Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 5
Table of contents 1 Product Description ...1 Thin Client Management Solutions ...1 HP t5740/t5750 Thin Clients 1 HP st5742/st5747 Streaming Thin Clients 2 Product features ...2 Front Panel Components ...2 Top Components ...3 Rear Panel Components ...4 Installing the Antenna (Wireless Models 4 Installing the Rubber Feet ...5 Installing the Stand ...5 Removing the Stand ...6 Serial Number Location ...6 2 Hardware Changes ...7 General Hardware Installation Sequence 7 Removing and Replacing the Secure USB Compartment...
Table of contents 1 Product Description ...1 Thin Client Management Solutions ...1 HP t5740/t5750 Thin Clients 1 HP st5742/st5747 Streaming Thin Clients 2 Product features ...2 Front Panel Components ...2 Top Components ...3 Rear Panel Components ...4 Installing the Antenna (Wireless Models 4 Installing the Rubber Feet ...5 Installing the Stand ...5 Removing the Stand ...6 Serial Number Location ...6 2 Hardware Changes ...7 General Hardware Installation Sequence 7 Removing and Replacing the Secure USB Compartment...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 16
... Chapter 2 Hardware Changes ● Installing a Secondary Flash Memory Module on page 14 ● Installing a Second SO-DIMM on page 7 for more information. 11. Replace the side access panel and metal side cover. See Removing and Replacing the Side Access Panel and Metal Side Cover on page 8...See Removing and Replacing the Secure USB Compartment Cover on page 10 for more detailed installation instructions. 8. Reconnect any device you should follow the detailed instructions that the thin client is turned off and the power cord is disconnected from HP at http://www.hp.com/country/us/...
... Chapter 2 Hardware Changes ● Installing a Secondary Flash Memory Module on page 14 ● Installing a Second SO-DIMM on page 7 for more information. 11. Replace the side access panel and metal side cover. See Removing and Replacing the Side Access Panel and Metal Side Cover on page 8...See Removing and Replacing the Secure USB Compartment Cover on page 10 for more detailed installation instructions. 8. Reconnect any device you should follow the detailed instructions that the thin client is turned off and the power cord is disconnected from HP at http://www.hp.com/country/us/...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 18
...Remove the stand, if it is disconnected from the electrical outlet. Remove the four screws that the thin client is turned off the unit (4). Before removing the side access panel, ensure that secure the metal...Remove the right side access panel if you are removing or installing: ◦ battery ◦ secondary flash memory module ◦ PCI expansion module and PCI card ● Remove the left side access panel if you ...and the power cord is installed (2). Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING...
...Remove the stand, if it is disconnected from the electrical outlet. Remove the four screws that the thin client is turned off the unit (4). Before removing the side access panel, ensure that secure the metal...Remove the right side access panel if you are removing or installing: ◦ battery ◦ secondary flash memory module ◦ PCI expansion module and PCI card ● Remove the left side access panel if you ...and the power cord is installed (2). Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 20
2. Figure 2-6 Replacing the side access panel Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 13 ● Installing a Secondary Flash Memory Module on page 14 ● Installing a Second SO-DIMM on page 15 ● Removing and Replacing the Battery on page 13 ● Installing the PCI Express Expansion Module and PCI Express Card on page 17 ● External Drives on page 17 12 Chapter 2 Hardware Changes Slide the panel toward the bottom of the unit until it locks into place (2).
2. Figure 2-6 Replacing the side access panel Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 13 ● Installing a Secondary Flash Memory Module on page 14 ● Installing a Second SO-DIMM on page 15 ● Removing and Replacing the Battery on page 13 ● Installing the PCI Express Expansion Module and PCI Express Card on page 17 ● External Drives on page 17 12 Chapter 2 Hardware Changes Slide the panel toward the bottom of the unit until it locks into place (2).
