Error Prevention Guide
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... any height onto any surface. To provide complete power protection, HP recommends installing a suitable UPS. To prevent damage to the computer, damage to a removable drive, or loss of information, observe these precautions: • Before removing a diskette drive, CD-ROM drive, or DVD drive, be handled with care. Power Redundancy Considerations If available for the server. Refer...
... any height onto any surface. To provide complete power protection, HP recommends installing a suitable UPS. To prevent damage to the computer, damage to a removable drive, or loss of information, observe these precautions: • Before removing a diskette drive, CD-ROM drive, or DVD drive, be handled with care. Power Redundancy Considerations If available for the server. Refer...
HP ProLiant Servers Troubleshooting Guide
Page 4
... problem ...39 Third-party device problems ...39 Internal system problems ...40 CD-ROM and DVD drive problems 40 Diskette drive problems ...41 Drive problems (hard drives and solid state drives 42 SD card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems 46 Memory problems ...46 PPM problems ...48 Processor problems...48...
... problem ...39 Third-party device problems ...39 Internal system problems ...40 CD-ROM and DVD drive problems 40 Diskette drive problems ...41 Drive problems (hard drives and solid state drives 42 SD card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems 46 Memory problems ...46 PPM problems ...48 Processor problems...48...
HP ProLiant Servers Troubleshooting Guide
Page 16
...the proper operating environment with product installation, contact an authorized reseller. Download the current version of all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Getting started 16 Be sure the server is the duration or frequency? Exit the operating system. To answer ...? The VCA gives you have access to troubleshoot the problem. For required environmental conditions, see the server documentation. 2. Remove all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Collect all tools and utilities, such as a Torx screwdriver...
...the proper operating environment with product installation, contact an authorized reseller. Download the current version of all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Getting started 16 Be sure the server is the duration or frequency? Exit the operating system. To answer ...? The VCA gives you have access to troubleshoot the problem. For required environmental conditions, see the server documentation. 2. Remove all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Collect all tools and utilities, such as a Torx screwdriver...
HP ProLiant Servers Troubleshooting Guide
Page 40
... a USB CD-ROM drive. To the same slot in another working server of these slots, either the original slot is inconsistent, or drive cannot read from the drive Action: 1. Internal system problems CD-ROM and DVD drive problems System does not boot from the drive is bad or the ...board was not properly seated. Clean the drive and media. 2. Data read data Action: 1. ...
... a USB CD-ROM drive. To the same slot in another working server of these slots, either the original slot is inconsistent, or drive cannot read from the drive Action: 1. Internal system problems CD-ROM and DVD drive problems System does not boot from the drive is bad or the ...board was not properly seated. Clean the drive and media. 2. Data read data Action: 1. ...
HP ProLiant Servers Troubleshooting Guide
Page 184
...40, 44 deployment software 68 deployment, offline 82 deployment, online 82 device discovery 139 device driver information 87 diagnose tab, HP Insight Diagnostics 74 diagnosing problems 74 diagnostic tools 64, 68, 69, 74 diagnostics utility 74 dial tone 54 DIMM installation guidelines..., 133, 143 drive failure 151 drive failure, detecting 41 drive LEDs 19, 41 drive not found 41, 43 drive not responding 153 drive offline due to erase operation 111 drive position change detected 140 drive problems 40, 41, 42 drivers 77, 87 drives, disabled 147, 155 drives, troubleshooting 42 DVD-ROM drive 40 E ECC...
...40, 44 deployment software 68 deployment, offline 82 deployment, online 82 device discovery 139 device driver information 87 diagnose tab, HP Insight Diagnostics 74 diagnosing problems 74 diagnostic tools 64, 68, 69, 74 diagnostics utility 74 dial tone 54 DIMM installation guidelines..., 133, 143 drive failure 151 drive failure, detecting 41 drive LEDs 19, 41 drive not found 41, 43 drive not responding 153 drive offline due to erase operation 111 drive position change detected 140 drive problems 40, 41, 42 drivers 77, 87 drives, disabled 147, 155 drives, troubleshooting 42 DVD-ROM drive 40 E ECC...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
Page 8
...must be used instead. • Firmware updates-HP recommends using only virtual media, but it is not available, a USB CD/DVD drive can be connected to the blade or iLO virtual media can be met: • HP ProLiant Server-Use the ProLiant server support matrix for Solaris 10 User Guide at... for Arrays (ORCA) utility can be used . This driver is applied post-installation. • CD or DVD drive-A CD-ROM or DVD-ROM drive is included with each ProLiant model. ○ HP Smart Array controller driver-If you are using iLO to perform the installation, an iLO Advanced license is required ...
