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... Printhead 65 Replacing an Ink Tank 66 Printing the Nozzle Check Pattern 71 Printhead Cleaning 75 Printhead Deep Cleaning 78 Cleaning the Printer 80 Transporting the Printer 82 Printing Media 86 Compatible Media Types 87 Envelopes ...89 High Resolution Paper HR-101N 93 Glossy Photo Paper GP-301/GP...Paper Pro PR-101 101 Photo Paper Pro PC-101S 104 Transparencies CF-102 106 T-Shirt Transfers TR-201 108 Banner Paper 110 Troubleshooting 113 Cannot Install the Printer Driver 114 Print Quality is Poor or Contains Errors 116 Printer Does Not Start or Stops During Print Jobs 134 2
... Printhead 65 Replacing an Ink Tank 66 Printing the Nozzle Check Pattern 71 Printhead Cleaning 75 Printhead Deep Cleaning 78 Cleaning the Printer 80 Transporting the Printer 82 Printing Media 86 Compatible Media Types 87 Envelopes ...89 High Resolution Paper HR-101N 93 Glossy Photo Paper GP-301/GP...Paper Pro PR-101 101 Photo Paper Pro PC-101S 104 Transparencies CF-102 106 T-Shirt Transfers TR-201 108 Banner Paper 110 Troubleshooting 113 Cannot Install the Printer Driver 114 Print Quality is Poor or Contains Errors 116 Printer Does Not Start or Stops During Print Jobs 134 2
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Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
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.... ■ Close any other applications before reinstalling it. ➡ Uninstalling Printer Drivers Note ➤ If the Installer was not installed correctly, reinstall it. Troubleshooting Cannot Install the Printer Driver ■ Follow the installation procedure correctly. Install the printer driver carefully following the procedures described in Windows, Windows may be installed because another application is...
.... ■ Close any other applications before reinstalling it. ➡ Uninstalling Printer Drivers Note ➤ If the Installer was not installed correctly, reinstall it. Troubleshooting Cannot Install the Printer Driver ■ Follow the installation procedure correctly. Install the printer driver carefully following the procedures described in Windows, Windows may be installed because another application is...
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Cannot Install the Printer Driver 115 In Windows, use Windows Explorer to ensure that the CD-ROM icon is visible. If there is different on different computers. ■ Confirm ... name, you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. Troubleshooting ■ If the Installer for the printer driver does not start automatically when you must specify the CD-ROM drive letter and the installation program ("msetup.exe"). Windows Note...
Cannot Install the Printer Driver 115 In Windows, use Windows Explorer to ensure that the CD-ROM icon is visible. If there is different on different computers. ■ Confirm ... name, you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. Troubleshooting ■ If the Installer for the printer driver does not start automatically when you must specify the CD-ROM drive letter and the installation program ("msetup.exe"). Windows Note...
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Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Print Quality is Poor or Contains Errors 116
Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Print Quality is Poor or Contains Errors 116
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... dialog box for Windows or the Page Setup dialog box for Macintosh. First, check the Page Size setting in the printer. Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches the size of the paper loaded in the application. For details, ...
... dialog box for Windows or the Page Setup dialog box for Macintosh. First, check the Page Size setting in the printer. Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches the size of the paper loaded in the application. For details, ...
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Note ➤ Printed colors may not match screen colors perfectly due to basic differences in the printer driver matches the type of ink, replace it with a new one. Color control settings and environmental differences can also affect how colors appear on the Main tab. When an ink tank runs out ... Quality is installed. If you are Unclear ■ Confirm that the specified ink tank is Poor or Contains Errors 118 Troubleshooting Colors are printing a photograph or an illustration from Windows, also increase Print Quality on the screen. If you are working in a Macintosh...
Note ➤ Printed colors may not match screen colors perfectly due to basic differences in the printer driver matches the type of ink, replace it with a new one. Color control settings and environmental differences can also affect how colors appear on the Main tab. When an ink tank runs out ... Quality is installed. If you are Unclear ■ Confirm that the specified ink tank is Poor or Contains Errors 118 Troubleshooting Colors are printing a photograph or an illustration from Windows, also increase Print Quality on the screen. If you are working in a Macintosh...
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Print Quality is Poor or Contains Errors 119 If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it.
Print Quality is Poor or Contains Errors 119 If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it.
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... the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning If the problem is Poor or Contains Errors 120 Troubleshooting Printing is Blurred/Colors are printing on one side of certain media. Replace if necessary. ■ Print the nozzle check pattern to ensure that you... dispose of the media. Contact a Customer Care representative. Note ➤ Always ensure that you are Wrong ■ If a specific color does not print, check whether the corresponding ink tank is output correctly. You can only print on the correct side of the protective ...
