HP ProLiant Servers Troubleshooting Guide
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... Added a new section to Fan problems (on page 44): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 45) • Added a new section to Memory problems (on page 46): Server fails to boot, all DIMM LEDs illuminate amber,...Revision history 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on page 20) to Common problem ...
... Added a new section to Fan problems (on page 44): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 45) • Added a new section to Memory problems (on page 46): Server fails to boot, all DIMM LEDs illuminate amber,...Revision history 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on page 20) to Common problem ...
HP ProLiant Servers Troubleshooting Guide
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... logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.75, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see the server documentation. Action...installed according to the server requirements. Reseat each channel for long periods with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate a failed DIMM; Hardware problems 48 If ...
... logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.75, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see the server documentation. Action...installed according to the server requirements. Reseat each channel for long periods with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate a failed DIMM; Hardware problems 48 If ...
HP ProLiant Servers Troubleshooting Guide
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... functions. IMPORTANT: You must erase the system for processors, SAS and SATA hard drives, and memory modules. The iLO and iLO 2 subsystem provides remote access to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). Using iLO and iLO 2, you must install and use...
... functions. IMPORTANT: You must erase the system for processors, SAS and SATA hard drives, and memory modules. The iLO and iLO 2 subsystem provides remote access to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). Using iLO and iLO 2, you must install and use...
HP ProLiant Servers Troubleshooting Guide
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... This guide provides information for information on procedures, hardware options, software tools, and operating systems supported by ProLiant servers. Action: None. Action: Check the storage box I /0 modules of a redundant path. Action: To correctly connect the cables to the server you are troubleshooting. A server...not apply to the storage system, see the product user guide. Advanced Memory Protection mode: Online spare with Hot-Add support is enabled. Refer to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not indicate any...
... This guide provides information for information on procedures, hardware options, software tools, and operating systems supported by ProLiant servers. Action: None. Action: Check the storage box I /0 modules of a redundant path. Action: To correctly connect the cables to the server you are troubleshooting. A server...not apply to the storage system, see the product user guide. Advanced Memory Protection mode: Online spare with Hot-Add support is enabled. Refer to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not indicate any...
HP ProLiant Servers Troubleshooting Guide
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If the problem persists, replace the memory board. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Stop when the problem is installed. Connect to gather fault information. Server blade management module error codes Server blade error codes Location Server...
If the problem persists, replace the memory board. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Stop when the problem is installed. Connect to gather fault information. Server blade management module error codes Server blade error codes Location Server...
HP ProLiant Servers Troubleshooting Guide
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PCI-X peripheral component interconnect extended PMP Performance Management Pack POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack RILOE Remote Insight Lights-Out Edition RILOE II Remote Insight Lights-Out Edition II RIS reserve information sector ROM read-only memory SAS serial attached SCSI Acronyms and abbreviations 180
PCI-X peripheral component interconnect extended PMP Performance Management Pack POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack RILOE Remote Insight Lights-Out Edition RILOE II Remote Insight Lights-Out Edition II RIS reserve information sector ROM read-only memory SAS serial attached SCSI Acronyms and abbreviations 180
HP ProLiant Servers Troubleshooting Guide
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...deployment 82 One Button Disaster Recovery 122 online deployment 82 Online ROM Flash Component Utility 78 online spare memory 66, 114, 129 online troubleshooting resources 85 operating system crash 58 operating system problems 58, 156 ...150 printer problems 53 printers 53 processor error codes 83, 167, 168 processor failure LEDs 48 Processor Power Module (PPM) 48 processor problems 48, 83, 84, 117, 118, 130, 167 processor stepping 83, 84... resources 86 product information resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, overview 77 Q QuickSpecs 86 Index 186
...deployment 82 One Button Disaster Recovery 122 online deployment 82 Online ROM Flash Component Utility 78 online spare memory 66, 114, 129 online troubleshooting resources 85 operating system crash 58 operating system problems 58, 156 ...150 printer problems 53 printers 53 processor error codes 83, 167, 168 processor failure LEDs 48 Processor Power Module (PPM) 48 processor problems 48, 83, 84, 117, 118, 130, 167 processor stepping 83, 84... resources 86 product information resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, overview 77 Q QuickSpecs 86 Index 186
ProLiant DL580 Generation 4 Maintenance and Service Guide
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...-002 - 2 b) Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001 7 Processor module assembly 012822-001 410187-001 - Plastics kit, ProLiant DL580 - Customer self repair (on page 6) Mandatory1 Mandatory1 Mandatory1...
