Resolving Start Up and No Boot Problems Checklist
Page 1
... hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use this checklist as a guide when trying to check display... screen Usually occurs if a component is installed incorrectly, or there is no power available to original condition. Connect a different AC power adapter and remove battery. HP Notebook PCs - If computer does not start Count number of blinking LEDs or beeping tones to the...
... hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use this checklist as a guide when trying to check display... screen Usually occurs if a component is installed incorrectly, or there is no power available to original condition. Connect a different AC power adapter and remove battery. HP Notebook PCs - If computer does not start Count number of blinking LEDs or beeping tones to the...
Resolving Start Up and No Boot Problems Checklist
Page 2
... error and the PC can run in Safe mode to install an update or patch. Do the tasks listed under, "LEDs glow, fan noise is heard, but display is black." Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10... start -up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test...
... error and the PC can run in Safe mode to install an update or patch. Do the tasks listed under, "LEDs glow, fan noise is heard, but display is black." Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10... start -up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
Page 8
... cable ...61 System board ...62 Fan/heat sink assembly ...65 Processor ...67 Speakers ...69 Display assembly ...70 5 Setup Utility (BIOS) ...72 Starting Setup Utility ...72 Using Setup Utility ...72 Changing the language of Setup Utility 72 Navigating and selecting in Setup Utility...Restoring factory default settings in Setup Utility 73 Exiting Setup Utility ...74 Updating the BIOS ...74 Determining the BIOS version 74 Downloading a BIOS update 75 6 Specifications ...76 Computer specifications ...76 14.5-inch, SVA display specifications 77 Hard drive specifications ...77 DVD±RW and CD...
... cable ...61 System board ...62 Fan/heat sink assembly ...65 Processor ...67 Speakers ...69 Display assembly ...70 5 Setup Utility (BIOS) ...72 Starting Setup Utility ...72 Using Setup Utility ...72 Changing the language of Setup Utility 72 Navigating and selecting in Setup Utility...Restoring factory default settings in Setup Utility 73 Exiting Setup Utility ...74 Updating the BIOS ...74 Determining the BIOS version 74 Downloading a BIOS update 75 6 Specifications ...76 Computer specifications ...76 14.5-inch, SVA display specifications 77 Hard drive specifications ...77 DVD±RW and CD...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
Page 82
... Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Starting Setup Utility NOTE: The fingerprint reader (select models only) cannot ... Because Setup Utility is displayed, press f10. While the "Press the ESC key for Startup Menu" message is open, press f1. 72 Chapter 5 Setup Utility (BIOS) Start Setup Utility. 2. Use the arrow keys to select a language, and then press enter. 4. CAUTION: Use extreme care when making changes in the lower-left...
... Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Starting Setup Utility NOTE: The fingerprint reader (select models only) cannot ... Because Setup Utility is displayed, press f10. While the "Press the ESC key for Startup Menu" message is open, press f1. 72 Chapter 5 Setup Utility (BIOS) Start Setup Utility. 2. Use the arrow keys to select a language, and then press enter. 4. CAUTION: Use extreme care when making changes in the lower-left...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
Page 84
Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Most BIOS updates on the HP Web site are packaged in Windows) or by pressing fn+esc (if you need to the menu display. Start Setup Utility. 2. To exit...are already in compressed files called SoftPaqs. If the system information is displayed. 3. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP Web site. BIOS and other system information is not displayed, use the arrow keys to select Exit > Exit Discarding...
Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Most BIOS updates on the HP Web site are packaged in Windows) or by pressing fn+esc (if you need to the menu display. Start Setup Utility. 2. To exit...are already in compressed files called SoftPaqs. If the system information is displayed. 3. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP Web site. BIOS and other system information is not displayed, use the arrow keys to select Exit > Exit Discarding...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
Page 85
... are displayed, follow these instructions: Do not disconnect power from the computer by following the on the HP Web site that contains the update. 4. Windows 7-Open Windows Explorer by selecting Start > My Computer. 2. Identify the BIOS update that are displayed on your hard drive that provides software for example, filename.exe). Downloading...
... are displayed, follow these instructions: Do not disconnect power from the computer by following the on the HP Web site that contains the update. 4. Windows 7-Open Windows Explorer by selecting Start > My Computer. 2. Identify the BIOS update that are displayed on your hard drive that provides software for example, filename.exe). Downloading...
