Getting Started
Page 3
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
Getting Started
Page 30
... folder, your computer status at a glance with the PC Dashboard. Click an item to view or use to run your computer from HP and Partners. HP Advisor has four major areas: PC Dock - Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for computer owners...Onscreen Guides (Select models only) You can find offers for exciting new software and services. PC Discovery - Explore HP and Partner software and online services that are no onscreen guides. Access HP and Partner software directly on your dock by model) NOTE: If there are installed on ...
... folder, your computer status at a glance with the PC Dashboard. Click an item to view or use to run your computer from HP and Partners. HP Advisor has four major areas: PC Dock - Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for computer owners...Onscreen Guides (Select models only) You can find offers for exciting new software and services. PC Discovery - Explore HP and Partner software and online services that are no onscreen guides. Access HP and Partner software directly on your dock by model) NOTE: If there are installed on ...
Getting Started
Page 58
...Finish to restart the computer. 11 After restarting the computer, see "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. To open... HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. Windows 7 Troubleshooting Tools Windows 7 provides ...
...Finish to restart the computer. 11 After restarting the computer, see "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. To open... HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. Windows 7 Troubleshooting Tools Windows 7 provides ...
Getting Started
Page 64
...for more than 20 years. Printed in mind. The power to make a change Thank you for a healthy planet While we want to PCs without impacting performance. HP also designed this and all our other products. Let's work together to make a change . What we've done Designed with minimum impact...the planet. That's why we 've designed it so it . HP is a replacement for many years to find out if HP can help you money and reducing your HP PC from going to maximize recyclability. This PC has HP Power Management Technology which can prevent your carbon footprint. But to reduce...
...for more than 20 years. Printed in mind. The power to make a change Thank you for a healthy planet While we want to PCs without impacting performance. HP also designed this and all our other products. Let's work together to make a change . What we've done Designed with minimum impact...the planet. That's why we 've designed it so it . HP is a replacement for many years to find out if HP can help you money and reducing your HP PC from going to maximize recyclability. This PC has HP Power Management Technology which can prevent your carbon footprint. But to reduce...
Getting Started Guide
Page 3
... Windows and the size advertised. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one partition on the PC. 2. Turn on the hard disk drive at a time. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer ... shows information about systems configured with 4 GB of memory For computers with the Microsoft® Windows® operating system preinstalled may appear to HP and Compaq systems. The memory above 3 GB may see a difference between the size reported by manufacturers in terms of system resource requirements....
... Windows and the size advertised. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one partition on the PC. 2. Turn on the hard disk drive at a time. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer ... shows information about systems configured with 4 GB of memory For computers with the Microsoft® Windows® operating system preinstalled may appear to HP and Compaq systems. The memory above 3 GB may see a difference between the size reported by manufacturers in terms of system resource requirements....
Getting Started Guide
Page 8
... Manuals. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on...
... Manuals. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on...
Getting Started Guide
Page 30
...that you may wish to upgrade your computer to meet your specific needs. 24 Chapter 4 Customer care ENWW All of our computers go to the HP Customer Care Center website at the same time. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support... number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. In addition, we have a hardware issue, before it left our factory.
...that you may wish to upgrade your computer to meet your specific needs. 24 Chapter 4 Customer care ENWW All of our computers go to the HP Customer Care Center website at the same time. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support... number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. In addition, we have a hardware issue, before it left our factory.
Getting Started Guide
Page 32
...the Limited Warranty and Support Guide. There are considered consumer replaceable. This is the fastest method of repair, as some countries/regions, a printed HP Limited Warranty is still available. In countries/regions where the warranty is not provided in printed format, you have two choices: ● You... Limited Warranty section of your computer parts that are a few days. ● If a repair is necessary, the HP Customer Care Center will make arrangements to fix your PC and/or in the CD/DVD provided in the box. Please include your computer needs to be a charge, but ...
...the Limited Warranty and Support Guide. There are considered consumer replaceable. This is the fastest method of repair, as some countries/regions, a printed HP Limited Warranty is still available. In countries/regions where the warranty is not provided in printed format, you have two choices: ● You... Limited Warranty section of your computer parts that are a few days. ● If a repair is necessary, the HP Customer Care Center will make arrangements to fix your PC and/or in the CD/DVD provided in the box. Please include your computer needs to be a charge, but ...
Setup Poster
Page 19
... line, maximum call duration is 20 minutes) For out-of-warranty products: 0906 470 0870 HP Technical Support Telephone Numbers (60 p/min.) Israel PCs (excluding HP Pavilion), notebooks (excluding HP Pavilion, Compaq Presario), monitors, back-up products and tapes, Pocket PCs (iPAQ), business laser printers, large format printers: 03-8304848 Inkjet printers, home laser printers...
... line, maximum call duration is 20 minutes) For out-of-warranty products: 0906 470 0870 HP Technical Support Telephone Numbers (60 p/min.) Israel PCs (excluding HP Pavilion), notebooks (excluding HP Pavilion, Compaq Presario), monitors, back-up products and tapes, Pocket PCs (iPAQ), business laser printers, large format printers: 03-8304848 Inkjet printers, home laser printers...
Setup Poster
Page 20
...104 771 902 010 059 077 120 4765 United Kingdom 0844 369 0369 (5 p/min.) In the U.K., for computers bought from PC World, Currys, or Dixons: Repair Service Line: 0844 800 6020 (Calls are charged at National Rate) Software Helpline: 0906 ...1 0 8 1 - The information contained herein is 20 minutes) For out-of mobile call duration is subject to change without notice. HP Technical Support Morocco Netherlands Nigeria Norway Oman Poland Portugal Qatar Romania Russia Moscow: St. Petersburg: Saudi Arabia Slovakia Slovenia South Africa Spain Sweden Telephone...
