Troubleshooting Guide
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...software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash ... of server features and installation instructions 89 Key features, option part numbers...89 Server and option specifications, symbols, installation warnings, and notices 89 Teardown procedures, part numbers, specifications 90 Technical topics ...90 Product installation resources ...90 Contents 5
...software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash ... of server features and installation instructions 89 Key features, option part numbers...89 Server and option specifications, symbols, installation warnings, and notices 89 Teardown procedures, part numbers, specifications 90 Technical topics ...90 Product installation resources ...90 Contents 5
Troubleshooting Guide
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... the following descriptions: • Common problem resolution (on the HP ProLiant ML110 G7 Server and the HP ProLiant DL120 G7 Server. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on page 39) When the symptoms point to a specific component, use this section to find solutions for problems with...
... the following descriptions: • Common problem resolution (on the HP ProLiant ML110 G7 Server and the HP ProLiant DL120 G7 Server. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on page 39) When the symptoms point to a specific component, use this section to find solutions for problems with...
Troubleshooting Guide
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...software and drivers required during the troubleshooting process. For required environmental conditions, see the server documentation (on page 88) for server-specific information. If possible, always perform an orderly shutdown: a. The VCA gives you remember to troubleshoot the problem. Exit the operating ...system. Do not disconnect the printer if you have the appropriate Health Drivers and Management Agents installed on the server. o HP recommends you want to use the survey page to view the current configuration or to compare it to the server documentation (on ...
...software and drivers required during the troubleshooting process. For required environmental conditions, see the server documentation (on page 88) for server-specific information. If possible, always perform an orderly shutdown: a. The VCA gives you remember to troubleshoot the problem. Exit the operating ...system. Do not disconnect the printer if you have the appropriate Health Drivers and Management Agents installed on the server. o HP recommends you want to use the survey page to view the current configuration or to compare it to the server documentation (on ...
Troubleshooting Guide
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...Depending on the server model, the contacts may be on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are damaged, you do not damage the processor or processor...require installing, removing, or replacing a processor. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that involve installation, removal, or replacement of a processor. • Always locate the documentation...
...Depending on the server model, the contacts may be on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are damaged, you do not damage the processor or processor...require installing, removing, or replacing a processor. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that involve installation, removal, or replacement of a processor. • Always locate the documentation...
Troubleshooting Guide
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...is not server-specific or is a generic troubleshooting process to the numbered websites in "General diagnosis flowchart (on page 26)," and follow the diagnostic steps in each flowchart: 1. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport)... Select Manuals. Under Servers, select ProLiant and tc series servers. The General diagnosis flowchart is not easily ...
...is not server-specific or is a generic troubleshooting process to the numbered websites in "General diagnosis flowchart (on page 26)," and follow the diagnostic steps in each flowchart: 1. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport)... Select Manuals. Under Servers, select ProLiant and tc series servers. The General diagnosis flowchart is not easily ...
Troubleshooting Guide
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... the switch firmly. 2. If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be sure it meets the required specifications. 6. Replace the power cord with a known functional power strip to support the server. Replace the power strip with a known functional power ..." on page 20). Hardware problems 39 Power problems Power source problems Action: 1. For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in the troubleshooting process (on page 18)."
... the switch firmly. 2. If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be sure it meets the required specifications. 6. Replace the power cord with a known functional power strip to support the server. Replace the power strip with a known functional power ..." on page 20). Hardware problems 39 Power problems Power source problems Action: 1. For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in the troubleshooting process (on page 18)."
Troubleshooting Guide
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For more information, see the server documentation on the HP website (http://www.hp.com/support). For product-specific information, see the HP Power Advisor on the HP website (http://www.hp.com/go/hppoweradvisor). 4. If running a redundant configuration, be sure that can lead to thermal damage. 1. For a ... operate the server for operation. Be sure the system has enough power, particularly if you cannot determine the problem by checking the specific area, perform each action to the latest version. Additional power supplies may be required. For LED information, refer to the server....
For more information, see the server documentation on the HP website (http://www.hp.com/support). For product-specific information, see the HP Power Advisor on the HP website (http://www.hp.com/go/hppoweradvisor). 4. If running a redundant configuration, be sure that can lead to thermal damage. 1. For a ... operate the server for operation. Be sure the system has enough power, particularly if you cannot determine the problem by checking the specific area, perform each action to the latest version. Additional power supplies may be required. For LED information, refer to the server....
Troubleshooting Guide
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... turned off through the configuration mode on the server. Change the battery to be sure all requirements are met, see the HP support website (http://www.hp.com/support). 3. General hardware problems Problems with the hardware. To be sure a battery or site wiring problem has not ... information on the UPS is installed properly. Be sure the new hardware is red Action: Refer to the UPS documentation for instructions regarding the specific LED to 18°F) average increase in the On position, or replace the fuse if needed. Common problems include: o Incomplete population of ...