...-002 - 2 b) Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001 7 Processor module assembly 012822-001 410187-001 - Plastics kit, ProLiant DL580 - Customer self repair (on page 6) Mandatory1 Mandatory1 Mandatory1...
ProLiant DL580 Generation 4 Maintenance and Service Guide
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...module assembly, ProLiant DL580 G4 server PPM, 800 FSB Memory board, ProLiant DL580 G4 server SAS parts Smart Array i400 controller * Smart Array cache module, 512 MB * Smart Array cache module, 256 MB * Smart Array BBWC battery pack * Cable, BBWC battery pack to cache module, 24 in * SAS backplane kit, ProLiant DL580 G4...* 36-GB SAS drive, 10,000 rpm (optional) * 60-GB SATA drive, 5,400 rpm (optional) * Memory Assembly part number 012822001 399859001 012825001 012760002 012764003 012764004 381573001 408658002 - 012564501 361316002 263394002 383696002 395910001 395911001 - 375863004 375863001 ...
...module assembly, ProLiant DL580 G4 server PPM, 800 FSB Memory board, ProLiant DL580 G4 server SAS parts Smart Array i400 controller * Smart Array cache module, 512 MB * Smart Array cache module, 256 MB * Smart Array BBWC battery pack * Cable, BBWC battery pack to cache module, 24 in * SAS backplane kit, ProLiant DL580 G4...* 36-GB SAS drive, 10,000 rpm (optional) * 60-GB SATA drive, 5,400 rpm (optional) * Memory Assembly part number 012822001 399859001 012825001 012760002 012764003 012764004 381573001 408658002 - 012564501 361316002 263394002 383696002 395910001 395911001 - 375863004 375863001 ...
ProLiant DL580 Generation 4 Maintenance and Service Guide
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... tasks from any authorized network client, sends alerts, and provides other related data needed for processors, SAS and SCSI hard drives, and memory modules. You can : • Remotely power up, power down, or reboot the host server. • Send alerts from the Pre-...to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Online Edition is a web-based application that ASR has restarted the system. Available in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).
... tasks from any authorized network client, sends alerts, and provides other related data needed for processors, SAS and SCSI hard drives, and memory modules. You can : • Remotely power up, power down, or reboot the host server. • Send alerts from the Pre-...to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Online Edition is a web-based application that ASR has restarted the system. Available in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).
ProLiant DL580 Generation 4 Maintenance and Service Guide
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ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack ROM read-only memory Acronyms and abbreviations 104
ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack ROM read-only memory Acronyms and abbreviations 104
ProLiant DL580 Generation 4 Maintenance and Service Guide
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...mezzanine 43, 83, 95 PCI-X Hot Plug mezzanine cabling 43, 95 phone numbers 101 port 85 code, expansion board-related 75 port 85 code, memory-related 74 port 85 code, miscellaneous 76 port 85 code, processor-related 73 port 85 code, troubleshooting 47, 73 port 85 code, viewing 87... procedures 27 processor blank 34 processor failure LEDs 81 processor module 33, 37, 77 Processor Power Module (PPM) 37 processor zone fans 92 processor-related port 85 codes 73 processors 34 ProLiant Support Pack (PSP) 104 R rack, extending server from 27 RAID memory 58, 63 RBSU (ROM-Based Setup Utility) 63, 64...
...mezzanine 43, 83, 95 PCI-X Hot Plug mezzanine cabling 43, 95 phone numbers 101 port 85 code, expansion board-related 75 port 85 code, memory-related 74 port 85 code, miscellaneous 76 port 85 code, processor-related 73 port 85 code, troubleshooting 47, 73 port 85 code, viewing 87... procedures 27 processor blank 34 processor failure LEDs 81 processor module 33, 37, 77 Processor Power Module (PPM) 37 processor zone fans 92 processor-related port 85 codes 73 processors 34 ProLiant Support Pack (PSP) 104 R rack, extending server from 27 RAID memory 58, 63 RBSU (ROM-Based Setup Utility) 63, 64...