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... . . . 90 Enabling/Disabling the Dell Mobile roadband Card 91 Dell Wi-Fi Catcher™ Network Locator 92 10 Securing Your Computer 93 Security Cable Lock 93 Passwords 93 If Your Computer is Lost or Stolen 94 11 Troubleshooting 97 Dell Technical Update Service 97 Dell Diagnostics 97 Dell Support Center 101 Dell Support 3 102 DellConnect 103 Network...
... . . . 90 Enabling/Disabling the Dell Mobile roadband Card 91 Dell Wi-Fi Catcher™ Network Locator 92 10 Securing Your Computer 93 Security Cable Lock 93 Passwords 93 If Your Computer is Lost or Stolen 94 11 Troubleshooting 97 Dell Technical Update Service 97 Dell Diagnostics 97 Dell Support Center 101 Dell Support 3 102 DellConnect 103 Network...
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... read 126 If only part of the display is readable 127 Drivers 127 What is a Driver 127 Identifying Drivers 128 Reinstalling Drivers and Utilities 128 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 130 Restoring Your Operating System 131 Using Windows Vista System Restore 132 12 Adding... Computer 135 Before Working Inside Your Computer 136 Hard Drive 138 Removing the Hard Drive 138 Replacing the Hard Drive 140 Returning a Hard Drive to Dell 141 Contents 9
... read 126 If only part of the display is readable 127 Drivers 127 What is a Driver 127 Identifying Drivers 128 Reinstalling Drivers and Utilities 128 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 130 Restoring Your Operating System 131 Using Windows Vista System Restore 132 12 Adding... Computer 135 Before Working Inside Your Computer 136 Hard Drive 138 Removing the Hard Drive 138 Replacing the Hard Drive 140 Returning a Hard Drive to Dell 141 Contents 9
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... Community - Upgrade information for correct operation of software and hardware updates for Dell System Software. 3.5-inch USB floppy drives, AMD® NOTE: The support.dell.com user interface processors, optical drives, and USB may vary depending on ...Notebook System Software: • Downloads - NSS is necessary for components, such as the memory, hard drive, and operating system • Customer Care - support.dell.com tips, articles from technicians, online NOTE: Select your computer, you reinstall the operating system on your selections. Troubleshooting hints and Dell...
... Community - Upgrade information for correct operation of software and hardware updates for Dell System Software. 3.5-inch USB floppy drives, AMD® NOTE: The support.dell.com user interface processors, optical drives, and USB may vary depending on ...Notebook System Software: • Downloads - NSS is necessary for components, such as the memory, hard drive, and operating system • Customer Care - support.dell.com tips, articles from technicians, online NOTE: Select your computer, you reinstall the operating system on your selections. Troubleshooting hints and Dell...
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... 17 Access the Dell Support Utility from the icon on your computing environment, software updates, and relevant self-support information. For more information, see "Dell™ QuickSet Features" on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell ... system installed on the taskbar. Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. This support provides real-time health ...
... 17 Access the Dell Support Utility from the icon on your computing environment, software updates, and relevant self-support information. For more information, see "Dell™ QuickSet Features" on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell ... system installed on the taskbar. Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. This support provides real-time health ...
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... a Network or Broadband Modem Cable" on your wireless router and wait for at least 2 minutes for your wireless router. Installation media usually contains installation and troubleshooting information. After 2 minutes, proceed to step 12. 12 Turn on page 83). 3 Install any other than the network cable connecting the modem and the wireless...
... a Network or Broadband Modem Cable" on your wireless router and wait for at least 2 minutes for your wireless router. Installation media usually contains installation and troubleshooting information. After 2 minutes, proceed to step 12. 12 Turn on page 83). 3 Install any other than the network cable connecting the modem and the wireless...
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... before you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 185). Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in the Product Information Guide. Enter system setup, ...
... before you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 185). Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in the Product Information Guide. Enter system setup, ...
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...), undock it. NOTE: Before attempting option B, the computer must be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, hard drive, and display. • During the assessment, answer any key to be powered down completely...your Drivers and Utilities media. 2 Shut down and restart the computer. 98 Troubleshooting The computer runs the Pre-boot System Assessment, a series of initial tests of the following two ways: a When the DELL™ logo appears, press immediately. To stop the assessment and restart the...
...), undock it. NOTE: Before attempting option B, the computer must be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, hard drive, and display. • During the assessment, answer any key to be powered down completely...your Drivers and Utilities media. 2 Shut down and restart the computer. 98 Troubleshooting The computer runs the Pre-boot System Assessment, a series of initial tests of the following two ways: a When the DELL™ logo appears, press immediately. To stop the assessment and restart the...
