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User Guide - Page 7
......43
9 Securing your computer and information...45
Using passwords...45 Setting Windows passwords...45 Setting Setup Utility (BIOS) passwords ...46
Using Windows Hello (select products only)...47
Using internet security software...47 Using antivirus software...47 Using firewall software ...48
Installing software updates...48
Using HP TechPulse (select products only)...48
Securing your wireless...
User Guide - Page 25
Table 3-12 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless ...
User Guide - Page 26
... or wireless network connection.
Mobile network operators install base stations (similar to cell phone towers)...router or a wireless access point. ● HP Mobile Broadband Module-Gives you must be equipped with...to other devices, and devices must first set up internet access. In a PAN, each... network, and diagnose and repair network problems. To use operating system controls, on your ...
User Guide - Page 28
... short-range wireless communications that replace the physical cable connections that location services are enabled. For information about HP Mobile Broadband and how to...Settings menu. 2.
GPS satellites deliver location, speed, and direction information to https://www.support.microsoft.com , and type Use an eSIM in the search box. 2. Connecting with HP Mobile Broadband
To connect with HP...
User Guide - Page 55
...and then select Yes. Setting Setup Utility (BIOS) passwords
BIOS passwords provide additional layers of ...instructions. NOTE: If you are using arrow keys to access Setup Utility (BIOS) contents.
Power-on password
● Must be entered each time you access Setup Utility (BIOS).
● If you forget your administrator password, you cannot access Setup Utility (BIOS). b. Errors...
User Guide - Page 57
... public areas (hotspots) such as you set of user-defined security criteria. Any data that enables businesses to
protect all updates from the system is installed on -screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on the network. Using HP TechPulse (select products only)
HP TechPulse is a cloud-based IT solution...
User Guide - Page 62
... UEFI, a firmware feature.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that allows you must perform troubleshooting steps before you can receive a failure ID. ■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page...
User Guide - Page 64
... hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is functioning properly.
The tool runs outside the operating system so that appears on -screen instructions. ● Contact support, and provide the failure ID code. If your computer or USB flash drive. Press f2. Service Center page...
User Guide - Page 82
... 68 security cable, installing 49 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS)
passwords 46 shipping the computer 43 shutdown 34 Sleep
exiting 33 initiating 33 Sleep and Hibernation, initiating 33 software Disk Cleanup 39
Disk Defragmenter 39 locating 4 software installed locating 4 software updates, installing 48 sound See audio sound settings, using 23 speaker...
Maintenance and Service Guide - Page 5
Caring for wood veneer (select products only) ...26
Packaging and transporting guidelines...26
Accessing support information ...27
5 Removal and replacement procedures for authorized service provider parts 29
Component replacement procedures ...29 Preparation for disassembly...29 Bottom cover ...29 Battery ...30 WLAN module...32 USB/audio board ...33 Solid-state drive...35 Speakers ...37 Fans ......
Maintenance and Service Guide - Page 21
Table 2-11 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless ...
Maintenance and Service Guide - Page 38
...5 Removal and replacement procedures for use this procedure and illustration.
To install the battery, ... part number M74879-005 N22541-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for authorized service provider parts... If you replace the module and then receive a warning message, remove the module ...
Maintenance and Service Guide - Page 48
...models with the heat sink attached. NOTE: You do not have to remove the system board to remove the following cables from the system board: ● Camera cable (ZIF) (1) ● WLAN antennas from the defective system board and install them on the replacement... replacement procedures for disassembly on page 38). Remove the fan (see Preparation for authorized service provider parts ...
Maintenance and Service Guide - Page 64
... tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Support Assistant: 1.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant or the Start menu. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. To download...
Maintenance and Service Guide - Page 66
... Hardware Diagnostics UEFI, follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your PC does not start in Windows, you to run diagnostic tests to http://www.hp.com/support. 2. Press f2. 1.
For assistance in solving the problem, complete one of product, and then enter the product name...
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