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Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 5
... ...1 Identifying the Chassis ...1 Serviceability Features ...1 Feature Overview ...2 Microtower Components ...3 Small Form Factor Components ...4
2 Activating and Customizing the Software ...5 Activating and customizing the software in Windows 7 5 Activating the Windows operating system 5 Downloading Windows 7 updates 6 Installing or upgrading device drivers 6 Customizing the monitor display...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 11
... Chassis 1 A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Serviceability Features
The computers include features that make them easy to upgrade and service. 1 Product Features
Identifying the Chassis
HP Pro 33xx Series MT
HP Pro 33xx Series SFF
NOTE: The drive configuration shown above may be different than your...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 24
...viewing, but not changing,
the F10 Setup Options without entering setup password). Password Options
Allows you to set , it is Enabled) for specific Computer Setup options may vary depending on F9 & F12 (requires setup password to boot the computer if the sensor detects that the cover has been removed. Setup Password requires that the setup password be entered to use these boot functions...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 167
...graphics controller was upgraded, the correct graphics Install the video drivers included in close proximity, be too close to be incorrectly adjusted. Change requested resolution.
Replace the graphics card.
Be sure the monitor cable is in the upgrade...sure the monitors are not interfering with the monitor for instructions.
drivers may be degaussed.
Refer to access the OSD menu....
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 172
...problems, see the documentation that came with the printer and to the common causes and solutions listed in the Open box, and then click OK. The correct printer drivers for the application.
162 Appendix A Troubleshooting Without Diagnostics Solution Install the correct printer driver... be set to use a different audio device as the default output device than what is not installed. Set the ...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 177
...
Graphics card (some models) is not seated properly or is bad, or system board is bad. Reseat DIMMs. Power on the front of the computer. For systems with HP memory.
4. CAUTION: To avoid damage to isolate the faulty module. Replace the system board.
For systems with the system to determine if you are codes for specific problems...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 179
...Problems 169
Cause
Solution
No active network is disabled.
1. Check for the device status within Windows, such as Device Manager for driver... Control Panel, and then select Device Manager.
Run Computer Setup and enable network controller.
2. Enable the network controller in...system using Device Manager. Network driver is not set up properly. System cannot autosense the network. ...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 187
... the device and one end is not set up properly. Solving Front Panel Component Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Replace the device.
2.
Plug in . The correct device driver is not properly connected.
1. The device is...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 195
... or damage, back up all user information so you can order a recovery disk set restore points manually. To protect the software from support. To obtain the support telephone number for instructions on systems that you installed on -screen
instructions. System Restore
If you have a problem that might not be due to software that are shipped without a Windows operating...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 207
... the date and time under Control Panel (Computer Setup can also be used). Check for RTC battery replacement.
163-Time & Date Not Set
CMOS jumper may need to see if the problem
remains.
2. Remove and replace the identified faulty memory module(s).
4. Check connector for memory support information.
301-Keyboard Error
Keyboard failure.
1.
If third-party memory has...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 219
..., and allow the internal system components to the system. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). Put the jumper back on and setup passwords. This clears the
current passwords and disables the password features. 11. CAUTION: When the computer is plugged in damage to cool before...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 220
..., then turn on Computer Setup, see the Illustrated Parts & Service Map (IPSM). CAUTION: When the computer is blue so that configuration changes have occurred. See the Safety & Regulatory Information guide for more information. 3. Remove the jumper from http://www.hp.com/support. 5. This clears the current passwords and disables the password features. For instructions on power. Failure to...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 223
... board 67, 115 country power cord set
requirements 194 Customer Support 141, 181
D disassembly preparation 48
SFF 101 drive connectors 71 drives
connecting cables 70 installing 70 locations 69 removal and replacement 68 SFF cable connections 117 SFF installation 117 SFF locations 116
E electrostatic discharge (ESD) 41
preventing damage 42 error
codes 195, 204 messages 196 expansion...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 224
...
N network problems 168 numeric error codes 196
O operating guidelines 44 optical drive
removing 73
SFF removal 117 spare part numbers 27, 28,
36, 37 optical drive problems 173 overheating, prevention 44
P password
clearing 208 power-on 208 setup 208 PCI card 63, 64 PCI Express card 64 POST error messages 195 power cord set requirements country specific 194 power problems 148...
Maintenance & Service Guide Pro 3330/3380 Microtower Pro 3335/3385 Microtower Pro 3340/3348 Microtower Pro 3330 Small Form Facto - Page 225
... for disassembly 101
processor removal and replacement 133
SATA cable, spare part number 34
system board removal and replacement 138
system board, spare part number 32
small form factor components 4 software
problems 179 servicing computer 46 spare part number tamper-resistent wrench 46 Torx T-15 screwdriver 46 speaker MT spare part number 89 SFF spare part number 127 specifications computer 211...
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