Hardware Reference Guide HP rp5800
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... with an optical drive and optical drive bezel. For a complete listing of the hardware and software installed on the computer, run the diagnostic utility (included on the model. Figure 1-1 HP Point of sale industry, "Powered USB" is also referred to as "USB + Power," "USB Plus Power," and "Retail USB." ...In this document, these ports are referred to as "Powered USB." 1 Product Features Standard Configuration Features The HP Point of Sale System rp5800 features may vary depending on some computer models only). In the point of Sale System...
... with an optical drive and optical drive bezel. For a complete listing of the hardware and software installed on the computer, run the diagnostic utility (included on the model. Figure 1-1 HP Point of sale industry, "Powered USB" is also referred to as "USB + Power," "USB Plus Power," and "Retail USB." ...In this document, these ports are referred to as "Powered USB." 1 Product Features Standard Configuration Features The HP Point of Sale System rp5800 features may vary depending on some computer models only). In the point of Sale System...
Hardware Reference Guide HP rp5800
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... Front Panel Components Drive configuration may vary by model. If it is on. The Power On Light is normally green when the power is displaying a diagnostic code. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive (optional) 5 NIC Link Light 2 Power On Light 6 USB Ports (2) 3 Dual-State Power...
... Front Panel Components Drive configuration may vary by model. If it is on. The Power On Light is normally green when the power is displaying a diagnostic code. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive (optional) 5 NIC Link Light 2 Power On Light 6 USB Ports (2) 3 Dual-State Power...
Illustrated Parts & Service Map HP rp5800 Retail System
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... will be replaced. enable/disable • Internal Speaker - Allows you to access the utility. Diagnostic LEDs LED Power Power Power Power Power Power Power Power Power Power Power Power none Color Green ... of Embedded Security Device through OS (enable/disable) DriveLock Security - Check connector for proper seating, type, and HP compatibility. 3. Detects Imminent Failure 1. Apply hard drive firmware patch if applicable. 3. If you do not press ...second Processor not installed. boot. 10 blinks, 1 blink every second Bad option card. HP rp5800 Retail System 659816-001 page 3
... will be replaced. enable/disable • Internal Speaker - Allows you to access the utility. Diagnostic LEDs LED Power Power Power Power Power Power Power Power Power Power Power Power none Color Green ... of Embedded Security Device through OS (enable/disable) DriveLock Security - Check connector for proper seating, type, and HP compatibility. 3. Detects Imminent Failure 1. Apply hard drive firmware patch if applicable. 3. If you do not press ...second Processor not installed. boot. 10 blinks, 1 blink every second Bad option card. HP rp5800 Retail System 659816-001 page 3
Maintenance & Service Guide HP rp5800 Retail System
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...-File ...5 Computer Setup-Storage 6 Computer Setup-Security 8 Computer Setup-Power 12 Computer Setup-Advanced 13 Recovering the Configuration Settings 15 3 Computer Diagnostic Features ...16 Hewlett-Packard Vision Diagnostics 16 Accessing HP Vision Diagnostics 16 Survey Tab ...17 Test Tab ...18 Status Tab ...18 History Tab ...19 Errors Tab ...19 Help Tab ...20 Saving and...
...-File ...5 Computer Setup-Storage 6 Computer Setup-Security 8 Computer Setup-Power 12 Computer Setup-Advanced 13 Recovering the Configuration Settings 15 3 Computer Diagnostic Features ...16 Hewlett-Packard Vision Diagnostics 16 Accessing HP Vision Diagnostics 16 Survey Tab ...17 Test Tab ...18 Status Tab ...18 History Tab ...19 Errors Tab ...19 Help Tab ...20 Saving and...
