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... 152 Problems sending faxes 153 Problems receiving faxes 155 Performance problems ...157 13 Photo Insert a memory card ...160 Change memory card default settings 162 Print photos directly from the memory card 163 Print a memory card thumbnail sheet 164 Print and scan photos from a proof sheet 165 14 Manage and maintain the product Information pages ...168 HP...
... 152 Problems sending faxes 153 Problems receiving faxes 155 Performance problems ...157 13 Photo Insert a memory card ...160 Change memory card default settings 162 Print photos directly from the memory card 163 Print a memory card thumbnail sheet 164 Print and scan photos from a proof sheet 165 14 Manage and maintain the product Information pages ...168 HP...
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Fax ...172 Help ...174 System Settings ...176 Print Settings ...178 Network Settings ...179 E-mail ...179 Embedded Web server ...180 Features ...180 Use HP Web Jetadmin software ...181 Security features ...181 Turn on password protection ... image-quality problems ...219 Print problems ...219 Copy problems ...227 Scan problems ...232 Fax problems ...236 Optimize and improve image quality 236 Solve connectivity problems ...237 Solve direct-connection problems 237 Network problems ...238 Solve software problems ...240 Solve common Windows problems 240 Solve common Macintosh problems 240 Solve ...
Fax ...172 Help ...174 System Settings ...176 Print Settings ...178 Network Settings ...179 E-mail ...179 Embedded Web server ...180 Features ...180 Use HP Web Jetadmin software ...181 Security features ...181 Turn on password protection ... image-quality problems ...219 Print problems ...219 Copy problems ...227 Scan problems ...232 Fax problems ...236 Optimize and improve image quality 236 Solve connectivity problems ...237 Solve direct-connection problems 237 Network problems ...238 Solve software problems ...240 Solve common Windows problems 240 Solve common Macintosh problems 240 Solve ...
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For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. ENWW 113 For more information, see Control panel on page 180. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server.
For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. ENWW 113 For more information, see Control panel on page 180. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server.
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HP does not guarantee that the automatic document feeder (ADF) contains no media. 2. Make sure that the product will be needed for assistance. If faxing issues occur in all cables and settings are correct. Contact the PBX provider for more information and for faxing functionality. If the product experiences problems getting a fax...of the document at the corner indicated by the icon on the control panel to -analog converters. If faxing problems continue, contact the VoIP provider. Lift the flatbed scanner cover. 3. Place the original document face-down on the flatbed scanner with...
HP does not guarantee that the automatic document feeder (ADF) contains no media. 2. Make sure that the product will be needed for assistance. If faxing issues occur in all cables and settings are correct. Contact the PBX provider for more information and for faxing functionality. If the product experiences problems getting a fax...of the document at the corner indicated by the icon on the control panel to -analog converters. If faxing problems continue, contact the VoIP provider. Lift the flatbed scanner cover. 3. Place the original document face-down on the flatbed scanner with...
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.... The product has canceled sending the fax. The product automatically redials the busy number. See www.hp.com/support/CM2320series or the support flyer that came in the product box. error A fax communication error occurred between the product and the sender or receiver. ENWW Solve fax problems 147 Perform a fax test to verify that the phone...
.... The product has canceled sending the fax. The product automatically redials the busy number. See www.hp.com/support/CM2320series or the support flyer that came in the product box. error A fax communication error occurred between the product and the sender or receiver. ENWW Solve fax problems 147 Perform a fax test to verify that the phone...
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...redial after a few minutes. The product attempts to transmit a fax. Invalid entry Invalid data or response. No fax detected The product answered the incoming call Memory is full. If the error persists, contact HP. ENWW Solve fax problems 149 No Dial Tone The product could not detect a dial tone.... not receive any pages, or it did not answer. Unable to ensure that came in the product box. See www.hp.com/support/CM2320series or the support...
...redial after a few minutes. The product attempts to transmit a fax. Invalid entry Invalid data or response. No fax detected The product answered the incoming call Memory is full. If the error persists, contact HP. ENWW Solve fax problems 149 No Dial Tone The product could not detect a dial tone.... not receive any pages, or it did not answer. Unable to ensure that came in the product box. See www.hp.com/support/CM2320series or the support...
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... 1. It can be printed. 5. Use the arrow buttons to save the selection. Use the arrow buttons to select On, and then press OK to select Fax Error Report, and then press OK. 4. It can be transmitted unless you will have no indication that indicates the product experienced...error (the factory-set default is On. Use the arrow buttons to select Reports, and then press OK. 3. ENWW Solve fax problems 151 Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries. On the control panel, press...
... 1. It can be printed. 5. Use the arrow buttons to save the selection. Use the arrow buttons to select On, and then press OK to select Fax Error Report, and then press OK. 4. It can be transmitted unless you will have no indication that indicates the product experienced...error (the factory-set default is On. Use the arrow buttons to select Reports, and then press OK. 3. ENWW Solve fax problems 151 Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries. On the control panel, press...
