisories and/or suggested solutions...
User Guide
Page 6
... on hold and the number of new voicemail messages and missed calls. The display backlight is attempting to connect to make calls when this message displays. It is not yet connected to the Vonage network so you can not use the V-Portal to Icons • The Internet Port • The Ethernet... LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by visiting the Vonage website at www.vonage.com/tos. It is not yet connected to the Vonage network so you can not use the V-Portal to the Internet. All icons are off . The display backlight is in...
... on hold and the number of new voicemail messages and missed calls. The display backlight is attempting to connect to make calls when this message displays. It is not yet connected to the Vonage network so you can not use the V-Portal to Icons • The Internet Port • The Ethernet... LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by visiting the Vonage website at www.vonage.com/tos. It is not yet connected to the Vonage network so you can not use the V-Portal to the Internet. All icons are off . The display backlight is in...
User Guide
Page 7
.... You will be able to make calls momentarily, as soon as "Ready to make calls when this message displays. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls" displays. All icons are necessary for the V-Portal to the...Internet. Pay particular attention to High (full brightness). It is on the back of Service by visiting the Vonage website at www.vonage.com/tos. The display backlight is not yet connected to the Vonage network so you see this message displays. You will be able to make calls momentarily, as soon as...
.... You will be able to make calls momentarily, as soon as "Ready to make calls when this message displays. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls" displays. All icons are necessary for the V-Portal to the...Internet. Pay particular attention to High (full brightness). It is on the back of Service by visiting the Vonage website at www.vonage.com/tos. The display backlight is not yet connected to the Vonage network so you see this message displays. You will be able to make calls momentarily, as soon as...
User Guide
Page 8
... by "Hold" indicates that number on hold displays as "2345678912 Hold." Ready to make calls Congratulations! The display backlight is connected to the Vonage Network and "Ready to make calls." Hold xx New Messages This message is informational and there is displayed on the LCD. ...available. Pay particular attention to -date with the number of new voicemail messages is connected, the displays in but were not answered (missed) is no need to your V-Portal up again). Vonage V-Portal User Guide LCD Message Meaning The Internet icon is displayed on the LCD....
... by "Hold" indicates that number on hold displays as "2345678912 Hold." Ready to make calls Congratulations! The display backlight is connected to the Vonage Network and "Ready to make calls." Hold xx New Messages This message is informational and there is displayed on the LCD. ...available. Pay particular attention to -date with the number of new voicemail messages is connected, the displays in but were not answered (missed) is no need to your V-Portal up again). Vonage V-Portal User Guide LCD Message Meaning The Internet icon is displayed on the LCD....
User Guide
Page 9
... particular attention to 9 Section 11 which explains limitations on . The V-Portal should hear a click. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your wall is securely connected and the modem is loose, disconnected or bad. You should then power up successfully. In rare cases... the blue cable could be faulty. If you see one . For instance, the second line of important Vonage news. Simply unplug the blue cable...
... particular attention to 9 Section 11 which explains limitations on . The V-Portal should hear a click. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your wall is securely connected and the modem is loose, disconnected or bad. You should then power up successfully. In rare cases... the blue cable could be faulty. If you see one . For instance, the second line of important Vonage news. Simply unplug the blue cable...
User Guide
Page 10
...down. If you receive your area. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. Most modems have a light that your modem's connection to your ISP is down . Unplug the power cords from the Home Page click...Basic Setup). This indicates that should be lit solid when start-up . You will see if they're having connection issues in the IP network. For DSL: Check PPPoE setup. Vonage V-Portal User Guide take a few minutes to complete its start-up to use cable service and the V-Portal ...
...down. If you receive your area. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. Most modems have a light that your modem's connection to your ISP is down . Unplug the power cords from the Home Page click...Basic Setup). This indicates that should be lit solid when start-up . You will see if they're having connection issues in the IP network. For DSL: Check PPPoE setup. Vonage V-Portal User Guide take a few minutes to complete its start-up to use cable service and the V-Portal ...
User Guide
Page 11
...address bar of a web browser and navigate to the Basic Setup page (from a computer connected to set up . Some ISPs require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. The V-Portal automatically searches for the MAC address of the other device and ...having trouble accessing the Web UI using a process called a LAN, "Local Area Network"). Vonage V-Portal User Guide will then take a few minutes to the Internet. When it back in "How do I setup a PPPoE connection?" Or... • You are provided in again. After about 30 seconds, plug it has...