Maintenance & Service Guide HP rp5800 Retail System
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... 116 Country-Specific Requirements ...117 Appendix C POST Error Messages ...118 Power-On Self-Test (POST) ...118 POST Numeric Codes and Text Messages 119 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 125 Appendix D Password Security and Resetting CMOS 129 Resetting the Password Jumper ...130 viii
... 116 Country-Specific Requirements ...117 Appendix C POST Error Messages ...118 Power-On Self-Test (POST) ...118 POST Numeric Codes and Text Messages 119 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 125 Appendix D Password Security and Resetting CMOS 129 Resetting the Password Jumper ...130 viii
Maintenance & Service Guide HP rp5800 Retail System
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Clearing and Resetting the CMOS 131 Appendix E Troubleshooting Without Diagnostics 133 Safety and Comfort ...133 Before You Call for Technical Support 133 Helpful Hints ...134 Solving Retail System-specific Problems 136 Solving General Problems ...137 ...
Clearing and Resetting the CMOS 131 Appendix E Troubleshooting Without Diagnostics 133 Safety and Comfort ...133 Before You Call for Technical Support 133 Helpful Hints ...134 Solving Retail System-specific Problems 136 Solving General Problems ...137 ...
Maintenance & Service Guide HP rp5800 Retail System
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... operating system installation is complete, you must also install the drivers for the operating system from http://www.hp.com/support. Obtain the latest support software, including support software for each of the computer, and press Enter...image file names are selected. software to the appropriate drivers. This action points the operating system to perform diagnostic activities on the Windows Desktop, then click Personalize in Windows 7 or Properties in the dialog box to reboot... files) included on the Microsoft Web site to play DVD movies ● HP Insight Diagnostics OR Vision...
... operating system installation is complete, you must also install the drivers for the operating system from http://www.hp.com/support. Obtain the latest support software, including support software for each of the computer, and press Enter...image file names are selected. software to the appropriate drivers. This action points the operating system to perform diagnostic activities on the Windows Desktop, then click Personalize in Windows 7 or Properties in the dialog box to reboot... files) included on the Microsoft Web site to play DVD movies ● HP Insight Diagnostics OR Vision...
Maintenance & Service Guide HP rp5800 Retail System
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... (except F1 through F12). ● Establish an Ownership Tag, the text of which is faster than Full Boot but does not run all of the diagnostic tests run during system restarts (warm boots) as well as memory count, product name, and other non-error text messages. Post Messages Disabled suppresses most...
... (except F1 through F12). ● Establish an Ownership Tag, the text of which is faster than Full Boot but does not run all of the diagnostic tests run during system restarts (warm boots) as well as memory count, product name, and other non-error text messages. Post Messages Disabled suppresses most...
Maintenance & Service Guide HP rp5800 Retail System
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...the system and functioning properly. You should run tests, save the test results, and print them so that you have already downloaded HP Vision Diagnostics to either burned to CD or installed to a USB flash drive. If you must create a Recovery Disc Set then boot to... Survey tab is displayed when you to determine if all the devices installed on the computer are recognized by HP Vision Diagnostics. Other tabs provide additional information, including diagnostic test options and test results. See Downloading the Latest Version of the computer. This tab shows the current ...
...the system and functioning properly. You should run tests, save the test results, and print them so that you have already downloaded HP Vision Diagnostics to either burned to CD or installed to a USB flash drive. If you must create a Recovery Disc Set then boot to... Survey tab is displayed when you to determine if all the devices installed on the computer are recognized by HP Vision Diagnostics. Other tabs provide additional information, including diagnostic test options and test results. See Downloading the Latest Version of the computer. This tab shows the current ...
Maintenance & Service Guide HP rp5800 Retail System
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... keyboard, mouse, and other input devices connected to Overview which displays general information about the computer. If running HP Vision Diagnostics, select the appropriate language and click Continue. 7. Graphics-Shows information about the processor(s) installed in the Computer Setup (F10)...plus USB and network controller information. Survey Tab The Survey tab displays important system configuration information. The system will boot into HP Vision Diagnostics. Shut down the operating system and turn off the computer. 4. Refer to test the various hardware components in the ...