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 22
...board. Installing a Secondary Flash Memory Module Before beginning the installation process, review General Hardware Installation Sequence on the batteries used electronic hardware, HP original print cartridges, and rechargeable batteries. Before removing the side access panel, ensure that the thin client is turned off and the power...to forward them to recycling or proper disposal, please use the public collection system or return them to touch any of the replacement battery under the holder's lip with Article 15 or the Waste Disposal Act, to recycle used in sales, giveaways, or ...
...board. Installing a Secondary Flash Memory Module Before beginning the installation process, review General Hardware Installation Sequence on the batteries used electronic hardware, HP original print cartridges, and rechargeable batteries. Before removing the side access panel, ensure that the thin client is turned off and the power...to forward them to recycling or proper disposal, please use the public collection system or return them to touch any of the replacement battery under the holder's lip with Article 15 or the Waste Disposal Act, to recycle used in sales, giveaways, or ...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 23
...memory module: 1. st5742/st5747 models 2. t5740/t5745 models Figure 2-10 Installing the Secondary Flash Memory Module - Line up through the hole in the module. Press the module connectors firmly into the socket on the system board. Installing Thin Client Options 15 Insert the flash memory module into the flash memory...and after installing or replacing hardware. Locate the secondary flash memory module socket on the system board. Figure 2-9 Installing the Secondary Flash Memory Module - Installing a Second SO-DIMM Before beginning the replacement process, review General ...
...memory module: 1. st5742/st5747 models 2. t5740/t5745 models Figure 2-10 Installing the Secondary Flash Memory Module - Line up through the hole in the module. Press the module connectors firmly into the socket on the system board. Installing Thin Client Options 15 Insert the flash memory module into the flash memory...and after installing or replacing hardware. Locate the secondary flash memory module socket on the system board. Figure 2-9 Installing the Secondary Flash Memory Module - Installing a Second SO-DIMM Before beginning the replacement process, review General ...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 38
...Appendix E, "Replacing the CMOS Battery." Replace the battery if necessary. Press ESC to skip memory test The user may press Esc to display messages hidden by the HP logo. The BIOS then ignores the missing keyboard during POST Memory Test This message displays during memory testing, additional...configuration, the BIOS can override the current configuration with a set to Appendix E, "Replacing the CMOS Battery." Reflash the unit and press any additional information. System running speed of the memory error Override enabled - To restore a corrupt BIOS, refer to POST messages. ...
...Appendix E, "Replacing the CMOS Battery." Replace the battery if necessary. Press ESC to skip memory test The user may press Esc to display messages hidden by the HP logo. The BIOS then ignores the missing keyboard during POST Memory Test This message displays during memory testing, additional...configuration, the BIOS can override the current configuration with a set to Appendix E, "Replacing the CMOS Battery." Reflash the unit and press any additional information. System running speed of the memory error Override enabled - To restore a corrupt BIOS, refer to POST messages. ...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 52
... expansion card 7 PCIe expansion module 7 rubber feet 5 SATA flash memory module 8 stand 5 thin client onto HP Quick Release 18 USB devices 7 installing Remote Installation Services 39 L LEDs 28 line-out audio location 4 lock, cable, slot location 3 M management solutions 1, 2 memory module, installing 8 metal side cover removing 10 replacing 11 microphone connector location 2 mounting options on back of...
... expansion card 7 PCIe expansion module 7 rubber feet 5 SATA flash memory module 8 stand 5 thin client onto HP Quick Release 18 USB devices 7 installing Remote Installation Services 39 L LEDs 28 line-out audio location 4 lock, cable, slot location 3 M management solutions 1, 2 memory module, installing 8 metal side cover removing 10 replacing 11 microphone connector location 2 mounting options on back of...
Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients
Page 53
... rubber feet, installing 5 S SATA flash memory module, installing 8 secure USB compartment location 2, 3 ports 3 removing cover 8 replacing cover 9 serial connector location 4 serial number...replacing 11 side cover removing 10 replacing 11 solutions, management 1, 2 specifications altitude 36 dimensions 36 hardware 36 humidity 36 power output 37 power supply 37 rated output current 37 relative humidity 36 temperature 36 thin client... 17 fire 7 Web sites downloads 8 external USB drives 17 HP hardware drivers 8 options 18 QuickSpecs 2 USB drive options 17 Websites Altiris 1 weight 36 wireless antenna ...
