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...off or lost its LAN connection in printcap file. Check whether the printer was turned off to fix a paper jam.) Use the HP-UX command lpstat -Pqname to print the type of test file you specified: PCL, PostScript, HP-GL/2, or ASCII. 9. Example 1 (suggested name for an ASCII...=laserjet1:\ :rp=text:\ :lf=/usr/spool/lpd/ERRORLOG:\ :sd=/usr/spool/lpd/lj1_text: Example 2 (suggested name for PostScript, PCL, or HP-GL/2 printers): raw | lj1_raw:\ :lp=:\ :rm=laserjet:\ :rp=raw:\ :lf=/usr/spool/lpd/ERRORLOG:\ :sd=/usr/spool/lpd/lj1_raw: 8. The disabled queue can be restarted using the following ...
...off or lost its LAN connection in printcap file. Check whether the printer was turned off to fix a paper jam.) Use the HP-UX command lpstat -Pqname to print the type of test file you specified: PCL, PostScript, HP-GL/2, or ASCII. 9. Example 1 (suggested name for an ASCII...=laserjet1:\ :rp=text:\ :lf=/usr/spool/lpd/ERRORLOG:\ :sd=/usr/spool/lpd/lj1_text: Example 2 (suggested name for PostScript, PCL, or HP-GL/2 printers): raw | lj1_raw:\ :lp=:\ :rm=laserjet:\ :rp=raw:\ :lf=/usr/spool/lpd/ERRORLOG:\ :sd=/usr/spool/lpd/lj1_raw: 8. The disabled queue can be restarted using the following ...
HP Color LaserJet 5500 series printer - User Guide
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7 Maintenance Managing the print cartridge 102 HP print cartridges 102 Non-HP print cartridges 102 Print cartridge authentication 102 HP fraud hotline 102 Print cartridge storage 102 Print cartridge life expectancy 103 Checking the print ...Paper jams 137 Paper jam recovery 137 Common causes of paper jams 139 Clearing paper jams 141 Jam in Tray 1 or Tray 2 141 Jam in Tray 3 or Tray 4 144 Jams in the top cover 150 Jam in paper input path or paper path 154 Jam in duplex path 157 Paper handling problems 160 Printer response problems 166 Printer control panel problems 170 Color...
7 Maintenance Managing the print cartridge 102 HP print cartridges 102 Non-HP print cartridges 102 Print cartridge authentication 102 HP fraud hotline 102 Print cartridge storage 102 Print cartridge life expectancy 103 Checking the print ...Paper jams 137 Paper jam recovery 137 Common causes of paper jams 139 Clearing paper jams 141 Jam in Tray 1 or Tray 2 141 Jam in Tray 3 or Tray 4 144 Jams in the top cover 150 Jam in paper input path or paper path 154 Jam in duplex path 157 Paper handling problems 160 Printer response problems 166 Printer control panel problems 170 Color...
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... menus, help information, animations, and error messages. Menus give access to printer functions and detailed information. 20 Chapter 2 Control panel EN_WW Graphics illustrate levels of supplies, the locations of paper jams, and job status. The Ready, Data, and Attention lights provide at-a-...glance information about the printer and print jobs. Its display provides graphic information about the printer and print jobs. Control panel overview The control...
... menus, help information, animations, and error messages. Menus give access to printer functions and detailed information. 20 Chapter 2 Control panel EN_WW Graphics illustrate levels of supplies, the locations of paper jams, and job status. The Ready, Data, and Attention lights provide at-a-...glance information about the printer and print jobs. Its display provides graphic information about the printer and print jobs. Control panel overview The control...
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...few pages printed, and this might be optimal. To set the language. Press to suffer. • OFF-The printer will appear in the language that was involved in a paper jam. Press or to highlight SYSTEM SETUP. 5. Press PAUSE/RESUME. Press to select the appropriate setting. 9. Press or...may also change the language at any page involved in a paper jam. Press to set the default language appears when the printer is turned on when sufficient memory is the default value. • AUTO-the printer automatically turns jam recovery on for the first time. Language The option to set...