HP Notebook Reference Guide - Windows 7
Page 8
... an optional security cable ...53 Using the fingerprint reader (select models only 53 Locating the fingerprint reader 53 8 Setup Utility (BIOS) ...55 Starting Setup Utility ...55 Using Setup Utility ...55 Changing the language of Setup Utility 55 Navigating and selecting in Setup... system information 56 Restoring factory default settings in Setup Utility 56 Exiting Setup Utility ...56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 57 Appendix A Traveling with the computer ...59 Appendix B Troubleshooting resources ...60 Appendix C Electrostatic Discharge ......
... an optional security cable ...53 Using the fingerprint reader (select models only 53 Locating the fingerprint reader 53 8 Setup Utility (BIOS) ...55 Starting Setup Utility ...55 Using Setup Utility ...55 Changing the language of Setup Utility 55 Navigating and selecting in Setup... system information 56 Restoring factory default settings in Setup Utility 56 Exiting Setup Utility ...56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 57 Appendix A Traveling with the computer ...59 Appendix B Troubleshooting resources ...60 Appendix C Electrostatic Discharge ......
HP Notebook Reference Guide - Windows 7
Page 59
... ● Fingerprint reader Computer viruses Unauthorized access to data Antivirus software ● Firewall software ● Windows updates ● File encryption Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from a variety of passwords can be set...
... ● Fingerprint reader Computer viruses Unauthorized access to data Antivirus software ● Firewall software ● Windows updates ● File encryption Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from a variety of passwords can be set...
HP Notebook Reference Guide - Windows 7
Page 65
...; Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Navigating and selecting in Setup Utility. 8 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Starting Setup Utility NOTE: The fingerprint reader (select...
...; Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Navigating and selecting in Setup Utility. 8 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Starting Setup Utility NOTE: The fingerprint reader (select...
HP Notebook Reference Guide - Windows 7
Page 66
... computer restarts. Select the Main menu. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. 56 Chapter 8 Setup Utility (BIOS) Start Setup Utility. 2. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. ● To exit Setup Utility without changing...
... computer restarts. Select the Main menu. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. 56 Chapter 8 Setup Utility (BIOS) Start Setup Utility. 2. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. ● To exit Setup Utility without changing...
HP Notebook Reference Guide - Windows 7
Page 67
... from the AC outlet. Follow the on your selection to download your hard drive where the BIOS update is running on the HP Web site. Do not download or install a BIOS update while the computer is downloaded. You will need to access this information to locate the ...and Support, and then select the software and drivers update. 2. Updating the BIOS Updated versions of the BIOS may need this path when you are already in compressed files called SoftPaqs. Most BIOS updates on the HP Web site are ready to a network, consult the network administrator before installing any...
... from the AC outlet. Follow the on your selection to download your hard drive where the BIOS update is running on the HP Web site. Do not download or install a BIOS update while the computer is downloaded. You will need to access this information to locate the ...and Support, and then select the software and drivers update. 2. Updating the BIOS Updated versions of the BIOS may need this path when you are already in compressed files called SoftPaqs. Most BIOS updates on the HP Web site are ready to a network, consult the network administrator before installing any...
HP Notebook Reference Guide - Windows 7
Page 68
... Local Disk (C:). 3. Windows XP-Open Windows Explorer by selecting Start > Computer. The hard drive designation is complete. Double-click the file that contains the update. 4. BIOS installation procedures vary. NOTE: After a message on -screen instructions. Follow any instructions that are displayed, follow these steps: 1. Using the hard drive path you can...
... Local Disk (C:). 3. Windows XP-Open Windows Explorer by selecting Start > Computer. The hard drive designation is complete. Double-click the file that contains the update. 4. BIOS installation procedures vary. NOTE: After a message on -screen instructions. Follow any instructions that are displayed, follow these steps: 1. Using the hard drive path you can...
HP Notebook Reference Guide - Windows 7
Page 72
...Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking audio functions 15 computer, traveling 26, 59 configuring audio... settings, restoring 56 finding more information 1 fingerprint reader locating 53 using 53 firewall software 6, 52 G GPS 9 graphics modes, switching 28 H hard drive external 39 HP ProtectSmart Hard Drive Protection 42 HDMI configuring audio 18 62 Index
...Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking audio functions 15 computer, traveling 26, 59 configuring audio... settings, restoring 56 finding more information 1 fingerprint reader locating 53 using 53 firewall software 6, 52 G GPS 9 graphics modes, switching 28 H hard drive external 39 HP ProtectSmart Hard Drive Protection 42 HDMI configuring audio 18 62 Index