Acer V3-551 and 551G Notebook Service Guide
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... 2-6 Boot 2-10 Exit 2-11 Boot Manager 2-12 BIOS Flash Utilities 2-13 DOS Flash Utility 2-14 WinFlash Utility 2-16 Miscellaneous Tools 2-18 Using DMITools 2-18 Using the LAN MAC EEPROM Utility 2-19 HDD/BIOS Password 2-21 Unlocking the HDD 2-21 Clearing the Password Check and BIOS Password 2-23 Crisis Utility SOP 2-24 Creating a USB Flash Crisis Disk 2-24 Using the Crisis Utility Disk 2-25 Chapter 3. Table of Contents Chapter 1. Troubleshooting General Information 4-2 Power On Issues 4-3 No Display Issues 4-4 LCD Picture Failure 4-6 Internal Keyboard Failure 4-7 Touchpad...
... 2-6 Boot 2-10 Exit 2-11 Boot Manager 2-12 BIOS Flash Utilities 2-13 DOS Flash Utility 2-14 WinFlash Utility 2-16 Miscellaneous Tools 2-18 Using DMITools 2-18 Using the LAN MAC EEPROM Utility 2-19 HDD/BIOS Password 2-21 Unlocking the HDD 2-21 Clearing the Password Check and BIOS Password 2-23 Crisis Utility SOP 2-24 Creating a USB Flash Crisis Disk 2-24 Using the Crisis Utility Disk 2-25 Chapter 3. Table of Contents Chapter 1. Troubleshooting General Information 4-2 Power On Issues 4-3 No Display Issues 4-4 LCD Picture Failure 4-6 Internal Keyboard Failure 4-7 Touchpad...
Acer V3-551 and 551G Notebook Service Guide
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...Removal 5-44 RTC Battery Installation 5-45 Mainboard Removal 5-46 Mainboard Installation 5-49 Thermal Module Removal 5-53 Thermal Module Installation 5-55 CPU Removal 5-57 CPU Installation 5-58 Speaker Removal 5-59 Speaker Installation 5-62 USB Module Removal 5-65 USB Module Installation 5-67 Power Board Removal 5-69 Power Board Installation 5-71 Keyboard Removal 5-73 Keyboard Installation 5-75 LCD Module Removal 5-78 LCD Module Installation 5-81 ii Internal Microphone Failure 4-11 USB Failure 4-12 Wireless Function Failure 4-13 Bluetooth Function Failure 4-14 4-in-1 Card...
...Removal 5-44 RTC Battery Installation 5-45 Mainboard Removal 5-46 Mainboard Installation 5-49 Thermal Module Removal 5-53 Thermal Module Installation 5-55 CPU Removal 5-57 CPU Installation 5-58 Speaker Removal 5-59 Speaker Installation 5-62 USB Module Removal 5-65 USB Module Installation 5-67 Power Board Removal 5-69 Power Board Installation 5-71 Keyboard Removal 5-73 Keyboard Installation 5-75 LCD Module Removal 5-78 LCD Module Installation 5-81 ii Internal Microphone Failure 4-11 USB Failure 4-12 Wireless Function Failure 4-13 Bluetooth Function Failure 4-14 4-in-1 Card...
Acer V3-551 and 551G Notebook Service Guide
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Privacy Control • BIOS user, supervisor, HDD passwords • Kensington lock slot Hard Drive • 2.5" Hard Disk Drive SATA interface support 250/320/500/640/750 GB or larger Audio Subsystem • Optimized Dolby® Advanced Audio® v2 audio enhancement, featuring Audio Optimizer, Audio Regulator, Volume Leveler, Volume Maximizer, and Surround Virtualizer for Built-in Speakers technologies7 • High-definition audio support • Two built-in stereo speakers • MS-Sound compatible •...
Privacy Control • BIOS user, supervisor, HDD passwords • Kensington lock slot Hard Drive • 2.5" Hard Disk Drive SATA interface support 250/320/500/640/750 GB or larger Audio Subsystem • Optimized Dolby® Advanced Audio® v2 audio enhancement, featuring Audio Optimizer, Audio Regulator, Volume Leveler, Volume Maximizer, and Surround Virtualizer for Built-in Speakers technologies7 • High-definition audio support • Two built-in stereo speakers • MS-Sound compatible •...
Acer V3-551 and 551G Notebook Service Guide
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... Jack Connects to an AC adapter. 2 Ethernet (RJ-45) Port Connects to a VGA cable for air flow. 3 Air Vents CAUTION: Do not cover the air vents. 4 VGA Port Connects to an Ethernet 10/100/1000-based network. Left View 12 3 4 5 6 78 Figure 1:3. Hardware Specifications and Configurations 1-8 Use for external video output. 5 HDMI Port Supports high-definition digital video connections. Connects to USB 2.0 / 3.0 (SuperSpeed USB) devices. 6 USB 3.0 Port NOTE: Devices without USB 3.0 certification may not be compatible. 7 Microphone Jack Connects to a microphone...
