Microsoft Windows Event ID and SNMP Traps Reference Guide for use with SmartStart version 8.25
Page 35
... board that the agent has detected a battery failure associated with the array accelerator cache ...Title: Drive Array Accelerator Battery Failed. SNMP Trap: cpqDa5AccelBadDataTrap - 3026 in slot %4 is reporting a battery failure. User Action: Replace the Accelerator Cache Board.... This trap indicates that has lost . If data was being stored in CPQIDA.MIB Symptom: Accelerator Board Battery... cached data. User Action: Verify that data has been lost battery power. Log Message: The array accelerator board attached to the ...
... board that the agent has detected a battery failure associated with the array accelerator cache ...Title: Drive Array Accelerator Battery Failed. SNMP Trap: cpqDa5AccelBadDataTrap - 3026 in slot %4 is reporting a battery failure. User Action: Replace the Accelerator Cache Board.... This trap indicates that has lost . If data was being stored in CPQIDA.MIB Symptom: Accelerator Board Battery... cached data. User Action: Verify that data has been lost battery power. Log Message: The array accelerator board attached to the ...
Microsoft Windows Event ID and SNMP Traps Reference Guide for use with SmartStart version 8.25
Page 44
...44 SNMP Trap: cpqFca2AccelBadDataTrap - 16018 in CPQFCA.MIB Symptom: External Array Accelerator Board Bad Data. This trap indicates that the agent has detected a battery failure associated with the Array Accelerator Cache Board. NT Event ID: 1150 (Hex)0xc435047e (cpqstmsg.dll) Log Severity: Error (3) Event Title: External Array ... • cpqFcaCntlrModel • cpqFcaAccelSerialNumber • cpqFcaAccelTotalMemory • cpqFcaAccelErrCode Supporting SNMP Trap Description: "Status is reporting that it contains bad cached data. User Action: Replace the Accelerator Cache Board.
...44 SNMP Trap: cpqFca2AccelBadDataTrap - 16018 in CPQFCA.MIB Symptom: External Array Accelerator Board Bad Data. This trap indicates that the agent has detected a battery failure associated with the Array Accelerator Cache Board. NT Event ID: 1150 (Hex)0xc435047e (cpqstmsg.dll) Log Severity: Error (3) Event Title: External Array ... • cpqFcaCntlrModel • cpqFcaAccelSerialNumber • cpqFcaAccelTotalMemory • cpqFcaAccelErrCode Supporting SNMP Trap Description: "Status is reporting that it contains bad cached data. User Action: Replace the Accelerator Cache Board.
Microsoft Windows Event ID and SNMP Traps Reference Guide for use with SmartStart version 8.25
Page 45
... fan status is failed." • cpqHoTrapFlags • cpqSsChassisName • cpqSsChassisTime • cpqFcaAccelBoxIoSlot • cpqFcaCntlrModel • cpqFcaAccelSerialNumber • cpqFcaAccelTotalMemory Supporting SNMP Trap Description: "Battery status is degraded or failed, replace any failed fans. NT Event ID: 1151 (Hex)0xc435047f (cpqstmsg.dll) Log Severity: Error (3) Event Title: External Array Controller Status Change. Log Message...
... fan status is failed." • cpqHoTrapFlags • cpqSsChassisName • cpqSsChassisTime • cpqFcaAccelBoxIoSlot • cpqFcaCntlrModel • cpqFcaAccelSerialNumber • cpqFcaAccelTotalMemory Supporting SNMP Trap Description: "Battery status is degraded or failed, replace any failed fans. NT Event ID: 1151 (Hex)0xc435047f (cpqstmsg.dll) Log Severity: Error (3) Event Title: External Array Controller Status Change. Log Message...
Microsoft Windows Event ID and SNMP Traps Reference Guide for use with SmartStart version 8.25
Page 67
.... Log Message: The array accelerator board attached to the array controller in the accelerator cache memory when the server lost power, that no data has been lost battery power. User Action: Replace the Accelerator Cache Board. This trap indicates that the agent has detected an array accelerator cache board that it contains bad...
.... Log Message: The array accelerator board attached to the array controller in the accelerator cache memory when the server lost power, that no data has been lost battery power. User Action: Replace the Accelerator Cache Board. This trap indicates that the agent has detected an array accelerator cache board that it contains bad...
Microsoft Windows Event ID and SNMP Traps Reference Guide for use with SmartStart version 8.25
Page 93
...; cpqSm2CntlrBadLoginAttemptsThresh Supporting SNMP Trap Description: "More than '%4' login attempts detected. The Remote Insight battery has failed and needs to degraded. NT Event ID: 1110 (Hex)0xc4350456 (cpqsvmsg.dll) Log Severity: Error (3) Server agents 93 Check power connections and replace the power supply as needed. NT Event ID: 1109 (Hex)0xc4350455 (cpqsvmsg.dll) Log...
