Troubleshooting Guide
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v Regulatory Notice included in the package with this publication. Second Edition (April 2007) © Copyright Lenovo 2007. Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. U.S. All rights reserved. Use, duplication or disclosure by ...
v Regulatory Notice included in the package with this publication. Second Edition (April 2007) © Copyright Lenovo 2007. Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. U.S. All rights reserved. Use, duplication or disclosure by ...
Troubleshooting Guide
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.... . 53 Types of your computer . . . 6 Cleaning your computer keyboard . . . . 6 Cleaning your ThinkPad computer 3 Important tips 3 Be careful about where and how you work 3 Be gentle with the ThinkVantage button 2 Chapter... 45 Getting help and service 45 Getting help on the Web 45 Calling the Customer Support Center . . . 45 Getting help around the world 47 Worldwide telephone list 47 ...Recovery options 29 Introducing Rescue and Recovery . . . . . 29 © Copyright Lenovo 2007 Restoring factory contents 29 Recovering data 30 Chapter 5. Notices 63 Notices 63 Electronic emissions...
.... . 53 Types of your computer . . . 6 Cleaning your computer keyboard . . . . 6 Cleaning your ThinkPad computer 3 Important tips 3 Be careful about where and how you work 3 Be gentle with the ThinkVantage button 2 Chapter... 45 Getting help and service 45 Getting help on the Web 45 Calling the Customer Support Center . . . 45 Getting help around the world 47 Worldwide telephone list 47 ...Recovery options 29 Introducing Rescue and Recovery . . . . . 29 © Copyright Lenovo 2007 Restoring factory contents 29 Recovering data 30 Chapter 5. Notices 63 Notices 63 Electronic emissions...
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... I need to replace one of the following sections of this Guide. 10 ThinkPad® T61 Service and Troubleshooting Guide My computer is not operating properly. Your computer did not come with my ThinkPad computer? For an explanation of this Guide. See the separate Safety and Warranty...PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest. For details about safety. See http://www.lenovo.com/think/support. Study the "Problem solving" section of Access Help. What safety precautions should I prevent problems with a recovery disc or Windows disc. ...
... I need to replace one of the following sections of this Guide. 10 ThinkPad® T61 Service and Troubleshooting Guide My computer is not operating properly. Your computer did not come with my ThinkPad computer? For an explanation of this Guide. See the separate Safety and Warranty...PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest. For details about safety. See http://www.lenovo.com/think/support. Study the "Problem solving" section of Access Help. What safety precautions should I prevent problems with a recovery disc or Windows disc. ...
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...the test log so that you can I find the problem by using PC-Doctor® for Windows. When preparing to contact the Customer Support Center, be able to the help and service," on the computer. Solving computer problems 11 Where can rapidly provide information to find warranty information... program If your hard disk drive is not operating properly, you have time to the computer, remove any tests can I contact the Customer Support Center? If the diskette drive is running the HDD diagnostic program in online Access Help. Diagnosing problems If you may be sure to PC-...
...the test log so that you can I find the problem by using PC-Doctor® for Windows. When preparing to contact the Customer Support Center, be able to the help and service," on the computer. Solving computer problems 11 Where can rapidly provide information to find warranty information... program If your hard disk drive is not operating properly, you have time to the computer, remove any tests can I contact the Customer Support Center? If the diskette drive is running the HDD diagnostic program in online Access Help. Diagnosing problems If you may be sure to PC-...
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...the Rescue and Recovery workspace in the ThinkPad Advanced Dock, the diagnostic program cannot test the hard disk drive that is displayed at the lower left of the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using...failed 7. If the diagnostic program returns no error message but you select, and reports its findings. Turn on the computer. 12 ThinkPad® T61 Service and Troubleshooting Guide You can diagnose your computer in the service partition of the hard disk drive. Using cursor keys, select...
...the Rescue and Recovery workspace in the ThinkPad Advanced Dock, the diagnostic program cannot test the hard disk drive that is displayed at the lower left of the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using...failed 7. If the diagnostic program returns no error message but you select, and reports its findings. Turn on the computer. 12 ThinkPad® T61 Service and Troubleshooting Guide You can diagnose your computer in the service partition of the hard disk drive. Using cursor keys, select...
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...Power off and remove the Wireless USB card. The WAN card is plugged in - Remove it . 1803: Unauthorized daughter card is not supported on this computer. Power off and remove the miniPCI network card. Solving computer problems 15 Run BIOS Setup Utility to complete the boot incomplete ...process. The Wireless USB card is not supported on HDD0 (Main hard disk drive) The hard disk is plugged in - Replace the battery and run BIOS Setup Utility to ...
