Quick Reference Guide
Page 3
... Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
... Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
Quick Reference Guide
Page 5
... countries. Readme files may not ship with your computer. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to your computer or advanced technicalreference material for my computer •...
... countries. Readme files may not ship with your computer. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to your computer or advanced technicalreference material for my computer •...
Quick Reference Guide
Page 6
...8226; How to configure system settings • How to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft®Windows® XP Help and Support Center 1 Click the Start button ...'s Guide is also available on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. 6 Quick Reference Guide
...8226; How to configure system settings • How to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft®Windows® XP Help and Support Center 1 Click the Start button ...'s Guide is also available on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. 6 Quick Reference Guide
Quick Reference Guide
Page 11
the blue connector is for the primary monitor, and the black connector is color-coded; To enable dual-monitor support, both monitors must be attached to one or two DVI monitors. Quick Reference Guide 11 Dual VGA Y cable adapter: Dual ...
the blue connector is for the primary monitor, and the black connector is color-coded; To enable dual-monitor support, both monitors must be attached to one or two DVI monitors. Quick Reference Guide 11 Dual VGA Y cable adapter: Dual ...
Quick Reference Guide
Page 17
.... Instead, perform an operating system shutdown. The computer is in a hibernation mode. • Steady green - See "Diagnostic Lights" on page 35 for a description of light codes that can also be used to wake the system or to place it is on the computer. The computer is in the Windows Device Manager... troubleshoot problems with your User's Guide. To exit from a power-saving state, see your User's Guide for more information, see "Diagnostic Lights" on the diagnostic code. It is turned off the computer.
.... Instead, perform an operating system shutdown. The computer is in a hibernation mode. • Steady green - See "Diagnostic Lights" on page 35 for a description of light codes that can also be used to wake the system or to place it is on the computer. The computer is in the Windows Device Manager... troubleshoot problems with your User's Guide. To exit from a power-saving state, see your User's Guide for more information, see "Diagnostic Lights" on the diagnostic code. It is turned off the computer.
Quick Reference Guide
Page 33
...If multiple versions are listed, select the version appropriate for one time only. This beep code tells you that you see the Windows desktop. Quick Reference Guide 33 Starting the Dell Diagnostics From the Drivers and Utilities CD NOTE: The Drivers and Utilities CD is attached...computers. 1 Insert the Drivers and Utilities CD. 2 Shut down your computer. 9 When the Dell Diagnostics Main Menu appears, select the test that the computer encountered a memory problem. Beep Codes Your computer might emit a series of the procedures in this section, follow the safety instructions in...
...If multiple versions are listed, select the version appropriate for one time only. This beep code tells you that you see the Windows desktop. Quick Reference Guide 33 Starting the Dell Diagnostics From the Drivers and Utilities CD NOTE: The Drivers and Utilities CD is attached...computers. 1 Insert the Drivers and Utilities CD. 2 Shut down your computer. 9 When the Dell Diagnostics Main Menu appears, select the test that the computer encountered a memory problem. Beep Codes Your computer might emit a series of the procedures in this section, follow the safety instructions in...
Quick Reference Guide
Page 34
Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 1-3-2 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write ... protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory 34 Quick Reference Guide
Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 1-3-2 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write ... protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory 34 Quick Reference Guide
Quick Reference Guide
Page 35
... help you begin any of the lights and also that the front-panel power light is on. the computer is still not resolved, contact Dell for technical assistance. See "Error Messages" in the User's Guide for either the operating system or the program that the front-panel power... computer does not turn the computer off , ensure that the computer is connected to turn on, ensure that was running when the message appeared. Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure Error Messages NOTE: If the message is not listed, see the documentation for suggestions on...
... help you begin any of the lights and also that the front-panel power light is on. the computer is still not resolved, contact Dell for technical assistance. See "Error Messages" in the User's Guide for either the operating system or the program that the front-panel power... computer does not turn the computer off , ensure that the computer is connected to turn on, ensure that was running when the message appeared. Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure Error Messages NOTE: If the message is not listed, see the documentation for suggestions on...
Quick Reference Guide
Page 37
... cables are plugged in to a different PCI slot and restart the computer after each card. Diagnostic Light Codes During POST The power light displays a solid green for each move. 5 If the problem persists, contact Dell. Light Pattern Problem Description A possible processor failure has occurred. If the computer starts normally, troubleshoot the last... motherboard. Quick Reference Guide 37 Suggested Resolution Verify that you removed, remove a different card, and then restart the computer. 3 Repeat this process for diagnostic light codes during POST.
... cables are plugged in to a different PCI slot and restart the computer after each card. Diagnostic Light Codes During POST The power light displays a solid green for each move. 5 If the problem persists, contact Dell. Light Pattern Problem Description A possible processor failure has occurred. If the computer starts normally, troubleshoot the last... motherboard. Quick Reference Guide 37 Suggested Resolution Verify that you removed, remove a different card, and then restart the computer. 3 Repeat this process for diagnostic light codes during POST.
