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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
...3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6
Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... possible, perform a backup of Drive Failure
Recommended Actions for End User to OS,
Software, or other hardware problems)
Page 4 YES
Run F2 Quick/Short Diagnostic Test
Try reseating drive & check
NO
for loose connectors
NO
Replace drive or
contact customer
YES
support for product model installed
Drive does not need to be Replaced (look to Take Document any...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... can be installed to install the more advanced diagnostics.
Advanced Diagnostics - If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Page 5 There are new firmware updates for your...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
Page 6 Intel Matrix Storage Technology driver
HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA Native Mode is a storage interface technology that could affect hard disk...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... driver enhancements for your hard drive:
Page 7 eight times larger than current drive technology. Depending on Products with physical sectors (disk media). For more information, refer to the Maintenance and Service guide for your HP Business Notebook, refer to the following URL:
www.hp.com/go/clientautomation
Additional HP Recommendations for Optimizing Performance on the installed OS...
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PCs and desktop PCs - White Pa - Page 4
...Interface (AHCI) Driver. Actions to be taken to optimize system performance, with links to 3.0, install Windows Automated Installation Kit (AIK). C
For WinPE installations prior to the appropriate downloads
Scenario Actions
A
Your Advanced Format drive is , non-HP) media
A
A
E
E
E
E
E
B
You are installing HP restore media
A
A
E
E
E
A
B
E
You are installing an HP F11 restore...
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PCs and desktop PCs - White Pa - Page 8
...the associated hotfix as administrator. 6. At the prompt, expand the Windows PE image by mounting boot.wim to be updated into a location by entering the following :
expand.exe c:\Windows6.../Apply-Unattend=c:\Windows6.1-KB982018-x86.xml
9.
Download the Windows PE hotfix to your c: drive from the Microsoft Support site at
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=982018&kbln...
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PCs and desktop PCs - White Pa - Page 9
...installed, download the DISKEXT utility from the Windows command line. 2. Identify the Partition Starting Offset value of each partition and divide by 4096. After the operating system has been installed, run wmic from http://technet.microsoft.com/en-us/sysinternals/bb896648;
Boot the system via bootable Windows...Using DiskExt
1. Run diskext from the Windows command line. 3. If the value ...
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PCs and desktop PCs - White Pa - Page 12
... there differences between Advanced Format drive models? Many vendors are using. Changing your environment and the deployment tool you must first use Windows 7 or Windows Vista SP1 or later to accommodate Advanced Format-compatibility does not negatively impact a drive with conventional drives or a mixture of their software by HP is a greater risk of the unexpected...
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PCs and desktop PCs - White Pa - Page 17
... RST support for HP products and services are U.S. Microsoft, Windows, and Windows Vista are set forth in the U.S. AMD Opteron is subject to change without notice. For more information
Microsoft KB article 982018
http://support.microsoft.com/kb/982018
Information on AIK for Windows 7
http://technet.microsoft.com/enus/library/dd349343(WS.10).aspx
AIK for Windows 7 download
http...
HP Pavilion dv4000 Notebook PCs, Compaq Presario V4000 Notebook PCs, and HP Compaq nx7220 Notebook PCs - Maintenance and Service - Page 19
Maintenance and Service Guide
1-13 Product Description
Table 1-4
Left-Side Components, HP Pavilion dv4200 (Continued)
Item Component
Function
6
1394 port (4-pin; jack (full-featured
models only)
15
Audio-out (headphone) Connects an optional headphone or
jack (defeatured
powered stereo speakers. Also connects
models only)
the audio function of an optional S-Video device, such as a ...
HP Pavilion dv4000 Notebook PCs, Compaq Presario V4000 Notebook PCs, and HP Compaq nx7220 Notebook PCs - Maintenance and Service - Page 21
...
full-featured
models only)
Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.
7
Memory Reader
(full-featured
models only)
Supports the following...Service Guide
1-15 Product Description
Table 1-5
Left-Side Components
Compaq Presario V4200 and HP Compaq nx7220 (Continued)
Item Component
Function
6
1394 port (4-pin; jack (defeatured
models...
HP Pavilion dv4000 Notebook PCs, Compaq Presario V4000 Notebook PCs, and HP Compaq nx7220 Notebook PCs - Maintenance and Service - Page 36
...; Enable/Disable automatic DriveLock. ■ Reset power-on authentication credential.
✎ Embedded Security settings are accessible only when you enter Computer Setup by turning on support for inclusion in the system. Troubleshooting
Selecting from the Security Menu
Select Administrator password Power-on restart. Enable/disable DriveLock;
Enable NIC for smart cards.
✎ This...
HP Pavilion dv4000 Notebook PCs, Compaq Presario V4000 Notebook PCs, and HP Compaq nx7220 Notebook PCs - Maintenance and Service - Page 38
... legacy support is enabled
❐ A USB keyboard, mouse, and hub work even when a Windows operating system is not loaded.
❐ The computer starts from the Advanced Menu
Select Language (or press f2) Boot options
Device options
Table 2-4
Advanced Menu
To Do This
Change the Computer Setup language.
■ Enable/Disable MultiBoot, which sets a startup...
HP Pavilion dv4000 Notebook PCs, Compaq Presario V4000 Notebook PCs, and HP Compaq nx7220 Notebook PCs - Maintenance and Service - Page 53
... Service Guide
2-21 Install bootable diskette and
reboot computer.
Y
Go to "Flowchart 2.17-Nonfunctioning
Device." Go to "Flowchart 2.17-Nonfunctioning Device." N
N
Boot from
diskette drive.
Enable drive and cold boot
computer. Y Replace the following
components
Nonsystem disk error? Done
N
Y
Nonsystem disk message? N
N
Bootable diskette in the Setup
utility? Troubleshooting...
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