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... then press . 6 Type 1 to exit the Dell Diagnostics and restart the computer. NOTE: The Quickboot feature changes the boot sequence for extended periods of time. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting 99 Upon restart, the computer boots according...
... then press . 6 Type 1 to exit the Dell Diagnostics and restart the computer. NOTE: The Quickboot feature changes the boot sequence for extended periods of time. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting 99 Upon restart, the computer boots according...
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...possibility of tracing the problem quickly. NOTE: The Service Tag for your computer is recommended that you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. The test typically takes an hour or more thorough check of the problem you are having. Write down ...in the system and can be used to customize the tests you want to answer specific questions. After you have your Service Tag ready. 100 Troubleshooting For any problem encountered during a test, a message appears with an error code and a description of each test screen. Tests a specific device ...
...possibility of tracing the problem quickly. NOTE: The Service Tag for your computer is recommended that you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. The test typically takes an hour or more thorough check of the problem you are having. Write down ...in the system and can be used to customize the tests you want to answer specific questions. After you have your Service Tag ready. 100 Troubleshooting For any problem encountered during a test, a message appears with an error code and a description of each test screen. Tests a specific device ...
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Displays your computer. Troubleshooting 101 Dell Support Center The Dell Support Center provides service, support and system-specific information. To obtain detailed information about Dell Support Center and the available support tools, go to June 26, 2007 can obtain Dell Support Center by changing the ...Results Errors Help Configuration Parameters Function Displays the results of the test and any requirements for running the test. The Dell Diagnostics obtains configuration information for the selected device. The device list may not display the names of the screen. ...
Displays your computer. Troubleshooting 101 Dell Support Center The Dell Support Center provides service, support and system-specific information. To obtain detailed information about Dell Support Center and the available support tools, go to June 26, 2007 can obtain Dell Support Center by changing the ...Results Errors Help Configuration Parameters Function Displays the results of the test and any requirements for running the test. The Dell Diagnostics obtains configuration information for the selected device. The device list may not display the names of the screen. ...
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...PC CheckUp, and Network Assistant • Dell support contact information such as, E-mail, Chat and Phone Numbers • Resources that are given to Dell to the most relevant Dell.com web pages for information about your warranty, ordering accessories and details about your system, such as , DellConnect The top of the Dell Support 3 window. 102 Troubleshooting... When permissions are specific to your service tag, additional details about installing recommended drivers and downloads. In addition, using your service tag, Dell can link ...
...PC CheckUp, and Network Assistant • Dell support contact information such as, E-mail, Chat and Phone Numbers • Resources that are given to Dell to the most relevant Dell.com web pages for information about your warranty, ordering accessories and details about your system, such as , DellConnect The top of the Dell Support 3 window. 102 Troubleshooting... When permissions are specific to your service tag, additional details about installing recommended drivers and downloads. In addition, using your service tag, Dell can link ...
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...be under your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the instructions. You can direct our associate and solve your Dell PC must have an Internet connection and your problem. Troubleshooting 103 NOTE: The icon functions vary when... clicking, double-clicking, or right-clicking. NOTE: If Dell Support 3 is a simple online access tool that ...
...be under your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the instructions. You can direct our associate and solve your Dell PC must have an Internet connection and your problem. Troubleshooting 103 NOTE: The icon functions vary when... clicking, double-clicking, or right-clicking. NOTE: If Dell Support 3 is a simple online access tool that ...
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...→ Network / Internet→Network Management. PC CheckUp PC Checkup is a feature of Dell Support 3, a complimentary application that provides customized scanning and testing of your PC. Network Assistant Designed specifically for users of Dell systems, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your PC tuned up. Dell recommends that can be used by...
...→ Network / Internet→Network Management. PC CheckUp PC Checkup is a feature of Dell Support 3, a complimentary application that provides customized scanning and testing of your PC. Network Assistant Designed specifically for users of Dell systems, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your PC tuned up. Dell recommends that can be used by...
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...O R H A R D W A R E I N C O M P A T I B I L I T I C S - If the stream is defective. • Insert a bootable floppy disk and restart the computer. Troubleshooting 105 Drive Problems CAUTION: Before you write to the drive. Fill out the "Diagnostics Checklist" on page 188. TEST THE DRIVE - • Insert another floppy...eliminate the possibility that the original media is interrupted, an error occurs. See "Troubleshooting Software and Hardware Problems in the Product Information Guide. See "Dell Diagnostics" on page 130. Optical drive problems NOTE: High-speed optical drive ...
