Owner's Manual
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... Technology 44 Understanding CPU Over-Clocking 44 3 Solving Problems 45 Troubleshooting Tips 45 Battery Problems 45 Drive Problems 45 CD and DVD drive problems 46 Hard drive problems 47 E-Mail, Modem, and Internet Problems 47 Error Messages 48 IEEE 1394 Device Problems 49 Keyboard Problems 49 Lockups and Software Problems 50 The computer does not start up 50 The...
... Technology 44 Understanding CPU Over-Clocking 44 3 Solving Problems 45 Troubleshooting Tips 45 Battery Problems 45 Drive Problems 45 CD and DVD drive problems 46 Hard drive problems 47 E-Mail, Modem, and Internet Problems 47 Error Messages 48 IEEE 1394 Device Problems 49 Keyboard Problems 49 Lockups and Software Problems 50 The computer does not start up 50 The...
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...Problems 53 Network Problems 53 Power Problems 54 Printer Problems 55 Scanner Problems 56 Sound and Speaker Problems 56 No sound from speakers 56 No sound from headphones 57 Video and Monitor Problems 58 The screen is blank 58 The screen is difficult to read 58 3-D image quality is poor 59 4 Advanced Troubleshooting 61 Diagnostic Lights 61 Dell... Diagnostics 64 When to Use the Dell Diagnostics 64 Drivers 67 What Is a Driver 67 Identifying Drivers 67 Reinstalling Drivers 67 Using Microsoft® Windows® XP System Restore 69 Creating ...
...Problems 53 Network Problems 53 Power Problems 54 Printer Problems 55 Scanner Problems 56 Sound and Speaker Problems 56 No sound from speakers 56 No sound from headphones 57 Video and Monitor Problems 58 The screen is blank 58 The screen is difficult to read 58 3-D image quality is poor 59 4 Advanced Troubleshooting 61 Diagnostic Lights 61 Dell... Diagnostics 64 When to Use the Dell Diagnostics 64 Drivers 67 What Is a Driver 67 Identifying Drivers 67 Reinstalling Drivers 67 Using Microsoft® Windows® XP System Restore 69 Creating ...
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...my computer configuration, product specifications, and white papers • Downloads - support.dell.com NOTE: Select your problem. 4 Follow the instructions on the screen. Computer documentation, details on your Dell computer. If you should also reinstall the DSS utility. DSS is NOTE: The...Contact information, service call status, support history, service contract, and online discussions with other Dell customers • Upgrades - depending on your selections. • How to use Windows XP • How to work with programs and files • How to personalize my desktop...
...my computer configuration, product specifications, and white papers • Downloads - support.dell.com NOTE: Select your problem. 4 Follow the instructions on the screen. Computer documentation, details on your Dell computer. If you should also reinstall the DSS utility. DSS is NOTE: The...Contact information, service call status, support history, service contract, and online discussions with other Dell customers • Upgrades - depending on your selections. • How to use Windows XP • How to work with programs and files • How to personalize my desktop...
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...: To avoid losing data, do not use in system setup (see "System Setup" on page 132). The computer is ejected. There may exist (see "Power Problems" on page 54). NOTE: The color of the computer. 1 front I/O connectors 2 3.5-inch drive bays (2) 3-6 5.25-inch drive bays (4) 7 front panel ...also be installed at all times to turn off . • Steady green - Press to ensure maximum system stability. An internal power problem may be a problem with an installed device (see "Front I/O Connectors" on page 132). The floppy-drive/Media Card Reader and hard-drive carriers are not...
...: To avoid losing data, do not use in system setup (see "System Setup" on page 132). The computer is ejected. There may exist (see "Power Problems" on page 54). NOTE: The color of the computer. 1 front I/O connectors 2 3.5-inch drive bays (2) 3-6 5.25-inch drive bays (4) 7 front panel ...also be installed at all times to turn off . • Steady green - Press to ensure maximum system stability. An internal power problem may be a problem with an installed device (see "Front I/O Connectors" on page 132). The floppy-drive/Media Card Reader and hard-drive carriers are not...
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... also be on when a device such as your computer (see "Boot Sequence" on when the computer reads data from or writes data to help troubleshoot a problem with your CD player is operating. 5 network link light The network link light is recommended that you use the back USB connectors for devices that...
... also be on when a device such as your computer (see "Boot Sequence" on when the computer reads data from or writes data to help troubleshoot a problem with your CD player is operating. 5 network link light The network link light is recommended that you use the back USB connectors for devices that...