...few pages printed, and this might be optimal. To set the language. Press to suffer. • OFF-The printer will appear in the language that was involved in a paper jam. Press or to highlight SYSTEM SETUP. 5. Press PAUSE/RESUME. Press to select the appropriate setting. 9. Press or...may also change the language at any page involved in a paper jam. Press to set the default language appears when the printer is turned on when sufficient memory is the default value. • AUTO-the printer automatically turns jam recovery on for the first time. Language The option to set...
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... is designed for the temperatures of the HP Color LaserJet 5500 image fuser. Use of paper outside the printer's specifications will cause a loss of print quality and increase the chance of paper jams occuring. • Do not use paper that is not designed for the Color LaserJet 5500 printer. 60 Chapter 4 Printing tasks EN_WW Paper that is embossed or coated and is...
... is designed for the temperatures of the HP Color LaserJet 5500 image fuser. Use of paper outside the printer's specifications will cause a loss of print quality and increase the chance of paper jams occuring. • Do not use paper that is not designed for the Color LaserJet 5500 printer. 60 Chapter 4 Printing tasks EN_WW Paper that is embossed or coated and is...
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...Tray 1 (163 g/m2 to 200 g/m2). • In either the software application or the driver, select HEAVY or CARDSTOCK as HP Cover Stock, can be loaded face-down . In general do not use the following guidelines will print most heavy media that does not... should be printed long-edge first to prevent them from Tray 1 to change the printer driver's envelope orientation. See Configuring input trays. See Printing envelopes from sealing during printing, which can cause printer jams. Exposed adhesive can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear.
...Tray 1 (163 g/m2 to 200 g/m2). • In either the software application or the driver, select HEAVY or CARDSTOCK as HP Cover Stock, can be loaded face-down . In general do not use the following guidelines will print most heavy media that does not... should be printed long-edge first to prevent them from Tray 1 to change the printer driver's envelope orientation. See Configuring input trays. See Printing envelopes from sealing during printing, which can cause printer jams. Exposed adhesive can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear.
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...; what alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and cover open) • the e-mail account to which the alerts should be forwarded Software HP Web Jetadmin Embedded Web server Printer Status and Alerts Information location See HP Web Jetadmin for details on alerts and how to set them...
...; what alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and cover open) • the e-mail account to which the alerts should be forwarded Software HP Web Jetadmin Embedded Web server Printer Status and Alerts Information location See HP Web Jetadmin for details on alerts and how to set them...
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The following topics are covered: • Basic troubleshooting checklist • Control panel message types • Control panel messages • Paper jams • Common causes of paper jams • Clearing paper jams • Paper handling problems • Printer response problems • Printer control panel problems • Color printing problems • Incorrect printer output • Software application problems • Print quality troubleshooting EN_WW 113 Problemsolving This chapter describes what to do if problems arise with your printer.
The following topics are covered: • Basic troubleshooting checklist • Control panel message types • Control panel messages • Paper jams • Common causes of paper jams • Clearing paper jams • Paper handling problems • Printer response problems • Printer control panel problems • Color printing problems • Incorrect printer output • Software application problems • Print quality troubleshooting EN_WW 113 Problemsolving This chapter describes what to do if problems arise with your printer.
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...be cleared by turning the printer off and then on. Some error messages are not affected by the next print job. Some of these messsages are cleared by the AUTO CONTINUE setting. They change as adding paper or clearing a paper jam. Whenever the printer is online. If CLEARABLE ...WARNINGS is displayed, the printer will cancel the job. If AUTO CONTINUE=ON is set to clear them. These messages are...
...be cleared by turning the printer off and then on. Some error messages are not affected by the next print job. Some of these messsages are cleared by the AUTO CONTINUE setting. They change as adding paper or clearing a paper jam. Whenever the printer is online. If CLEARABLE ...WARNINGS is displayed, the printer will cancel the job. If AUTO CONTINUE=ON is set to clear them. These messages are...
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... event log is doing an internal test. No action necessary. The printer encountered a request for a personality that the fuser is in the printer. The printer jammed or detected misplaced paper when turned on the active data channel is received and discarded. Press for possible paper jams. No action necessary. No action necessary. The engine is cleared. Note...