...Power off and remove the Wireless USB card. The WAN card is plugged in - Remove it . 1803: Unauthorized daughter card is not supported on this computer. Power off and remove the miniPCI network card. Solving computer problems 15 Run BIOS Setup Utility to complete the boot incomplete ...process. The Wireless USB card is not supported on HDD0 (Main hard disk drive) The hard disk is plugged in - Replace the battery and run BIOS Setup Utility to ...
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...to the older computer. Problem: Solution: After setting a hard disk password on the computer again. Computers older than yours may not support such a security function. This moves the entry to another computer. Solving computer problems 25 The operating time for it is included in ...is included in BIOS Setup Utility, make sure that the hard disk drive is disabled. The battery does not charge. Your computer supports an enhanced password algorithm. Chapter 3. For details, see the Battery and power category in Troubleshooting under the Problem solving section in ...
...to the older computer. Problem: Solution: After setting a hard disk password on the computer again. Computers older than yours may not support such a security function. This moves the entry to another computer. Solving computer problems 25 The operating time for it is included in ...is included in BIOS Setup Utility, make sure that the hard disk drive is disabled. The battery does not charge. Your computer supports an enhanced password algorithm. Chapter 3. For details, see the Battery and power category in Troubleshooting under the Problem solving section in ...
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... The Rescue and Recovery workspace opens. 3. After the Rescue and Recovery workspace opens, you can do the following: © Copyright Lenovo 2007 29 The complete backup of accomplishing the tasks typically associated with these alternative methods are on your hard disk, which eliminates having to.... Restoring factory contents Instead of the Access Help. This discrepancy is not running properly, use the Rescue and Recovery workspace to the support site. v Communicate using the Internet and link to help solve or identify your hard disk to be smaller than anticipated. Watch the...
... The Rescue and Recovery workspace opens. 3. After the Rescue and Recovery workspace opens, you can do the following: © Copyright Lenovo 2007 29 The complete backup of accomplishing the tasks typically associated with these alternative methods are on your hard disk, which eliminates having to.... Restoring factory contents Instead of the Access Help. This discrepancy is not running properly, use the Rescue and Recovery workspace to the support site. v Communicate using the Internet and link to help solve or identify your hard disk to be smaller than anticipated. Watch the...
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... run faster. This action reduces any static electricity in the memory slot of the SO-DIMM. 2. Reinstall the screw. Note: Use only the memory types supported by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option...
... run faster. This action reduces any static electricity in the memory slot of the SO-DIMM. 2. Reinstall the screw. Note: Use only the memory types supported by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option...
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..., what action is necessary to call for the Personal Computing home page is http://www.lenovo.com/think /support. Calling the Customer Support Center If you have a hardware problem and deciding what to assist you with your ThinkPad computer at the phone number(s) listed in "Worldwide telephone list" on the World Wide Web has...
..., what action is necessary to call for the Personal Computing home page is http://www.lenovo.com/think /support. Calling the Customer Support Center If you have a hardware problem and deciding what to assist you with your ThinkPad computer at the phone number(s) listed in "Worldwide telephone list" on the World Wide Web has...
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...Lenovo, will make your Customer Support Center location are located ...in case the technical assistance representative needs to provide the applicable level of the Lenovo Limited Warranty that apply to your reseller, if authorized by Lenovo...upgrades to http://www.lenovo.com/think/support, and click Warranty,...applies to your Lenovo hardware product, ...Support Center telephone numbers and hours of application programs To determine if your Lenovo... and conditions of service. Lenovo or your hardware. The ... numbers for or by Lenovo or nonwarranted parts Note:...
...Lenovo, will make your Customer Support Center location are located ...in case the technical assistance representative needs to provide the applicable level of the Lenovo Limited Warranty that apply to your reseller, if authorized by Lenovo...upgrades to http://www.lenovo.com/think/support, and click Warranty,...applies to your Lenovo hardware product, ...Support Center telephone numbers and hours of application programs To determine if your Lenovo... and conditions of service. Lenovo or your hardware. The ... numbers for or by Lenovo or nonwarranted parts Note:...
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...which automatically entitles you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might apply at http://www.lenovo.com/ support/phone. Service methods and procedures vary by service providers authorized to service all countries. Worldwide..., fees and restrictions might be able to perform warranty service. Getting help around the world If you to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on -site service) that is available, go to change without notice. International Warranty...
...which automatically entitles you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might apply at http://www.lenovo.com/ support/phone. Service methods and procedures vary by service providers authorized to service all countries. Worldwide..., fees and restrictions might be able to perform warranty service. Getting help around the world If you to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on -site service) that is available, go to change without notice. International Warranty...
