3Com 3103 - NBX Manager VoIP Phone Support and Manuals
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User Guide - Page 5
... of Your Telephone 70 Telephone Locking 70 Call Permissions 71 Class of Service Override 71 Using a Headset 72 With the 3Com Manager's Telephone and 3Com 3102 Business Telephone 72 Returning to the Headset After a Long Delay 73 Using Hands Free Active on Intercom 73
6 GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your Messages in Your E-mail 76 Account (Billing) Codes 76 Caller...
User Guide - Page 7
...110 Feature Buttons 110 Attendant Console Labels 113
Opening the 3105 Attendant Console Label Cover 113 Complement Attendant Software 114
Managing Calls 115
A TELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone 117 Attaching and Adjusting the Articulating Support Bracket 119 Moving Your Telephone 121 Swapping Telephones 121 Cleaning Your Telephone 121 Troubleshooting Problems 121
INDEX
User Guide - Page 10
Table 2 Common Terms
Term Auto Attendant
Administrator Receptionist
User
Definition
The set of incoming telephone calls. The person who is responsible for information about How to get started with your new telephone The 3Com 3103 Manager's Telephone NBX Voice Messaging features Using standard telephone features Personalizing your 3Com Networked Telephony Solution. A person who answers the ...
User Guide - Page 24
...phone ... / Headset / Speaker ■ Telephone lines in... use with caller ID, when available ■ Number of messages in the column on hold , transfer, conference, or release the call .
■ Right buttons - bring up and down buttons move the cursor left button to the top or bottom of the User...3COM 3103 MANAGER'S TELEPHONE
■ Left buttons - The left buttons.
User Guide - Page 72
... 3Com Manager's Telephone and 3Com 3102 Business Telephone have a headset jack located on the underside of the telephone. To prepare the headset for the location of the jack.
2 Press the Headset button. The handset can use a headset with the 3Com Manager's Telephone and 3102 Business Telephone, read the next section. 72
CHAPTER 5: PERSONALIZING YOUR TELEPHONE
When you use Class of Service...
User Guide - Page 78
... 3Com Manager's Telephone:
1 Press the Features soft button. 2 Scroll to the NBX system.
Calling Line Identity Restriction (CLIR)
On certain NBX systems, if your organization subscribes to Caller ID service from your local telephone company, you can choose to outside parties when you dial a call or any future calls until you cannot change the CLIR settings...
User Guide - Page 81
...the call coverage path set up by the administrator for example, as a help desk, a reservations counter, an information hotline, or a customer service center. Calls coming ...password and press #. The ACD also manages prerecorded announcements to the ACD group.
An agent becomes available to receive ACD calls by the administrator. To log in to an ACD group using your 3Com Manager's Telephone...
User Guide - Page 117
... ■ 3Com 3102 Business Telephones ■ 3Com 3103 Manager's Telephones ■ 3Com 3105 Attendant Consoles ■ Older 3Com telephones that include "PE" in the part number Switch port for connecting a computer or other network device, such as a 3Com Attendant Console, to identify the connectors:
■ Power connection for an AC power adapter. Headset connector. 3Com 3102 and 3103 only...
User Guide - Page 118
... Business Telephone. Figure 10 Underside of 3Com device are listed on 3100. 4 Handset connector 5 Headset connector (3102 and 3103 only) 6 Tabs for an optional connection to the NBX system through traditional telephone wiring.
Ask your administrator if you have questions about how to connect any 3Com Telephone or Attendant Console to the LAN. 3 Ethernet connector for the support...
User Guide - Page 122
... 12 Possible Problems (continued)
Possible Problem
Suggested Solutions
My telephone has "locked ■ Your telephone has lost the connection to the
up your voice mail password to access the NBX NetSet utility. mailbox and delete some messages.
■ Your telephone may have the Hands Free Active on Intercom"Chapter 5
On my 3Com Business Telephone or 3Com Manager's Telephone, all...
User Guide - Page 126
... tone 103
troubleshooting a 3Com Telephone 121 dialing calls
other methods 45 redial 46 release with headset 72 switching from pulse to tone 100
direct mail transfer feature code 106 overview 54
Direct Mail Transfer button 1105 Attendant Console 113 3105 Attendant Console 111
directed call pickup 80 display panel 23
3103 Manager's Telephone 20 call logs, user directory, and...
User Guide - Page 127
... 37 group voice mailbox 41
H
hands free 73 feature code 106
handset volume 57 headset
using 72, 73 volume 57 Headset/Handset Select button 3103 Manager's Telephone 23 hold 3Com Manager's Telephone 52 Business Telephones 52 feature code 106 introduction 52 more than one call 53 Hold button 1105 Attendant Console 113 3103 Manager's Telephone 21 3105 Attendant Console 111 hunt groups and the Do...
User Guide - Page 128
..., 121 Mute button 3103 Manager's Telephone 21 MWI See message waiting indicators
N
name announcement changing 29 setting the first time 14
NBX Messaging 27
NBX NetSet password changing 14 forgotten 14 initial 14, 16 overview 28
NBX NetSet utility getting started 16 listening to messages 30 overview 15 problems with 122
new messages dial tone 103...
User Guide - Page 129
... monitor 87 Simultaneous Paging dial code 92 site codes 98 soft buttons 3103 Manager's Telephone 22 soft keys 23 software, Complement Attendant (CAS) 114 sound volume 3103 Manager's Telephone 21 Speaker button 3103 Manager's Telephone 21 speaker phone 3103 Manager's Telephone 21 feature code 107 problems with 122 using 45 volume 57 Speed Dial buttons 3103 Manager's Telephones 23 speed dials 60 One...
User Guide - Page 130
... 1105 Attendant Console 113 3103 Manager's Telephone 21 3105 Attendant Console 111 transferring calls 53 feature code 107 troubleshooting introduction 117 list of possible problems 121
U
unauthorized use of telephone, preventing 70 urgent messages 39 user configuration 25 user, definition 10
V
version, feature code 107 voice mail
accessing through e-mail 40 changing your password 28 components 27...
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