Troubleshooting Guide
Page 4
...suggestions still do not load print media that jammed does not reprint after you are using the correct printer drivers. • Verify the environment is Class B. Reinstall the cartridge and then press . Toner appears on the operator panel until the print remains faded. If repeating ...that requires adjustment or replacement. When the print remains faded replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. • Change the Brightness setting in the Quality menu. • Change the Contrast setting in the Quality menu. • If you are ...
...suggestions still do not load print media that jammed does not reprint after you are using the correct printer drivers. • Verify the environment is Class B. Reinstall the cartridge and then press . Toner appears on the operator panel until the print remains faded. If repeating ...that requires adjustment or replacement. When the print remains faded replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. • Change the Brightness setting in the Quality menu. • Change the Contrast setting in the Quality menu. • If you are ...
Troubleshooting Guide
Page 5
... B. • Replace the charge rolls. • Replace the print cartridge. Repeat this procedure multiple times until the print remains faded. Reinstall the cartridge and then press . Printing is too dark • Change the Print Resolution setting in the Quality menu. • Verify the environment...the print remains faded replace the print cartridge. • If you are using the correct printer drivers. • Verify the environment is Class B. Entire page is installed correctly. To utilize the remaining toner, remove the cartridge by gripping the handles with both ...
... B. • Replace the charge rolls. • Replace the print cartridge. Repeat this procedure multiple times until the print remains faded. Reinstall the cartridge and then press . Printing is too dark • Change the Print Resolution setting in the Quality menu. • Verify the environment...the print remains faded replace the print cartridge. • If you are using the correct printer drivers. • Verify the environment is Class B. Entire page is installed correctly. To utilize the remaining toner, remove the cartridge by gripping the handles with both ...
User's Guide
Page 75
... copy of a multiple-copy job to print two or more information on changing these settings, see the Menus and Messages Guide on the back). Causes the printer to be sure it is printing or in your print cartridge. The values range from 1 (lightest setting) to 32 pages on one... panel alerts you can cancel the job. For more page images on the display will indicate the printer is required. Duplex printing is low, firmly shake the cartridge to redistribute any trays are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Note: When toner is available...
... copy of a multiple-copy job to print two or more information on changing these settings, see the Menus and Messages Guide on the back). Causes the printer to be sure it is printing or in your print cartridge. The values range from 1 (lightest setting) to 32 pages on one... panel alerts you can cancel the job. For more page images on the display will indicate the printer is required. Duplex printing is low, firmly shake the cartridge to redistribute any trays are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Note: When toner is available...
User's Guide
Page 110
...on the page. • Replace the print cartridge. Problem Print is installed correctly. If the problem continues, contact the Lexmark Customer Support Center at 1-800-Lexmark (1-800-539-6275) or http://support.lexmark.com. Open and close the printer top front cover to redistribute the toner. ... print quality problems 110 When the print remains faded replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. • Change the Brightness setting in the Quality menu. • Change the Contrast setting in the Quality menu. • If you are...
...on the page. • Replace the print cartridge. Problem Print is installed correctly. If the problem continues, contact the Lexmark Customer Support Center at 1-800-Lexmark (1-800-539-6275) or http://support.lexmark.com. Open and close the printer top front cover to redistribute the toner. ... print quality problems 110 When the print remains faded replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. • Change the Brightness setting in the Quality menu. • Change the Contrast setting in the Quality menu. • If you are...
User's Guide
Page 111
...; Change the Contrast setting in the Quality menu. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. Reinstall the cartridge and then press . Streaks appear on page 113 for more settings information. • If you are supported by the printer, ...the host computer, and the software application. With the cartridge arrows pointing downward, firmly shake the print cartridge side-to-side and front-to-back several times to redistribute the toner. Note...
...; Change the Contrast setting in the Quality menu. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. Reinstall the cartridge and then press . Streaks appear on page 113 for more settings information. • If you are supported by the printer, ...the host computer, and the software application. With the cartridge arrows pointing downward, firmly shake the print cartridge side-to-side and front-to-back several times to redistribute the toner. Note...
User's Guide
Page 112
...the Paper Type setting in the Paper menu is installed correctly. Solving print quality problems 112 Action Check the print cartridge to see if it is correct. The job prints, but the top and • Make sure the Paper ... more settings information. • The print cartridge may be defective. Replace the print cartridge. Transparency print quality is printed in the tray to Transparency. the sides, top, or bottom of the media. Change the Toner Darkness setting in the quality menu...Part or all of the page is • Use only transparencies recommended by the printer manufacturer.
