Troubleshooting Guide
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Part Number: 375445-403 October 2011 Edition: 12 HP assumes you are qualified in the servicing of troubleshooting for the person who installs, administers, and troubleshoots servers or server blades. HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in products with hazardous energy levels. This document is intended for HP ProLiant G7 and earlier servers.
Part Number: 375445-403 October 2011 Edition: 12 HP assumes you are qualified in the servicing of troubleshooting for the person who installs, administers, and troubleshoots servers or server blades. HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in products with hazardous energy levels. This document is intended for HP ProLiant G7 and earlier servers.
Troubleshooting Guide
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...(September 2007)...11 375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information... ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting flowcharts ...24 Troubleshooting flowchart reference websites 24 Start ...
...(September 2007)...11 375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information... ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting flowcharts ...24 Troubleshooting flowchart reference websites 24 Start ...
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... Log...78 Array diagnostic software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash component utility 81 Subscriber's choice...
... Log...78 Array diagnostic software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash component utility 81 Subscriber's choice...
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...on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) •... Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page 86) • Added or updated multiple messages in Error messages (on...
...on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) •... Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page 86) • Added or updated multiple messages in Error messages (on...
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...on page 13) section to provide troubleshooting information for the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server. • Updated the following sections to include the HP Smart Update Firmware DVD: o Firmware updates (on page 20) o HP Smart Update Manager deployment (on page 85) o ROM... Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started (on page...
...on page 13) section to provide troubleshooting information for the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server. • Updated the following sections to include the HP Smart Update Firmware DVD: o Firmware updates (on page 20) o HP Smart Update Manager deployment (on page 85) o ROM... Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started (on page...
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... o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the server power-on problems...• Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page...
... o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the server power-on problems...• Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page...
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...page 93) o POST error messages and beep codes (on page 123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an...; Updated and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (on...
...page 93) o POST error messages and beep codes (on page 123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an...; Updated and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (on...
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...174; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page ...(on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI...
...174; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page ...(on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI...
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...; Common problem resolution (on page 20) Many server problems are caused by loose connections, outdated firmware, and other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. How to use this guide NOTE: For common troubleshooting procedures, the term... not immediately pinpoint the problem, use this section to begin troubleshooting. Getting started 13 For troubleshooting information on HP ProLiant 100 Series Servers other issues. Use this guide and to identify the best starting point for troubleshooting (on page 88) Getting ...
...; Common problem resolution (on page 20) Many server problems are caused by loose connections, outdated firmware, and other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. How to use this guide NOTE: For common troubleshooting procedures, the term... not immediately pinpoint the problem, use this section to begin troubleshooting. Getting started 13 For troubleshooting information on HP ProLiant 100 Series Servers other issues. Use this guide and to identify the best starting point for troubleshooting (on page 88) Getting ...
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... When requested to break the server down to ensure that you do not damage the processor or processor socket on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of processors. A minimum configuration consists of a processor.... pass POST. Never touch the contacts. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that include troubleshooting of various models and types of a processor installation tool, and specific...
... When requested to break the server down to ensure that you do not damage the processor or processor socket on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of processors. A minimum configuration consists of a processor.... pass POST. Never touch the contacts. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that include troubleshooting of various models and types of a processor installation tool, and specific...
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...go/bizsupport). Common problem resolution 20 For more information, see "Firmware maintenance (on : o The HP ProLiant Firmware Maintenance CD or DVD o The HP Smart Update Firmware DVD o The HP website (http://www.hp.com/support) • The most recent version of firmware updates. Select the appropriate server model, and...; Check any interlock or interconnect LEDs that can provide notification of a particular server or option firmware from the HP website (http://www.hp.com/support) • Components for option firmware updates available from the following locations: • The...
...go/bizsupport). Common problem resolution 20 For more information, see "Firmware maintenance (on : o The HP ProLiant Firmware Maintenance CD or DVD o The HP Smart Update Firmware DVD o The HP website (http://www.hp.com/support) • The most recent version of firmware updates. Select the appropriate server model, and...; Check any interlock or interconnect LEDs that can provide notification of a particular server or option firmware from the HP website (http://www.hp.com/support) • Components for option firmware updates available from the following locations: • The...
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...page 26)," and follow the instructions to the numbered websites in each flowchart: 1. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Under Product support, select the product. The following websites correspond to locate...for the maintenance and service guide. Diagnostic flowcharts 24 Under Servers, select ProLiant and tc series servers. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. If the other flowcharts. Diagnostic flowcharts ...
...page 26)," and follow the instructions to the numbered websites in each flowchart: 1. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Under Product support, select the product. The following websites correspond to locate...for the maintenance and service guide. Diagnostic flowcharts 24 Under Servers, select ProLiant and tc series servers. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. If the other flowcharts. Diagnostic flowcharts ...