... rubber feet, installing 5 S SATA flash memory module, installing 8 secure USB compartment location 2, 3 ports 3 removing cover 8 replacing cover 9 serial connector location 4 serial number...replacing 11 side cover removing 10 replacing 11 solutions, management 1, 2 specifications altitude 36 dimensions 36 hardware 36 humidity 36 power output 37 power supply 37 rated output current 37 relative humidity 36 temperature 36 thin client... 17 fire 7 Web sites downloads 8 external USB drives 17 HP hardware drivers 8 options 18 QuickSpecs 2 USB drive options 17 Websites Altiris 1 weight 36 wireless antenna ...
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 5
... Side Cover 16 Removing the Side Access Panel and Metal Side Cover 16 Replacing the Metal Side Cover and Side Access Panel 17 Installing Thin Client Options ...18 Installing the USB Device 19 Removing and Replacing the Battery 19 Installing a Secondary Flash Memory Module 20 Installing a Second SO-DIMM 21 Installing the PCI Express Expansion...
... Side Cover 16 Removing the Side Access Panel and Metal Side Cover 16 Replacing the Metal Side Cover and Side Access Panel 17 Installing Thin Client Options ...18 Installing the USB Device 19 Removing and Replacing the Battery 19 Installing a Secondary Flash Memory Module 20 Installing a Second SO-DIMM 21 Installing the PCI Express Expansion...
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 19
... access panel and metal side cover. See Removing and Replacing the Side Access Panel and Metal Side Cover on page 16 for more information. 10. NOTE: You can download select hardware drivers from HP at http://www.hp.com/country/us/eng/ support.html. 14. See ... Cover on the monitor, the thin client, and any devices you will be using the thin client unmounted in a vertical orientation. ENWW General Hardware Installation Sequence 13 Replace the secure USB compartment cover. Turn on page 14 for more information. 11. ● Installing a Secondary Flash Memory Module on page 20 ●...
... access panel and metal side cover. See Removing and Replacing the Side Access Panel and Metal Side Cover on page 16 for more information. 10. NOTE: You can download select hardware drivers from HP at http://www.hp.com/country/us/eng/ support.html. 14. See ... Cover on the monitor, the thin client, and any devices you will be using the thin client unmounted in a vertical orientation. ENWW General Hardware Installation Sequence 13 Replace the secure USB compartment cover. Turn on page 14 for more information. 11. ● Installing a Secondary Flash Memory Module on page 20 ●...
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 22
...panel, ensure that secure the metal side cover to access internal components such as the battery or the memory. 1. Remove the stand, if it is disconnected from the electrical outlet. Lay the thin client on its side on page 14. 2. Figure 2-3 Removing the side access panel To remove the ...You must remove the metal side cover to the chassis (1). 16 Chapter 2 Hardware Changes ENWW Remove the secure USB compartment cover (1). Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING! To remove the access panel: 1.
...panel, ensure that secure the metal side cover to access internal components such as the battery or the memory. 1. Remove the stand, if it is disconnected from the electrical outlet. Lay the thin client on its side on page 14. 2. Figure 2-3 Removing the side access panel To remove the ...You must remove the metal side cover to the chassis (1). 16 Chapter 2 Hardware Changes ENWW Remove the secure USB compartment cover (1). Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING! To remove the access panel: 1.
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 24
Slide the panel toward the bottom of the unit until it locks into place (2). Figure 2-6 Replacing the side access panel Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 19 ● Installing a Secondary Flash Memory Module on page 20 ● Installing a Second SO-DIMM on page 21 ● Removing and Replacing the Battery on page 19 ● Installing the PCI Express Expansion Module and PCI Express Card on page 23 ● External Drives on page 23 18 Chapter 2 Hardware Changes ENWW 2.