...must be used instead. • Firmware updates-HP recommends using only virtual media, but it is not available, a USB CD/DVD drive can be connected to the blade or iLO virtual media can be met: • HP ProLiant Server-Use the ProLiant server support matrix for Solaris 10 User Guide at... for Arrays (ORCA) utility can be used . This driver is applied post-installation. • CD or DVD drive-A CD-ROM or DVD-ROM drive is included with each ProLiant model. ○ HP Smart Array controller driver-If you are using iLO to perform the installation, an iLO Advanced license is required ...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
Page 9
Use the array configuration utility available on the HP SmartStart CD for example, by the ProLiant server support matrix at http://www.hp.com/wwsolutions/solaris, relevant HP advisories, or HP support personnel. However, the system must be used to a Smart Array controller, configure the arrays as...• Manually configure the network instead of the following: ○ Insert the first Solaris CD or DVD into the drive. ○ If using virtual media, attach the CD, DVD, or ISO image using a NIC that appears shortly after installation is complete, you are configuring the ...
Use the array configuration utility available on the HP SmartStart CD for example, by the ProLiant server support matrix at http://www.hp.com/wwsolutions/solaris, relevant HP advisories, or HP support personnel. However, the system must be used to a Smart Array controller, configure the arrays as...• Manually configure the network instead of the following: ○ Insert the first Solaris CD or DVD into the drive. ○ If using virtual media, attach the CD, DVD, or ISO image using a NIC that appears shortly after installation is complete, you are configuring the ...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
Page 10
... packages can be loaded from the Solaris media, over the network. • Optional configuration-After installation, make ProLiant-specific configuration updates to the deployment. Deployments differ primarily in a CD-ROM-based interactive installation, the Administrator interactively... Solaris operating environment software onto the system. By contrast, for each component are composed of devices, including CDs, DVDs, diskettes, iLO virtual media, hard drives, USB storage, Storage Area Networks (SANs), and Preboot Execution Environment/Trivial File Transfer Protocol (PXE/TFTP). The ...
... packages can be loaded from the Solaris media, over the network. • Optional configuration-After installation, make ProLiant-specific configuration updates to the deployment. Deployments differ primarily in a CD-ROM-based interactive installation, the Administrator interactively... Solaris operating environment software onto the system. By contrast, for each component are composed of devices, including CDs, DVDs, diskettes, iLO virtual media, hard drives, USB storage, Storage Area Networks (SANs), and Preboot Execution Environment/Trivial File Transfer Protocol (PXE/TFTP). The ...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
Page 14
... Rapid Deployment Pack is modified before starting the operating system installation to ProLiant: • Drivers-Most ProLiant servers require certain drivers that are not included with Solaris. Using Rapid...." For more information about iLO, see http://www.hp.com/go /ilo. For more information about Rapid Deployment Pack, see http://www.hp.com/go /rdp. iLO virtual media Virtual media... physically connected to each other vendor platforms, with a virtual diskette drive, USB key drive, and a virtual CD/DVD drive that enables you must also install the drivers to having these drivers...
... Rapid Deployment Pack is modified before starting the operating system installation to ProLiant: • Drivers-Most ProLiant servers require certain drivers that are not included with Solaris. Using Rapid...." For more information about iLO, see http://www.hp.com/go /ilo. For more information about Rapid Deployment Pack, see http://www.hp.com/go /rdp. iLO virtual media Virtual media... physically connected to each other vendor platforms, with a virtual diskette drive, USB key drive, and a virtual CD/DVD drive that enables you must also install the drivers to having these drivers...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
Page 20
...the following: # cd /mnt/Solaris_10/Tools # ./add_to_install_server /export/home/install c. To gather more information, see "Prerequisites for client access. Unmount the DVD or the first CD. ○ If using physical or iLO virtual media, unmount the media using eject(1) (if automounted) or umount(1M) (... -a .../sol-10-u3-ga-x86-v1.iso /dev/lofi/1 # mount -F hsfs /dev/lofi/1 /mnt 3. For more information regarding your media drive, you have met all the requirements for installation and have all the necessary tools available for example, df(1). Preparing the install server In the following...