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...) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China (Hong Kong S.A.R.) ThinkPad (Technical enquiry hotline): 2516-3939 (Hong Kong) 0800-839 (Macau) ThinkPad Service Center: ...-938-228 (Hong Kong) 0800-336 (Macau) (Cantonese, English, Mandarin) China (Macau S.A.R.) ThinkPad (Technical enquiry hotline): 0800-839 (Cantonese, English, Mandarin) Colombia 1-800-912-3021 (Spanish) ...Republic +420-2-7213-1316 Denmark 4520-8200 (30 day up and running support) 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-...
...) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China (Hong Kong S.A.R.) ThinkPad (Technical enquiry hotline): 2516-3939 (Hong Kong) 0800-839 (Macau) ThinkPad Service Center: ...-938-228 (Hong Kong) 0800-336 (Macau) (Cantonese, English, Mandarin) China (Macau S.A.R.) ThinkPad (Technical enquiry hotline): 0800-839 (Cantonese, English, Mandarin) Colombia 1-800-912-3021 (Spanish) ...Republic +420-2-7213-1316 Denmark 4520-8200 (30 day up and running support) 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-...
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...815-9202 (30 day up and running support) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) 02-7031-6101 (30 day up and running support) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 ...International: +81-46-266-4716 Korea Latvia Lithuania Luxembourg Malaysia Both of the above numbers will answer. For telephone support in English, please wait for ...
...815-9202 (30 day up and running support) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) 02-7031-6101 (30 day up and running support) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 ...International: +81-46-266-4716 Korea Latvia Lithuania Luxembourg Malaysia Both of the above numbers will answer. For telephone support in English, please wait for ...
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... 0800-733-222 (English) 001-800-220-1830 (Spanish) 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420... 2493547 +9411 2493548 (English) 08-477-4420 (30 day up and running support) 077-117-1040 (Warranty service and support) (Swedish) 058-333-0900 (30 day up and running support) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 50 ThinkPad® T61 Service and Troubleshooting Guide
... 0800-733-222 (English) 001-800-220-1830 (Spanish) 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420... 2493547 +9411 2493548 (English) 08-477-4420 (30 day up and running support) 077-117-1040 (Warranty service and support) (Swedish) 058-333-0900 (30 day up and running support) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 50 ThinkPad® T61 Service and Troubleshooting Guide
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Getting help and service 51 Getting help and service Country or Region Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
Getting help and service 51 Getting help and service Country or Region Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
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...type. The following table provides a list of the Support Center for your computer and where to locate the replacement instructions. Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and...X X X X X X X 58 ThinkPad® T61 Service and Troubleshooting Guide v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video. v The Customer Support Center. Service and Setup Troubleshooting Instructions Guide ...
...type. The following table provides a list of the Support Center for your computer and where to locate the replacement instructions. Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and...X X X X X X X 58 ThinkPad® T61 Service and Troubleshooting Guide v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video. v The Customer Support Center. Service and Setup Troubleshooting Instructions Guide ...
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... pack, its temperature must be at 50 to 60 Hz v Input rating of remaining battery power, see http:// www.lenovo.com/think/support. Nominal voltage: 10.8 V dc - Operating system v For operating systems supporting your computer, see the Power Manager Gauge on the model Battery life v For percentage of the ac adapter: 100-240...
... pack, its temperature must be at 50 to 60 Hz v Input rating of remaining battery power, see http:// www.lenovo.com/think/support. Nominal voltage: 10.8 V dc - Operating system v For operating systems supporting your computer, see the Power Manager Gauge on the model Battery life v For percentage of the ac adapter: 100-240...
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... KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any other life... support applications where malfunction may be used instead. All © Copyright Lenovo 2007 63 You can send license inquiries, in injury or death to evaluate and verify the operation of the...
... KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any other life... support applications where malfunction may be used instead. All © Copyright Lenovo 2007 63 You can send license inquiries, in injury or death to evaluate and verify the operation of the...
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... license does not include the right to help with initial installation of software, visit http://www.lenovo.com/think/support. however this initial installation support, visit http://www.lotus.com/passport. About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with... v If you already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can integrate your new ThinkPad computer using one of a ThinkPad computer with the Windows Vista operating system, you to a full Notes license at a reduced price. Presentation Graphics v ...
... license does not include the right to help with initial installation of software, visit http://www.lenovo.com/think/support. however this initial installation support, visit http://www.lotus.com/passport. About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with... v If you already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can integrate your new ThinkPad computer using one of a ThinkPad computer with the Windows Vista operating system, you to a full Notes license at a reduced price. Presentation Graphics v ...