Limited Warranty and Support Guide (Refurbished Desktops)
Page 14
... support tips, project ideas, and much more . Click the Windows Start Button, All Programs, and then User Guides. Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The User Guides are preinstalled on your... for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are on your computer. Click the Windows Start Button®, ...
... support tips, project ideas, and much more . Click the Windows Start Button, All Programs, and then User Guides. Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The User Guides are preinstalled on your... for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are on your computer. Click the Windows Start Button®, ...
Start Here Guide
Page 20
... not have an integrated WLAN device, or the driver for the device is installed on your wireless network, verify that the integrated WLAN device is not properly installed. 4 Click the Windows Start Button on the taskbar. 5 Type Network and Sharing Center into the Search box, and then click Network ...the Search Help box. The WLAN device may include the term wireless, wireless LAN, or 802.11. Go to: http://www.hp.com/go to open the Network and Sharing Center window. 6 Click Add a device to protect your Web browser. Use a firewall. Checking the wireless LAN device installation To set up...
... not have an integrated WLAN device, or the driver for the device is installed on your wireless network, verify that the integrated WLAN device is not properly installed. 4 Click the Windows Start Button on the taskbar. 5 Type Network and Sharing Center into the Search box, and then click Network ...the Search Help box. The WLAN device may include the term wireless, wireless LAN, or 802.11. Go to: http://www.hp.com/go to open the Network and Sharing Center window. 6 Click Add a device to protect your Web browser. Use a firewall. Checking the wireless LAN device installation To set up...
Start Here Guide
Page 65
... for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click..., your computer has no onscreen guides. Getting Help 59 NOTE: If there are available in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item to view it or use it is not currently installed...
... for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click..., your computer has no onscreen guides. Getting Help 59 NOTE: If there are available in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item to view it or use it is not currently installed...
Start Here Guide
Page 66
... as they arrive or read them later. Most support updates that HP Connections or Compaq Connections messages deliver are also available to you can...Center (select models only). Here you through the support Web site under the information for your keyboard. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools folder: 1 Click the Windows...Here Using the Onscreen Help and Support Center Information about commonly asked questions. Using the PC Help & Tools Folder The PC Help & Tools folder contains special ...
... as they arrive or read them later. Most support updates that HP Connections or Compaq Connections messages deliver are also available to you can...Center (select models only). Here you through the support Web site under the information for your keyboard. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools folder: 1 Click the Windows...Here Using the Onscreen Help and Support Center Information about commonly asked questions. Using the PC Help & Tools Folder The PC Help & Tools folder contains special ...
Getting Started Guide
Page 11
...: If there are available in your Web browser. 2 Select your computer). Finding Guides on your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to display the file in Adobe Acrobat Reader... (which you want to http://www.hp.com/support in the User's Guides folder (select models only). 1 Click the Windows Start Button® on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item...
...: If there are available in your Web browser. 2 Select your computer). Finding Guides on your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to display the file in Adobe Acrobat Reader... (which you want to http://www.hp.com/support in the User's Guides folder (select models only). 1 Click the Windows Start Button® on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item...
Getting Started Guide
Page 12
...Getting Started To open the Help and Support Center: Press the Help button (select models only) on your keyboard. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools Folder: 1 Click the Windows Start Button on the taskbar, and then .... Messages may also display within the HP Total Care Advisor. Or Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click PC Help & Tools. 4 Click an item to the Internet, and display an alert or a notice on your desktop. Here you 're connected to view...
...Getting Started To open the Help and Support Center: Press the Help button (select models only) on your keyboard. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools Folder: 1 Click the Windows Start Button on the taskbar, and then .... Messages may also display within the HP Total Care Advisor. Or Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click PC Help & Tools. 4 Click an item to the Internet, and display an alert or a notice on your desktop. Here you 're connected to view...
Getting Started Guide
Page 18
... Under some circumstances, a firewall can obtain updates, as you want to information about you, the computer, and your computer, click the Windows Start Button on the computer, includes a firewall program. Download all available updates and install them onto your privacy, use the computer for ... your computer. Also, Norton Internet Security, which is preinstalled on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. To get the latest updates for e-mail, network, or Internet access, unauthorized persons may have become available after...
... Under some circumstances, a firewall can obtain updates, as you want to information about you, the computer, and your computer, click the Windows Start Button on the computer, includes a firewall program. Download all available updates and install them onto your privacy, use the computer for ... your computer. Also, Norton Internet Security, which is preinstalled on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. To get the latest updates for e-mail, network, or Internet access, unauthorized persons may have become available after...
Getting Started Guide
Page 25
... account picture, and to password-protected files, folders, and settings. Allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Advantages to multiple user accounts: Ability to create individual user settings Ability to limit access to software for others... can easily figure out, such as some software. Windows Vista provides three types of your password: Choose a password ...
