Owner's Manual
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...® Windows® operating systems are trademarks of your computer. Model WHL October 2004 P/N J3186 Rev. Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you how to avoid the problem. Information in trademarks and trade names other than its own. Abbreviations and Acronyms For a complete list of...
...® Windows® operating systems are trademarks of your computer. Model WHL October 2004 P/N J3186 Rev. Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you how to avoid the problem. Information in trademarks and trade names other than its own. Abbreviations and Acronyms For a complete list of...
Owner's Manual
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... crashes repeatedly 37 A program is designed for an earlier Windows operating system. . . . . 37 A solid blue screen appears 37 Other software problems 37 Memory Problems 38 Mouse Problems 38 Network Problems 39 Power Problems 40 Printer Problems 41 Scanner Problems 41 Sound and Speaker Problems 42 No sound from speakers 42 No sound from headphones 43 Video and Monitor...
... crashes repeatedly 37 A program is designed for an earlier Windows operating system. . . . . 37 A solid blue screen appears 37 Other software problems 37 Memory Problems 38 Mouse Problems 38 Network Problems 39 Power Problems 40 Printer Problems 41 Scanner Problems 41 Sound and Speaker Problems 42 No sound from speakers 42 No sound from headphones 43 Video and Monitor...
Owner's Manual
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...NOTE: This document is available as a PDF at support.dell.com. Finding Information 9 Readme files may be included on your CD to provide last-minute updates about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts • ...Technical specifications • How to your computer or advanced technical-reference material for my computer • My computer documentation • My device documentation Find it Here Dell Solution Center On your Windows...
...NOTE: This document is available as a PDF at support.dell.com. Finding Information 9 Readme files may be included on your CD to provide last-minute updates about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts • ...Technical specifications • How to your computer or advanced technical-reference material for my computer • My computer documentation • My device documentation Find it Here Dell Solution Center On your Windows...
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... direct your region to identify your computer when you use Windows XP • Documentation for my computer • Documentation for devices (such as memory, the hard drive, and the operating system • Customer Care - support.dell.com NOTE: Select your call when contacting technical support. Online ... 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on your computer. •Use the Service Tag to view the appropriate support site....
... direct your region to identify your computer when you use Windows XP • Documentation for my computer • Documentation for devices (such as memory, the hard drive, and the operating system • Customer Care - support.dell.com NOTE: Select your call when contacting technical support. Online ... 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on your computer. •Use the Service Tag to view the appropriate support site....
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...Completing the Collection Phase screen appears. 8 Click Finish. However, DVD-writable drives do you want to your settings and files and click Next. www.dell.com | support.dell.com 3 Under What do you want to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience ...recording problems, check for available software patches at the Sonic support website at support.sonic.com. screen, select the method you chose for home theater systems ...
...Completing the Collection Phase screen appears. 8 Click Finish. However, DVD-writable drives do you want to your settings and files and click Next. www.dell.com | support.dell.com 3 Under What do you want to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience ...recording problems, check for available software patches at the Sonic support website at support.sonic.com. screen, select the method you chose for home theater systems ...
Owner's Manual
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..., review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 123). Discard used batteries according to the manufacturer's instructions. REPLACE THE BATTERY - If the battery still does not work ,... on the computer, or if an incorrect time or date displays during start-up, replace the battery (see the program's documentation. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Click the ...
..., review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 123). Discard used batteries according to the manufacturer's instructions. REPLACE THE BATTERY - If the battery still does not work ,... on the computer, or if an incorrect time or date displays during start-up, replace the battery (see the program's documentation. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Click the ...
Owner's Manual
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... HARDWARE TROUBLESHOOTER - If the stream is not muted by clicking any boxes that are checked. See "The Dell Dimension Help file" on page 42. RUN THE DELL DIAGNOSTICS - CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is defective. • Insert a bootable floppy disk and...in "Windows Help and Support Center" on page 11 for information on power management modes. 32 Solving Problems Problems writing to the CD/DVD-RW. Try closing all DVD drives. www.dell.com | support.dell.com TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility...
... HARDWARE TROUBLESHOOTER - If the stream is not muted by clicking any boxes that are checked. See "The Dell Dimension Help file" on page 42. RUN THE DELL DIAGNOSTICS - CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is defective. • Insert a bootable floppy disk and...in "Windows Help and Support Center" on page 11 for information on power management modes. 32 Solving Problems Problems writing to the CD/DVD-RW. Try closing all DVD drives. www.dell.com | support.dell.com TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility...