... the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning If the problem is Poor or Contains Errors 120 Troubleshooting Printing is Blurred/Colors are printing on one side of certain media. Replace if necessary. ■ Print the nozzle check pattern to ensure that you... dispose of the media. Contact a Customer Care representative. Note ➤ Always ensure that you are Wrong ■ If a specific color does not print, check whether the corresponding ink tank is output correctly. You can only print on the correct side of the protective ...
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Print Quality is Poor or Contains Errors 121 Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Printhead Alignment. Follow the instructions on the screen. Ensure that you align the printhead every time you install a new printhead. Troubleshooting Straight Lines are Misaligned ■ Align the printhead.
Print Quality is Poor or Contains Errors 121 Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Printhead Alignment. Follow the instructions on the screen. Ensure that you align the printhead every time you install a new printhead. Troubleshooting Straight Lines are Misaligned ■ Align the printhead.
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Print Quality is Poor or Contains Errors 122 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, then click Printhead Alignment. Follow the instructions on the screen.
Print Quality is Poor or Contains Errors 122 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, then click Printhead Alignment. Follow the instructions on the screen.
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Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Troubleshooting ■ In the printer driver settings, select a higher print quality setting. Print Quality is Poor or Contains Errors 123
Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Troubleshooting ■ In the printer driver settings, select a higher print quality setting. Print Quality is Poor or Contains Errors 123
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Print Quality is Poor or Contains Errors 124 Troubleshooting Printed Paper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink (for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for example, photos or pictures with intense colors). ■ Reduce the Intensity setting in the printer driver, then try printing again.
Print Quality is Poor or Contains Errors 124 Troubleshooting Printed Paper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink (for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for example, photos or pictures with intense colors). ■ Reduce the Intensity setting in the printer driver, then try printing again.
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Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity. Print Quality is Poor or Contains Errors 125
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity. Print Quality is Poor or Contains Errors 125
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You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to open the Custom Setting dialog box. 4 Select Pause Page, then click Send. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each sheet has printed. Print Quality is dry, enable the Pause Page printer driver setting. Troubleshooting Back of Paper is Smudged ■ If the next page prints before the ink is Poor or Contains Errors 126
You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to open the Custom Setting dialog box. 4 Select Pause Page, then click Send. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each sheet has printed. Print Quality is dry, enable the Pause Page printer driver setting. Troubleshooting Back of Paper is Smudged ■ If the next page prints before the ink is Poor or Contains Errors 126
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Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, then release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load several sheets of letter-size or A4 paper into the printer's paper feeder. 2 Hold down menu. 4 Select Pause between pages, then click Send. ■ You may need to clean some internal parts of the printer. Print Quality is Poor or Contains Errors 127
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, then release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load several sheets of letter-size or A4 paper into the printer's paper feeder. 2 Hold down menu. 4 Select Pause between pages, then click Send. ■ You may need to clean some internal parts of the printer. Print Quality is Poor or Contains Errors 127
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... printing again. ■ When printing on thick paper, set the paper thickness lever to the right and try this. Troubleshooting Printed Surface is Poor or Contains Errors 128 If you use non-Canon brand paper heavier than 28 lb. If smudging still occurs, set the paper thickness lever to the " " mark. Clean...
... printing again. ■ When printing on thick paper, set the paper thickness lever to the right and try this. Troubleshooting Printed Surface is Poor or Contains Errors 128 If you use non-Canon brand paper heavier than 28 lb. If smudging still occurs, set the paper thickness lever to the " " mark. Clean...
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Print Quality is Poor or Contains Errors 129 Troubleshooting ■ Reduce the Intensity setting in the printer driver, then try printing again. This may absorb too much ink and become scratched. When printing an image with high intensity, especially on plain paper, the paper may cause the printed surface to become wavy.
Print Quality is Poor or Contains Errors 129 Troubleshooting ■ Reduce the Intensity setting in the printer driver, then try printing again. This may absorb too much ink and become scratched. When printing an image with high intensity, especially on plain paper, the paper may cause the printed surface to become wavy.
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Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to adjust the intensity. Troubleshooting Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to set the intensity. ■ Ensure that you are printing within the recommended printing area. ➡ Printing Area Print Quality is Poor or Contains Errors 130
Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to adjust the intensity. Troubleshooting Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to set the intensity. ■ Ensure that you are printing within the recommended printing area. ➡ Printing Area Print Quality is Poor or Contains Errors 130
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If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead. For details on printhead alignment, refer to check the ink output. Troubleshooting White Streaks ■ Print the nozzle check pattern to "Straight Lines are Misaligned." Print Quality is Poor or Contains Errors 131
If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead. For details on printhead alignment, refer to check the ink output. Troubleshooting White Streaks ■ Print the nozzle check pattern to "Straight Lines are Misaligned." Print Quality is Poor or Contains Errors 131