... event log is doing an internal test. No action necessary. The printer encountered a request for a personality that the fuser is in the printer. The printer jammed or detected misplaced paper when turned on the active data channel is received and discarded. Press for possible paper jams. No action necessary. No action necessary. The engine is cleared. Note...
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To disable paper jam recovery 1. Paper jams 137 Paper jams Use this illustration to highlight CONFIGURE DEVICE. For instructions on clearing paper jams, see Clearing paper jams. Note EN_WW Paper jam locations (shown without optional Tray 3 or optional Tray 4) 1 top cover area 2 duplex path 3 paper path 4 input path 5 trays Paper jam recovery This printer automatically provides paper jam recovery, a feature that were printed before the paper jam occurred. During the recovery...
To disable paper jam recovery 1. Paper jams 137 Paper jams Use this illustration to highlight CONFIGURE DEVICE. For instructions on clearing paper jams, see Clearing paper jams. Note EN_WW Paper jam locations (shown without optional Tray 3 or optional Tray 4) 1 top cover area 2 duplex path 3 paper path 4 input path 5 trays Paper jam recovery This printer automatically provides paper jam recovery, a feature that were printed before the paper jam occurred. During the recovery...
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Press to select SYSTEM SETUP. 6. Press to select OFF. 10. To improve print speed and increase memory resources, you may want to select CONFIGURE DEVICE. 4. Press to disable paper jam recovery. Press to select JAM RECOVERY. 8. Press to highlight SYSTEM SETUP. 5. Press to highlight JAM RECOVERY. 7. 3. Press to highlight OFF. 9. Press the PAUSE/RESUME button to return to the Ready state. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. 138 Chapter 8 Problemsolving EN_WW
Press to select SYSTEM SETUP. 6. Press to select OFF. 10. To improve print speed and increase memory resources, you may want to select CONFIGURE DEVICE. 4. Press to disable paper jam recovery. Press to select JAM RECOVERY. 8. Press to highlight SYSTEM SETUP. 5. Press to highlight JAM RECOVERY. 7. 3. Press to highlight OFF. 9. Press the PAUSE/RESUME button to return to the Ready state. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. 138 Chapter 8 Problemsolving EN_WW
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...use paper that meets HP specifications. Paper is removed before removing it settles into the input tray. Do not fan paper. Paper is binding or sticking together. Reset the printer. Wait until the page completely settles in the output bin before it . Paper is installed incorrectly, causing repeated jams. .... You might need to feed single sheets from the input tray. Common causes of paper jams The following table lists common causes of paper jams1 Paper does not meet HP-recommended paper specifications. A supply item is not picked up by the internal rollers from the tray...
...use paper that meets HP specifications. Paper is removed before removing it settles into the input tray. Do not fan paper. Paper is binding or sticking together. Reset the printer. Wait until the page completely settles in the output bin before it . Paper is installed incorrectly, causing repeated jams. .... You might need to feed single sheets from the input tray. Common causes of paper jams The following table lists common causes of paper jams1 Paper does not meet HP-recommended paper specifications. A supply item is not picked up by the internal rollers from the tray...
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... their useful life. Issue Cause Solution Common causes of paper jams (continued) Printer supply items have reached the end of the supplies. Paper was not stored correctly. See Replacing supplies for messages prompting you to replace supplies, or print a supplies status page to jam, contact HP Customer Support or your authorized HP service provider. Replace the print...
... their useful life. Issue Cause Solution Common causes of paper jams (continued) Printer supply items have reached the end of the supplies. Paper was not stored correctly. See Replacing supplies for messages prompting you to replace supplies, or print a supplies status page to jam, contact HP Customer Support or your authorized HP service provider. Replace the print...
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Grasp the the front cover and pull down . If the transfer unit is open the top cover. 2. Clearing paper jams 141 CAUTION EN_WW Do not place anything on the transfer unit while it is damaged, print quality problems may result. Using the side handles, open . Use these procedures to clear the jam. Jam in Tray 1 or Tray 2 1. Grasp the green handles on the control panel. Clearing paper jams Each section below corresponds with a jam message that might appear on the transfer unit and pull down . 3.
