AIT Drive Reference Guide
Page 3
... on Equipment ix Important Safety Information x Getting Help xi Compaq Technical Support xi Compaq Website xi Compaq Authorized Reseller xi 1 Overview of the AIT Drive Requirements 1-1 Disaster Recovery Feature 1-1 Features 1-2 Installation Overview 1-3 2 Installing the Software Drivers Device Drivers 2-1 Windows NT 2-2 Additional Information 2-2 Windows 2000 2-2 Novell NetWare 2-3 NetWare ASPI Support 2-4 Compaq Tru64 UNIX 2-4 OpenVMS 2-5 SCO OpenServer 2-5 Configuring the SCSI ID for SCO OpenServer 2-6 SCO UnixWare 2-6 Sun Solaris Intel...
... on Equipment ix Important Safety Information x Getting Help xi Compaq Technical Support xi Compaq Website xi Compaq Authorized Reseller xi 1 Overview of the AIT Drive Requirements 1-1 Disaster Recovery Feature 1-1 Features 1-2 Installation Overview 1-3 2 Installing the Software Drivers Device Drivers 2-1 Windows NT 2-2 Additional Information 2-2 Windows 2000 2-2 Novell NetWare 2-3 NetWare ASPI Support 2-4 Compaq Tru64 UNIX 2-4 OpenVMS 2-5 SCO OpenServer 2-5 Configuring the SCSI ID for SCO OpenServer 2-6 SCO UnixWare 2-6 Sun Solaris Intel...
AIT Drive Reference Guide
Page 4
... 4-1 Errors Resulting from Cleaning Neglect 4-2 Tape Drive Cleaning Procedure 4-3 5 Troubleshooting the AIT Drive Eliminating Resource Conflicts 5-1 Completing the System Configuration Worksheet 5-1 Quick Checklist 5-2 Hardware 5-2 Software 5-3 Installation Troubleshooting 5-3 SCO OpenServer Systems 5-5 Windows NT Systems 5-5 Novell NetWare Systems 5-5 Compaq AlphaServer Troubleshooting 5-6 Compaq Tru64 UNIX and OpenVMS Systems 5-6 Windows NT Systems 5-6 Resolving Operating Problems 5-7 Correcting Intermittent Failures 5-7 Upgrading Firmware 5-8 Upgrading Firmware Using TSMC...
... 4-1 Errors Resulting from Cleaning Neglect 4-2 Tape Drive Cleaning Procedure 4-3 5 Troubleshooting the AIT Drive Eliminating Resource Conflicts 5-1 Completing the System Configuration Worksheet 5-1 Quick Checklist 5-2 Hardware 5-2 Software 5-3 Installation Troubleshooting 5-3 SCO OpenServer Systems 5-5 Windows NT Systems 5-5 Novell NetWare Systems 5-5 Compaq AlphaServer Troubleshooting 5-6 Compaq Tru64 UNIX and OpenVMS Systems 5-6 Windows NT Systems 5-6 Resolving Operating Problems 5-7 Correcting Intermittent Failures 5-7 Upgrading Firmware 5-8 Upgrading Firmware Using TSMC...
AIT Drive Reference Guide
Page 13
... the drive installation, using the documentation included with a 32-bit Fast SCSI-2 Controller or higher. IMPORTANT: All SCSI devices on changing this setting. Disaster Recovery Feature Your new tape drive supports disaster recovery (DR) provided by various Compaq approved tape backup software vendors. DR support for more information refer to a 2:1 data storage compression ratio. For more information on the same bus must either be internal when other devices are external or vice versa. With a backup software application...
... the drive installation, using the documentation included with a 32-bit Fast SCSI-2 Controller or higher. IMPORTANT: All SCSI devices on changing this setting. Disaster Recovery Feature Your new tape drive supports disaster recovery (DR) provided by various Compaq approved tape backup software vendors. DR support for more information refer to a 2:1 data storage compression ratio. For more information on the same bus must either be internal when other devices are external or vice versa. With a backup software application...