Owner's Manual
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... THE TELEPHONE JACK - If you begin any of bad sectors. 7 Click Start. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on the modem. (The jack has either a green label or a connector-shaped icon next to it is ...it .) • Ensure that is connected to a telephone. RUN THE MODEM HELPER DIAGNOSTICS - CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS - Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. ...
... THE TELEPHONE JACK - If you begin any of bad sectors. 7 Click Start. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on the modem. (The jack has either a green label or a connector-shaped icon next to it is ...it .) • Ensure that is connected to a telephone. RUN THE MODEM HELPER DIAGNOSTICS - CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS - Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. ...
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...begin any of the procedures in this section, follow the safety instructions located in filenames. Insert a bootable floppy disk or CD. 34 Solving Problems The drive cannot read the disk. INSERT BOOTABLE MEDIA - For help, contact your modem. 6 Click Properties, click the Diagnostics tab, ... or the program that you are trying to the Internet. If all commands receive responses, the modem is communicating with Windows. www.dell.com | support.dell.com VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and ...
...begin any of the procedures in this section, follow the safety instructions located in filenames. Insert a bootable floppy disk or CD. 34 Solving Problems The drive cannot read the disk. INSERT BOOTABLE MEDIA - For help, contact your modem. 6 Click Properties, click the Diagnostics tab, ... or the program that you are trying to the Internet. If all commands receive responses, the modem is communicating with Windows. www.dell.com | support.dell.com VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and ...
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...THE KEYBOARD CABLE - • Ensure that the keyboard cable is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON...IS RECOGNIZED BY WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE - Keyboard Problems CAUTION: Before you want to the computer. • Shut down the computer (see page 61), reconnect the keyboard cable as ...
...THE KEYBOARD CABLE - • Ensure that the keyboard cable is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON...IS RECOGNIZED BY WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE - Keyboard Problems CAUTION: Before you want to the computer. • Shut down the computer (see page 61), reconnect the keyboard cable as ...
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www.dell.com | support.dell.com TEST THE KEYBOARD - Lockups and Software Problems CAUTION: Before you are unable to the computer, and try using the keyboard. Connect a properly working keyboard to perform an operating system shutdown. A ...program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 36 Solving Problems RUN THE HARDWARE TROUBLESHOOTER - See page 57. TURN THE COMPUTER OFF - Then restart your mouse, press and hold the power button for at least 8 to...
www.dell.com | support.dell.com TEST THE KEYBOARD - Lockups and Software Problems CAUTION: Before you are unable to the computer, and try using the keyboard. Connect a properly working keyboard to perform an operating system shutdown. A ...program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 36 Solving Problems RUN THE HARDWARE TROUBLESHOOTER - See page 57. TURN THE COMPUTER OFF - Then restart your mouse, press and hold the power button for at least 8 to...
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...8226; Verify that your computer. A program crashes repeatedly NOTE: Software usually includes installation instructions in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. ... or on the screen. Then restart your computer meets the minimum hardware requirements needed to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is designed...
...8226; Verify that your computer. A program crashes repeatedly NOTE: Software usually includes installation instructions in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. ... or on the screen. Then restart your computer meets the minimum hardware requirements needed to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is designed...
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... (see page 61), reconnect the mouse cable as shown on the setup diagram for your computer, and then restart the computer. 38 Solving Problems If necessary, install additional memory (see page 109). • Reseat the memory modules (see page 70) to ensure that your computer is ... down the computer (see page 50). www.dell.com | support.dell.com USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any of the procedures...
... (see page 61), reconnect the mouse cable as shown on the setup diagram for your computer, and then restart the computer. 38 Solving Problems If necessary, install additional memory (see page 109). • Reseat the memory modules (see page 70) to ensure that your computer is ... down the computer (see page 50). www.dell.com | support.dell.com USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any of the procedures...
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... of network lights, see "Connectors" on the back of the procedures in this section, follow the safety instructions located in the Product Information Guide. Solving Problems 39 Connect a properly working mouse to verify that your computer. 4 Start the computer. See page 54. CHECK THE NETWORK LIGHTS ON THE BACK OF THE.... Replace the network cable. Contact your network administrator or the person who set up your network to the computer, and try using the mouse. Network Problems CAUTION: Before you begin any of the computer and the network jack.
