Plantronics EncorePro 500 Support and Manuals
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Plantronics EncorePro 500 Videos
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Popular Plantronics EncorePro 500 Manual Pages
User Guide - Page 1
EncorePro 500 USB Series
Corded USB headset with inline call control
User Guide
User Guide - Page 2
Contents
Overview 3 Standard LEDs and functions 3 Microsoft Teams LEDs and functions* (Teams model only) 3
Setup 4 Load software 4
Fit 5 Adjust the headband 5 Position the boom 5 Adjust the boom 5 Assemble your headset (Encore Pro 545 only) 6
Daily use 7 Make/take/end calls 7 Volume 7 Mute 7 Launch Microsoft Teams (Teams model only) 7
Troubleshooting 9 What's in the box 11 Support 12
2
User Guide - Page 3
... connected Incoming call On a call Increases / decreases the listening volume Headset muted Call on hold
Microsoft Teams LEDs and functions* (Teams
model only)
Icons Inline control
Call button /
/
Microsoft Teams
button
LEDs Solid purple
Flashing blue Solid blue Pulsing purple
Function Headset connected; Overview
/
Standard LEDs and functions
Icons Inline control Call button...
User Guide - Page 4
... your Poly device. Setup
Power on your headset by connecting it to your computer with Poly Lens Desktop App.
Update your device using your computer.
Phone Mobile Computer Camera Headphones
Load software
Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to...
User Guide - Page 5
... the headband 1 Lengthen or shorten the band until it is too tight or loose, gently bend the headband for a comfortable fit.
Position the boom
The headset can be worn with your left side.
Adjust the boom
For optimum audio, bend the boom so it fits comfortably.
User Guide - Page 6
Assemble your headset (Encore Pro 545 only)
Choose a headset wearing style and assemble your headset. Attach the desired wearing style to the top of your headset for over-ear, over-head or behind-head.
Over-ear
Over-head
Behind-head
6
The wearing style snaps into place.
User Guide - Page 7
...headset microphone volume (softphone) Place a test softphone call control is activated. If you have not installed...settings in Poly Lens Desktop App. Answer or end a call Dial using the softphone application. Hold
Press and hold . The Hold LED flashes red. Launch Microsoft Teams (Teams model
only)
Your device has a Teams button to remind you have a compatible softphone, press the headset...
User Guide - Page 8
Teams mobile application is not supported.
8 NOTE Teams model and open Teams desktop application required.
User Guide - Page 9
Align headset boom with other supported softphones. tight over my ears.
(Teams model only) Microsoft Teams does not launch on the headset. See
Update firmware. • Ensure that the EncorePro headset (EP515/EP525/EP545) is the default sound device by going to -date.
Callers cannot hear me. • Headset is in an active state. Press the mute button to your...
User Guide - Page 11
USB headset with inline call control and combined USB-A and USB-C cable
Pouch
Quick start guide
11 What's in the box
Contents may vary by product.
User Guide - Page 12
All other trademarks are trademarks of their respective owners. Manufactured by Plantronics, Inc. poly.com/support
Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States
Plantronics B.V. All rights reserved. Poly, the propeller design, and the Poly logo are the property of Plantronics, Inc.
Model ID: EP515, EP515-M, EP525, EP525-M, EP545 219887-06 06.21 Scorpius...
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