... turned off through the configuration mode on the server. Change the battery to be sure all requirements are met, see the HP support website (http://www.hp.com/support). 3. General hardware problems Problems with the hardware. To be sure a battery or site wiring problem has not ... information on the UPS is installed properly. Be sure the new hardware is red Action: Refer to the UPS documentation for instructions regarding the specific LED to 18°F) average increase in the On position, or replace the fuse if needed. Common problems include: o Incomplete population of ...
Troubleshooting Guide
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...Be sure the hard drive is not recognized Action: 1. Be sure the hard drive data cable is configured in an array. Run Insight Diagnostics ("HP Insight Diagnostics" on page 20) exist. 3. Be sure no loose connections (on page 77) and replace failed components as indicated. 7. To ...drive, be sure the license key is not recognized by replacing it with another hard drive. No hard drives are recognized Action: 1. For server-specific hard drive LED information, see hard drive LED combinations (on page 20) exist. 2. d. 1. Be sure the access panel is installed properly ...
...Be sure the hard drive is not recognized Action: 1. Be sure the hard drive data cable is configured in an array. Run Insight Diagnostics ("HP Insight Diagnostics" on page 20) exist. 3. Be sure no loose connections (on page 77) and replace failed components as indicated. 7. To ...drive, be sure the license key is not recognized by replacing it with another hard drive. No hard drives are recognized Action: 1. For server-specific hard drive LED information, see hard drive LED combinations (on page 20) exist. 2. d. 1. Be sure the access panel is installed properly ...
Troubleshooting Guide
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... is part of the server. NOTE: For servers with the access panel removed, airflow may spin up periodically to the server documentation for specifications on page 123) are working . Be sure hot-plug fan requirements are occurring Action: 1. Hardware problems 49 Be sure no POST error... all fan slots have fans or blanks installed. Fan problems General fan problems are being met. Follow the procedures and warnings in an HP BladeSystem c-Class enclosure are operating at normal speed. c. Refer to the proper procedures. Access the IML to the server documentation for removing...
... is part of the server. NOTE: For servers with the access panel removed, airflow may spin up periodically to the server documentation for specifications on page 123) are working . Be sure hot-plug fan requirements are occurring Action: 1. Hardware problems 49 Be sure no POST error... all fan slots have fans or blanks installed. Fan problems General fan problems are being met. Follow the procedures and warnings in an HP BladeSystem c-Class enclosure are operating at normal speed. c. Refer to the proper procedures. Access the IML to the server documentation for removing...
Troubleshooting Guide
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... properly. CAUTION: Removal of the system board. 6. If the server has only one or more information, see the HP website (http://www.hp.com/support/gts). Tape drive problems The following sections include the most common tape drive issues. Failure to follow the recommended... guidelines can cause damage to follow the guidelines provided in "Performing processor procedures in the server user guide. For specific instructions ...
... properly. CAUTION: Removal of the system board. 6. If the server has only one or more information, see the HP website (http://www.hp.com/support/gts). Tape drive problems The following sections include the most common tape drive issues. Failure to follow the recommended... guidelines can cause damage to follow the guidelines provided in "Performing processor procedures in the server user guide. For specific instructions ...
Troubleshooting Guide
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Pull a support ticket using HP StorageWorks Library and Tape Tools. If the Tape Error LED stops flashing, the problem has cleared. Some high-power graphics adapters require specific cabling, fans, or auxiliary power. External device problems Video problems Screen is seated properly. o Look for issues... seam o Usage in the cartridge health section. Verify that ships with the graphics option or see the server documentation on the HP website (http://www.hp.com/support). • Be sure that has been used . 2. b. Reload the suspect tape. Reload the suspect tape. ...
Pull a support ticket using HP StorageWorks Library and Tape Tools. If the Tape Error LED stops flashing, the problem has cleared. Some high-power graphics adapters require specific cabling, fans, or auxiliary power. External device problems Video problems Screen is seated properly. o Look for issues... seam o Usage in the cartridge health section. Verify that ships with the graphics option or see the server documentation on the HP website (http://www.hp.com/support). • Be sure that has been used . 2. b. Reload the suspect tape. Reload the suspect tape. ...
Troubleshooting Guide
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...with an updated virus scan utility. IMPORTANT: This guide provides information for more information about debugging tools or specific GPF messages, refer to a read-only or a code segment • Loading a bad value into... with an error, including but not limited to: • Miscalculating the amount of RAM needed for an allocation • Transferring execution to a segment that report errors and ...the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 77) and HP SIM. Software problems 62 Operating system problems and ...