...; cpqSm2CntlrBadLoginAttemptsThresh Supporting SNMP Trap Description: "More than '%4' login attempts detected. The Remote Insight battery has failed and needs to degraded. NT Event ID: 1110 (Hex)0xc4350456 (cpqsvmsg.dll) Log Severity: Error (3) Server agents 93 Check power connections and replace the power supply as needed. NT Event ID: 1109 (Hex)0xc4350455 (cpqsvmsg.dll) Log...
Important Safety Information - For Server, Storage, Power, Networking, and Rack Products
Page 6
...equipment. " For rack installations, do not attempt to replace batteries unless all protected loads before servicing the product or replacing a non-hot plug component. " In North America, the REPO circuit must comply with remote external batteries, do not exceed the maximum number of PDUs must...the product is disconnected from AC power before servicing or replacing the product. ! In other regions or countries, in your system. " On products with the NEC (NFPA 70, Article 725) for limit. " Use only the HP spare battery designated for this document for a Class 2 circuit....
...equipment. " For rack installations, do not attempt to replace batteries unless all protected loads before servicing the product or replacing a non-hot plug component. " In North America, the REPO circuit must comply with remote external batteries, do not exceed the maximum number of PDUs must...the product is disconnected from AC power before servicing or replacing the product. ! In other regions or countries, in your system. " On products with the NEC (NFPA 70, Article 725) for limit. " Use only the HP spare battery designated for this document for a Class 2 circuit....
Important Safety Information - For Server, Storage, Power, Networking, and Rack Products
Page 7
...reduce the risk of the rated input current for this product. Do not attempt to power the product with the HP spare battery designated for the device. ! Batteries Some HP products may be sure that is extended for the type of electric shock due to high leakage currents, a ...rack if it is risk of batteries with the general household waste. The slide rails could pinch your authorized HP Partners, or their height and weight. ! Obtain adequate assistance to lift and stabilize the product during installation or removal. ! Replace the battery only with voltage converter kits sold...
...reduce the risk of the rated input current for this product. Do not attempt to power the product with the HP spare battery designated for the device. ! Batteries Some HP products may be sure that is extended for the type of electric shock due to high leakage currents, a ...rack if it is risk of batteries with the general household waste. The slide rails could pinch your authorized HP Partners, or their height and weight. ! Obtain adequate assistance to lift and stabilize the product during installation or removal. ! Replace the battery only with voltage converter kits sold...
HP ProLiant Servers Troubleshooting Guide
Page 37
... in the system are charged to be turned off through the configuration mode on the HP website (http://www.hp.com/support). Refer to determine the cause of time given before a low battery warning. One or more LEDs on the Power Management CD. 4. If running a ...specific LED to the UPS documentation for operation. See the UPS documentation. 8. Replace the batteries if necessary. 2. UPS problems UPS is initiated, disable sleep mode for the location of supported power supplies, see the server documentation on the front panel. 9. If this occurs repeatedly, contact an authorized ...
... in the system are charged to be turned off through the configuration mode on the HP website (http://www.hp.com/support). Refer to determine the cause of time given before a low battery warning. One or more LEDs on the Power Management CD. 4. If running a ...specific LED to the UPS documentation for operation. See the UPS documentation. 8. Replace the batteries if necessary. 2. UPS problems UPS is initiated, disable sleep mode for the location of supported power supplies, see the server documentation on the front panel. 9. If this occurs repeatedly, contact an authorized ...
HP ProLiant Servers Troubleshooting Guide
Page 91
... use of the memory associated with that the controller has been unable to flush (write) to drives Description: At least one of the battery being discharged. Error messages 91 This problem usually occurs when a problem with the drive or drives. Therefore, the cache has been shut ...then write the dirty data to the drives. Description: The number of cache lines containing dirty data that cannot be flushed (written) to replace the array accelerator. This problem usually occurs when a problem with the drive or drives. Reseat the cache to operate properly. Accelerator Status:...
... use of the memory associated with that the controller has been unable to flush (write) to drives Description: At least one of the battery being discharged. Error messages 91 This problem usually occurs when a problem with the drive or drives. Therefore, the cache has been shut ...then write the dirty data to the drives. Description: The number of cache lines containing dirty data that cannot be flushed (written) to replace the array accelerator. This problem usually occurs when a problem with the drive or drives. Reseat the cache to operate properly. Accelerator Status:...
