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ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor-based servers only Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation
ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor-based servers only Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation
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iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Removal and Replacement Procedures continued Peripheral Board...2-30 Memory ...2-32 Memory Board 2-34 Dual Inline Memory ...6600 - 6699, SCSI/IDE CD-ROM Drive Test Error Codes 3-33 6700 - 6799, SCSI Tape Drive Test Error Codes 3-34 7000 - 7099, Server Manager/R Board Test Error Codes 3-34 8600 - 8699, Pointing Device Interface Test Error Codes 3-35 Array Diagnostic Utility (ADU 3-36 Starting ADU 3-36... 3-47 Event List ...3-49 Event Messages 3-49 For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Removal and Replacement Procedures continued Peripheral Board...2-30 Memory ...2-32 Memory Board 2-34 Dual Inline Memory ...6600 - 6699, SCSI/IDE CD-ROM Drive Test Error Codes 3-33 6700 - 6799, SCSI Tape Drive Test Error Codes 3-34 7000 - 7099, Server Manager/R Board Test Error Codes 3-34 8600 - 8699, Pointing Device Interface Test Error Codes 3-35 Array Diagnostic Utility (ADU 3-36 Starting ADU 3-36... 3-47 Event List ...3-49 Event Messages 3-49 For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
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...To reduce the risk of the procedures, precautions, and hazards associated with Pentium II Xeon and Pentium III Xeon processor-based servers only IMPORTANT: Text set off in this manner indicates that the component exceeds the recommended weight for one individual to equipment ... technicians should attempt to the equipment, observe local Occupational Safety requirements and guidelines for reference when servicing ProLiant 5500 and 5500R Servers. About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be performed by individuals who are hazardous.
...To reduce the risk of the procedures, precautions, and hazards associated with Pentium II Xeon and Pentium III Xeon processor-based servers only IMPORTANT: Text set off in this manner indicates that the component exceeds the recommended weight for one individual to equipment ... technicians should attempt to the equipment, observe local Occupational Safety requirements and guidelines for reference when servicing ProLiant 5500 and 5500R Servers. About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be performed by individuals who are hazardous.
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...servers only All troubleshooting and repair procedures are available: I User Documentation I Compaq Service Quick Reference Guide I Service Training Guides I Compaq Service Advisories and Bulletins I Compaq QuickFind I Compaq Insight Manager I Compaq Download Facility: Call 1-281-518-1418 Integrated Management Display Some Compaq server models include a Compaq...I Plug the power cord into a properly grounded AC outlet only. viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by unplugging all times. WARNING:...
...servers only All troubleshooting and repair procedures are available: I User Documentation I Compaq Service Quick Reference Guide I Service Training Guides I Compaq Service Advisories and Bulletins I Compaq QuickFind I Compaq Insight Manager I Compaq Download Facility: Call 1-281-518-1418 Integrated Management Display Some Compaq server models include a Compaq...I Plug the power cord into a properly grounded AC outlet only. viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by unplugging all times. WARNING:...
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1 Chapter Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) This chapter provides the illustrated parts breakdown and a spare parts list for the names of referenced spare parts. For use with Pentium II and Pentium III Xeon processor-based servers only See Table 1-1 for Compaq ProLiant 5500 and 5500R Servers.
1 Chapter Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) This chapter provides the illustrated parts breakdown and a spare parts list for the names of referenced spare parts. For use with Pentium II and Pentium III Xeon processor-based servers only See Table 1-1 for Compaq ProLiant 5500 and 5500R Servers.
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Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts For use with Pentium II and Pentium III Xeon processor-based servers only 1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6a 6c 6b 27b 27a 1 31 32 5 7b 4 2 3 Figure 1-1.
Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts For use with Pentium II and Pentium III Xeon processor-based servers only 1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6a 6c 6b 27b 27a 1 31 32 5 7b 4 2 3 Figure 1-1.