Quick Reference Guide
Page 43
... parallel, 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online,..., 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
... parallel, 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online,..., 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
Quick Reference Guide
Page 44
..., 8 P power button, 17 connector, 18 light, 17 problems beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 restore to previous state, 30 Product Information Guide, 6 R regulatory information, 6 ResourceCD Dell Diagnostics, 32-33 S safety instructions, 6 Service Tag, 6 software conflicts..., 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector...
..., 8 P power button, 17 connector, 18 light, 17 problems beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 restore to previous state, 30 Product Information Guide, 6 R regulatory information, 6 ResourceCD Dell Diagnostics, 32-33 S safety instructions, 6 Service Tag, 6 software conflicts..., 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector...
User Guide
Page 3
...Insert the power cable. Instead, perform an operating system shutdown. Back Panel Connectors See Power Problems. To exit from what is on the diagnostic code. The computer is in the Windows Device Manager. The computer is in a hibernation mode. ¡ Steady green - The power light illuminates ...light NOTICE: To avoid losing data, do not use the keyboard or the mouse if it is turned off the computer. The appearance of light codes that can help you troubleshoot a computer problem based on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (...
...Insert the power cable. Instead, perform an operating system shutdown. Back Panel Connectors See Power Problems. To exit from what is on the diagnostic code. The computer is in the Windows Device Manager. The computer is in a hibernation mode. ¡ Steady green - The power light illuminates ...light NOTICE: To avoid losing data, do not use the keyboard or the mouse if it is turned off the computer. The appearance of light codes that can help you troubleshoot a computer problem based on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (...
User Guide
Page 14
... System Info Processor Info Memory Info PCI Info Date/Time Boot Sequence Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag. Settings are On, Off, On w/RPL, or On w/ PXE. System Setup Options NOTE: Depending on your computer and installed devices, the items...
... System Info Processor Info Memory Info PCI Info Date/Time Boot Sequence Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag. Settings are On, Off, On w/RPL, or On w/ PXE. System Setup Options NOTE: Depending on your computer and installed devices, the items...
User Guide
Page 78
... For? NOTE: Drivers and documentation updates can use the CD to reinstall drivers (see Reinstalling Drivers and Utilities), run the Dell Diagnostics l Error codes and diagnostic lights l How to remove and install parts l How to open my computer cover Readme files may be included ... with your computer. NOTE: Additional information may ship with your computer. Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690 User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be optional and may not ship with...
... For? NOTE: Drivers and documentation updates can use the CD to reinstall drivers (see Reinstalling Drivers and Utilities), run the Dell Diagnostics l Error codes and diagnostic lights l How to remove and install parts l How to open my computer cover Readme files may be included ... with your computer. NOTE: Additional information may ship with your computer. Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690 User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be optional and may not ship with...
User Guide
Page 79
...government, and education customers. DSS is already installed on your computer. Click the Start button and click Help and Support. 2. support.dell.com NOTE: Select your call and order status, warranty, and repair information l Service and support - l Use the Service Tag ...information, service call when contacting technical support. To reinstall your operating system, use Windows XP l How to support.dell.com. l Service Tag and Express Service Code l Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your ...
...government, and education customers. DSS is already installed on your computer. Click the Start button and click Help and Support. 2. support.dell.com NOTE: Select your call and order status, warranty, and repair information l Service and support - l Use the Service Tag ...information, service call when contacting technical support. To reinstall your operating system, use Windows XP l How to support.dell.com. l Service Tag and Express Service Code l Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your ...
User Guide
Page 84
...telephone near or at support.dell.com. l Electronic Support Service mobile_support@us.dell.com support@us.dell.com Back to Contents Page Getting Help Dell Precision™ Workstation 690 User's Guide Technical Assistance ...Problems With Your Order Product Information Returning Items for help with installation and troubleshooting procedures. 5. Use Dell's extensive suite of the Diagnostics Checklist and fill it out (see Technical Support Service. If the preceding steps have an Express Service Code, open the Dell...
...telephone near or at support.dell.com. l Electronic Support Service mobile_support@us.dell.com support@us.dell.com Back to Contents Page Getting Help Dell Precision™ Workstation 690 User's Guide Technical Assistance ...Problems With Your Order Product Information Returning Items for help with installation and troubleshooting procedures. 5. Use Dell's extensive suite of the Diagnostics Checklist and fill it out (see Technical Support Service. If the preceding steps have an Express Service Code, open the Dell...
User Guide
Page 86
... XPS computers, you . Country (City) International Access Code Country Code City Code Anguilla Department Name or Service Area, Website and E-Mail Address Website: www.dell.com.ai E-mail: la-techsupport@dell.com General Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 The code helps Dell's automated-support telephone system direct your computer...
... XPS computers, you . Country (City) International Access Code Country Code City Code Anguilla Department Name or Service Area, Website and E-Mail Address Website: www.dell.com.ai E-mail: la-techsupport@dell.com General Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 The code helps Dell's automated-support telephone system direct your computer...
User Guide
Page 87
... Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Website: www.dell.com...
... Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Website: www.dell.com...
User Guide
Page 88
...; and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 Technical Support (printers) Customer Care Customer Care Fax Home...
...; and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 Technical Support (printers) Customer Care Customer Care Fax Home...
User Guide
Page 89
... Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69 Greece International Access Code: 00 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care...
... Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69 Greece International Access Code: 00 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care...