Limited Warranty and Support Guide
Page 4
..., abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for defective products. Exclusions...
..., abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for defective products. Exclusions...
Limited Warranty and Support Guide
Page 6
... routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. Under the terms of warranty service. This may include a Customer Self Repair warranty service. If you over the telephone. This will return the repaired product to you and incur all component replacements, support uplift contracts are required to an authorized service location for warranty repair. Once the part arrives, replace the defective part...
... routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. Under the terms of warranty service. This may include a Customer Self Repair warranty service. If you over the telephone. This will return the repaired product to you and incur all component replacements, support uplift contracts are required to an authorized service location for warranty repair. Once the part arrives, replace the defective part...
Limited Warranty and Support Guide
Page 14
... contact the HP Customer Care Center listed earlier in the "Hardware Limited Warranty" section. After thirty (30) days, there may wish to upgrade your specific needs. Call HP Customer Care Center Finally, if these steps don't help . Customer Support Easy to use. Whether with setting up your system and turning it is built to meet your computer to work right now - Any hardware upgrades that the...
... contact the HP Customer Care Center listed earlier in the "Hardware Limited Warranty" section. After thirty (30) days, there may wish to upgrade your specific needs. Call HP Customer Care Center Finally, if these steps don't help . Customer Support Easy to use. Whether with setting up your system and turning it is built to meet your computer to work right now - Any hardware upgrades that the...
Limited Warranty and Support Guide - Refurbished
Page 6
... THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products. This is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other external...
... THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products. This is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other external...
Limited Warranty and Support Guide - Refurbished
Page 9
... your hardware. This may include an advance unit replacement warranty service. Service Upgrades HP has a range of service upgrades and the cost for the replacement product. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may , at : http://www.hp.com/support 9 Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options.
... your hardware. This may include an advance unit replacement warranty service. Service Upgrades HP has a range of service upgrades and the cost for the replacement product. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may , at : http://www.hp.com/support 9 Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options.
Limited Warranty and Support Guide - Refurbished
Page 13
... the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your limited warranty period. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. and out-of purchase available. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Support Information Don't Forget...
... the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your limited warranty period. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. and out-of purchase available. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Support Information Don't Forget...
FreeDos Addenda
Page 1
... explore the directory of the CD to access the documentation files. Some hardware options ordered and delivered with your computer provides helpful information about software technical support. Please review the contents of the Documentation and Utilities CD, you must install a licensed operating system, as well as regulatory and safety information. Because the Documentation and Utilities CD does not autorun on some...
... explore the directory of the CD to access the documentation files. Some hardware options ordered and delivered with your computer provides helpful information about software technical support. Please review the contents of the Documentation and Utilities CD, you must install a licensed operating system, as well as regulatory and safety information. Because the Documentation and Utilities CD does not autorun on some...
Getting Started Guide
Page 3
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
Page 5
... 1. software issues. ● Find links to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. Setup poster included with your computer. ● Get up-to-date information and www.hp.com/support/consumer-forum help . ● Upgrade or replace Upgrading and Servicing Guide components of information Where to find ● Set up your computer. ● Use the computer. ● Connect to videos about using Visit...
... 1. software issues. ● Find links to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. Setup poster included with your computer. ● Get up-to-date information and www.hp.com/support/consumer-forum help . ● Upgrade or replace Upgrading and Servicing Guide components of information Where to find ● Set up your computer. ● Use the computer. ● Connect to videos about using Visit...
Getting Started Guide
Page 6
... to find PC Help & Tools folder Click the Start button, click All Programs, and then click PC Help & Tools. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. WARNING! Do not disable the power cord grounding plug. Type of the CD or DVD drives. WARNING! NOTE: Some features might not be available on systems that is easily accessible at all...
... to find PC Help & Tools folder Click the Start button, click All Programs, and then click PC Help & Tools. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. WARNING! Do not disable the power cord grounding plug. Type of the CD or DVD drives. WARNING! NOTE: Some features might not be available on systems that is easily accessible at all...
Getting Started Guide
Page 8
.... Check the operating system, memory, and other requirements listed before purchasing new software or hardware for installing software and hardware devices After you complete the initial computer setup, you did not set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet, see Internet access on page 10. 4 Chapter 2 Setting up Internet service. NOTE: Security...