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... Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. HP BladeSystem Power Sizer (http://www.hp.com/go /bladesystem/documentation) Select Support, Drivers and Manuals, and then select... system management information. Select Manuals, and then locate the link for the document. 4. Diagnostic flowcharts 25 Remote management (http://www.hp.com/servers/lights-out) To locate the Integrated Lights-Out User Guide, select the product, and then select Support & Documents....
... Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. HP BladeSystem Power Sizer (http://www.hp.com/go /bladesystem/documentation) Select Support, Drivers and Manuals, and then select... system management information. Select Manuals, and then locate the link for the document. 4. Diagnostic flowcharts 25 Remote management (http://www.hp.com/servers/lights-out) To locate the Integrated Lights-Out User Guide, select the product, and then select Support & Documents....
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... to be sure it is on page 18)." For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in this section are troubleshooting. Be sure no loose connections exist ("Loose connections" on ... faulty. 4. Also, be sure the outlet works. Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem Onboard Administrator User Guide on page 20). Replace the power cord with...
... to be sure it is on page 18)." For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in this section are troubleshooting. Be sure no loose connections exist ("Loose connections" on ... faulty. 4. Also, be sure the outlet works. Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem Onboard Administrator User Guide on page 20). Replace the power cord with...
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.... • When returning a system board for blocked data access caused by the server. HP Trusted Platform Module problems Action: If the TPM fails and is listed in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all...properly, see the encryption technology feature documentation provided by RBSU, request a new system board and TPM board from an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on an installed TPM, administrators should consider the system compromised and take appropriate measures...
.... • When returning a system board for blocked data access caused by the server. HP Trusted Platform Module problems Action: If the TPM fails and is listed in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all...properly, see the encryption technology feature documentation provided by RBSU, request a new system board and TPM board from an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on an installed TPM, administrators should consider the system compromised and take appropriate measures...
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...all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT... manner results in the server documentation. For information on the system board: CAUTION: Do not operate the server for long periods with HP iLO 2 Firmware version 1.75, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see...
...all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT... manner results in the server documentation. For information on the system board: CAUTION: Do not operate the server for long periods with HP iLO 2 Firmware version 1.75, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see...
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...Be sure the communications software is set to the COM port to which the modem is not working telephone directly to the HP website (http://www.hp.com) for external, internal, and cable Mini SAS connectors). Type AT&F at the command prompt to reset the modem...expectancy, replace the Mini SAS cable. Action: If the local I /O cable hot-plug functionality. Connect a working . Data is used only with HP ProLiant p-Class server blades. Hardware problems 58 Modem problems No dial tone exists Action: 1. Contact the local telephone company and arrange to factory-default settings...
...Be sure the communications software is set to the COM port to which the modem is not working telephone directly to the HP website (http://www.hp.com) for external, internal, and cable Mini SAS connectors). Type AT&F at the command prompt to reset the modem...expectancy, replace the Mini SAS cable. Action: If the local I /O cable hot-plug functionality. Connect a working . Data is used only with HP ProLiant p-Class server blades. Hardware problems 58 Modem problems No dial tone exists Action: 1. Contact the local telephone company and arrange to factory-default settings...
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... log for entries indicating why the software failed. • Check system settings to the server which files are the cause of the software vendor for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). You may have the most current drivers.
... log for entries indicating why the software failed. • Check system settings to the server which files are the cause of the software vendor for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). You may have the most current drivers.
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...volume server deployments. The Scripting Toolkit provides a flexible way to support ProLiant BL, ML, DL, and SL servers. For more information about SmartStart software, see the HP website (http://www.hp.com/servers/sstoolkit). SmartStart assists the deployment process by performing a wide... range of configuration activities, including: • Preparing the system for ProLiant or the HP website (http://www.hp.com/go/foundation). The SmartStart Scripting Toolkit is designed to create standard server configuration scripts. With systems ...
...volume server deployments. The Scripting Toolkit provides a flexible way to support ProLiant BL, ML, DL, and SL servers. For more information about SmartStart software, see the HP website (http://www.hp.com/servers/sstoolkit). SmartStart assists the deployment process by performing a wide... range of configuration activities, including: • Preparing the system for ProLiant or the HP website (http://www.hp.com/go/foundation). The SmartStart Scripting Toolkit is designed to create standard server configuration scripts. With systems ...
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... and mouse. Configuring AMP modes Not all ProLiant servers support all data. For more information about BIOS Serial Console, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). For more information on... RBSU, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). All single-bit failures and some multi-bit failures can be replaced while the system continues...
... and mouse. Configuring AMP modes Not all ProLiant servers support all data. For more information about BIOS Serial Console, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). For more information on... RBSU, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). All single-bit failures and some multi-bit failures can be replaced while the system continues...