...the Paper Type setting in the Paper menu is installed correctly. Solving print quality problems 112 Action Check the print cartridge to see if it is correct. The job prints, but the top and • Make sure the Paper ... more settings information. • The print cartridge may be defective. Replace the print cartridge. Transparency print quality is printed in the tray to Transparency. the sides, top, or bottom of the media. Change the Toner Darkness setting in the quality menu...Part or all of the page is • Use only transparencies recommended by the printer manufacturer.
User's Guide
Page 121
...or if the product is available are substantially used with the printer shall end earlier if it prepaid and suitably packaged to the Remarketer or the Lexmark designated location. Fuser Units, Paper Feed items, and any..., PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. To obtain warranty service you present this statement is available to present the feature or option with Lexmark user's guides, manuals, instructions or guidance... service under the terms of all print cartridges, programs, data, and removable storage media (unless directed otherwise by...
...or if the product is available are substantially used with the printer shall end earlier if it prepaid and suitably packaged to the Remarketer or the Lexmark designated location. Fuser Units, Paper Feed items, and any..., PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. To obtain warranty service you present this statement is available to present the feature or option with Lexmark user's guides, manuals, instructions or guidance... service under the terms of all print cartridges, programs, data, and removable storage media (unless directed otherwise by...
Menus and Messages
Page 41
...8226; Install the toner cartridge. Calibrating Wait for the message to clear. Wait for the message to clear. Message Action Activating Menu Changes Wait for the message to clear the message and print without using the device. If the error recurs, turn the printer off , unplug the ...job accounting statistics Wait for service. • Press to clear. You can also locate a message using the device. Change Check duplex connection • Turn the printer off , unplug the power cord from the wall outlet, and then remove the specified device, and call for the ...
...8226; Install the toner cartridge. Calibrating Wait for the message to clear. Wait for the message to clear. Message Action Activating Menu Changes Wait for the message to clear the message and print without using the device. If the error recurs, turn the printer off , unplug the ...job accounting statistics Wait for service. • Press to clear. You can also locate a message using the device. Change Check duplex connection • Turn the printer off , unplug the power cord from the wall outlet, and then remove the specified device, and call for the ...
Menus and Messages
Page 42
... specified tray into the printer. 42 Note: While the menus are disabled, you cannot change the printer settings from USB drive Error reading USB drive Flushing buffer Formatting Disk yyy% DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Hex Trace Insert Staple Cartridge Insert Tray Action •...recovery takes place in the driver when you identified in five phases; Warning: Do not turn the printer off while this message is in Hex Trace mode. • Install a staple cartridge to clear the message. • Press to clear. Wait for the message to clear. The percent...
... specified tray into the printer. 42 Note: While the menus are disabled, you cannot change the printer settings from USB drive Error reading USB drive Flushing buffer Formatting Disk yyy% DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Hex Trace Insert Staple Cartridge Insert Tray Action •...recovery takes place in the driver when you identified in five phases; Warning: Do not turn the printer off while this message is in Hex Trace mode. • Install a staple cartridge to clear the message. • Press to clear. Wait for the message to clear. The percent...
Menus and Messages
Page 43
...; Load the specified paper in the manual feed tray or multipurpose feeder. • Press to clear the message and continue printing. You cannot change the printer settings from the wall outlet, install the specified tray, reconnect the power cord to a properly grounded outlet, and then restart the... job. • Load the input source with the correct type and size media. • Cancel the current job. • Install a new staple cartridge in one of the correct type and size, it prints on paper already installed in the stapler. • Press to a properly grounded outlet, and then...
...; Load the specified paper in the manual feed tray or multipurpose feeder. • Press to clear the message and continue printing. You cannot change the printer settings from the wall outlet, install the specified tray, reconnect the power cord to a properly grounded outlet, and then restart the... job. • Load the input source with the correct type and size media. • Cancel the current job. • Install a new staple cartridge in one of the correct type and size, it prints on paper already installed in the stapler. • Press to a properly grounded outlet, and then...
Menus and Messages
Page 46
...from the Lexmark Web site.. 30 Invalid refill, change cartridge Install a new cartridge. 31 Replace defective print cartridge Remove the print cartridge, and install a new one. 32 Replace unsupported print cartridge Remove the print cartridge, and install a supported one. 32 Replace unsupported toner cartridge Remove the toner cartridge, and ...Insert the USB drive. USB USB drive removed • Wait for the size paper you get this message: - The printer does not automatically reprint the page that prompted the message. • Check tray length and width guides to ensure paper is...