AIT Drive Reference Guide
Page 15
Install backup application software. If not present, install the controller. 2. AIT Drive Reference Guide 1-3 Install the software drivers. (See Chapter 2, "Installing the Software Drivers.") 5. Set the SCSI ID. (Refer to the installation instructions on the Compaq AIT Drive Documentation CD.) NOTE: Step 2 does not apply to the installation instructions on the Compaq AIT Drive Documentation CD.) 4. Overview of the AIT Drive Installation Overview 1. Install the tape drive. (Refer to the Compaq AIT 35 IDE tape drive. 3.
Install backup application software. If not present, install the controller. 2. AIT Drive Reference Guide 1-3 Install the software drivers. (See Chapter 2, "Installing the Software Drivers.") 5. Set the SCSI ID. (Refer to the installation instructions on the Compaq AIT Drive Documentation CD.) NOTE: Step 2 does not apply to the installation instructions on the Compaq AIT Drive Documentation CD.) 4. Overview of the AIT Drive Installation Overview 1. Install the tape drive. (Refer to the Compaq AIT 35 IDE tape drive. 3.
AIT Drive Reference Guide
Page 17
... drivers on tape device drivers. AIT Drive Reference Guide 2-1 You can also download SCSI and tape drivers from the Compaq website at http://www.compaq.com/support/files/server/us/index.html. 2 Installing the Software Drivers The following operating environments support the AIT tape drives: • Microsoft Windows NT • Microsoft Windows 2000 • Novell NetWare • Compaq Tru64 UNIX • OpenVMS • SCO OpenServer • SCO UnixWare • Sun Solaris Intel Platform Edition Device Drivers Drivers for SCSI controllers...
... drivers on tape device drivers. AIT Drive Reference Guide 2-1 You can also download SCSI and tape drivers from the Compaq website at http://www.compaq.com/support/files/server/us/index.html. 2 Installing the Software Drivers The following operating environments support the AIT tape drives: • Microsoft Windows NT • Microsoft Windows 2000 • Novell NetWare • Compaq Tru64 UNIX • OpenVMS • SCO OpenServer • SCO UnixWare • Sun Solaris Intel Platform Edition Device Drivers Drivers for SCSI controllers...
AIT Drive Reference Guide
Page 18
... with each tape drive and its contents can be required for functionality with products such as Veritas Backup Exec and Computer Associates ARCserve. The Compaq Native Drivers CD ships with each computer. Support Software Diskettes can be downloaded from the Compaq website. Most third-party backup software vendors have their own drivers or method to your initial Windows NT installation, install the SCSI device driver for...
... with each tape drive and its contents can be required for functionality with products such as Veritas Backup Exec and Computer Associates ARCserve. The Compaq Native Drivers CD ships with each computer. Support Software Diskettes can be downloaded from the Compaq website. Most third-party backup software vendors have their own drivers or method to your initial Windows NT installation, install the SCSI device driver for...
AIT Drive Reference Guide
Page 19
Novell NetWare Drivers for the SCSI controllers are located on any of the Novell Software Support Diskettes (NSSD) for Servers CD, version 4.9 or higher into the CD-ROM drive. 3. The software tape device driver is located either with your tape backup software or with each computer. Installing the Software Drivers Refer to your backup application installation guide for Servers CD and Support Software Diskettes. The System Utility Screen appears. 4. All selected items are additional driver issues...
Novell NetWare Drivers for the SCSI controllers are located on any of the Novell Software Support Diskettes (NSSD) for Servers CD, version 4.9 or higher into the CD-ROM drive. 3. The software tape device driver is located either with your tape backup software or with each computer. Installing the Software Drivers Refer to your backup application installation guide for Servers CD and Support Software Diskettes. The System Utility Screen appears. 4. All selected items are additional driver issues...