... Jack Connects to an AC adapter. 2 Ethernet (RJ-45) Port Connects to a VGA cable for air flow. 3 Air Vents CAUTION: Do not cover the air vents. 4 VGA Port Connects to an Ethernet 10/100/1000-based network. Left View 12 3 4 5 6 78 Figure 1:3. Hardware Specifications and Configurations 1-8 Use for external video output. 5 HDMI Port Supports high-definition digital video connections. Connects to USB 2.0 / 3.0 (SuperSpeed USB) devices. 6 USB 3.0 Port NOTE: Devices without USB 3.0 certification may not be compatible. 7 Microphone Jack Connects to a microphone...
Acer V3-551 and 551G Notebook Service Guide
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Locks the computer (if you are connected to a network domain), or switch users (if you are not connected to a network domain). Searches for computers (if you are on the toolbar. + Displays the system properties dialog box. + Opens Ease of Access Center (for a file or folder. + + + + + + + Shows the desktop. Cycles through programs on a network). Moves focus from the Start menu to the Quick Launch toolbar and...
Locks the computer (if you are connected to a network domain), or switch users (if you are not connected to a network domain). Searches for computers (if you are on the toolbar. + Displays the system properties dialog box. + Opens Ease of Access Center (for a file or folder. + + + + + + + Shows the desktop. Cycles through programs on a network). Moves focus from the Start menu to the Quick Launch toolbar and...
Acer V3-551 and 551G Notebook Service Guide
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...Hotkeys Hotkeys or function key combinations can be used to save power. To activate the hotkeys, press and hold the key or the key and then press the other key in the play sequence. Hotkey Combinations Key Combination Icon Description + Enables/disables wireless connectivity of your computer. Press any key to return. Brightness Up + Right key Increases screen brightness. Volume Down + Down key Decreases audio volume. Stop Previous Next D2D Recovery + + + + Stops media file. Enter D2D recovery during POST Hardware Specifications and Configurations...
...Hotkeys Hotkeys or function key combinations can be used to save power. To activate the hotkeys, press and hold the key or the key and then press the other key in the play sequence. Hotkey Combinations Key Combination Icon Description + Enables/disables wireless connectivity of your computer. Press any key to return. Brightness Up + Right key Increases screen brightness. Volume Down + Down key Decreases audio volume. Stop Previous Next D2D Recovery + + + + Stops media file. Enter D2D recovery during POST Hardware Specifications and Configurations...
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... M/B*1 CMOS Bluetooth Mini Camera Conn. FCH CRT (VGA DAC) GPP3 Card Reader Realtek RTS5209 LED GPP2 MINI Card 2 (Option) GPP1 MINI Card 1 (Wireless LAN) GPP0 LAN(GbE) Atheros AR8151 Transformer / RJ45 RTC CKT. Fan Control DC/DC Interface CKT. LVDS Conn. System Block Diagram Hardware Specifications and Configurations CRT Conn. Card 1 Mini Card 2 Figure 1:8. Power/B USB20/B -USB20 x2 USB30/B -USB20 x1+ USB30 x1 USB30 Fresco FL1009 On M/B BIOS ROM SYS BIOS (4M) EC BIOS (128K...
... M/B*1 CMOS Bluetooth Mini Camera Conn. FCH CRT (VGA DAC) GPP3 Card Reader Realtek RTS5209 LED GPP2 MINI Card 2 (Option) GPP1 MINI Card 1 (Wireless LAN) GPP0 LAN(GbE) Atheros AR8151 Transformer / RJ45 RTC CKT. Fan Control DC/DC Interface CKT. LVDS Conn. System Block Diagram Hardware Specifications and Configurations CRT Conn. Card 1 Mini Card 2 Figure 1:8. Power/B USB20/B -USB20 x2 USB30/B -USB20 x1+ USB30 x1 USB30 Fresco FL1009 On M/B BIOS ROM SYS BIOS (4M) EC BIOS (128K...
Acer V3-551 and 551G Notebook Service Guide
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... the system are turned off completely. All devices in this state. Suspend to RAM (S3) • CPU set power down • VGA Suspend • PCMCIA Suspend • Audio Power Down • Hard Disk Power Down • CD-ROM Power Down • Super I/O Low Power mode Save to EPA 2.0 System Power Management Item Specification Mech. System saves all system states and data onto the disc prior to power off the whole...