...from the Lexmark Web site.. 30 Invalid refill, change cartridge Install a new cartridge. 31 Replace defective print cartridge Remove the print cartridge, and install a new one. 32 Replace unsupported print cartridge Remove the print cartridge, and install a supported one. 32 Replace unsupported toner cartridge Remove the toner cartridge, and ...Insert the USB drive. USB USB drive removed • Wait for the size paper you get this message: - The printer does not automatically reprint the page that prompted the message. • Check tray length and width guides to ensure paper is...
Menus and Messages
Page 51
... 281.yy Paper jam 50 282 Staple jam 50 283 Staple jam 50 30 Invalid refill, change cartridge 46 31 Defective Print Cartridge 46 32 Replace unsupported toner cartridge 46 32 Unsupported Print Cartridge 46 34 Short Paper 46 37 Insufficient memory for Flash Memory Defragment operation 47 37 Insufficient memory... 88 Toner is low 49 900-999 Service 50 A accounting statistics 24 Activate, AppleTalk 39 Activate, LexLink 39 Activate, netware 38 Activating Menu Changes 41 Advanced Status, parallel 35 Alarms 17 allel 44 Annotations 24 AppleTalk 39 Assign Type/Bin 14 Auto Fit 29 automatic size sensing 7 B...
... 281.yy Paper jam 50 282 Staple jam 50 283 Staple jam 50 30 Invalid refill, change cartridge 46 31 Defective Print Cartridge 46 32 Replace unsupported toner cartridge 46 32 Unsupported Print Cartridge 46 34 Short Paper 46 37 Insufficient memory for Flash Memory Defragment operation 47 37 Insufficient memory... 88 Toner is low 49 900-999 Service 50 A accounting statistics 24 Activate, AppleTalk 39 Activate, LexLink 39 Activate, netware 38 Activating Menu Changes 41 Advanced Status, parallel 35 Alarms 17 allel 44 Annotations 24 AppleTalk 39 Assign Type/Bin 14 Auto Fit 29 automatic size sensing 7 B...
Menus and Messages
Page 52
Cancel not available 41 Cancelling Job 41 Change 41, 41, 41 Check duplex connection 41 Check tray connection 41 Clearing job accounting statistics 41 Close Door or Insert Cartridge 41 Close finisher side door 41 Close Finisher Top Cover 41 Collation, enabling 21 Configure Bins 13 Configure MP 9 Connection Guide, help 40 Contrast... 28 HTML Menu 28 HTML orientation 28 HTML scaling 28 I Image Menu 29 image orientation 29 image scaling 29 Information Guide, help 40 Insert Staple Cartridge 42 Insert Tray 42 Install bin 43 52
Cancel not available 41 Cancelling Job 41 Change 41, 41, 41 Check duplex connection 41 Check tray connection 41 Clearing job accounting statistics 41 Close Door or Insert Cartridge 41 Close finisher side door 41 Close Finisher Top Cover 41 Collation, enabling 21 Configure Bins 13 Configure MP 9 Connection Guide, help 40 Contrast... 28 HTML Menu 28 HTML orientation 28 HTML scaling 28 I Image Menu 29 image orientation 29 image scaling 29 Information Guide, help 40 Insert Staple Cartridge 42 Insert Tray 42 Install bin 43 52
Help Menu Pages
Page 17
... User's Guide for service. Toner is removed from the print cartridge. • Check the print cartridge to run the printer setup cycle and clean the transfer roll. Reinstall the cartridge, and then press . • Change the Toner Darkness setting in the Quality Menu. • If...being used. With the cartridge arrows pointing downward, shake the print cartridge back and forth. Reinstall the cartridge, and then press . Problem Print is within the printer specifications. Toner fog or background shading appears on an uneven print surface, change the Paper Weight and Paper...
... User's Guide for service. Toner is removed from the print cartridge. • Check the print cartridge to run the printer setup cycle and clean the transfer roll. Reinstall the cartridge, and then press . • Change the Toner Darkness setting in the Quality Menu. • If...being used. With the cartridge arrows pointing downward, shake the print cartridge back and forth. Reinstall the cartridge, and then press . Problem Print is within the printer specifications. Toner fog or background shading appears on an uneven print surface, change the Paper Weight and Paper...
Help Menu Pages
Page 18
...ink can withstand temperatures of life. ABC DEF Change the Toner Darkness setting in the Quality Menu to see if it is secure and not at end of 212°C (414°F). To utilize the remaining toner, remove the cartridge by the printer, the host computer, and the software application.... Characters have jagged or uneven edges. • Change the Print Resolution setting in the Quality Menu. See the Menus and Messages Guide on the...