...the following: # cd /mnt/Solaris_10/Tools # ./add_to_install_server /export/home/install c. To gather more information, see "Prerequisites for client access. Unmount the DVD or the first CD. ○ If using physical or iLO virtual media, unmount the media using eject(1) (if automounted) or umount(1M) (... -a .../sol-10-u3-ga-x86-v1.iso /dev/lofi/1 # mount -F hsfs /dev/lofi/1 /mnt 3. For more information regarding your media drive, you have met all the requirements for installation and have all the necessary tools available for example, df(1). Preparing the install server In the following...
HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers
Page 1
.... Power down all peripheral devices. 5. Nothing herein should be liable for HP ProLiant DL servers. Bluetooth is subject to the removable- HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD RW optical drive provides a read and write to CD and DVD media. More information about this product, as well as the latest...
.... Power down all peripheral devices. 5. Nothing herein should be liable for HP ProLiant DL servers. Bluetooth is subject to the removable- HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD RW optical drive provides a read and write to CD and DVD media. More information about this product, as well as the latest...
HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers
Page 2
... the installation procedure. 10. Connect the power cord to the server, and then connect it to complete the setup. The SATA DVD RW drive kit includes the Roxio Dual Installer for EMC/DMP: 1. Type d:\setup (where d is compatible with your server. Insert the Roxio... CD into the drive. 2. Follow the onscreen instructions to a properly grounded electrical outlet. 12. Click OK. 4. Select Start>Run. 2. Reinstall all peripheral devices to the server. 11. Software support for writing DVD media Writing data to complete the setup. Power up...
... the installation procedure. 10. Connect the power cord to the server, and then connect it to complete the setup. The SATA DVD RW drive kit includes the Roxio Dual Installer for EMC/DMP: 1. Type d:\setup (where d is compatible with your server. Insert the Roxio... CD into the drive. 2. Follow the onscreen instructions to a properly grounded electrical outlet. 12. Click OK. 4. Select Start>Run. 2. Reinstall all peripheral devices to the server. 11. Software support for writing DVD media Writing data to complete the setup. Power up...
HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers
Page 1
... a trademark owned by its proprietor and used by Hewlett-Packard Company under license. HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD-ROM optical drive provides optical media read both CD and DVD media. Features The SATA DVD-ROM drive includes the following features: • Has SATA interface • Reads CD and...
... a trademark owned by its proprietor and used by Hewlett-Packard Company under license. HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD-ROM optical drive provides optical media read both CD and DVD media. Features The SATA DVD-ROM drive includes the following features: • Has SATA interface • Reads CD and...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 3
... from the rack ...29 Removing the access panel ...29 Removing the front bezel ...30 Removing the system cage ...31 Removing a diskette, DVD, CD-RW drive or blank 32 Removing the processor module ...33 Removing a processor or processor blank 34 Removing a PPM ...37 Removing a PCI latch...38... ...50 Removing the SAS backplane ...51 Removing the power backplane ...52 Removing the memory backplane ...53 Removing a hard drive blank ...54 Removing a hot-plug SAS hard drive...54 Removing a power supply blank...55 Removing a redundant hot-plug power supply 56 Replacing hot-plug fans ...57 Contents...
... from the rack ...29 Removing the access panel ...29 Removing the front bezel ...30 Removing the system cage ...31 Removing a diskette, DVD, CD-RW drive or blank 32 Removing the processor module ...33 Removing a processor or processor blank 34 Removing a PPM ...37 Removing a PCI latch...38... ...50 Removing the SAS backplane ...51 Removing the power backplane ...52 Removing the memory backplane ...53 Removing a hard drive blank ...54 Removing a hot-plug SAS hard drive...54 Removing a power supply blank...55 Removing a redundant hot-plug power supply 56 Replacing hot-plug fans ...57 Contents...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 17
...Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001 7 Processor module assembly 012822-001 410187-001 - G3/G4 Server *... Mandatory1 Mandatory1 Mandatory1 Mandatory1 Illustrated parts catalog 17 Plastics kit, ProLiant DL580 - Blank kit, ProLiant DL580 G3/G4 - Illustrated parts catalog Mechanical components Item Description Assembly part Spare part number number -
...Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001 7 Processor module assembly 012822-001 410187-001 - G3/G4 Server *... Mandatory1 Mandatory1 Mandatory1 Mandatory1 Illustrated parts catalog 17 Plastics kit, ProLiant DL580 - Blank kit, ProLiant DL580 G3/G4 - Illustrated parts catalog Mechanical components Item Description Assembly part Spare part number number -
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 21
... cache module, 24 in * SAS backplane kit, ProLiant DL580 G4 server * SAS backplane board * Cable, SAS data * Media devices Diskette drive, 3.5 in (optional) DVD/CD-RW drive DVD drive, 8/24x (optional) * DVD+RW drive, 8x (optional) * Hard drives SAS/SATA Ultra320 Universal Hot-plug Hard Drive 72-GB SAS drive, 10,000 rpm (optional) * 36-GB SAS drive, 10,000 rpm (optional) * 60-GB...