... the system are turned off completely. All devices in this state. Suspend to RAM (S3) • CPU set power down • VGA Suspend • PCMCIA Suspend • Audio Power Down • Hard Disk Power Down • CD-ROM Power Down • Super I/O Low Power mode Save to EPA 2.0 System Power Management Item Specification Mech. System saves all system states and data onto the disc prior to power off the whole...
Acer V3-551 and 551G Notebook Service Guide
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... part of the screen. To activate the BIOS Utility, press F2 during POST to enter the multi-boot menu. Read this carefully when making changes to parameter values. • System information is prompted on the bottom of the screen. System Utilities BIOS Setup Utility The BIOS Setup Utility is pre-configured and optimized so most users do not need to run this utility. In this menu, users can load default settings by pressing F9. The BIOS utility is a hardware configuration...
... part of the screen. To activate the BIOS Utility, press F2 during POST to enter the multi-boot menu. Read this carefully when making changes to parameter values. • System information is prompted on the bottom of the screen. System Utilities BIOS Setup Utility The BIOS Setup Utility is pre-configured and optimized so most users do not need to run this utility. In this menu, users can load default settings by pressing F9. The BIOS utility is a hardware configuration...
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... Aspire V3-5510 Acer FD525D8736B011E19990DC0EA1BF6BED Rev. 3.7 F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2:1. BIOS Information F9 Setup Defaults F10 Save and Exit Parameter CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number 2-3 Description Displays the CPU (Central Processing Unit) type. BIOS The following is a description of the computer hardware information. System Utilities Displays the system BIOS version. NOTE: The screens...
... Aspire V3-5510 Acer FD525D8736B011E19990DC0EA1BF6BED Rev. 3.7 F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2:1. BIOS Information F9 Setup Defaults F10 Save and Exit Parameter CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number 2-3 Description Displays the CPU (Central Processing Unit) type. BIOS The following is a description of the computer hardware information. System Utilities Displays the system BIOS version. NOTE: The screens...
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... . Enable or disable the use of the traditional POST screen. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2:2. Displays the total memory installed. Enable or disable disc-to 59 . Enable or disable system boot from 0 to 23, 0 to -disc recovery by pressing Alt+F10 key during POST. Information Main Security InsydeH20 Setup Utility Boot Exit Rev. 3.7 System Time : System Date : Total Memory: Video Memory: Graphic mode Quiet Boot Network Boot F12 Boot Menu...
... . Enable or disable the use of the traditional POST screen. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2:2. Displays the total memory installed. Enable or disable disc-to 59 . Enable or disable system boot from 0 to 23, 0 to -disc recovery by pressing Alt+F10 key during POST. Information Main Security InsydeH20 Setup Utility Boot Exit Rev. 3.7 System Time : System Date : Total Memory: Video Memory: Graphic mode Quiet Boot Network Boot F12 Boot Menu...
Acer V3-551 and 551G Notebook Service Guide
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... setting the supervisor password, the computer sets the Supervisor Password Is parameter to complete the password setting. Retype the password in the Enter New Password field. NOTE: Passwords are not case sensitive and the length must not exceed 12 characters. Press Enter to Set. 6. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press Enter. The following to save changes and exit BIOS Setup Utility. 2-7 System Utilities The Setup...
... setting the supervisor password, the computer sets the Supervisor Password Is parameter to complete the password setting. Retype the password in the Enter New Password field. NOTE: Passwords are not case sensitive and the length must not exceed 12 characters. Press Enter to Set. 6. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press Enter. The following to save changes and exit BIOS Setup Utility. 2-7 System Utilities The Setup...
Acer V3-551 and 551G Notebook Service Guide
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... user to the system. BIOS Exit F9 Setup Defaults F10 Save and Exit Parameter Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Description Save the changes and exit the BIOS utility. Exit the BIOS utility without saving the changes to save your changes. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2:11. Load the default values of all setup...
... user to the system. BIOS Exit F9 Setup Defaults F10 Save and Exit Parameter Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Description Save the changes and exit the BIOS utility. Exit the BIOS utility without saving the changes to save your changes. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2:11. Load the default values of all setup...
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... only if the F12 Boot Menu parameter in Main menu is set to Enabled (refer to select and continue with the boot procedure. Boot Manager Boot Option Menu 1. Use the ↑ and ↓ keys to select an option Figure 2:12. ATAPI CDROM : XXXXXX ʅandʆto change option, ENTER to highlight a boot device. 4. Start the computer. 2. Boot Manager The Boot Manager allows users to use the F12 Boot menu: 1. Perform the following to select the boot device without accessing the BIOS utility.
