Deskpro Personal Computers Service Reference Guide
Page 6
...Notification and Recovery 3-7 3.3.1 Processor Fault Prediction and Prefailure Warranty 3-7 3.3.2 SMART Hard Drive Fault Prediction 3-8 3.3.3 Drive Protection System 3-8 3.3.4 Ultra ATA Integrity Monitoring 3-8 3.3.5 ECC Fault Prediction ...Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix C Hard Drives...
...Notification and Recovery 3-7 3.3.1 Processor Fault Prediction and Prefailure Warranty 3-7 3.3.2 SMART Hard Drive Fault Prediction 3-8 3.3.3 Drive Protection System 3-8 3.3.4 Ultra ATA Integrity Monitoring 3-8 3.3.5 ECC Fault Prediction ...Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix C Hard Drives...
Deskpro Personal Computers Service Reference Guide
Page 13
...turned on the computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. You can also be necessary when you add or remove hardware. Determine if all of which is...and manage energy-saving timeouts. Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which allows the computer to 30 days); Deskpro Service Reference Guide 2-1 If a POST error occurs, the error is enabled...
...turned on the computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. You can also be necessary when you add or remove hardware. Determine if all of which is...and manage energy-saving timeouts. Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which allows the computer to 30 days); Deskpro Service Reference Guide 2-1 If a POST error occurs, the error is enabled...
Deskpro Personal Computers Service Reference Guide
Page 15
...memory size, and asset tracking number. Restores factory default settings. Enables/disables IDE drive translation. continued Deskpro Service Reference Guide 2-3 Removable Media IDE Devices IDE Drive Timing IDE Options Boot Order Enables/disables removable media booting and removable media writing...., then on password. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually. Specifies...
...memory size, and asset tracking number. Restores factory default settings. Enables/disables IDE drive translation. continued Deskpro Service Reference Guide 2-3 Removable Media IDE Devices IDE Drive Timing IDE Options Boot Order Enables/disables removable media booting and removable media writing...., then on password. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually. Specifies...
Deskpro Personal Computers Service Reference Guide
Page 19
... may vary slightly from the diagnostics diskette you must create a diagnostics diskette. Deskpro Service Reference Guide 2-7 Press Enter to view the device list. devices from the... Type of processor and coprocessor Diskette, CD-ROM, DVD-ROM tape, or hard drives installed Active printer and communications interfaces Modem type installed Graphics settings ...;Windows WIN.INI file details ✎ Categories or items of information displayed by Compaq; Verify that any new devices are displayed when the testing is incorrect, be sure ...
... may vary slightly from the diagnostics diskette you must create a diagnostics diskette. Deskpro Service Reference Guide 2-7 Press Enter to view the device list. devices from the... Type of processor and coprocessor Diskette, CD-ROM, DVD-ROM tape, or hard drives installed Active printer and communications interfaces Modem type installed Graphics settings ...;Windows WIN.INI file details ✎ Categories or items of information displayed by Compaq; Verify that any new devices are displayed when the testing is incorrect, be sure ...
Deskpro Personal Computers Service Reference Guide
Page 21
...or halt testing if selected in the box. 3. By following options: ❏ Quick Test-Runs a quick, general test on the hard drive. This number is displayed, showing the progress and result of each test. 6. Click the Begin Testing button. Refer to solve some ..., find the device in case you should keep a backup copy of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide. Another option is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions...
...or halt testing if selected in the box. 3. By following options: ❏ Quick Test-Runs a quick, general test on the hard drive. This number is displayed, showing the progress and result of each test. 6. Click the Begin Testing button. Refer to solve some ..., find the device in case you should keep a backup copy of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide. Another option is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions...
Deskpro Personal Computers Service Reference Guide
Page 22
... of hard drive failure or corruption. Users and service providers may be extremely helpful in the event of the screen, press the F10 key. ✎ If you must turn off the computer, then on or restart the computer. When the F10=Setup message appears in the Compaq factory,... is flashed onto the ROM, and is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore CD enables the user to access the utility. 3. Turn ...
... of hard drive failure or corruption. Users and service providers may be extremely helpful in the event of the screen, press the F10 key. ✎ If you must turn off the computer, then on or restart the computer. When the F10=Setup message appears in the Compaq factory,... is flashed onto the ROM, and is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore CD enables the user to access the utility. 3. Turn ...