AIT Drive Reference Guide
Page 20
... SCSI tape drives to the system. 2-4 AIT Drive Reference Guide This driver is loaded automatically when you download and use the latest NWASPI driver from the C:\nwserver\drivers directory. It is the tape driver for Netware Version 9.0. This is recommended that you start the backup application. If you can load it from the Novell website. Refer your third party vendor documentation for True64 UNIX provides a standard tape drive interface. ctape_ioctl: unmapped scsi density code...
... SCSI tape drives to the system. 2-4 AIT Drive Reference Guide This driver is loaded automatically when you download and use the latest NWASPI driver from the C:\nwserver\drivers directory. It is the tape driver for Netware Version 9.0. This is recommended that you start the backup application. If you can load it from the Novell website. Refer your third party vendor documentation for True64 UNIX provides a standard tape drive interface. ctape_ioctl: unmapped scsi density code...
AIT Drive Reference Guide
Page 21
... AIT drive without a software tape device driver. EFS for SCO OpenServer is available on configuring the driver. • An appropriate SCSI controller driver. AIT Drive Reference Guide 2-5 The software tape device driver is located either with your backup application installation guide for more information regarding additional software that might be downloaded from the Compaq website. The Support Software ships with the operating system. Refer to support the AIT tape drive under SCO OpenServer are located on the Support Software Diskettes and on the Support Software...
... AIT drive without a software tape device driver. EFS for SCO OpenServer is available on configuring the driver. • An appropriate SCSI controller driver. AIT Drive Reference Guide 2-5 The software tape device driver is located either with your backup application installation guide for more information regarding additional software that might be downloaded from the Compaq website. The Support Software ships with the operating system. Refer to support the AIT tape drive under SCO OpenServer are located on the Support Software Diskettes and on the Support Software...
AIT Drive Reference Guide
Page 22
... bus number will be used to ensure the new tape configuration is built into SCO UNIX. The information will only communicate with the AIT tape drive for directions on setting the SCSI ID. type= S ha=0 id=2 lun=0 ht=... Relink the kernel and reboot the computer to support Compaq SCSI tape drives under "Review or Modify Hardware Settings," then "View and Edit Details." Run the hwconfig command to install SCO OpenServer...
... bus number will be used to ensure the new tape configuration is built into SCO UNIX. The information will only communicate with the AIT tape drive for directions on setting the SCSI ID. type= S ha=0 id=2 lun=0 ht=... Relink the kernel and reboot the computer to support Compaq SCSI tape drives under "Review or Modify Hardware Settings," then "View and Edit Details." Run the hwconfig command to install SCO OpenServer...
AIT Drive Reference Guide
Page 28
... is engaged in before the drive ejects the cassette from the drive either by using a software command or by pressing the eject button. Do not use unapproved cassettes; IMPORTANT: Compaq only supports media bearing the Compaq logo in a controlled manner and no data is lost. 3-4 AIT Drive Reference Guide This ensures that the task is terminated in Compaq tape drives. Operating the AIT Drive Importance of Using Compaq-Approved Cassettes Compaq...
... is engaged in before the drive ejects the cassette from the drive either by using a software command or by pressing the eject button. Do not use unapproved cassettes; IMPORTANT: Compaq only supports media bearing the Compaq logo in a controlled manner and no data is lost. 3-4 AIT Drive Reference Guide This ensures that the task is terminated in Compaq tape drives. Operating the AIT Drive Importance of Using Compaq-Approved Cassettes Compaq...
AIT Drive Reference Guide
Page 29
Force an ejection only as a quick way to open the tape drive. To eject a cassette immediately, hold the eject button down for at the risk of losing data. Operating the AIT Drive Forcing the Ejection of a Cassette CAUTION: You can lose data if you force the ejection of a cassette or the cassette can be forced to a Compaq authorized service provider. If a cassette is required, even at least 5 seconds. AIT Drive Reference Guide 3-5 never...