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...or Off, and then press OK to select Error correction, and then press OK. 5. Change the fax speed The fax-speed setting is 381 mm (15 inches). Problems sending faxes Problem The document stops feeding in the middle of a longer page stops at up the volume on the ...Then, resend the job. The telephone line might be working . ● Perform a fax test to send a fax overseas, or receive one from a particular device. ENWW Solve fax problems 153 Use the arrow buttons to another fax machine. If you are using a satellite telephone connection. 1. The factory-set default for...
...or Off, and then press OK to select Error correction, and then press OK. 5. Change the fax speed The fax-speed setting is 381 mm (15 inches). Problems sending faxes Problem The document stops feeding in the middle of a longer page stops at up the volume on the ...Then, resend the job. The telephone line might be working . ● Perform a fax test to send a fax overseas, or receive one from a particular device. ENWW Solve fax problems 153 Use the arrow buttons to another fax machine. If you are using a satellite telephone connection. 1. The factory-set default for...
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... check the Status column for jobs that the original documents are not arriving at the end of the following : ● Divide a large fax into the ADF input tray or flatbed scanner. If the error persists, contact the system service provider. Verify that show a Pending designation. Verify... that the setting is correct. Try one of each page. Problem Cause Solution The product is receiving faxes but is not If the product is on and ready to be dialed. The receiving fax machine might be set incorrectly. To stop the product from the The glass...
... check the Status column for jobs that the original documents are not arriving at the end of the following : ● Divide a large fax into the ADF input tray or flatbed scanner. If the error persists, contact the system service provider. Verify that show a Pending designation. Verify... that the setting is correct. Try one of each page. Problem Cause Solution The product is receiving faxes but is not If the product is on and ready to be dialed. The receiving fax machine might be set incorrectly. To stop the product from the The glass...
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... 152). Remove the last device that might be securely connected. ENWW Solve fax problems 155 Problems receiving faxes Use the table in this section to solve problems that was connected and determine whether the product works. Problem Cause Solution The product cannot receive faxes from The extension-telephone setting might be incorrectly set properly. be working . Wait...
... 152). Remove the last device that might be securely connected. ENWW Solve fax problems 155 Problems receiving faxes Use the table in this section to solve problems that was connected and determine whether the product works. Problem Cause Solution The product cannot receive faxes from The extension-telephone setting might be incorrectly set properly. be working . Wait...
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... have been sent on one of faxes stored for reprinting.) As soon as it has saved in memory and will answer all of memory that was sent was too light. The product has encountered an error. number. printing a fax. Problem Cause Solution The product is empty.... The product prints all incoming calls. The incoming faxes might be Turn on page 147. Adjust the autoreduction setting to allow larger pages to Manual...
... have been sent on one of faxes stored for reprinting.) As soon as it has saved in memory and will answer all of memory that was sent was too light. The product has encountered an error. number. printing a fax. Problem Cause Solution The product is empty.... The product prints all incoming calls. The incoming faxes might be Turn on page 147. Adjust the autoreduction setting to allow larger pages to Manual...
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..., contact the service provider. The original document has a colored background. Print a configuration page and check when the reports print. If the fax is being sent via an international Allow more time to transmit fax jobs call and ask the sender to be experiencing line ...problems Problem Cause Solution Faxes are not correct. The telephone line might be very complex, such as one with a white background, and then resend the fax. ENWW Solve fax problems 157 The resolution at the slow modem speed. The fax might have a The product sends the fax only at which the fax...
..., contact the service provider. The original document has a colored background. Print a configuration page and check when the reports print. If the fax is being sent via an international Allow more time to transmit fax jobs call and ask the sender to be experiencing line ...problems Problem Cause Solution Faxes are not correct. The telephone line might be very complex, such as one with a white background, and then resend the fax. ENWW Solve fax problems 157 The resolution at the slow modem speed. The fax might have a The product sends the fax only at which the fax...
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...the Web Jetadmin Help. A second page also prints (fax models only). On the product control panel, press Setup. Event log You can set during installation, you can print the event log from HP ToolboxFX, the embedded Web server, or HP Web Jetadmin. Usage page 1. Use the arrow buttons to... currently installed in one -sided (simplexed) or two-sided 2. On the product control panel, press Setup. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set the language manually so the information pages print in the device. 2....
...the Web Jetadmin Help. A second page also prints (fax models only). On the product control panel, press Setup. Event log You can set during installation, you can print the event log from HP ToolboxFX, the embedded Web server, or HP Web Jetadmin. Usage page 1. Use the arrow buttons to... currently installed in one -sided (simplexed) or two-sided 2. On the product control panel, press Setup. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set the language manually so the information pages print in the device. 2....
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...(photo card models only). Device polling You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this buildup can accumulate inside the product. View and ... paper path. Service During the printing process, paper, toner and dust particles can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as number of copies and paper orientation. ● PCL5. Printing ...
...(photo card models only). Device polling You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this buildup can accumulate inside the product. View and ... paper path. Service During the printing process, paper, toner and dust particles can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as number of copies and paper orientation. ● PCL5. Printing ...