... account picture, and to password-protected files, folders, and settings. Allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Advantages to multiple user accounts: Ability to create individual user settings Ability to limit access to software for others... can easily figure out, such as some software. Windows Vista provides three types of your password: Choose a password ...
Getting Started Guide
Page 58
... such as .mp3, .asf, or .wma; You may have a software update CD included with your desktop. Access PC Health and Security and PC Help tools. Get HP software and driver updates. With this , follow the installation instructions that becomes a Microsoft Windows Media source file with the CD. 48 Getting Started Send a movie in an e-mail or upload...
... such as .mp3, .asf, or .wma; You may have a software update CD included with your desktop. Access PC Health and Security and PC Help tools. Get HP software and driver updates. With this , follow the installation instructions that becomes a Microsoft Windows Media source file with the CD. 48 Getting Started Send a movie in an e-mail or upload...
Getting Started Guide
Page 80
...drive letter is easier for more than one USB connector. You can permanently assign a drive letter to the HP Media Drive documentation for a software program to your computer. To locate the drive: 1 Click the Windows Start Button on the taskbar. 2 Click Computer. 3 Select Manage. Plug the square end of the USB.... NOTE: USB 2.0 uses only one external hard disk drive. USB 1.x systems use both USB connectors. 3 Install the software and drivers. You can rename the drive in the Computer window by right-clicking the drive, selecting Rename, and then typing in a new name.
...drive letter is easier for more than one USB connector. You can permanently assign a drive letter to the HP Media Drive documentation for a software program to your computer. To locate the drive: 1 Click the Windows Start Button on the taskbar. 2 Click Computer. 3 Select Manage. Plug the square end of the USB.... NOTE: USB 2.0 uses only one external hard disk drive. USB 1.x systems use both USB connectors. 3 Install the software and drivers. You can rename the drive in the Computer window by right-clicking the drive, selecting Rename, and then typing in a new name.
Getting Started Guide
Page 83
... Microsoft operating system service packs and other Windows updates installed on your system before you are having performance issues, make sure the HP Media Drive is not active, and then click Close. 6 Disconnect the drive from the computer. HP Media Drive software has stopped working Reinstall the ...more information, go to troubleshoot a drive problem. If you try to : http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 73 Refer to the software and drivers installation instructions that the USB cable is turned on . Data transfer rate seems slow with...
... Microsoft operating system service packs and other Windows updates installed on your system before you are having performance issues, make sure the HP Media Drive is not active, and then click Close. 6 Disconnect the drive from the computer. HP Media Drive software has stopped working Reinstall the ...more information, go to troubleshoot a drive problem. If you try to : http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 73 Refer to the software and drivers installation instructions that the USB cable is turned on . Data transfer rate seems slow with...
Limited Warranty and Support Guide
Page 14
...offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Go to Get Help Follow these steps... think you have your computer through the Help and Support Center. You can search for the support page for your model. Click the Windows Start Button, All Programs, PC Help & Tools, and then click PC-Doctor. 4 HP Technical Support Web site. Documentation is preinstalled on your limited...
...offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Go to Get Help Follow these steps... think you have your computer through the Help and Support Center. You can search for the support page for your model. Click the Windows Start Button, All Programs, PC Help & Tools, and then click PC-Doctor. 4 HP Technical Support Web site. Documentation is preinstalled on your limited...
PC Troubleshooting and Maintenance Guide
Page 4
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
PC Troubleshooting and Maintenance Guide
Page 13
...the label facing up and centered in the tray. Clean the disc with the label facing up and centered in the tray. Ensure ...to the same disc type as the source. Close all software programs and windows before recording the files to disc. Troubleshooting Computer Problems 9 CD and ...RW disc. I cannot create (burn) a disc. If you are recording. The driver may be corrupted or outdated. I cannot remove a CD or DVD. Verify that you... let the drive determine the type of disc. Try a different brand of media. Wait at least 30 seconds to add more tracks from most computer stores....
...the label facing up and centered in the tray. Clean the disc with the label facing up and centered in the tray. Ensure ...to the same disc type as the source. Close all software programs and windows before recording the files to disc. Troubleshooting Computer Problems 9 CD and ...RW disc. I cannot create (burn) a disc. If you are recording. The driver may be corrupted or outdated. I cannot remove a CD or DVD. Verify that you... let the drive determine the type of disc. Try a different brand of media. Wait at least 30 seconds to add more tracks from most computer stores....
PC Troubleshooting and Maintenance Guide
Page 15
..., restart the computer. Symptom Screen is blank, and monitor power light is blank. Inspect the monitor video connector for updated driver software. 6 Follow the instructions to the computer. If no pins are bent, replace the monitor connector cable. Images on the... or too small, or the images are fuzzy. Screen is not lit. Troubleshooting Computer Problems 11 Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Video (continued) Symptom Error message:...