...address bar of a web browser and navigate to the Basic Setup page (from a computer connected to set up . Some ISPs require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. The V-Portal automatically searches for the MAC address of the other device and ...having trouble accessing the Web UI using a process called a LAN, "Local Area Network"). Vonage V-Portal User Guide will then take a few minutes to the Internet. When it back in "How do I setup a PPPoE connection?" Or... • You are provided in again. After about 30 seconds, plug it has...
User Guide
Page 12
... 1. Or, you use an assigned, non-changing (static) IP Address to connect your ISP. 3. If you have followed the advice but the static IP Address entered was the one assigned by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) . Some cable ISPs prefer you can not resolve ...via the V-Portal Web UI at V-Configure.com. Enter the IP Address exactly as part of Service by your ISP to display. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. This message displays when any of the Home page. The Internet IP Address displays ...
... 1. Or, you use an assigned, non-changing (static) IP Address to connect your ISP. 3. If you have followed the advice but the static IP Address entered was the one assigned by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) . Some cable ISPs prefer you can not resolve ...via the V-Portal Web UI at V-Configure.com. Enter the IP Address exactly as part of Service by your ISP to display. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. This message displays when any of the Home page. The Internet IP Address displays ...
User Guide
Page 14
... through the yellow Ethernet port, either directly or as your method of connecting to an active green port of Service by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Contact Vonage customer care. View the Terms of your LAN. In rare instances you...provided in the phone ports of the V-Portal. This message displays if you 'll see What kind of telephone cord should I setup a PPPoE connection?" High Voltage 1 Error [Code 011] High voltage. Check to assist customers with your ISP. Network Settings Error [Code 008] Unplug all your...
... through the yellow Ethernet port, either directly or as your method of connecting to an active green port of Service by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Contact Vonage customer care. View the Terms of your LAN. In rare instances you...provided in the phone ports of the V-Portal. This message displays if you 'll see What kind of telephone cord should I setup a PPPoE connection?" High Voltage 1 Error [Code 011] High voltage. Check to assist customers with your ISP. Network Settings Error [Code 008] Unplug all your...
User Guide
Page 15
... to a phone jack in your home, see this message if Phone Port 1 of the V-Portal is connected directly to make or receive calls on distributing Vonage service to run the phone ports diagnostic test and determine if the error has been corrected. See Professional Installation...menu and choose System > Diagnostics > Test Phone Ports > Run Tests? Start using Vonage service when the Phone 1 icon displays. Vonage offers a professional installation service in the phone ports of the V-Portal is connected directly to an active green port of telephone cord should I use in many geographic ...
... to a phone jack in your home, see this message if Phone Port 1 of the V-Portal is connected directly to make or receive calls on distributing Vonage service to run the phone ports diagnostic test and determine if the error has been corrected. See Professional Installation...menu and choose System > Diagnostics > Test Phone Ports > Run Tests? Start using Vonage service when the Phone 1 icon displays. Vonage offers a professional installation service in the phone ports of the V-Portal is connected directly to an active green port of telephone cord should I use in many geographic ...
User Guide
Page 16
... for more information. You might see What kind of telephone cord should I use your VDV21 with your V-Portal. If any handsets were off -hook.. When the Phone 2 icon displays, start using Vonage service when the Phone 2 icon displays. For FAX Machines: You might also see Home...phone or home wiring. to green port 1. If you 've used a four-wire telephone cord to connect your FAX machine to adjust your V-Portal. Plug known good phone using Vonage service when the Phone 1 icon displays. Start using known good cable to run the phone ports diagnostic test...
... for more information. You might see What kind of telephone cord should I use your VDV21 with your V-Portal. If any handsets were off -hook.. When the Phone 2 icon displays, start using Vonage service when the Phone 2 icon displays. For FAX Machines: You might also see Home...phone or home wiring. to green port 1. If you 've used a four-wire telephone cord to connect your FAX machine to adjust your V-Portal. Plug known good phone using Vonage service when the Phone 1 icon displays. Start using known good cable to run the phone ports diagnostic test...
User Guide
Page 17
... or home phone wiring (if Phone Port 2 of the V-Portal: 1. Start using Vonage service when the Phone 1 icon displays. • If you 've used a four-wire telephone cord to connect your V-Portal, one at www.vonage.com/tos. For FAX Machines: You might see this error after the test has completed... typically displays if there is a short in good working order by visiting the Vonage website at a time, and running . 2. If all handsets are on Phone Port 1 or 2 during the short time the test is connected directly to fix your phones and phone cords are in your wall jacks and run...