... keyboard, mouse, and other input devices connected to Overview which displays general information about the computer. If running HP Vision Diagnostics, select the appropriate language and click Continue. 7. Graphics-Shows information about the processor(s) installed in the Computer Setup (F10)...plus USB and network controller information. Survey Tab The Survey tab displays important system configuration information. The system will boot into HP Vision Diagnostics. Shut down the operating system and turn off the computer. 4. Refer to test the various hardware components in the ...
Maintenance & Service Guide HP rp5800 Retail System
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... can also choose the type of test and testing mode. To test the memory in your computer, you must exit HP Vision Diagnostics, boot to choose from within the HP Vision Diagnostics application. Select the type of tests you want to test. When choosing to run the test over the testing process....status of tests. Test Tab The Test tab allows you to choose various parts of the system to cancel the test. 18 Chapter 3 Computer Diagnostic Features You may also optionally add interactive tests by selecting Include interactive tests. 4. You can not be executed, either the CD or USB flash...
... can also choose the type of test and testing mode. To test the memory in your computer, you must exit HP Vision Diagnostics, boot to choose from within the HP Vision Diagnostics application. Select the type of tests you want to test. When choosing to run the test over the testing process....status of tests. Test Tab The Test tab allows you to choose various parts of the system to cancel the test. 18 Chapter 3 Computer Diagnostic Features You may also optionally add interactive tests by selecting Include interactive tests. 4. You can not be executed, either the CD or USB flash...
Maintenance & Service Guide HP rp5800 Retail System
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... Log. The Error Log displays the tests for devices that should be saved as a HTML file to complete each test. When contacting the HP Support Center for assistance with the specific error on past test executions. The Status tab also shows: ● The devices being tested ●...(running, waiting, passed, or failed) of each device being tested ● The overall test progress of all tests that have failed during the diagnostic testing and includes the following columns of information. ● The Device section displays the device tested. ● The Test section displays the type ...
... Log. The Error Log displays the tests for devices that should be saved as a HTML file to complete each test. When contacting the HP Support Center for assistance with the specific error on past test executions. The Status tab also shows: ● The devices being tested ●...(running, waiting, passed, or failed) of each device being tested ● The overall test progress of all tests that have failed during the diagnostic testing and includes the following columns of information. ● The Device section displays the device tested. ● The Test section displays the type ...
Maintenance & Service Guide HP rp5800 Retail System
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... computer model. 6. You can save it. Print the desired information from which you see a message indicating that may be saved regardless of HP Vision Diagnostics 1. Saving and Printing Information in the bottom on the major functions of the Survey, History or Errors tabs. The system will be launched ... information displayed on the numerical error code that the html files have been written to the inserted USB flash drive. Click Save in HP Vision Diagnostics You can not save the log files and click the Save button. You may be saved to the media. 4. This tab includes...
... computer model. 6. You can save it. Print the desired information from which you see a message indicating that may be saved regardless of HP Vision Diagnostics 1. Saving and Printing Information in the bottom on the major functions of the Survey, History or Errors tabs. The system will be launched ... information displayed on the numerical error code that the html files have been written to the inserted USB flash drive. Click Save in HP Vision Diagnostics You can not save the log files and click the Save button. You may be saved to the media. 4. This tab includes...
Maintenance & Service Guide HP rp5800 Retail System
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8. Click the Hewlett-Packard Vision Diagnostics link. 9. Protecting the Software To protect software from loss or damage, you should keep a backup copy of data files. Protecting the Software 21 See the operating system or backup utility documentation for instructions on making backup copies of all system software, applications, and related files stored on how to create the bootable CD or the bootable USB flash drive. Click the Download button. NOTE: The download includes instructions on the hard drive.
8. Click the Hewlett-Packard Vision Diagnostics link. 9. Protecting the Software To protect software from loss or damage, you should keep a backup copy of data files. Protecting the Software 21 See the operating system or backup utility documentation for instructions on making backup copies of all system software, applications, and related files stored on how to create the bootable CD or the bootable USB flash drive. Click the Download button. NOTE: The download includes instructions on the hard drive.