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...created automatically ejects. For help, open Roxio Creator Plus, and then click the question mark icon in Dell computers can also use Roxio Creator Plus for available software patches on the Sonic support website at www... read DVD-RAM or DVD-R DL media. NOTE: The types of CD or DVD drives offered by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to ..., you have finished copying the source CD or DVD, the CD or DVD that you experience recording problems, check for other purposes, such as creating music CDs from the source CD or DVD to make ...
...created automatically ejects. For help, open Roxio Creator Plus, and then click the question mark icon in Dell computers can also use Roxio Creator Plus for available software patches on the Sonic support website at www... read DVD-RAM or DVD-R DL media. NOTE: The types of CD or DVD drives offered by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to ..., you have finished copying the source CD or DVD, the CD or DVD that you experience recording problems, check for other purposes, such as creating music CDs from the source CD or DVD to make ...
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To avoid this problem, always set the hard drive to time-out before the hard drive. If your computer is a portable computer that scheme, unless you want your home ...
To avoid this problem, always set the hard drive to time-out before the hard drive. If your computer is a portable computer that scheme, unless you want your home ...
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...E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Click Start, then click My Computer. Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions in the Product Information Guide. Discard used batteries according to repeatedly... this section, follow the safety instructions in a program, see "Contacting Dell" on page 145). This message may help support personnel diagnose and fix the problem(s). Drive Problems CAUTION: Before you begin any of a new battery exploding if it...
...E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Click Start, then click My Computer. Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions in the Product Information Guide. Discard used batteries according to repeatedly... this section, follow the safety instructions in a program, see "Contacting Dell" on page 145). This message may help support personnel diagnose and fix the problem(s). Drive Problems CAUTION: Before you begin any of a new battery exploding if it...
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... U N T H E D E L L D I A G N O S T I S C - Problems writing to the CD/DVD-RW. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Dell Diagnostics" on page 141. R W D I C S - See "Standby Mode" on page 39 or search ... M O D E I N W I N D O W S B E F O R E W R I T I S K - See "Resolving Software and Hardware Incompatibilities" on power management modes. 46 Solving Problems CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is interrupted, an error occurs. NOTE: Because of data during the writing process. ADJUST THE...
... U N T H E D E L L D I A G N O S T I S C - Problems writing to the CD/DVD-RW. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Dell Diagnostics" on page 141. R W D I C S - See "Standby Mode" on page 39 or search ... M O D E I N W I N D O W S B E F O R E W R I T I S K - See "Resolving Software and Hardware Incompatibilities" on power management modes. 46 Solving Problems CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is interrupted, an error occurs. NOTE: Because of data during the writing process. ADJUST THE...
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... use the telephone to connect the modem directly to the jack on page 17). CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Solving Problems 47 Hard drive problems RUN CHECK DISK - 1 Click Start, then click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click...; Disconnect the telephone line from the modem and connect it ). • Ensure that is connected to an analog telephone jack only. E-Mail, Modem, and Internet Problems CAUTION: Before you have other telephone devices sharing the line, such as needed.
... use the telephone to connect the modem directly to the jack on page 17). CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Solving Problems 47 Hard drive problems RUN CHECK DISK - 1 Click Start, then click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click...; Disconnect the telephone line from the modem and connect it ). • Ensure that is connected to an analog telephone jack only. E-Mail, Modem, and Internet Problems CAUTION: Before you have other telephone devices sharing the line, such as needed.
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.... R U N T H E M O D E M H E L P E R D I A G N O S T I S N O T R E A D Y - Follow the instructions on the screen to identify and resolve modem problems. Modem Helper diagnostics are trying to verify that the modem is communicating with Windows. T H E D E V I C E I C S - Insert a bootable floppy disk or CD. 48 Solving... Problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click Start, then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone ...
.... R U N T H E M O D E M H E L P E R D I A G N O S T I S N O T R E A D Y - Follow the instructions on the screen to identify and resolve modem problems. Modem Helper diagnostics are trying to verify that the modem is communicating with Windows. T H E D E V I C E I C S - Insert a bootable floppy disk or CD. 48 Solving... Problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click Start, then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone ...
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... to use first. IEEE 1394 Device Problems CAUTION: Before you want to use . If so, run the program that you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Contact Dell (see "Contacting Dell" on page 145). See "System... Setup Options" on page 145). Contact Dell (see "Contacting Dell" on page 133. Solving Problems 49
... to use first. IEEE 1394 Device Problems CAUTION: Before you want to use . If so, run the program that you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Contact Dell (see "Contacting Dell" on page 145). See "System... Setup Options" on page 145). Contact Dell (see "Contacting Dell" on page 133. Solving Problems 49
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...: Before you are unable to 10 seconds, until the computer turns off, and then restart your computer. 50 Solving Problems The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S - See "Diagnostic Lights" on page 71. CHECK THE KEYBOARD CABLE - • Ensure that the cable is not damaged or ...