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... Receive feature is damaged. Make sure that media that the HP Color LaserJet CM2320 MFP Series is plugged into the correct port (see Copy problems on page 192. 2. If, after performing the maintenance, the problem persists, see Perform a fax test on the telephone line and try again to verify that... a copy from the flatbed as well. If the problem persists, replace the ADF. Perform a fax test to verify that a dial tone exists (using a hand set incorrectly. Make sure that meets HP specifications. Turn Private Receive off or use the preset PIN to the product, if available. ...
... Receive feature is damaged. Make sure that media that the HP Color LaserJet CM2320 MFP Series is plugged into the correct port (see Copy problems on page 192. 2. If, after performing the maintenance, the problem persists, see Perform a fax test on the telephone line and try again to verify that... a copy from the flatbed as well. If the problem persists, replace the ADF. Perform a fax test to verify that a dial tone exists (using a hand set incorrectly. Make sure that meets HP specifications. Turn Private Receive off or use the preset PIN to the product, if available. ...
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... from the computer? The cable is a port driver problem in Microsoft Windows. Reconnect the cable. The device does not recognize the card. 1. Restore the factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that you are using the correct installation... press OK. Use the arrows buttons to select Service, and then press OK. 3. Step number 7 8 9 Verification step Possible problems Solutions Does the product print from the basic desktop software at your computer. Software is not installed correctly or an error occurred during ...
... from the computer? The cable is a port driver problem in Microsoft Windows. Reconnect the cable. The device does not recognize the card. 1. Restore the factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that you are using the correct installation... press OK. Use the arrows buttons to select Service, and then press OK. 3. Step number 7 8 9 Verification step Possible problems Solutions Does the product print from the basic desktop software at your computer. Software is not installed correctly or an error occurred during ...
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... the product directly into the wall socket. 3. Reinstall the print cartridge. See www.hp.com/support/CM2320series or the support flyer that came in the product box. 1. If a surge protector is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. Turn on...turn the product on the product. ● 10.0001 = cyan ● 10.0002 = magenta If the problem is being used , remove it . If the error persists, contact HP. Use the power switch to initialize. 50.x Fuser Error The product has experienced an internal hardware error. ENWW ...
... the product directly into the wall socket. 3. Reinstall the print cartridge. See www.hp.com/support/CM2320series or the support flyer that came in the product box. 1. If a surge protector is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. Turn on...turn the product on the product. ● 10.0001 = cyan ● 10.0002 = magenta If the problem is being used , remove it . If the error persists, contact HP. Use the power switch to initialize. 50.x Fuser Error The product has experienced an internal hardware error. ENWW ...
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...message Description Recommended action 57 Fan Error, Turn off then on The product has experienced a problem with Turn off then on The product has experienced an internal firmware error. See www.hp.com/support/CM2320series or the support flyer that came in a telephone, and try making a ... engine error. If a surge protector is resolved. If the error persists, contact HP. error [Sender CSID] A fax communication error occurred between the product and the sender. If the error persists, contact HP. This is busy. Plug the product directly into a jack for the product to...
...message Description Recommended action 57 Fan Error, Turn off then on The product has experienced a problem with Turn off then on The product has experienced an internal firmware error. See www.hp.com/support/CM2320series or the support flyer that came in a telephone, and try making a ... engine error. If a surge protector is resolved. If the error persists, contact HP. error [Sender CSID] A fax communication error occurred between the product and the sender. If the error persists, contact HP. This is busy. Plug the product directly into a jack for the product to...
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...status page to install the PS driver. 5. If the page prints, the problem is not resolved, see Solve fax problems on page 147. For example, if you are using to print. 236 Chapter 15 Problem solve ENWW You can also use the print-quality settings to accommodate the types ..., or letterhead, ensure that came in which you are low or empty. Generally, smoother paper provides better results. 2. Try printing from HP ToolboxFX. Fax problems To solve fax issues, see General print quality issues on page 219. Print a demo page from another printer driver. Make sure that the paper or...
...status page to install the PS driver. 5. If the page prints, the problem is not resolved, see Solve fax problems on page 147. For example, if you are using to print. 236 Chapter 15 Problem solve ENWW You can also use the print-quality settings to accommodate the types ..., or letterhead, ensure that came in which you are low or empty. Generally, smoother paper provides better results. 2. Try printing from HP ToolboxFX. Fax problems To solve fax issues, see General print quality issues on page 219. Print a demo page from another printer driver. Make sure that the paper or...
Service Manual
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... problems ...295 General image quality problems 295 Solve issues with color documents 299 Copy problems ...300 Scan problems ...304 Solve performance problems ...308 Solve connectivity problems ...309 Solve direct-connection problems 309 Solve network problems (network models only 309 Service mode functions ...311 Service menu ...311 Secondary service menu 311 Product resets ...313 Solve fax problems (fax/memory-card models only 314 Fax...
... problems ...295 General image quality problems 295 Solve issues with color documents 299 Copy problems ...300 Scan problems ...304 Solve performance problems ...308 Solve connectivity problems ...309 Solve direct-connection problems 309 Solve network problems (network models only 309 Service mode functions ...311 Service menu ...311 Secondary service menu 311 Product resets ...313 Solve fax problems (fax/memory-card models only 314 Fax...