Force an ejection only as a quick way to open the tape drive. To eject a cassette immediately, hold the eject button down for at the risk of losing data. Operating the AIT Drive Forcing the Ejection of a Cassette CAUTION: You can lose data if you force the ejection of a cassette or the cassette can be forced to a Compaq authorized service provider. If a cassette is required, even at least 5 seconds. AIT Drive Reference Guide 3-5 never...
AIT Drive Reference Guide
Page 33
... minimizes buildup on that the device is in properly maintaining a tape drive and preventing errors. however, they require simple routine maintenance to the tape drive. The drive also needs cleaning when the drive Status LED displays long flashes with a cleaning cassette are designed to follow recommended cleaning procedures could result in good working order. Failure to operate reliably under worst-case conditions; AIT Drive Reference Guide 4-1 4 Cleaning the AIT Drive Reliable backup of your system is...
... minimizes buildup on that the device is in properly maintaining a tape drive and preventing errors. however, they require simple routine maintenance to the tape drive. The drive also needs cleaning when the drive Status LED displays long flashes with a cleaning cassette are designed to follow recommended cleaning procedures could result in good working order. Failure to operate reliably under worst-case conditions; AIT Drive Reference Guide 4-1 4 Cleaning the AIT Drive Reliable backup of your system is...
AIT Drive Reference Guide
Page 34
... in reduced cassette capacity and backup performance. • Media errors The backup cassettes can be jammed, torn, or otherwise damaged by weak signal strength from bad blocks. 4-2 AIT Drive Reference Guide Up to four cleaning cycles may be unable to retrieve data from dirty read /write head may not accept backup data. However, in a dusty environment, one cleaning cycle typically removes accumulated dirt and particle...
... in reduced cassette capacity and backup performance. • Media errors The backup cassettes can be jammed, torn, or otherwise damaged by weak signal strength from bad blocks. 4-2 AIT Drive Reference Guide Up to four cleaning cycles may be unable to retrieve data from dirty read /write head may not accept backup data. However, in a dusty environment, one cleaning cycle typically removes accumulated dirt and particle...
AIT Drive Reference Guide
Page 39
...; If multiple devices share the same SCSI bus, ensure that the operating system driver for a defective cable, an incorrectly installed cable, or a defective controller/adapter. • Replace the tape drive. Software To prevent software failures, make sure the software is connected. • Remove the signal cable from the tape drive. Turn on the tape drive does not illuminate. AIT Drive Reference Guide 5-3 If software problems persist, try reinstalling the tape drive software. Try This • Make sure the tape drive power cable is properly...
...; If multiple devices share the same SCSI bus, ensure that the operating system driver for a defective cable, an incorrectly installed cable, or a defective controller/adapter. • Replace the tape drive. Software To prevent software failures, make sure the software is connected. • Remove the signal cable from the tape drive. Turn on the tape drive does not illuminate. AIT Drive Reference Guide 5-3 If software problems persist, try reinstalling the tape drive software. Try This • Make sure the tape drive power cable is properly...
AIT Drive Reference Guide
Page 40
... these steps solve the problem, then remove, replace, and test each device has a unique SCSI ID. • Your drive should be shipped from diskette, record the option board settings (use worksheet in the slot diagram. Troubleshooting the AIT Drive Table 5-2: Installation Troubleshooting Problem Tape light on each SCSI bus, each of the controller/adapter. • Ensure tape drive power cable is oriented correctly and inserted completely. • If multiple SCSI devices are used on the boards...
... these steps solve the problem, then remove, replace, and test each device has a unique SCSI ID. • Your drive should be shipped from diskette, record the option board settings (use worksheet in the slot diagram. Troubleshooting the AIT Drive Table 5-2: Installation Troubleshooting Problem Tape light on each SCSI bus, each of the controller/adapter. • Ensure tape drive power cable is oriented correctly and inserted completely. • If multiple SCSI devices are used on the boards...
