Service Guide
Page 1
This MSG will be periodically maintained and updated as needed. To report a technical problem, contact your Regional Support Center or IM Help Center. Download ZIP file of complete MSG onto local hard drive. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Jumper & Switch Information Specifications See the Notice for copyright and trademark information, and the Preface for symbol conventions and Technician Notes.
This MSG will be periodically maintained and updated as needed. To report a technical problem, contact your Regional Support Center or IM Help Center. Download ZIP file of complete MSG onto local hard drive. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Jumper & Switch Information Specifications See the Notice for copyright and trademark information, and the Preface for symbol conventions and Technician Notes.
Service Guide
Page 2
No part of this guide is subject to change without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation. Compaq, Presario Registered U. Online Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Personal Computers June 1998 COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR...
No part of this guide is subject to change without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation. Compaq, Presario Registered U. Online Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Personal Computers June 1998 COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR...
Service Guide
Page 3
...messages throughout this product: s Compaq Presario documentation set off in this equipment. IMPORTANT: Text set s Introducing Windows 95 Guide s Service Training Guides s Compaq Service Advisories and Bulletins s Compaq QuickFind s Compaq Service Quick Reference Guide s Compaq Help Center The serial number ... clarifying information or specific instructions. Technician Notes WARNING: Only authorized technicians trained by Compaq should be used for reference when servicing the Compaq Presario 4900, 5000, & 5100 Series Personal Computers. PREFACE This Maintenance and Service Guide...
...messages throughout this product: s Compaq Presario documentation set off in this equipment. IMPORTANT: Text set s Introducing Windows 95 Guide s Service Training Guides s Compaq Service Advisories and Bulletins s Compaq QuickFind s Compaq Service Quick Reference Guide s Compaq Help Center The serial number ... clarifying information or specific instructions. Technician Notes WARNING: Only authorized technicians trained by Compaq should be used for reference when servicing the Compaq Presario 4900, 5000, & 5100 Series Personal Computers. PREFACE This Maintenance and Service Guide...
Service Guide
Page 4
..., and also on the chassis between the CD/DVD/Zip drives and the drive door hinge. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog ...Electrostatic discharge Service considerations Preparation for disassembly REMOVAL & REPLACEMENT Serial Number The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts. Serial number Hood Fax-modem System board bracket Serial port assembly Mass...
..., and also on the chassis between the CD/DVD/Zip drives and the drive door hinge. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog ...Electrostatic discharge Service considerations Preparation for disassembly REMOVAL & REPLACEMENT Serial Number The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts. Serial number Hood Fax-modem System board bracket Serial port assembly Mass...
Service Guide
Page 5
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ...
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ...
Service Guide
Page 6
...was removed, then returned to the unit. Tool Requirements s Phillips screwdriver s Needle-nose pliers s Flat-bladed screwdriver s Compaq Utilities software Screws The screws used throughout the unit are ribbon cables. Handle cables by parts being removed or replaced. If...the cables, and ensure that they cannot be caught or snagged by the connector whenever possible. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications ...
...was removed, then returned to the unit. Tool Requirements s Phillips screwdriver s Needle-nose pliers s Flat-bladed screwdriver s Compaq Utilities software Screws The screws used throughout the unit are ribbon cables. Handle cables by parts being removed or replaced. If...the cables, and ensure that they cannot be caught or snagged by the connector whenever possible. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications ...
Service Guide
Page 7
... outlet, and then from the computer. 4 Disconnect all peripheral device cables from the computer. 2 Turn off before you remove it. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for...
... outlet, and then from the computer. 4 Disconnect all peripheral device cables from the computer. 2 Turn off before you remove it. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for...
Service Guide
Page 8
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ...
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ...
Service Guide
Page 9
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge REMOVAL & REPLACEMENT Fax/modem ...
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge REMOVAL & REPLACEMENT Fax/modem ...
Service Guide
Page 10
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge REMOVAL & REPLACEMENT System Board ...
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge REMOVAL & REPLACEMENT System Board ...
Service Guide
Page 11
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 5 Push the system board bracket forward and swing open.
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 5 Push the system board bracket forward and swing open.
Service Guide
Page 12
NOTE: Your board may differ from the system board. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 6 Disconnect the serial port cable (top) and the creativity action center cable (bottom) from the one shown. NEXT STEP
NOTE: Your board may differ from the system board. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 6 Disconnect the serial port cable (top) and the creativity action center cable (bottom) from the one shown. NEXT STEP
Service Guide
Page 13
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 7 Disconnect the audio and power cables.
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 7 Disconnect the audio and power cables.
Service Guide
Page 14
NEXT STEP Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 8 Disconnect the diskette drive and hard drive cables.
NEXT STEP Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 8 Disconnect the diskette drive and hard drive cables.
Service Guide
Page 15
NEXT STEP Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 9 Disconnect the Zip and CD/DVD drive cables.
NEXT STEP Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 9 Disconnect the Zip and CD/DVD drive cables.
Service Guide
Page 16
... board. CAUTION: When replacing the system board bracket, ensure the fingers of the chassis. Return to prevent bending the fingers. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued...
... board. CAUTION: When replacing the system board bracket, ensure the fingers of the chassis. Return to prevent bending the fingers. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued...
Service Guide
Page 17
..., 5000, & 5100 Series Personal Computers. INDEX PAGE This section provides general service information for safe and proper service. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT PROCEDURES - Electrostatic discharge Service considerations ...
..., 5000, & 5100 Series Personal Computers. INDEX PAGE This section provides general service information for safe and proper service. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT PROCEDURES - Electrostatic discharge Service considerations ...
Service Guide
Page 18
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge REMOVAL & REPLACEMENT Serial Port ...
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge REMOVAL & REPLACEMENT Serial Port ...
Service Guide
Page 19
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ...
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ...
Service Guide
Page 20
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette Drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices 3.5" Hard Drive There are six steps in this procedure. 1 Perform preparation procedures. 2 Remove the hood. 3 Disconnect the signal and power cables from the hard drive.
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette Drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices 3.5" Hard Drive There are six steps in this procedure. 1 Perform preparation procedures. 2 Remove the hood. 3 Disconnect the signal and power cables from the hard drive.