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System Components Exploded View (Tower Model) 11 24 Illustrated Parts Catalog 1-3 9 1 22 18 21 20 19 14 23 26 8 15a 40 25 10 13 7a Figure 1-2. Exploded view, Compaq ProLiant 5500 and 5500R Server system components For use with Pentium II and Pentium III Xeon processor-based servers only
System Components Exploded View (Tower Model) 11 24 Illustrated Parts Catalog 1-3 9 1 22 18 21 20 19 14 23 26 8 15a 40 25 10 13 7a Figure 1-2. Exploded view, Compaq ProLiant 5500 and 5500R Server system components For use with Pentium II and Pentium III Xeon processor-based servers only
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...13 Power Backplane Board 14 Peripheral Board 15a Compaq 10/100 TX PCI Intel UTP Controller 15b Compaq 10/100 TX PCI UTP Controller 16 400 MHz/100 (1 MB) Processor with Heat Sink 17 450 MHz/100 (1 MB) Processor with Heat Sink 18 500 MHz/100 (1 MB) Processor with Heat Sink Spare Part Number ...001 169286-002 348759-001* 306571-001 328702-001 317606-001 169849-001* 386980-001* 387093-001* 328700-001 continued For use with Cable (Std. 1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Spare Part List Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers Ref.
...13 Power Backplane Board 14 Peripheral Board 15a Compaq 10/100 TX PCI Intel UTP Controller 15b Compaq 10/100 TX PCI UTP Controller 16 400 MHz/100 (1 MB) Processor with Heat Sink 17 450 MHz/100 (1 MB) Processor with Heat Sink 18 500 MHz/100 (1 MB) Processor with Heat Sink Spare Part Number ...001 169286-002 348759-001* 306571-001 328702-001 317606-001 169849-001* 386980-001* 387093-001* 328700-001 continued For use with Cable (Std. 1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Spare Part List Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers Ref.
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Compaq ProLiant 5500 and 5500R Servers continued Ref. Description 19 Memory Module, 64-MB, 50ns or 60ns, EDO 20 Memory Board 21 Processor Power Module 22 Processor Terminator Board 23 System I/O Board with Tray MEDIA STORAGE DEVICES 24 1.44-MB Diskette Drive 25 24X or greater IDE CD-ROM Drive MISCELLANEOUS 26 4.5V Replacement Battery 27 Miscellaneous Plastics...-001 * 122759-001 * 304429-001 * 328706-001 * 328706-002 * 328704-001 * 328705-001 * continued For use with Pentium II and Pentium III Xeon processor-based servers only Illustrated Parts Catalog 1-5 Table 1-1 Spare Part List -
Compaq ProLiant 5500 and 5500R Servers continued Ref. Description 19 Memory Module, 64-MB, 50ns or 60ns, EDO 20 Memory Board 21 Processor Power Module 22 Processor Terminator Board 23 System I/O Board with Tray MEDIA STORAGE DEVICES 24 1.44-MB Diskette Drive 25 24X or greater IDE CD-ROM Drive MISCELLANEOUS 26 4.5V Replacement Battery 27 Miscellaneous Plastics...-001 * 122759-001 * 304429-001 * 328706-001 * 328706-002 * 328704-001 * 328705-001 * continued For use with Pentium II and Pentium III Xeon processor-based servers only Illustrated Parts Catalog 1-5 Table 1-1 Spare Part List -
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Compaq ProLiant 5500 and 5500R Servers continued Ref. Description OPTIONS 40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 41 Smart Array 3200 Controller 42 Keyboard (Tower Model Only) 43 Drive ... 51 Memory Module, 256-MB, 50ns, EDO * Not Shown Spare Part Number 348759-001 340855-001* 160648-XXX * 328696-001 * 336380-001 * 336381-001 * 313715-001 * 336382-001 * 336382-001 * 281857-001 * 281859-001 * 281860-001 * For use with Pentium II and Pentium III Xeon processor-based servers only 1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service...
Compaq ProLiant 5500 and 5500R Servers continued Ref. Description OPTIONS 40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 41 Smart Array 3200 Controller 42 Keyboard (Tower Model Only) 43 Drive ... 51 Memory Module, 256-MB, 50ns, EDO * Not Shown Spare Part Number 348759-001 340855-001* 160648-XXX * 328696-001 * 336380-001 * 336381-001 * 313715-001 * 336382-001 * 336382-001 * 281857-001 * 281859-001 * 281860-001 * For use with Pentium II and Pentium III Xeon processor-based servers only 1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service...