... only if the F12 Boot Menu parameter in Main menu is set to Enabled (refer to select and continue with the boot procedure. Boot Manager Boot Option Menu 1. Use the ↑ and ↓ keys to select an option Figure 2:12. ATAPI CDROM : XXXXXX ʅandʆto change option, ENTER to highlight a boot device. 4. Start the computer. 2. Boot Manager The Boot Manager allows users to use the F12 Boot menu: 1. Perform the following to select the boot device without accessing the BIOS utility.
Acer V3-551 and 551G Notebook Service Guide
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... 4-4 Figure 4:3. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. • Do not replace a non-defective FRU. 1. No Display Issues on page 4-16 Figure 4:13. USB Failure on Issues No Display Issues LCD Picture Failure Internal Keyboard Failure Touchpad Failure Internal Speaker Failure Internal Microphone Failure USB Failure Wireless Function Failure Bluetooth Function Failure 4-in -1 Card Function Failure on page 4-8 Figure 4:6. Symptoms Power on page 4-12...
... 4-4 Figure 4:3. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. • Do not replace a non-defective FRU. 1. No Display Issues on page 4-16 Figure 4:13. USB Failure on Issues No Display Issues LCD Picture Failure Internal Keyboard Failure Touchpad Failure Internal Speaker Failure Internal Microphone Failure USB Failure Wireless Function Failure Bluetooth Function Failure 4-in -1 Card Function Failure on page 4-8 Figure 4:6. Symptoms Power on page 4-12...
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... and switch between internal and external by removing the power cable and battery. Disconnect the power and all external devices including port replicators or docking stations. 9. No Display Issues No POST or Video If the POST or video does not appear, perform the following: 1. Switching between the internal display and the external display is no power Trouble shooting step NG Connect it well NG Replace RAM module NG Connect it well Figure 4:2. Remove any memory cards and CD/DVD discs. 10...
... and switch between internal and external by removing the power cable and battery. Disconnect the power and all external devices including port replicators or docking stations. 9. No Display Issues No POST or Video If the POST or video does not appear, perform the following: 1. Switching between the internal display and the external display is no power Trouble shooting step NG Connect it well NG Replace RAM module NG Connect it well Figure 4:2. Remove any memory cards and CD/DVD discs. 10...
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NOTE: Make sure that : • The device is listed under Other Devices 7. Abnormal Video If the video appears abnormal, perform the following: 1. Refer to Online Support Information on -screen prompts. 8. If the display is too dim at the highest brightness setting, the LCD is not running on adjusting the settings. Roll back the video driver to its highest level. Run the Windows Memory Diagnostic from the operating system DVD and follow...
NOTE: Make sure that : • The device is listed under Other Devices 7. Abnormal Video If the video appears abnormal, perform the following: 1. Refer to Online Support Information on -screen prompts. 8. If the display is too dim at the highest brightness setting, the LCD is not running on adjusting the settings. Roll back the video driver to its highest level. Run the Windows Memory Diagnostic from the operating system DVD and follow...
Acer V3-551 and 551G Notebook Service Guide
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Other Functions Failure If other functions such as the CRT switch, HDMI switch, LAN connection, external microphone, external speaker, or USB 3.0, perform the following : 1. If the computer is virus free. 3. Run a complete virus scan using up to date software to confirm the computer is more than one year old, replace the CMOS battery. 2. Replace the Motherboard. 7. If the issue is experiencing intermittent loss of BIOS information, perform the following : 1. Swap the...
Other Functions Failure If other functions such as the CRT switch, HDMI switch, LAN connection, external microphone, external speaker, or USB 3.0, perform the following : 1. If the computer is virus free. 3. Run a complete virus scan using up to date software to confirm the computer is more than one year old, replace the CMOS battery. 2. Replace the Motherboard. 7. If the issue is experiencing intermittent loss of BIOS information, perform the following : 1. Swap the...
Acer V3-551 and 551G Notebook Service Guide
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...-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/Diskette drive Module • PC Cards 4. If any FRU. 3. Undetermined Problems The diagnostic problems do not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is detected, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors...
...-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/Diskette drive Module • PC Cards 4. If any FRU. 3. Undetermined Problems The diagnostic problems do not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is detected, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors...
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In the Technical Information section users can be obtained directly from Acer CSD Taiwan. We are : • Detailed information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • Bios updates • Software utilities • Spare parts lists • TABs (Technical Announcement Bulletin) For these purposes, we offer, accompanied by a list of our technical materials. Also contained on this...
In the Technical Information section users can be obtained directly from Acer CSD Taiwan. We are : • Detailed information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • Bios updates • Software utilities • Spare parts lists • TABs (Technical Announcement Bulletin) For these purposes, we offer, accompanied by a list of our technical materials. Also contained on this...