..., restart the computer. Symptom Screen is blank, and monitor power light is blank. Inspect the monitor video connector for updated driver software. 6 Follow the instructions to the computer. If no pins are bent, replace the monitor connector cable. Images on the... or too small, or the images are fuzzy. Screen is not lit. Troubleshooting Computer Problems 11 Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Video (continued) Symptom Error message:...
PC Troubleshooting and Maintenance Guide
Page 16
...device is not responding, and click End Task. You may need an updated driver for details. Refer to the Limited Warranty and Support Guide for Windows Vista. Ensure that all cables are properly and securely connected and that is ...Press the Ctrl key, the Alt key, and the Delete key on the computer to open the Help and Support Center, displays. Then, press the On button. Contact the device vendor directly for 5 or more seconds to the Shut..., and then turn on the keyboard at the same time. For HP peripherals, visit the HP Web site. Hard disk drive error message Press the Help ?
...device is not responding, and click End Task. You may need an updated driver for details. Refer to the Limited Warranty and Support Guide for Windows Vista. Ensure that all cables are properly and securely connected and that is ...Press the Ctrl key, the Alt key, and the Delete key on the computer to open the Help and Support Center, displays. Then, press the On button. Contact the device vendor directly for 5 or more seconds to the Shut..., and then turn on the keyboard at the same time. For HP peripherals, visit the HP Web site. Hard disk drive error message Press the Help ?
PC Troubleshooting and Maintenance Guide
Page 17
... the following: Right-click the device, click Uninstall, and then click OK. 5 Double-click the name of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to the Lock button, and...
... the following: Right-click the device, click Uninstall, and then click OK. 5 Double-click the name of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to the Lock button, and...
PC Troubleshooting and Maintenance Guide
Page 26
...for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 Troubleshooting and Maintenance Guide Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new... into its memory. To restart your computer: 1 Close all open programs and windows. 2 Click the Windows Start Button. 3 Click the Arrow button next to an earlier version of a driver, click Rollback Driver, and follow the onscreen instructions. Turning Off Your Computer When you force the ...
...for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 Troubleshooting and Maintenance Guide Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new... into its memory. To restart your computer: 1 Close all open programs and windows. 2 Click the Windows Start Button. 3 Click the Arrow button next to an earlier version of a driver, click Rollback Driver, and follow the onscreen instructions. Turning Off Your Computer When you force the ...
PC Troubleshooting and Maintenance Guide
Page 28
...restart the computer. You must restart the computer when you want to reinstall software programs that came on CDs or DVDs included in the PC Help & Tools folder, your computer includes the program, perform steps 3 through 5 of the following procedure. If the Recovery Manager ... click Uninstall. NOTE: Do not skip this last step. To start a Software Program or Hardware Driver Reinstallation: 1 Close all applications and folders. 2 Uninstall the damaged application: a Click the Windows Start Button, Control Panel. Reinstall these programs directly from the CDs or DVDs. d Click Yes if...
...restart the computer. You must restart the computer when you want to reinstall software programs that came on CDs or DVDs included in the PC Help & Tools folder, your computer includes the program, perform steps 3 through 5 of the following procedure. If the Recovery Manager ... click Uninstall. NOTE: Do not skip this last step. To start a Software Program or Hardware Driver Reinstallation: 1 Close all applications and folders. 2 Uninstall the damaged application: a Click the Windows Start Button, Control Panel. Reinstall these programs directly from the CDs or DVDs. d Click Yes if...
PC Troubleshooting and Maintenance Guide
Page 31
...one of the following order: Through the Windows Vista Start menu. Disconnect all peripheral devices from the Windows Vista Start menu 1 Turn off the computer, reconnect all peripheral devices, and then turn off the computer. 2 Remove the HP Personal Media Drive if your computer model. You are...the keyboard, and the mouse. 3 Turn on the computer. 4 Click the Windows Start Button. 5 Click All Programs. 6 Click PC Help & Tools. 7 Click Recovery Manager. If you see the desktop. Through recovery discs purchased from HP Support. Be sure to back up any data or programs that you create....
...one of the following order: Through the Windows Vista Start menu. Disconnect all peripheral devices from the Windows Vista Start menu 1 Turn off the computer, reconnect all peripheral devices, and then turn off the computer. 2 Remove the HP Personal Media Drive if your computer model. You are...the keyboard, and the mouse. 3 Turn on the computer. 4 Click the Windows Start Button. 5 Click All Programs. 6 Click PC Help & Tools. 7 Click Recovery Manager. If you see the desktop. Through recovery discs purchased from HP Support. Be sure to back up any data or programs that you create....