... of network lights, see "Connectors" on the back of the procedures in this section, follow the safety instructions located in the Product Information Guide. Solving Problems 39 Connect a properly working mouse to verify that your computer. 4 Start the computer. See page 54. CHECK THE NETWORK LIGHTS ON THE BACK OF THE.... Replace the network cable. Contact your network administrator or the person who set up your network to the computer, and try using the mouse. Network Problems CAUTION: Before you begin any of the computer and the network jack.
Owner's Manual
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...board (see page 69). Also bypass power protection devices, power strips, and power extension cables to the same electrical outlet 40 Solving Problems Some possible causes of interference are securely connected to match the AC power at your location (if applicable). • Ensure that the... electrical outlet is in the Product Information Guide. www.dell.com | support.dell.com Power Problems CAUTION: Before you begin any cards (see page 73). • Remove and then reinstall the graphics card, if applicable (see...
...board (see page 69). Also bypass power protection devices, power strips, and power extension cables to the same electrical outlet 40 Solving Problems Some possible causes of interference are securely connected to match the AC power at your location (if applicable). • Ensure that the... electrical outlet is in the Product Information Guide. www.dell.com | support.dell.com Power Problems CAUTION: Before you begin any cards (see page 73). • Remove and then reinstall the graphics card, if applicable (see...
Owner's Manual
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...tab. See the printer documentation for setup and troubleshooting information. See the scanner documentation for setup and troubleshooting information. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information...See the printer documentation for cable connection information. • Ensure that the Print to the printer and the computer. Scanner Problems CAUTION: Before you need technical assistance for your printer, contact the printer's manufacturer. NOTE: If you begin any of the...
...tab. See the printer documentation for setup and troubleshooting information. See the scanner documentation for setup and troubleshooting information. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information...See the printer documentation for cable connection information. • Ensure that the Print to the printer and the computer. Scanner Problems CAUTION: Before you need technical assistance for your printer, contact the printer's manufacturer. NOTE: If you begin any of the...
Owner's Manual
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... | support.dell.com UNLOCK THE SCANNER - Ensure that the sound is automatically disabled when headphones are securely connected to the computer's front-panel headphone connector. 42 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - 1 Click the Start button, click Control Panel, ... are connected as shown on the setup diagram supplied with the speakers. DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR - Sound and Speaker Problems CAUTION: Before you purchased a sound card, ensure that you did not turn the player volume down or off. REINSTALL THE SCANNER...
... | support.dell.com UNLOCK THE SCANNER - Ensure that the sound is automatically disabled when headphones are securely connected to the computer's front-panel headphone connector. 42 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - 1 Click the Start button, click Control Panel, ... are connected as shown on the setup diagram supplied with the speakers. DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR - Sound and Speaker Problems CAUTION: Before you purchased a sound card, ensure that you did not turn the player volume down or off. REINSTALL THE SCANNER...
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Ensure that the headphone cable is working by testing it with another device, such as a lamp. ADJUST THE WINDOWS VOLUME CONTROL - Solving Problems 43 ELIMINATE POSSIBLE INTERFERENCE - Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER - ...
Ensure that the headphone cable is working by testing it with another device, such as a lamp. ADJUST THE WINDOWS VOLUME CONTROL - Solving Problems 43 ELIMINATE POSSIBLE INTERFERENCE - Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER - ...
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...screen image to have missing pins.) CHECK THE MONITOR POWER LIGHT - www.dell.com | support.dell.com Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. • Swap the computer and monitor power...the mouse. If the power light is connected as a lamp. ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE 44 Solving Problems See the monitor documentation for troubleshooting procedures. TEST THE ELECTRICAL OUTLET - MOVE THE SUBWOOFER AWAY FROM THE MONITOR - Turn off , ...
...screen image to have missing pins.) CHECK THE MONITOR POWER LIGHT - www.dell.com | support.dell.com Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. • Swap the computer and monitor power...the mouse. If the power light is connected as a lamp. ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE 44 Solving Problems See the monitor documentation for troubleshooting procedures. TEST THE ELECTRICAL OUTLET - MOVE THE SUBWOOFER AWAY FROM THE MONITOR - Turn off , ...
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Solving Problems 45 ADJUST THE WINDOWS DISPLAY SETTINGS - 1 Click the Start button, click Control Panel, and then click Appearance and Themes. 2 Click Display and click the Settings tab. 3 Try different settings for Screen resolution and Color quality.
Solving Problems 45 ADJUST THE WINDOWS DISPLAY SETTINGS - 1 Click the Start button, click Control Panel, and then click Appearance and Themes. 2 Click Display and click the Settings tab. 3 Try different settings for Screen resolution and Color quality.