Grasp the the front cover and pull down . If the transfer unit is open the top cover. 2. Clearing paper jams 141 CAUTION EN_WW Do not place anything on the transfer unit while it is damaged, print quality problems may result. Using the side handles, open . Use these procedures to clear the jam. Jam in Tray 1 or Tray 2 1. Grasp the green handles on the control panel. Clearing paper jams Each section below corresponds with a jam message that might appear on the transfer unit and pull down . 3.
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Make sure all paper fragments are completely closed. EN_WW Clearing paper jams 143 To remove any partially fed paper, grasp the paper by both corners and pull down. Note If the paper tears, make sure the paper is clear. Check to ensure that all trays are removed from the paper path before resuming printing. 9. 8. Inspect the paper path above to make sure that it is located correctly and flush with the paper guides. 10. Insert the tray into the printer.
Make sure all paper fragments are completely closed. EN_WW Clearing paper jams 143 To remove any partially fed paper, grasp the paper by both corners and pull down. Note If the paper tears, make sure the paper is clear. Check to ensure that all trays are removed from the paper path before resuming printing. 9. 8. Inspect the paper path above to make sure that it is located correctly and flush with the paper guides. 10. Insert the tray into the printer.
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CAUTION Do not place anything on the transfer unit and pull down. Note 5. If the paper tears, make sure that it is open. 3. Grasp the paper by both corners and pull up. EN_WW Clearing paper jams 145 Inspect the paper path to ensure that all paper fragments are removed from the paper path before resuming printing. Grasp the green handles on the transfer unit while it is damaged, print quality problems may result. 4. If the transfer unit is clear.
CAUTION Do not place anything on the transfer unit and pull down. Note 5. If the paper tears, make sure that it is open. 3. Grasp the paper by both corners and pull up. EN_WW Clearing paper jams 145 Inspect the paper path to ensure that all paper fragments are removed from the paper path before resuming printing. Grasp the green handles on the transfer unit while it is damaged, print quality problems may result. 4. If the transfer unit is clear.
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Note 9. If the paper tears, make sure the paper is clear. Inspect the above paper path to make sure that it on a flat surface. Pull out Tray 2 and place it is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 12. EN_WW Clearing paper jams 147 Check Tray 3 and Tray 4 to ensure that all paper fragments are removed from the paper path before resuming printing. 10.
Note 9. If the paper tears, make sure the paper is clear. Inspect the above paper path to make sure that it on a flat surface. Pull out Tray 2 and place it is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 12. EN_WW Clearing paper jams 147 Check Tray 3 and Tray 4 to ensure that all paper fragments are removed from the paper path before resuming printing. 10.
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16. Close the top cover. Insert Tray 2 into the printer. EN_WW Clearing paper jams 149 Make sure all trays are completely closed. 17.
16. Close the top cover. Insert Tray 2 into the printer. EN_WW Clearing paper jams 149 Make sure all trays are completely closed. 17.
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If the fuser is 190 C (374 F). WARNING! Grasp the paper by both corners to disengage the fuser rollers. The fuser operating temperature is damaged, print quality problems may result. 1. Do not touch the fuser. Firmly pull forward on the two green levers to remove it . 3. EN_WW Clearing paper jams 151 It is hot and could cause burns! Using the side handles, open the top cover. 2. Wait 10 minutes to allow the fuser to remove a jam in the top cover Do not use a sharp object to cool before touching it , if possible. CAUTION Jam in the fuser.
If the fuser is 190 C (374 F). WARNING! Grasp the paper by both corners to disengage the fuser rollers. The fuser operating temperature is damaged, print quality problems may result. 1. Do not touch the fuser. Firmly pull forward on the two green levers to remove it . 3. EN_WW Clearing paper jams 151 It is hot and could cause burns! Using the side handles, open the top cover. 2. Wait 10 minutes to allow the fuser to remove a jam in the top cover Do not use a sharp object to cool before touching it , if possible. CAUTION Jam in the fuser.