HP ProLiant Servers Troubleshooting Guide
Page 93
...accelerator board, but the ADG Enabler Dongle is broken or missing. Action: Run the server setup utility. Action: The array accelerator is below the required voltage levels. Replace if needed. Adapter/NVRAM ID Mismatch Description: EISA NVRAM has an ID for caching when... the capacity expansion or RAID operation completes. Array Accelerator Battery Pack X not Fully Charged Description: Battery is fully operational. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on the array accelerator is automatically re-enabled...
...accelerator board, but the ADG Enabler Dongle is broken or missing. Action: Run the server setup utility. Action: The array accelerator is below the required voltage levels. Replace if needed. Adapter/NVRAM ID Mismatch Description: EISA NVRAM has an ID for caching when... the capacity expansion or RAID operation completes. Array Accelerator Battery Pack X not Fully Charged Description: Battery is fully operational. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on the array accelerator is automatically re-enabled...
HP ProLiant Servers Troubleshooting Guide
Page 98
... • Another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state. Less Than 75% of the battery packs being at Sufficient Voltage Battery Pack X Below Reference Voltage Description: Battery pack on hours. This can occur if new, previously configured ... completes. Action: Run the server setup utility to communicate over the link connecting the redundant controllers. Action: Be sure both controllers are using ACU ("Array Configuration Utility" on hours. Action: Replace the array accelerator board if the batteries do not recharge within 36 ...
... • Another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state. Less Than 75% of the battery packs being at Sufficient Voltage Battery Pack X Below Reference Voltage Description: Battery pack on hours. This can occur if new, previously configured ... completes. Action: Run the server setup utility to communicate over the link connecting the redundant controllers. Action: Be sure both controllers are using ACU ("Array Configuration Utility" on hours. Action: Replace the array accelerator board if the batteries do not recharge within 36 ...
HP ProLiant Servers Troubleshooting Guide
Page 110
... EISA NVRAM. ADU version 8.0 through ADU version 8.25 • ACU diagnostics 8.28 and later Array Accelerator: The batteries were hot-removed. Action: Replace the batteries. Array Accelerator: This controller has been set up to enable the cache. Action: Check the diagnosis screen for this...enable the cache. If the following versions are low. Action: Replace the batteries if the batteries do not recharge within 36 powered-on the server, see the messages in this message is disabled because the batteries are installed on hours. Until the reboot occurs, array accelerator ...
... EISA NVRAM. ADU version 8.0 through ADU version 8.25 • ACU diagnostics 8.28 and later Array Accelerator: The batteries were hot-removed. Action: Replace the batteries. Array Accelerator: This controller has been set up to enable the cache. Action: Check the diagnosis screen for this...enable the cache. If the following versions are low. Action: Replace the batteries if the batteries do not recharge within 36 powered-on the server, see the messages in this message is disabled because the batteries are installed on hours. Until the reboot occurs, array accelerator ...
HP ProLiant Servers Troubleshooting Guide
Page 126
.... Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 162-System Options Not Set Audible Beeps: 2 long Possible Cause: Configuration is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Run the server setup utility to replace the onboard battery. 163-Time & Date...
.... Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 162-System Options Not Set Audible Beeps: 2 long Possible Cause: Configuration is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Run the server setup utility to replace the onboard battery. 163-Time & Date...
HP ProLiant Servers Troubleshooting Guide
Page 133
... power source) and this message. Error messages 133 Action: 1. Action: Run the server setup utility and correct the configuration. 1600 Series 1609 - Refer to COM X. If you have a failed system battery. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 612-Secondary Floppy Port Address Assignment Conflict Audible...
... power source) and this message. Error messages 133 Action: 1. Action: Run the server setup utility and correct the configuration. 1600 Series 1609 - Refer to COM X. If you have a failed system battery. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 612-Secondary Floppy Port Address Assignment Conflict Audible...
HP ProLiant Servers Troubleshooting Guide
Page 141
... by : "Auto-configuration failed: Too many logical drives." Performance of the controller improves after completion. Audible Beeps: None Possible Cause: Battery packs are being initialized. If the condition persists, then install a replacement battery pack. Performance Optimization Scan In Progress... ...RAID 4/5/ADG performance may be added to change the default cache read/write allocation...
... by : "Auto-configuration failed: Too many logical drives." Performance of the controller improves after completion. Audible Beeps: None Possible Cause: Battery packs are being initialized. If the condition persists, then install a replacement battery pack. Performance Optimization Scan In Progress... ...RAID 4/5/ADG performance may be added to change the default cache read/write allocation...
HP ProLiant Servers Troubleshooting Guide
Page 147
...displayed onscreen to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - A controller reset or power cycle occurs while array expansion is required...or was performed. Error messages 147 Capacity expansion failed due to re-enable logical drives. Expansion will resume when Array Accelerator battery reaches full charge. Drive(s) Disabled Due to Failure During Capacity Expansion ...Select F1 to accept the data loss and re-...