...: Before you are unable to 10 seconds, until the computer turns off, and then restart your computer. 50 Solving Problems The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S - See "Diagnostic Lights" on page 71. CHECK THE KEYBOARD CABLE - • Ensure that the cable is not damaged or ...
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...a response by pressing a key on the screen. A program crashes repeatedly NOTE: Most software includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click Start, point to 10 seconds, until the computer turns off, and then restart your mouse, press and hold the power... button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Solving Problems 51 A program is no longer responding. 4 Click End Task. If necessary, uninstall and then reinstall the program...
...a response by pressing a key on the screen. A program crashes repeatedly NOTE: Most software includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click Start, point to 10 seconds, until the computer turns off, and then restart your mouse, press and hold the power... button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Solving Problems 51 A program is no longer responding. 4 Click End Task. If necessary, uninstall and then reinstall the program...
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... OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you are not using is supported by your computer, see "Memory" on page 127. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 64). If necessary, install additional memory (see ..." on page 81) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 64). 52 Solving Problems For more information about the type of the procedures in this section, follow the safety instructions in the Product...
... OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you are not using is supported by your computer, see "Memory" on page 127. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 64). If necessary, install additional memory (see ..." on page 81) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 64). 52 Solving Problems For more information about the type of the procedures in this section, follow the safety instructions in the Product...
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...is connected as shown on the setup diagram for bent or broken pins. TE S T T H E M O U S E - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Solving Problems 53 Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CHECK THE MOUSE SETTINGS... as shown on the setup diagram. 4 Turn on the back of the computer and the network jack. Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
...is connected as shown on the setup diagram for bent or broken pins. TE S T T H E M O U S E - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Solving Problems 53 Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CHECK THE MOUSE SETTINGS... as shown on the setup diagram. 4 Turn on the back of the computer and the network jack. Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
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... Replace the network cable. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - I F T H E P O W E R L I G H T I N G G R E E N - The computer is receiving electrical power, but an internal power problem may exist. • Ensure that the voltage selection switch is in the power connector on page 79). Contact your network administrator or the person who... are properly installed and securely connected to resume normal operation. See "Resolving Software and Hardware Incompatibilities" on page 61. Power Problems . See "Diagnostic Lights" on page 71. I F T H E P O W E R L I G H...
... Replace the network cable. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - I F T H E P O W E R L I G H T I N G G R E E N - The computer is receiving electrical power, but an internal power problem may exist. • Ensure that the voltage selection switch is in the power connector on page 79). Contact your network administrator or the person who... are properly installed and securely connected to resume normal operation. See "Resolving Software and Hardware Incompatibilities" on page 61. Power Problems . See "Diagnostic Lights" on page 71. I F T H E P O W E R L I G H...
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... page 86). A device may be malfunctioning or incorrectly installed. • Ensure that Print to the following port(s): is set to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. See the printer documentation for your printer, contact the printer's manufacturer. TE S T T H ... Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. Solving Problems 55 Ensure that the printer cables are : • Power, keyboard, and mouse extension cables •...
... page 86). A device may be malfunctioning or incorrectly installed. • Ensure that Print to the following port(s): is set to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. See the printer documentation for your printer, contact the printer's manufacturer. TE S T T H ... Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. Solving Problems 55 Ensure that the printer cables are : • Power, keyboard, and mouse extension cables •...
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...Ensure that your scanner is listed, Windows recognizes the scanner. See the scanner documentation for setup and troubleshooting information. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in MP3 and other media players may ...contact the scanner's manufacturer. See the scanner documentation for instructions. Always check to the scanner and the computer. Scanner Problems CAUTION: Before you need technical assistance for information on the media player(s) has not been turned down or off. 56 Solving...
...Ensure that your scanner is listed, Windows recognizes the scanner. See the scanner documentation for setup and troubleshooting information. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in MP3 and other media players may ...contact the scanner's manufacturer. See the scanner documentation for instructions. Always check to the scanner and the computer. Scanner Problems CAUTION: Before you need technical assistance for information on the media player(s) has not been turned down or off. 56 Solving...
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... in the lower-right corner of your screen. If your speakers have volume controls, adjust the volume, bass, or treble to check for interference. Solving Problems 57 RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I C A L O U T L E T - R U N T H E H A R D W A R E TR...
... in the lower-right corner of your screen. If your speakers have volume controls, adjust the volume, bass, or treble to check for interference. Solving Problems 57 RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I C A L O U T L E T - R U N T H E H A R D W A R E TR...