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... in their containers until they arrive at static-free stations. I Always place drives PCB (Printed Circuit Board) assembly side down. To service Compaq ProLiant 5500 and 5500R Servers, the following precautions: I From the Compaq SmartStart and Support Software CD: !"System configuration utility software !"Drive Array Advanced Diagnostics software !"Diagnostics software Electrostatic Discharge Information A discharge of nonconductive...
... in their containers until they arrive at static-free stations. I Always place drives PCB (Printed Circuit Board) assembly side down. To service Compaq ProLiant 5500 and 5500R Servers, the following precautions: I From the Compaq SmartStart and Support Software CD: !"System configuration utility software !"Drive Array Advanced Diagnostics software !"Diagnostics software Electrostatic Discharge Information A discharge of nonconductive...
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... reduce the risk of electrical shock hazards. WARNING: Any RJ-45 receptacle marked with Pentium II and Pentium III Xeon processor-based servers only CLASS 1 LASER PRODUCT WARNING: This label or its equivalent is supplied by multiple sources of your CD-ROM drive. To ... is classified as a CLASS 1 LASER PRODUCT. This label indicates that the product is contacted, the potential for injury exists. 2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of ...
... reduce the risk of electrical shock hazards. WARNING: Any RJ-45 receptacle marked with Pentium II and Pentium III Xeon processor-based servers only CLASS 1 LASER PRODUCT WARNING: This label or its equivalent is supplied by multiple sources of your CD-ROM drive. To ... is classified as a CLASS 1 LASER PRODUCT. This label indicates that the product is contacted, the potential for injury exists. 2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of ...
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... remain in a rack-mount configuration, you must disconnect the power cord from the server. Disconnect all the power cords to completely remove power from the server. 4. WARNING: Compaq ProLiant 5500 and 5500R Servers are capable of personal injury, do not attempt to replace hot-plug devices such ... all cautions and warnings throughout the installation instructions that are required to the Compaq ProLiant 5500 and 5500R Setup and Installation Guide for non-hot-plug devices: 1. Refer to remove the server from the rack and place it on without causing system shutdown. WARNING: ...
... remain in a rack-mount configuration, you must disconnect the power cord from the server. Disconnect all the power cords to completely remove power from the server. 4. WARNING: Compaq ProLiant 5500 and 5500R Servers are capable of personal injury, do not attempt to replace hot-plug devices such ... all cautions and warnings throughout the installation instructions that are required to the Compaq ProLiant 5500 and 5500R Setup and Installation Guide for non-hot-plug devices: 1. Refer to remove the server from the rack and place it on without causing system shutdown. WARNING: ...
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...Plug the power cord into a grounded (earthed) electrical outlet that is loaded first and at all power cords from the server. 2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to the power supply. Be sure you...the power cord grounding plug. CAUTION: Electrostatic discharge can damage electronic components. For use with Pentium II and Pentium III Xeon processor-based servers only I If the system has multiple power supplies, disconnect power from the system by unplugging all times. I Multiple racks are properly...
...Plug the power cord into a grounded (earthed) electrical outlet that is loaded first and at all power cords from the server. 2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to the power supply. Be sure you...the power cord grounding plug. CAUTION: Electrostatic discharge can damage electronic components. For use with Pentium II and Pentium III Xeon processor-based servers only I If the system has multiple power supplies, disconnect power from the system by unplugging all times. I Multiple racks are properly...
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... reduce the risk of personal injury or damage to reduce the weight of the product. The grounding plug is an important safety feature. CAUTION: The ProLiant 5500 and 5500R server must always be achieved if the system unit cover is easily accessible at all pluggable power supplies and modules to the equipment: I Plug the...
... reduce the risk of personal injury or damage to reduce the weight of the product. The grounding plug is an important safety feature. CAUTION: The ProLiant 5500 and 5500R server must always be achieved if the system unit cover is easily accessible at all pluggable power supplies and modules to the equipment: I Plug the...