...displayed onscreen to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - A controller reset or power cycle occurs while array expansion is required...or was performed. Error messages 147 Capacity expansion failed due to re-enable logical drives. Expansion will resume when Array Accelerator battery reaches full charge. Drive(s) Disabled Due to Failure During Capacity Expansion ...Select F1 to accept the data loss and re-...
HP ProLiant Servers Troubleshooting Guide
Page 154
...stored on page 67) to save the data. 2. Action: 1. Perform orderly system shutdowns to drive array. Action: Replace the array accelerator board if the batteries do not recharge within enough time to clear the data in the array accelerator memory. Data Lost. (Error message 1794... the array accelerator does not correspond to this drive array. Array Accelerator Battery Charge Low... ...Array Accelerator is temporarily disabled. Posted writes are disabled. • When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports...
...stored on page 67) to save the data. 2. Action: 1. Perform orderly system shutdowns to drive array. Action: Replace the array accelerator board if the batteries do not recharge within enough time to clear the data in the array accelerator memory. Data Lost. (Error message 1794... the array accelerator does not correspond to this drive array. Array Accelerator Battery Charge Low... ...Array Accelerator is temporarily disabled. Posted writes are disabled. • When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports...
HP ProLiant Servers Troubleshooting Guide
Page 157
...Event Type: Correctable error threshold exceeded Action: Continue normal operation, and then replace the memory module during the next scheduled maintenance to the operating system documentation....Type: Expansion bus error Action: Replace the PCI board. Error messages 157 Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type: Uncorrectable error Action: Replace the processor. Blue Screen Trap: ... Passed (Slot X, Socket Y) Event Type: Correctable error threshold exceeded Action: Replace the processor. EISA Expansion Bus Master Timeout (Slot X)... ...EISA Expansion Bus ...
...Event Type: Correctable error threshold exceeded Action: Continue normal operation, and then replace the memory module during the next scheduled maintenance to the operating system documentation....Type: Expansion bus error Action: Replace the PCI board. Error messages 157 Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type: Uncorrectable error Action: Replace the processor. Blue Screen Trap: ... Passed (Slot X, Socket Y) Event Type: Correctable error threshold exceeded Action: Replace the processor. EISA Expansion Bus Master Timeout (Slot X)... ...EISA Expansion Bus ...
HP ProLiant Servers Troubleshooting Guide
Page 183
... battery pack, array accelerator 141 beep codes 114 BIOS Serial Console 66 blank screen 52 blue screen event 157 boot options 66 booting problems 40 booting the server 40 C cables 17, 100, 105, 106 cables, troubleshooting 17 cables, VGA 52 cabling 87 cabling problem 148, 149 cabling, storage enclosure 148 cache, replacing 91... 105, 106, 126, 154 configuration of system 64, 88 configuration tools 64 connection errors 55, 56 connection problems 17, 54 contacting authorized reseller 171 contacting HP 171, 172 Index 183
... battery pack, array accelerator 141 beep codes 114 BIOS Serial Console 66 blank screen 52 blue screen event 157 boot options 66 booting problems 40 booting the server 40 C cables 17, 100, 105, 106 cables, troubleshooting 17 cables, VGA 52 cabling 87 cabling problem 148, 149 cabling, storage enclosure 148 cache, replacing 91... 105, 106, 126, 154 configuration of system 64, 88 configuration tools 64 connection errors 55, 56 connection problems 17, 54 contacting authorized reseller 171 contacting HP 171, 172 Index 183
HP ProLiant Servers Troubleshooting Guide
Page 187
... remote ROM flash 62, 63 remote ROM flash problems 62 remote support and analysis tools 76 replacement drives detected 150 required information 172 resources 85 resources, troubleshooting 85 restoring 60 revision history 9 ...RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start diagnosis flowchart 24 static electricity 15 storage enclosure 104, 105, 143, 148, 149..., 86 symptom information 16 syntax 62 syntax error 62 system battery 133 system board failure 124, 125 system configuration settings 64, 126 System Erase Utility...
... remote ROM flash 62, 63 remote ROM flash problems 62 remote support and analysis tools 76 replacement drives detected 150 required information 172 resources 85 resources, troubleshooting 85 restoring 60 revision history 9 ...RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start diagnosis flowchart 24 static electricity 15 storage enclosure 104, 105, 143, 148, 149..., 86 symptom information 16 syntax 62 syntax error 62 system battery 133 system board failure 124, 125 system configuration settings 64, 126 System Erase Utility...