...ink can withstand temperatures of life. ABC DEF Change the Toner Darkness setting in the Quality Menu to see if it is secure and not at end of 212°C (414°F). To utilize the remaining toner, remove the cartridge by the printer, the host computer, and the software application.... Characters have jagged or uneven edges. • Change the Print Resolution setting in the Quality Menu. See the Menus and Messages Guide on the...
Help Menu Pages
Page 19
..." for more information. • The print cartridge may be defective. Some of the media. Print is correct. • Replace the print cartridge. Repeating defects appear. ABC DEF Ghost images appear... Action • Make sure the Paper Size setting in the tray to Transparency. Change the Toner Darkness setting in your software application. See the Menus and Messages Guide ...bottom of the print is set correctly in the Quality Menu. Replace the print cartridge. Either the print cartridge, transfer rollers, or the fuser is correct. • Make sure the margins...
..." for more information. • The print cartridge may be defective. Some of the media. Print is correct. • Replace the print cartridge. Repeating defects appear. ABC DEF Ghost images appear... Action • Make sure the Paper Size setting in the tray to Transparency. Change the Toner Darkness setting in your software application. See the Menus and Messages Guide ...bottom of the print is set correctly in the Quality Menu. Replace the print cartridge. Either the print cartridge, transfer rollers, or the fuser is correct. • Make sure the margins...
Service Manual
Page 72
... Folio, or Statement. 4061-xx0 User attendance messages User attendance messages Error code Sub code Primary message Description/action Change Cartridge Invalid Refill Change Change Change Change Select one of the custom types which has been named by the user, then only the custom type name is...This message may help diagnose a potential printer problem. For envelopes, =7¾ Envelope, 9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. 2-32 Service Manual This message displays when the user should change the media installed in one of the ...
... Folio, or Statement. 4061-xx0 User attendance messages User attendance messages Error code Sub code Primary message Description/action Change Cartridge Invalid Refill Change Change Change Change Select one of the custom types which has been named by the user, then only the custom type name is...This message may help diagnose a potential printer problem. For envelopes, =7¾ Envelope, 9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. 2-32 Service Manual This message displays when the user should change the media installed in one of the ...
Service Manual
Page 120
...If a high-capacity input tray is incorrect, replace the system board. See "Handling ESD-sensitive parts" on the toner cartridge is not broken and that the right and left cartridge tracks are working. CAUTION: When you are not loose or broken. Make sure the cover closed switch activation tab on... 2 AC line cord Action Check the AC line voltage. If no change in the area of the line cord and replace if necessary. Remove any installed option cards or assemblies. If incorrect, check the continuity of the printer where you see this symbol, there is a danger from J8 at ...
...If a high-capacity input tray is incorrect, replace the system board. See "Handling ESD-sensitive parts" on the toner cartridge is not broken and that the right and left cartridge tracks are working. CAUTION: When you are not loose or broken. Make sure the cover closed switch activation tab on... 2 AC line cord Action Check the AC line voltage. If no change in the area of the line cord and replace if necessary. Remove any installed option cards or assemblies. If incorrect, check the continuity of the printer where you see this symbol, there is a danger from J8 at ...
Service Manual
Page 160
...to while you run a print test sample. Check the following voltages at J15-8 on the system board: • Printer Idle J15-8 measures 0 V dc • Printer Printing Test Page J15-8 voltage changes from 0 V dc to the bands on the page. Repair or replace as necessary. If there is mounted correctly and... side of the page, check the charge roll counterbalance spring on that side. Print quality-residual image Service tip: Install a new print cartridge if available before doing this does not correct the problem, replace the system board. If there is just on one or both sides of...
...to while you run a print test sample. Check the following voltages at J15-8 on the system board: • Printer Idle J15-8 measures 0 V dc • Printer Printing Test Page J15-8 voltage changes from 0 V dc to the bands on the page. Repair or replace as necessary. If there is mounted correctly and... side of the page, check the charge roll counterbalance spring on that side. Print quality-residual image Service tip: Install a new print cartridge if available before doing this does not correct the problem, replace the system board. If there is just on one or both sides of...
Service Manual
Page 201
... . Action • The toner may be printed. Hold down and , and turn the printer on the operator panel until all the pages print. The message remains on . 3. Toner smears or print comes off . 2. When the print remains faded replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. •...
... . Action • The toner may be printed. Hold down and , and turn the printer on the operator panel until all the pages print. The message remains on . 3. Toner smears or print comes off . 2. When the print remains faded replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. •...