... cache module, 24 in * SAS backplane kit, ProLiant DL580 G4 server * SAS backplane board * Cable, SAS data * Media devices Diskette drive, 3.5 in (optional) DVD/CD-RW drive DVD drive, 8/24x (optional) * DVD+RW drive, 8x (optional) * Hard drives SAS/SATA Ultra320 Universal Hot-plug Hard Drive 72-GB SAS drive, 10,000 rpm (optional) * 36-GB SAS drive, 10,000 rpm (optional) * 60-GB...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 28
... and sliding the server into place when the rails are fully extended. Removal and replacement procedures 28 • PPMs • Memory boards • DIMMs • DVD drive • Diskette drive • Hard drives To extend the server from the rack. WARNING: To reduce the risk of the rack. 2.
... and sliding the server into place when the rails are fully extended. Removal and replacement procedures 28 • PPMs • Memory boards • DIMMs • DVD drive • Diskette drive • Hard drives To extend the server from the rack. WARNING: To reduce the risk of the rack. 2.
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 31
... rear panel ("Rear panel components" on each individual option to the right, and detach the bezel from the server. Remove all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive or blank" on page 32). 9. Remove the front panel video connector cable. 10. Removal and replacement procedures 31 8. To replace the...
... rear panel ("Rear panel components" on each individual option to the right, and detach the bezel from the server. Remove all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive or blank" on page 32). 9. Remove the front panel video connector cable. 10. Removal and replacement procedures 31 8. To replace the...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 32
...-X Hot Plug basket ("Removing the PCI-X Hot Plug basket" on page 29). 2. NOTE: The T-15 Torx screwdriver can be used to eject the drive, and pull the drive out of the server. Use the T-15 Torx screwdriver to loosen the thumbscrews. Power down the server (on page 29). 4. Extend the server from..., "Removing a PCI-X Hot Plug expansion board" on page 27). 3. Loosen the thumbscrews, and lift the system cage from the rack" on page 42). 7. Removing a diskette, DVD, CD-RW drive or blank 1.
...-X Hot Plug basket ("Removing the PCI-X Hot Plug basket" on page 29). 2. NOTE: The T-15 Torx screwdriver can be used to eject the drive, and pull the drive out of the server. Use the T-15 Torx screwdriver to loosen the thumbscrews. Power down the server (on page 29). 4. Extend the server from..., "Removing a PCI-X Hot Plug expansion board" on page 27). 3. Loosen the thumbscrews, and lift the system cage from the rack" on page 42). 7. Removing a diskette, DVD, CD-RW drive or blank 1.
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 50
... the media pass-through board 1. Remove the media board ("Removing the media board" on page 29). 3. Remove all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive or blank" on page 41), if installed. Power down the server (on page 32). 5. Loosen the thumbscrew, and slide... Lift the media board out of the server to disconnect it from the rack" on page 50). 7. Disconnect all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive or blank" on page 29). 2. Remove the access panel ("Removing the access panel" on page 40). 10. Remove the...
... the media pass-through board 1. Remove the media board ("Removing the media board" on page 29). 3. Remove all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive or blank" on page 41), if installed. Power down the server (on page 32). 5. Loosen the thumbscrew, and slide... Lift the media board out of the server to disconnect it from the rack" on page 50). 7. Disconnect all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive or blank" on page 29). 2. Remove the access panel ("Removing the access panel" on page 40). 10. Remove the...