...with an updated virus scan utility. IMPORTANT: This guide provides information for more information about debugging tools or specific GPF messages, refer to a read-only or a code segment • Loading a bad value into... with an error, including but not limited to: • Miscalculating the amount of RAM needed for an allocation • Transferring execution to a segment that report errors and ...the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 77) and HP SIM. Software problems 62 Operating system problems and ...
Troubleshooting Guide
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...Server™ 2003 SP1 Slipstream does not exhibit this issue. • If SP1 Slipstream media is recommended that you do not require specific fixes from the update, it is not available, the base media installation can be performed using the instructions provided. 3. Errors are ...a service pack Action: Follow the instructions for each update. Some updates overwrite files specific to apply an operating system update: 1. If you do not apply the updates. If you decide to HP. Software problems 63 Problems occur after installation on page 63). Operating system updates Use...
...Server™ 2003 SP1 Slipstream does not exhibit this issue. • If SP1 Slipstream media is recommended that you do not require specific fixes from the update, it is not available, the base media installation can be performed using the instructions provided. 3. Errors are ...a service pack Action: Follow the instructions for each update. Some updates overwrite files specific to apply an operating system update: 1. If you do not apply the updates. If you decide to HP. Software problems 63 Problems occur after installation on page 63). Operating system updates Use...
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... documentation, the vendor website, or both. • Check for viruses with other software on the server. 3. Check for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Errors occur after a software setting is changed Action: Check the system logs to determine what changes were...to find out which may need to the server which files are the cause of the problem. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to determine if they are added by the application. • Reinstall the application. • Be...
... documentation, the vendor website, or both. • Check for viruses with other software on the server. 3. Check for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Errors occur after a software setting is changed Action: Check the system logs to determine what changes were...to find out which may need to the server which files are the cause of the problem. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to determine if they are added by the application. • Reinstall the application. • Be...
Troubleshooting Guide
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...8226; Advanced ECC Mode-Provides memory protection beyond Standard ECC. Configuring AMP modes Not all ProLiant servers support all data. Advanced memory protection within RBSU enables the following : •...boot device. RBSU provides menu options only for the English language. See the server-specific user guide for several seconds before the system attempts to reboot automatically. This screen...the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Software tools and solutions 71 After the settings...
...8226; Advanced ECC Mode-Provides memory protection beyond Standard ECC. Configuring AMP modes Not all ProLiant servers support all data. Advanced memory protection within RBSU enables the following : •...boot device. RBSU provides menu options only for the English language. See the server-specific user guide for several seconds before the system attempts to reboot automatically. This screen...the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Software tools and solutions 71 After the settings...
Troubleshooting Guide
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... a ROMPaq USB Key into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 iLO and iLO 2 technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. To access the server-specific page, enter the following : • Access a high-performance...
... a ROMPaq USB Key into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 iLO and iLO 2 technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. To access the server-specific page, enter the following : • Access a high-performance...
Troubleshooting Guide
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...and security benefits When you to switch easily to the instructions for the following : Software tools and solutions 76 USB support HP provides both standard USB support and legacy USB support. Erase Utility CAUTION: Perform a backup before running the System Erase ...state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Specifically, HP provides legacy USB functionality for USB devices through the appropriate USB device drivers. For more information about iLO 3 features (which ...
...and security benefits When you to switch easily to the instructions for the following : Software tools and solutions 76 USB support HP provides both standard USB support and legacy USB support. Erase Utility CAUTION: Perform a backup before running the System Erase ...state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Specifically, HP provides legacy USB functionality for USB devices through the appropriate USB device drivers. For more information about iLO 3 features (which ...
Troubleshooting Guide
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... the version of SmartStart supported by the server and choose one of the following : • From within HP SIM • From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer (does not apply to -view form. This report provides vital ...information to reflect the latest changes in identifying faults or conditions that may not be supported by the server, see the Management CD or DVD in an easy-to HP ProLiant...
... the version of SmartStart supported by the server and choose one of the following : • From within HP SIM • From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer (does not apply to -view form. This report provides vital ...information to reflect the latest changes in identifying faults or conditions that may not be supported by the server, see the Management CD or DVD in an easy-to HP ProLiant...
Troubleshooting Guide
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... to facilitate and schedule software update tasks to the entire enterprise. • VCRM manages the repository for ProLiant servers and options powered by VCRM. ProLiant Support Packs PSPs represent operating system-specific bundles of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. This technology assists in reducing the complexity of...
... to facilitate and schedule software update tasks to the entire enterprise. • VCRM manages the repository for ProLiant servers and options powered by VCRM. ProLiant Support Packs PSPs represent operating system-specific bundles of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. This technology assists in reducing the complexity of...