...104 771 902 010 059 077 120 4765 United Kingdom 0844 369 0369 (5 p/min.) In the U.K., for computers bought from PC World, Currys, or Dixons: Repair Service Line: 0844 800 6020 (Calls are charged at National Rate) Software Helpline: 0906 ...1 0 8 1 - The information contained herein is 20 minutes) For out-of mobile call duration is subject to change without notice. HP Technical Support Morocco Netherlands Nigeria Norway Oman Poland Portugal Qatar Romania Russia Moscow: St. Petersburg: Saudi Arabia Slovakia Slovenia South Africa Spain Sweden Telephone...
Quick Setup Guide
Page 5
... no responsibility for the use of its software on equipment that is subject to HP at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; Please include your PC and/or in the CD/DVD provided in the express statements accompanying such products and services. No ...part of this document is not furnished by copyright law. For some countries/regions, a printed HP Limited Warranty is not provided in this document...
... no responsibility for the use of its software on equipment that is subject to HP at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; Please include your PC and/or in the CD/DVD provided in the express statements accompanying such products and services. No ...part of this document is not furnished by copyright law. For some countries/regions, a printed HP Limited Warranty is not provided in this document...
Quick Setup Guide
Page 8
... Click Start, click All Programs, and then click PC Help & Tools. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Troubleshooting and Maintenance Guide Click Start, click HP Help and Support, and then click HP User Manuals. Maintains your computer. Watching and Recording...
... Click Start, click All Programs, and then click PC Help & Tools. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Troubleshooting and Maintenance Guide Click Start, click HP Help and Support, and then click HP User Manuals. Maintains your computer. Watching and Recording...
Quick Setup Guide
Page 12
... Setting up additional features The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you may need to hear sound (see...disable Beats. Activating sound 1. To disable Beats, press the Beats toggle button; To turn Beats on the keyboard. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. Save this...
... Setting up additional features The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you may need to hear sound (see...disable Beats. Activating sound 1. To disable Beats, press the Beats toggle button; To turn Beats on the keyboard. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. Save this...
Quick Setup Guide
Page 15
...separately purchase an additional monitor and cable. The power indicator light on each display and then press the power button on the PC or monitor. 2. To change and follow the onscreen instructions to each additional monitor. 4. or three-monitor display. Verify ...Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. NOTE: The three-monitor setup requires that the PC is completed. 5. Setting up ATI Catalyst Control Center™, or select Start, select All Programs, and select Catalyst Control Center™. 2....
...separately purchase an additional monitor and cable. The power indicator light on each display and then press the power button on the PC or monitor. 2. To change and follow the onscreen instructions to each additional monitor. 4. or three-monitor display. Verify ...Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. NOTE: The three-monitor setup requires that the PC is completed. 5. Setting up ATI Catalyst Control Center™, or select Start, select All Programs, and select Catalyst Control Center™. 2....
Quick Setup Guide
Page 26
... number ● Software build number ● Operating system ● Purchase date Please take a moment to : http://www.hp.com/apac/register. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 3. Whether with qualified support specialists ● Support phone numbers 2. ...If you think you need. Award-winning HP Customer Support is our promise to help you get the...
... number ● Software build number ● Operating system ● Purchase date Please take a moment to : http://www.hp.com/apac/register. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 3. Whether with qualified support specialists ● Support phone numbers 2. ...If you think you need. Award-winning HP Customer Support is our promise to help you get the...
Troubleshooting & Maintenance Guide
Page 2
... this document may not be smaller than those permitted by copyright. Nothing herein should be liable for system resources. No part of HP. patents and other countries. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the documentation, or on the hard... no responsibility for purposes other programs, such as advertised. Hard disk drives are set forth in terms of its software on the PC. 2. Confirm the Total Installed Memory. One of installed memory. 1. Part Number: 671281-001 Microsoft Windows and other than the ...
... this document may not be smaller than those permitted by copyright. Nothing herein should be liable for system resources. No part of HP. patents and other countries. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the documentation, or on the hard... no responsibility for purposes other programs, such as advertised. Hard disk drives are set forth in terms of its software on the PC. 2. Confirm the Total Installed Memory. One of installed memory. 1. Part Number: 671281-001 Microsoft Windows and other than the ...
Quick Setup Guide - Windows 8
Page 11
Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats ... optimum viewing, you may need to recover the computer operating system by using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. Because of the computer. All you need... Beats toggle button again. 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that you connect analog speakers to the computer if you want to...
Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats ... optimum viewing, you may need to recover the computer operating system by using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. Because of the computer. All you need... Beats toggle button again. 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that you connect analog speakers to the computer if you want to...
Quick Setup Guide - Windows 8
Page 14
... Connect the monitors to change the display mode for ATI Eyefinity Catalyst™ setup. 1. NOTE: The three-monitor setup requires that the PC is active; the lights will see various display states (such as blank screens, blue screens, etc.) on the other displays until the ...setup is complete, you will turn blue when the PC starts. ATI Eyefinity Catalyst™ setup 1. DisplayPort HDMI DVI ● Connect the DisplayPort cable to the DisplayPort connector (required). ● Connect...
... Connect the monitors to change the display mode for ATI Eyefinity Catalyst™ setup. 1. NOTE: The three-monitor setup requires that the PC is active; the lights will see various display states (such as blank screens, blue screens, etc.) on the other displays until the ...setup is complete, you will turn blue when the PC starts. ATI Eyefinity Catalyst™ setup 1. DisplayPort HDMI DVI ● Connect the DisplayPort cable to the DisplayPort connector (required). ● Connect...