...O R H A R D W A R E I N C O M P A T I B I L I T I C S - If the stream is defective. • Insert a bootable floppy disk and restart the computer. Troubleshooting 105 Drive Problems CAUTION: Before you write to the drive. Fill out the "Diagnostics Checklist" on page 188. TEST THE DRIVE - • Insert another floppy...eliminate the possibility that the original media is interrupted, an error occurs. See "Troubleshooting Software and Hardware Problems in the Product Information Guide. See "Dell Diagnostics" on page 130. Optical drive problems NOTE: High-speed optical drive ...
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... is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of bad sectors, and then click Start. 106 Troubleshooting TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - Try allowing the computer to return to check Scan for your administrator to continue the desired action. 4 Click to room temperature before turning it...
... is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of bad sectors, and then click Start. 106 Troubleshooting TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - Try allowing the computer to return to check Scan for your administrator to continue the desired action. 4 Click to room temperature before turning it...
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..., click Options, and then click Security. 2 Click Do not allow attachments to an analog telephone jack only. NOTE: Connect the modem to remove the checkmark. Troubleshooting 107
..., click Options, and then click Security. 2 Click Do not allow attachments to an analog telephone jack only. NOTE: Connect the modem to remove the checkmark. Troubleshooting 107
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...R N E T - The primary cache internal to support.dell.com and search for the keyword spyware. Contact Dell (see "Using the System Setup Program" on page 175). Error Messages Fill out the "Diagnostics Checklist" on page 175). 108 Troubleshooting If Work Offline has a checkmark next to it, click the... open, click File. S C A N T H E C O M P U T E R F O R S P Y W A R E - If the problem persists, contact Dell (see the documentation for the operating system or the program that was running when the message appeared. For help, contact your Internet service provider. Ensure...
...R N E T - The primary cache internal to support.dell.com and search for the keyword spyware. Contact Dell (see "Using the System Setup Program" on page 175). Error Messages Fill out the "Diagnostics Checklist" on page 175). 108 Troubleshooting If Work Offline has a checkmark next to it, click the... open, click File. S C A N T H E C O M P U T E R F O R S P Y W A R E - If the problem persists, contact Dell (see the documentation for the operating system or the program that was running when the message appeared. For help, contact your Internet service provider. Ensure...
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...NVRAM does not match the memory installed in the hard drive bay (see "Dell Diagnostics" on page 146). D E C R E A S I N G A V A I O N E R R O R - Try copying the file to carry out the command. Troubleshooting 109 The hard drive cannot read the data (see "Hard Drive" on... page 138), and boot the computer from the computer (see "Dell Diagnostics" on the disk, or the disk is unable to a different disk or use these characters...
...NVRAM does not match the memory installed in the hard drive bay (see "Dell Diagnostics" on page 146). D E C R E A S I N G A V A I O N E R R O R - Try copying the file to carry out the command. Troubleshooting 109 The hard drive cannot read the data (see "Hard Drive" on... page 138), and boot the computer from the computer (see "Dell Diagnostics" on the disk, or the disk is unable to a different disk or use these characters...
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... page 97). If the problem persists, try another drive. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 138), and boot the computer from a CD. K E Y B O A R D C L O C K L I N E F A I L U R E - K E Y B O A R D D A T A L I N E F A I L U R E - H ... does not match the hardware configuration. Run the Keyboard Controller test in the Dell Diagnostics (see "Hard Drive" on page 97). 110 Troubleshooting Then, shut down the computer, reinstall the hard drive, and restart the ...
... page 97). If the problem persists, try another drive. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 138), and boot the computer from a CD. K E Y B O A R D C L O C K L I N E F A I L U R E - K E Y B O A R D D A T A L I N E F A I L U R E - H ... does not match the hardware configuration. Run the Keyboard Controller test in the Dell Diagnostics (see "Hard Drive" on page 97). 110 Troubleshooting Then, shut down the computer, reinstall the hard drive, and restart the ...
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... faulty or improperly seated. A memory module may be played (see "Contacting Dell" on page 175). Contact Dell (see "Dell MediaDirect problems" on the file, so the file cannot be corrupted. Troubleshooting 111 Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page...replace them (see the software documentation. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 146). Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 146). If the error message still appears, see "Memory...
... faulty or improperly seated. A memory module may be played (see "Contacting Dell" on page 175). Contact Dell (see "Dell MediaDirect problems" on the file, so the file cannot be corrupted. Troubleshooting 111 Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page...replace them (see the software documentation. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 146). Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 146). If the error message still appears, see "Memory...