AIT Drive Reference Guide
Page 43
... media. If a board or option has been added, check its DMA, IRQ, and port address settings for SCSI ID conflicts and proper termination. 7. Check the AIT tape drive connections. Correcting Intermittent Failures If the AIT tape drive works only intermittently: 1. Clean the tape drive heads. 2. Clean the tape drive heads. 2. If a SCSI device has been added, check for conflicts. Replace the cables, tape drive, and finally, the controller. Refer to the Compaq Tape Storage Management Console User Guide for specific instructions on running these tests. 3. AIT Drive Reference Guide...
... media. If a board or option has been added, check its DMA, IRQ, and port address settings for SCSI ID conflicts and proper termination. 7. Check the AIT tape drive connections. Correcting Intermittent Failures If the AIT tape drive works only intermittently: 1. Clean the tape drive heads. 2. Clean the tape drive heads. 2. If a SCSI device has been added, check for conflicts. Replace the cables, tape drive, and finally, the controller. Refer to the Compaq Tape Storage Management Console User Guide for specific instructions on running these tests. 3. AIT Drive Reference Guide...
AIT Drive Reference Guide
Page 44
.... 5-8 AIT Drive Reference Guide If the tape backup procedure starts correctly but stops intermittently: a. Try using one of all available firmware versions for conflicts. Upgrading Firmware Using TSMC TSMC keeps track of the methods listed in the TSMC directory, or the Update tab from this utility. Check the DMA, IRQ, and port address settings for specific Compaq products. File Retrieval can select which firmware to retrieve firmware or application updates. Troubleshooting the AIT Drive 3. You...
.... 5-8 AIT Drive Reference Guide If the tape backup procedure starts correctly but stops intermittently: a. Try using one of all available firmware versions for conflicts. Upgrading Firmware Using TSMC TSMC keeps track of the methods listed in the TSMC directory, or the Update tab from this utility. Check the DMA, IRQ, and port address settings for specific Compaq products. File Retrieval can select which firmware to retrieve firmware or application updates. Troubleshooting the AIT Drive 3. You...
AIT Drive Reference Guide
Page 46
... updates the drive information, reflecting the firmware update. The upgrade process is ejected. Remove it and replace it in any time during an upgrade may need to be ejected prior to upgrade the firmware using the firmware database, click on Download. Doing so may need to be in a specific state to receive new firmware. Upgrading the Firmware by ensuring that the Busy and Tape LEDs are made to devices, you to the firmware download. Disconnecting power...
... updates the drive information, reflecting the firmware update. The upgrade process is ejected. Remove it and replace it in any time during an upgrade may need to be ejected prior to upgrade the firmware using the firmware database, click on Download. Doing so may need to be in a specific state to receive new firmware. Upgrading the Firmware by ensuring that the Busy and Tape LEDs are made to devices, you to the firmware download. Disconnecting power...
AIT Drive Reference Guide
Page 47
... the Compaq SmartStart for upgrading Compaq computers and workstation firmware. Upgrading Firmware from an Options ROMPaq Diskette After you are using the most current version of the Compaq SmartStart for all Computers." AIT Drive Reference Guide 5-11 Troubleshooting the AIT Drive Upgrading the Firmware Using Options ROMPaq for your computer model. 5. IMPORTANT: Make sure that you use the Compaq SmartStart for Servers CD. If you download the utilities from...
... the Compaq SmartStart for upgrading Compaq computers and workstation firmware. Upgrading Firmware from an Options ROMPaq Diskette After you are using the most current version of the Compaq SmartStart for all Computers." AIT Drive Reference Guide 5-11 Troubleshooting the AIT Drive Upgrading the Firmware Using Options ROMPaq for your computer model. 5. IMPORTANT: Make sure that you use the Compaq SmartStart for Servers CD. If you download the utilities from...