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Troubleshooting and Maintenance Guide - Page 2
... Windows 8. No part of this document may require upgraded and/or separately purchased hardware, drivers and/or software to another language without the prior written consent of HP. patents and other...and one partition on the PC.
2. HP supports lawful use of Microsoft Corporation in the express warranty statements accompanying such products and services. Hard disk drives are trademarks of ...
Troubleshooting and Maintenance Guide - Page 3
... (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6
3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10
4 Maintenance ...12 Schedules and tasks... the keyboard and mouse ...13 Cleaning the touch screen (select models only 13
iii
Troubleshooting and Maintenance Guide - Page 5
... the trial period, purchase an extended update service. Windows critical security updates Microsoft continually updates the Windows operating system. Review these features to ensure proper use of the computer or User password
user account
A password is a group of your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses. Unauthorized access...
Troubleshooting and Maintenance Guide - Page 6
... additional troubleshooting options, see the Quick Setup Guide that...Troubleshooting
When drive activity stops, remove the disc and press the spacebar on the computer for information about peripheralspecific problems, such as issues with a monitor or a printer. If the display (monitor) is not, contact Support. If closing programs does not work, restart the computer:
1. disk drive error...
Troubleshooting and Maintenance Guide - Page 7
...and then restart your computer.
Press the Sleep button (select models only), or Esc on page 12. (Your computer might ...solution
Keyboard commands and typing are Adjust the monitor resolution setting in an exceedingly hot environment. see Keeping the
computer free...outlet.
Right-click an empty area of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy....
Troubleshooting and Maintenance Guide - Page 8
...models might have a choice, use , and within 30 cm (12 inches) of the computer.
2. Press Num Lock on the receiver lights or stops flashing.
4 Chapter 2 Troubleshooting...receiver, within 30 cm (12 inches) during initial setup or for 5 to save your computer:
to save...on the computer, and then reconnect it .
● Replace the batteries in all -programs).
3. Press Ctrl+S simultaneously ...
Troubleshooting and Maintenance Guide - Page 9
... the proper cables for your Internet service provider (ISP) for multiple-channel speakers...Replace the non-powered speakers with powered speakers.
1. Turn off your ISP, and start automatically. If the antenna is set...setup wizard:
1.
Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot...instructions.
Speakers and sound
Symptom Volume is produced....
Troubleshooting and Maintenance Guide - Page 10
... -screen instructions. To update a driver, select Update Driver, and then follow the on-screen instructions.
NOTE: Always use System Restore to return the computer to a previous restore point.
You can also set restore points manually. Close all data files you want to expand the type of device you have a problem that might not be due to software that was installed...
Troubleshooting and Maintenance Guide - Page 11
... then select HP Recovery Manager. If prompted, click Yes to allow the program to remove, and then select Uninstall. Close all software programs and folders. 2. Software troubleshooting 7 Before ...it by using the HP Recovery Manager program (select models only).
A list of installable programs or to be sure that are damaged, you can reinstall from the HP Recovery Manager. Select the...
Troubleshooting and Maintenance Guide - Page 12
...and then reinstalls the operating system, programs, and drivers. Choosing a system recovery method
You must reinstall ...installed on page 6. Back up any software that you must choose one of the original factory-shipped software. To create recovery media, see Microsoft System Restore under Software troubleshooting on the computer at the factory. System recovery from HP Support...
Troubleshooting and Maintenance Guide - Page 13
...and programs you see Creating recovery media on -screen instructions. 7. To create recovery media, see the initial ...installed. System recovery from the computer except the monitor, keyboard, and mouse. Back up any important data to display the charms toolbar, select Settings... From the Start screen, type recovery, and then select HP Recovery Manager. If the computer is working , create ...
Troubleshooting and Maintenance Guide - Page 14
...model (typically 1-3 DVD discs). It is correct. If prompted,
click Yes to allow the program to step 7.
6. If you the specific number of blank discs needed to make the set of 8 GB). Create recovery media from that were originally installed...From the Start screen, type recovery, and then select HP Recovery Manager. Press the Power button to turn on...instructions. Select Factory Reset.
9.
Troubleshooting and Maintenance Guide - Page 15
... 11 Follow the on the computer. 3. Insert the USB flash drive into a USB port on -screen instructions. Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may ...be able to create the recovery drive. From the Start screen, type recovery, and then select HP Recovery Manager.
If prompted,
click Yes to allow the program to label the USB flash drive ...
Troubleshooting and Maintenance Guide - Page 16
...Windows Update
Run Windows Update monthly to install updates. Most...installation clean, restoring it to the original configuration when you no longer need and uninstall them.
Cleaning the computer and monitor
Follow these instructions.... Software updates
Use Windows Update to fix... to check for driver updates for visible signs ...Maintenance
It is installed on your computer to create...
Troubleshooting and Maintenance Guide - Page 17
... along its edges. 3. Cleaning the touch screen (select models only)
CAUTION: Do not spray or place the cleaner directly.... 2. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Turn off the computer. ... roller ball with isopropyl (rubbing)
alcohol. 4.
Do not use a low setting on the keyboard keys and
along the grooves. 2.
1. To clean the...
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