Deskpro Personal Computers Service Reference Guide
Page 23
... a preinstalled set of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the ...tightly integrated with selective recovery of the desktop and portable PC, Intelligent Manageability delivers significant financial and ...desktop management solutions in the online Intelligent Manageability Guide may vary by model or software version. Providing easy control and management of system software, configuration management and troubleshooting, and power management. The Compaq Deskpro...
... a preinstalled set of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the ...tightly integrated with selective recovery of the desktop and portable PC, Intelligent Manageability delivers significant financial and ...desktop management solutions in the online Intelligent Manageability Guide may vary by model or software version. Providing easy control and management of system software, configuration management and troubleshooting, and power management. The Compaq Deskpro...
Deskpro Personal Computers Service Reference Guide
Page 30
The warning gives you time to back up to 2000 volts without incurring any system downtime or data loss. DPS is transferred between an Ultra ATA hard drive and the system's core logic. Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors ... alert is a diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. The Prefailure Warranty for SMART hard drives allows you to replace these drives, free of key information is lost. 3-8 Intelligent Manageability Drive Protection System The Compaq Drive Protection System (DPS) is also sent over ...
The warning gives you time to back up to 2000 volts without incurring any system downtime or data loss. DPS is transferred between an Ultra ATA hard drive and the system's core logic. Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors ... alert is a diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. The Prefailure Warranty for SMART hard drives allows you to replace these drives, free of key information is lost. 3-8 Intelligent Manageability Drive Protection System The Compaq Drive Protection System (DPS) is also sent over ...
Deskpro Personal Computers Service Reference Guide
Page 32
... a ROM upgrade. To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps: 1. Insert a ROMPaq diskette into the diskette drive. 3. The Boot Block is a flashprotected section of a ROM flash failure, for system recovery in the unlikely event of the ROM that checks to validate... the system ROM each time power to the system is turned on. If the system ROM is no video or hard drive support from the diskette drive and turn on. If a setup password has been established, the Caps Lock light will turn off the power. 2. Because there is...
... a ROM upgrade. To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps: 1. Insert a ROMPaq diskette into the diskette drive. 3. The Boot Block is a flashprotected section of a ROM flash failure, for system recovery in the unlikely event of the ROM that checks to validate... the system ROM each time power to the system is turned on. If the system ROM is no video or hard drive support from the diskette drive and turn on. If a setup password has been established, the Caps Lock light will turn off the power. 2. Because there is...
Deskpro Personal Computers Service Reference Guide
Page 50
.... Deskpro Service Reference Guide C-1 C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that are greater than 528 MB. This allows DOS to a single port. In this situation, one another. These are two hard drives connected to access greater than 528 MB, the system automatically translates the hard drive parameter for the Compaq Deskpro Personal Computers have built-in the hard drive...
.... Deskpro Service Reference Guide C-1 C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that are greater than 528 MB. This allows DOS to a single port. In this situation, one another. These are two hard drives connected to access greater than 528 MB, the system automatically translates the hard drive parameter for the Compaq Deskpro Personal Computers have built-in the hard drive...
Deskpro Personal Computers Service Reference Guide
Page 56
... will fix an erroneous error message.) 1. Clear CMOS. 3. Determine if hard drive is about to the primary address. 1. Clear CMOS. 3. Disconnect additional drives. 6. Back up contents and replace hard drive. 1721-SMART SCSI Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. Replace the hard drive. Run hard drive diagnostics. 5. continued D-6 POST Error Messages Apply firmware patch if applicable...
... will fix an erroneous error message.) 1. Clear CMOS. 3. Determine if hard drive is about to the primary address. 1. Clear CMOS. 3. Disconnect additional drives. 6. Back up contents and replace hard drive. 1721-SMART SCSI Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. Replace the hard drive. Run hard drive diagnostics. 5. continued D-6 POST Error Messages Apply firmware patch if applicable...