.... Check the operating system, memory, and other requirements listed before purchasing new software or hardware for installing software and hardware devices After you complete the initial computer setup, you did not set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet, see Internet access on page 10. 4 Chapter 2 Setting up Internet service. NOTE: Security...
Getting Started Guide
Page 14
... the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you connected powered (active) speakers and that you want to the computer Audio Line Out connector if you are turned on the graphics card (select models only) to connect your Internet connection type. Unplug headphones if they are using built-in to connect analog speakers. Symptom No sound is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. Refer to the Setup Poster...
... the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you connected powered (active) speakers and that you want to the computer Audio Line Out connector if you are turned on the graphics card (select models only) to connect your Internet connection type. Unplug headphones if they are using built-in to connect analog speakers. Symptom No sound is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. Refer to the Setup Poster...
Getting Started Guide
Page 15
... hard disk drive. In the Network and Sharing Center window, click Set up a connection or network to factory defaults. ● System Recovery (see Microsoft System Restore on page 12) - Restore your computer, and others require performing a System Recovery from files on again. Symptom Possible solution Run the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating drivers on page 12). ● Use...
... hard disk drive. In the Network and Sharing Center window, click Set up a connection or network to factory defaults. ● System Recovery (see Microsoft System Restore on page 12) - Restore your computer, and others require performing a System Recovery from files on again. Symptom Possible solution Run the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating drivers on page 12). ● Use...
Getting Started Guide
Page 16
..., hard disk drive, mouse, or keyboard. Close all open the Device Manager window. 3. Double-click the specific item (for example, HP DVD Writer 640b). 5. Microsoft System Restore If you have a problem that might not be due to open programs. 2. Click System protection, System Restore, click Next, and then follow the onscreen instructions. You can also set restore points manually. ROM drives). 4. To update a driver, click Update Driver, and then follow the onscreen instructions. To start a System Restore: 1. Click the Start button...
..., hard disk drive, mouse, or keyboard. Close all open the Device Manager window. 3. Double-click the specific item (for example, HP DVD Writer 640b). 5. Microsoft System Restore If you have a problem that might not be due to open programs. 2. Click System protection, System Restore, click Next, and then follow the onscreen instructions. You can also set restore points manually. ROM drives). 4. To update a driver, click Update Driver, and then follow the onscreen instructions. To start a System Restore: 1. Click the Start button...
Upgrading and Servicing
Page 5
... mouse requires two AA batteries. Replacing Batteries If repeated attempts at synchronization do not work , remove and then re-insert the wireless receiver from the back of the keyboard (B) and/or mouse (C) for 5 to replace the batteries in the keyboard and mouse. The blue activity LED on the bottom of the computer and synchronize the keyboard and/or mouse again. Replacing a Wireless Keyboard or Mouse 3 5 Press the blue connect button on the wireless...
... mouse requires two AA batteries. Replacing Batteries If repeated attempts at synchronization do not work , remove and then re-insert the wireless receiver from the back of the keyboard (B) and/or mouse (C) for 5 to replace the batteries in the keyboard and mouse. The blue activity LED on the bottom of the computer and synchronize the keyboard and/or mouse again. Replacing a Wireless Keyboard or Mouse 3 5 Press the blue connect button on the wireless...
Warranty and Support Guide
Page 6
... CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE...
... CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE...
Warranty and Support Guide
Page 8
... by HP. You are responsible for warranty repair. Under the terms of all manufacturer's labels (such as serial numbers) are being used in place, accessible, and legible; (e) maintain an environment consistent with transportation of additional support and service coverage for these service upgrades, refer to an authorized service location for insuring any shipping charges, taxes, or duties associated with product specifications and supported configurations. In...
... by HP. You are responsible for warranty repair. Under the terms of all manufacturer's labels (such as serial numbers) are being used in place, accessible, and legible; (e) maintain an environment consistent with transportation of additional support and service coverage for these service upgrades, refer to an authorized service location for insuring any shipping charges, taxes, or duties associated with product specifications and supported configurations. In...
Warranty and Support Guide
Page 12
... useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect...
... useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect...
HP Limited Warranty and Support Guide - 2 Year
Page 6
... OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. 4 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP...
... OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. 4 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP...
HP Limited Warranty and Support Guide - 2 Year
Page 12
... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free during your HP products. HP-trained technicians are subject to change. 10 Click Start...
... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free during your HP products. HP-trained technicians are subject to change. 10 Click Start...