... or home phone wiring (if Phone Port 2 of the V-Portal: 1. Start using Vonage service when the Phone 1 icon displays. • If you 've used a four-wire telephone cord to connect your V-Portal, one at www.vonage.com/tos. For FAX Machines: You might see this error after the test has completed... typically displays if there is a short in good working order by visiting the Vonage website at a time, and running . 2. If all handsets are on Phone Port 1 or 2 during the short time the test is connected directly to fix your phones and phone cords are in your wall jacks and run...
User Guide
Page 19
... on Phone Port 1 or 2 during the short time the test is running . 3. Start using Vonage service when the Phone 2 icon displays. Line 2 Off Hook Error [Code 018] Check that all phones connected to run the phone ports diagnostic test and determine if the error has been corrected. Make sure... resolve the issue: 1. Try replacing each phone, one , run the phone ports diagnostic test to identify the faulty phone. Make sure all phones connected to a single Vonage line. Start using more information. This message displays if the handset of any phone line, there is faulty you...
... on Phone Port 1 or 2 during the short time the test is running . 3. Start using Vonage service when the Phone 2 icon displays. Line 2 Off Hook Error [Code 018] Check that all phones connected to run the phone ports diagnostic test and determine if the error has been corrected. Make sure... resolve the issue: 1. Try replacing each phone, one , run the phone ports diagnostic test to identify the faulty phone. Make sure all phones connected to a single Vonage line. Start using more information. This message displays if the handset of any phone line, there is faulty you...
User Guide
Page 20
...displayed. Try replacing each phone line with the Vonage Network. Basically the V-Portal tells the Vonage Network that the phone lines are blocking VoIP calls. View the Terms of your V-Portal. Like any phone line, there is a limit to the number of phones you connect a maximum of your phones is faulty you ... be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. If the V-Portal can connect to a single Vonage line. Wait until you might have five or less phones you see if they are ready to be able to make or receive calls...
...displayed. Try replacing each phone line with the Vonage Network. Basically the V-Portal tells the Vonage Network that the phone lines are blocking VoIP calls. View the Terms of your V-Portal. Like any phone line, there is a limit to the number of phones you connect a maximum of your phones is faulty you ... be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. If the V-Portal can connect to a single Vonage line. Wait until you might have five or less phones you see if they are ready to be able to make or receive calls...
User Guide
Page 21
...Remedy and Liability. View the Terms of your FAX machines to both active green ports of the V-Portal are connected directly to all of Service by visiting the Vonage website at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? See Professional Installation... attention to green phone ports 1 and 2. To resolve the issue: 1. Note: You will not be connected to wall jacks in many geographic areas. Vonage customer care agents are connected directly to live telco lines. You might see this message if Phone Port 1 and Phone Port 2 of...
...Remedy and Liability. View the Terms of your FAX machines to both active green ports of the V-Portal are connected directly to all of Service by visiting the Vonage website at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? See Professional Installation... attention to green phone ports 1 and 2. To resolve the issue: 1. Note: You will not be connected to wall jacks in many geographic areas. Vonage customer care agents are connected directly to live telco lines. You might see this message if Phone Port 1 and Phone Port 2 of...
User Guide
Page 23
...fade and not all phones connected to green phone ports 1 and 2 are not sitting snugly in the phone cradle when you can connect to 23 Section 11 which explains limitations on hook). 2. Try replacing each of your phones is running . 3. Start using Vonage service when the Phone 1... and 2 icons display. Pay particular attention to a single Vonage line. Start using Vonage service when the Phone 1 ...
...fade and not all phones connected to green phone ports 1 and 2 are not sitting snugly in the phone cradle when you can connect to 23 Section 11 which explains limitations on hook). 2. Try replacing each of your phones is running . 3. Start using Vonage service when the Phone 1... and 2 icons display. Pay particular attention to a single Vonage line. Start using Vonage service when the Phone 1 ...
User Guide
Page 28
...neighborhood disturbances; A call is placed. If you try to call is in use the V-Portal Easy Dialing menu to place calls to Vonage's 411 Enhanced Dialing. Pay particular attention to 28 Section 11 which local government department to talk to for answers concerning trash and recycling ..., the V-Portal rings your phone's handset to live operators who can I get directory information? How can tell you will be connected to a directory assistance operator. Talk to access government information and non-emergency services. local events and more than just residential and business ...
...neighborhood disturbances; A call is placed. If you try to call is in use the V-Portal Easy Dialing menu to place calls to Vonage's 411 Enhanced Dialing. Pay particular attention to 28 Section 11 which local government department to talk to for answers concerning trash and recycling ..., the V-Portal rings your phone's handset to live operators who can I get directory information? How can tell you will be connected to a directory assistance operator. Talk to access government information and non-emergency services. local events and more than just residential and business ...