Deskpro Personal Computers Service Reference Guide
Page 57
... if available. 7. Disconnect additional drives. 6. Run Computer Setup (F10 Setup). 2. Replace the hard drive. 9. Confirm drive is supported on this computer (Large drive ROM support.) 7. Replace the system board. Replace the hard drive. 1. Disconnect additional drives. 6. Run hard drive diagnostics. 5. Run hard drive diagnostics. 5. Run hard drive diagnostics. 5. Check cable seating/jumper settings. 4. Check cable seating /jumper settings. 4. continued Deskpro Service Reference Guide D-7 POST Error...
... if available. 7. Disconnect additional drives. 6. Run Computer Setup (F10 Setup). 2. Replace the hard drive. 9. Confirm drive is supported on this computer (Large drive ROM support.) 7. Replace the system board. Replace the hard drive. 1. Disconnect additional drives. 6. Run hard drive diagnostics. 5. Run hard drive diagnostics. 5. Run hard drive diagnostics. 5. Check cable seating/jumper settings. 4. Check cable seating /jumper settings. 4. continued Deskpro Service Reference Guide D-7 POST Error...
Deskpro Personal Computers Service Reference Guide
Page 58
Clear CMOS. 3. Replace the hard drive. 9. Run hard drive diagnostics. 5. Replace the system board. 1. Run hard drive diagnostics. 5. Run hard drive diagnostics. 5. Run Computer Setup (F10 Setup). 2. Check cable seating /jumper settings. 4. Check cable seating /jumper settings. 4. Run the Drive Protection System test if available. 8. Replace the hard drive. Confirm drive is supported on this computer (Large drive ROM support). 7. Clear CMOS. 3. Run Computer...
Clear CMOS. 3. Replace the hard drive. 9. Run hard drive diagnostics. 5. Replace the system board. 1. Run hard drive diagnostics. 5. Run hard drive diagnostics. 5. Run Computer Setup (F10 Setup). 2. Check cable seating /jumper settings. 4. Check cable seating /jumper settings. 4. Run the Drive Protection System test if available. 8. Replace the hard drive. Confirm drive is supported on this computer (Large drive ROM support). 7. Clear CMOS. 3. Run Computer...
Deskpro Personal Computers Service Reference Guide
Page 60
... and reseat memory module. 3. D-10 POST Error Messages System memory error. 1. POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action Flashing Power and Hard Drive Green LEDs None Red Power LED Blinks Every None 2 or More Seconds Red Power LED Blinks Every None Second Red power LED ON * L = Long, S = Short...
... and reseat memory module. 3. D-10 POST Error Messages System memory error. 1. POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action Flashing Power and Hard Drive Green LEDs None Red Power LED Blinks Every None 2 or More Seconds Red Power LED Blinks Every None Second Red power LED ON * L = Long, S = Short...
Deskpro Personal Computers Service Reference Guide
Page 61
E appendix DIAGNOSTIC INDICATOR LIGHTS LED Power Power Power Color Green Green Green Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more ... shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide E-1
E appendix DIAGNOSTIC INDICATOR LIGHTS LED Power Power Power Color Green Green Green Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more ... shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide E-1
Deskpro Personal Computers Service Reference Guide
Page 63
... may hear one short beeps. Computer date and time display is pressed. Computer does not boot up and Num Lock LED is available from Compaq. Clear configuration memory (CMOS). Replace system board. ✎ If the standard keyboard has been replaced with the cover or side panel removed.... The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is blinking; Computer does not boot up and power and hard drive LEDs are blocked. 3. Memory may be improperly installed or may not be functional. The Caps Lock LED is flashing; you may not be ...
... may hear one short beeps. Computer date and time display is pressed. Computer does not boot up and Num Lock LED is available from Compaq. Clear configuration memory (CMOS). Replace system board. ✎ If the standard keyboard has been replaced with the cover or side panel removed.... The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is blinking; Computer does not boot up and power and hard drive LEDs are blocked. 3. Memory may be improperly installed or may not be functional. The Caps Lock LED is flashing; you may not be ...
Deskpro Personal Computers Service Reference Guide
Page 66
... are set to turn on . Deskpro Service Reference Guide F-5 Display Problems Continued Problem Monitor overheats. SCSI Cursor will not move using F10 Setup. 5. Possible Solution There is with IDE and SCSI drives will not boot from SCSI hard drive. System will not boot from a SCSI drive. To boot a SCSI drive, the drive ID number must be disabled...