Slide the panel toward the bottom of the unit until it locks into place (2). Figure 2-6 Replacing the side access panel Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 19 ● Installing a Secondary Flash Memory Module on page 20 ● Installing a Second SO-DIMM on page 21 ● Removing and Replacing the Battery on page 19 ● Installing the PCI Express Expansion Module and PCI Express Card on page 23 ● External Drives on page 23 18 Chapter 2 Hardware Changes ENWW 2.
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 26
When the battery pops up . Installing a Secondary Flash Memory Module Before beginning the installation process, review General Hardware Installation Sequence on the batteries used electronic hardware, HP original print cartridges, and rechargeable batteries. Before beginning these procedures, ensure that extends above one edge ... the side access panel, ensure that the thin client is turned off and the power cord is disconnected from its holder, squeeze the metal clamp that you should not be careful not to touch any of the replacement battery under the holder's lip with the ...
When the battery pops up . Installing a Secondary Flash Memory Module Before beginning the installation process, review General Hardware Installation Sequence on the batteries used electronic hardware, HP original print cartridges, and rechargeable batteries. Before beginning these procedures, ensure that extends above one edge ... the side access panel, ensure that the thin client is turned off and the power cord is disconnected from its holder, squeeze the metal clamp that you should not be careful not to touch any of the replacement battery under the holder's lip with the ...
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 27
... Insert the flash memory module into the flash memory module socket, making sure that the retention post on the system board. 3. Before removing the side access panel, ensure that you should follow before and after installing or replacing hardware. ENWW Installing Thin Client Options 21 CAUTION...: Static electricity can be careful not to touch any of the way. Before beginning these procedures, ensure that the thin client is turned off and the power cord is...
... Insert the flash memory module into the flash memory module socket, making sure that the retention post on the system board. 3. Before removing the side access panel, ensure that you should follow before and after installing or replacing hardware. ENWW Installing Thin Client Options 21 CAUTION...: Static electricity can be careful not to touch any of the way. Before beginning these procedures, ensure that the thin client is turned off and the power cord is...
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 43
... expansion module 12 rubber feet 6 SATA flash memory module 13 stand 6 thin client onto HP Quick Release 27 USB devices 1, 12 K keyboard function keys 10 layout 9 Windows logo key 9 L line-out audio location 5 lock, cable, slot location 4 M management solutions 2 memory module, installing 13 metal side cover removing 16 replacing 17 microphone connector location 3 mounting options on...
... expansion module 12 rubber feet 6 SATA flash memory module 13 stand 6 thin client onto HP Quick Release 27 USB devices 1, 12 K keyboard function keys 10 layout 9 Windows logo key 9 L line-out audio location 5 lock, cable, slot location 4 M management solutions 2 memory module, installing 13 metal side cover removing 16 replacing 17 microphone connector location 3 mounting options on...
Hardware Reference Guide HP t5740/t5745 Thin Clients
Page 44
...8 RJ-45 connector location 5 routine care 32 rubber feet, installing 6 S SATA flash memory module, installing 13 secure USB compartment location 3, 4 ports 4 removing cover 14 replacing cover 15 security 26 serial connector location 5 serial number location 11 service repair 36 shipping ... orientations horizontal 32 under monitor stand 32 vertical 32 Web sites downloads 13 external USB drives 23 HP hardware drivers 13 options 1, 26, 27 QuickSpecs 3 thin client hardware and software 1 thin client options 1 USB drive options 23 Websites Altiris 2 weight 24 Windows Logo Key 9 Windows logo ...
...8 RJ-45 connector location 5 routine care 32 rubber feet, installing 6 S SATA flash memory module, installing 13 secure USB compartment location 3, 4 ports 4 removing cover 14 replacing cover 15 security 26 serial connector location 5 serial number location 11 service repair 36 shipping ... orientations horizontal 32 under monitor stand 32 vertical 32 Web sites downloads 13 external USB drives 23 HP hardware drivers 13 options 1, 26, 27 QuickSpecs 3 thin client hardware and software 1 thin client options 1 USB drive options 23 Websites Altiris 2 weight 24 Windows Logo Key 9 Windows logo ...