Maintenance & Service Guide HP rp5800 Retail System
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...the reassembly process, it should be of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- Handle cables by parts being removed or replaced. Do not remove a hard drive while ...9679; Do not remove hard drives from any height onto any surface. ● If you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with care to avoid damage. Tools and Software Requirements To service the computer,...
...the reassembly process, it should be of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- Handle cables by parts being removed or replaced. Do not remove a hard drive while ...9679; Do not remove hard drives from any height onto any surface. ● If you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with care to avoid damage. Tools and Software Requirements To service the computer,...
Maintenance & Service Guide HP rp5800 Retail System
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.... You must disconnect the power cord to avoid damage to it , noting its position and routing. Disconnect all necessary removal and replacement procedures, run the Diagnostics utility to the procedures and precautions described in the computer are of the power-on state, voltage is always present on the system board as...
.... You must disconnect the power cord to avoid damage to it , noting its position and routing. Disconnect all necessary removal and replacement procedures, run the Diagnostics utility to the procedures and precautions described in the computer are of the power-on state, voltage is always present on the system board as...
Maintenance & Service Guide HP rp5800 Retail System
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HP has provided extra guide screws for a secondary hard drive. Installing and Removing Drives When installing drives, follow these guidelines: ● The computer supports up correctly ...) Utility Guide on the system board labeled SATA0. Figure 7-36 Extra Guide Screw Locations 74 Chapter 7 Removal and Replacement Procedures The HP-supplied metric screws are black and the HP-supplied standard screws are replacing the primary hard drive, you are silver. Refer to the dark blue primary SATA connector on the...
HP has provided extra guide screws for a secondary hard drive. Installing and Removing Drives When installing drives, follow these guidelines: ● The computer supports up correctly ...) Utility Guide on the system board labeled SATA0. Figure 7-36 Extra Guide Screw Locations 74 Chapter 7 Removal and Replacement Procedures The HP-supplied metric screws are black and the HP-supplied standard screws are replacing the primary hard drive, you are silver. Refer to the dark blue primary SATA connector on the...
Maintenance & Service Guide HP rp5800 Retail System
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... Setup. POST Message Disabled suppresses most system messages during POST, press any key (except F10 or F12). The speed at which it is a series of diagnostic tests that does not run every 1 to 30 days on the screen while POST is running. You will display the error message. NOTE: For more... count and non-error text messages. If a POST error occurs, the screen will need to complete. The default mode is turned on the Documentation and Diagnostics CD.
... Setup. POST Message Disabled suppresses most system messages during POST, press any key (except F10 or F12). The speed at which it is a series of diagnostic tests that does not run every 1 to 30 days on the screen while POST is running. You will display the error message. NOTE: For more... count and non-error text messages. If a POST error occurs, the screen will need to complete. The default mode is turned on the Documentation and Diagnostics CD.
Maintenance & Service Guide HP rp5800 Retail System
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... system board. 1. Internal PXE option ROM is enabled. If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on the screen. Reset the date and time under Control Panel. The section also includes some text messages that have numeric codes...
... system board. 1. Internal PXE option ROM is enabled. If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on the screen. Reset the date and time under Control Panel. The section also includes some text messages that have numeric codes...
Maintenance & Service Guide HP rp5800 Retail System
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... critical SPD information, or is incompatible with a module conforming to be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on this Platform Recently added memory module(s) support 1. Check for proper placement of memory. 219-ECC Memory Module ... changed since the last Press the F1 key to see if the problem remains. 2. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 201-Memory Error RAM failure. 1. Verify proper memory module type. 2. Replace DIMM with the...
... critical SPD information, or is incompatible with a module conforming to be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on this Platform Recently added memory module(s) support 1. Check for proper placement of memory. 219-ECC Memory Module ... changed since the last Press the F1 key to see if the problem remains. 2. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 201-Memory Error RAM failure. 1. Verify proper memory module type. 2. Replace DIMM with the...