... are set to turn on . Deskpro Service Reference Guide F-5 Display Problems Continued Problem Monitor overheats. SCSI Cursor will not move using F10 Setup. 5. Possible Solution There is with IDE and SCSI drives will not boot from SCSI hard drive. System will not boot from a SCSI drive. To boot a SCSI drive, the drive ID number must be disabled...
Deskpro Personal Computers Service Reference Guide
Page 67
... Check Now. Cable could be loose. The system is a problem with the drive type. Hard Drive This section identifies some typical hard drive problems are presented in the following table: Problem Hard drive error occurs. After completing the test, you can print this log to a ...cause is trying to start from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Click Start Æ Programs Æ Accessories Æ...
... Check Now. Cable could be loose. The system is a problem with the drive type. Hard Drive This section identifies some typical hard drive problems are presented in the following table: Problem Hard drive error occurs. After completing the test, you can print this log to a ...cause is trying to start from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Click Start Æ Programs Æ Accessories Æ...
Deskpro Personal Computers Service Reference Guide
Page 76
END/P333/10a/5/128c/n Platform/Family EN EP Form Factor S - Desktop M - NIC n - Pentium Core Logic (chip set) blank - Win 95 8 - no NIC Processor Type C - none c - Convertible Processor Speed, MHz Operating System 4 - Celeron P - CD-ROM Deskpro Service Reference Guide H-1 Small Form Factor D - BX a - 810 Hard Drive Capacity 10 - 10.0 GB 13 - 13.5 GB MB RAM 64 128 Removable Storage blank - H appendix MODEL NUMBER NAMING The following is an example of the 21-character model number information. Win 98 NIC (EN only) blank - Minitower blank - Win NT 4.0 5 -
END/P333/10a/5/128c/n Platform/Family EN EP Form Factor S - Desktop M - NIC n - Pentium Core Logic (chip set) blank - Win 95 8 - no NIC Processor Type C - none c - Convertible Processor Speed, MHz Operating System 4 - Celeron P - CD-ROM Deskpro Service Reference Guide H-1 Small Form Factor D - BX a - 810 Hard Drive Capacity 10 - 10.0 GB 13 - 13.5 GB MB RAM 64 128 Removable Storage blank - H appendix MODEL NUMBER NAMING The following is an example of the 21-character model number information. Win 98 NIC (EN only) blank - Minitower blank - Win NT 4.0 5 -
Compaq Deskpro 2000 Series of Personal Computers Pentium Processor with MMX Technology and Pentium II Processor
Page 6
...Serial/Parallel Interface Board 1-25 1.7.8 PD-CD Drive 1-26 1.7.9 Modems 1-26 chapter 2 Compaq Utilities 2.1 Getting Ready...2-1 2.1.1 Preparing the Computer 2-1 2.1.2 Create a Diagnostics Diskette 2-2 2.1.3 Accessing the Compaq Utilities Menu 2-2 2.2 Computer Setup 2-3 2.2.1 ...Compaq Intelligent Manageability 2-15 2.11.1 Asset Management 2-15 2.11.2 Fault Management 2-16 2.11.3 Security Management 2-17 2.11.4 Configuration Management 2-18 2.11.5 Integration Management 2-24 2.12 Protecting Your Software 2-26 2.12.1 Ordering Backup Diskettes 2-26 2.12.2 Restoring Your Hard Drive...
...Serial/Parallel Interface Board 1-25 1.7.8 PD-CD Drive 1-26 1.7.9 Modems 1-26 chapter 2 Compaq Utilities 2.1 Getting Ready...2-1 2.1.1 Preparing the Computer 2-1 2.1.2 Create a Diagnostics Diskette 2-2 2.1.3 Accessing the Compaq Utilities Menu 2-2 2.2 Computer Setup 2-3 2.2.1 ...Compaq Intelligent Manageability 2-15 2.11.1 Asset Management 2-15 2.11.2 Fault Management 2-16 2.11.3 Security Management 2-17 2.11.4 Configuration Management 2-18 2.11.5 Integration Management 2-24 2.12 Protecting Your Software 2-26 2.12.1 Ordering Backup Diskettes 2-26 2.12.2 Restoring Your Hard Drive...