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... the preparation procedures. Figure 2-1. Removing the caster mounting plate Reverse steps 1 through 4 to the server. 4. Place the server on its side. 3. For use with Pentium II and Pentium III Xeon processor-based servers only 2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Caster Mounting Plate (Tower) To remove the caster mounting plate: 1. See "Preparation Procedures" earlier...
... the preparation procedures. Figure 2-1. Removing the caster mounting plate Reverse steps 1 through 4 to the server. 4. Place the server on its side. 3. For use with Pentium II and Pentium III Xeon processor-based servers only 2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Caster Mounting Plate (Tower) To remove the caster mounting plate: 1. See "Preparation Procedures" earlier...
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Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel door (tower model only). 3. Remove the seven T-15 screws securing the fixed front bezel to replace the fixed front bezel. Pull the fixed front bezel away from the chassis. Figure 2-3. For use with Pentium II and Pentium III Xeon processor-based servers only Removing the fixed front bezel Reverse steps 1 through 4 to the chassis. 4. 2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fixed Front Bezel To remove the fixed front bezel: 1.
Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel door (tower model only). 3. Remove the seven T-15 screws securing the fixed front bezel to replace the fixed front bezel. Pull the fixed front bezel away from the chassis. Figure 2-3. For use with Pentium II and Pentium III Xeon processor-based servers only Removing the fixed front bezel Reverse steps 1 through 4 to the chassis. 4. 2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fixed Front Bezel To remove the fixed front bezel: 1.
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Access panels are an integral part of the cooling system and removing them . WARNING: To reduce the risk of server shutdown and subsequent data loss or damage to cool before touching them while the system is turned on without causing system shutdown...exposed areas. Removal and Replacement Procedures 2-9 Side Access Panel The side access panel can be removed while the server is running the Compaq ProLiant 5500 and 5500R with Pentium II and Pentium III Xeon processor-based servers only Open the front bezel door (tower model only). 3. Removing the side access panel Reverse steps 1 ...
Access panels are an integral part of the cooling system and removing them . WARNING: To reduce the risk of server shutdown and subsequent data loss or damage to cool before touching them while the system is turned on without causing system shutdown...exposed areas. Removal and Replacement Procedures 2-9 Side Access Panel The side access panel can be removed while the server is running the Compaq ProLiant 5500 and 5500R with Pentium II and Pentium III Xeon processor-based servers only Open the front bezel door (tower model only). 3. Removing the side access panel Reverse steps 1 ...
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...To reduce the risk of the chassis. 4. 2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Top Access Panel The top access panel must be removed while the server is running the server with Pentium II and Pentium III Xeon processor-based servers only For use extreme care when running may cause ... or access panels removed. Use a Torx T-15 screwdriver to loosen the thumbscrew securing the top access panel to the front of server shutdown and subsequent data loss or damage to cool before touching them while the system is turned on without causing system shutdown, but...
...To reduce the risk of the chassis. 4. 2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Top Access Panel The top access panel must be removed while the server is running the server with Pentium II and Pentium III Xeon processor-based servers only For use extreme care when running may cause ... or access panels removed. Use a Torx T-15 screwdriver to loosen the thumbscrew securing the top access panel to the front of server shutdown and subsequent data loss or damage to cool before touching them while the system is turned on without causing system shutdown, but...
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The figure below illustrates the location of fans, front view (rack model) For use with at least two 120mm fans (in pairs. Positions and must be added together. 4 3 2 1 Figure 2-7. Positions and provide fan redundancy. Location of the front fans. IMPORTANT: Redundant fans must be added together; positions and must be added in positions and ). 2-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fans Compaq ProLiant 5500 and 5500R Servers ship with Pentium II and Pentium III Xeon processor-based servers only
The figure below illustrates the location of fans, front view (rack model) For use with at least two 120mm fans (in pairs. Positions and must be added together. 4 3 2 1 Figure 2-7. Positions and provide fan redundancy. Location of the front fans. IMPORTANT: Redundant fans must be added together; positions and must be added in positions and ). 2-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fans Compaq ProLiant 5500 and 5500R Servers ship with Pentium II and Pentium III Xeon processor-based servers only