Diesel Maintenance Tips Customer Letter 1st Printing
Page 1
... filters provided by the message center which ever comes first Initial change at the mileage or equivalent hour intervals specified by the Ford New Vehicle Limited Warranty or any applicable Extended Service Plan (ESP/ESC) contract coverage. Motorcraft® Cetane Booster & Performance... concentration should be maintained at temperatures below indicates that the customer has read and understands the information above: ____ Customer Name __ _____ Vehicle Identification Number (VIN) _____ Dealership Representative Customer Signature Effective 01-20-10, Version 5 The DEF tank...
... filters provided by the message center which ever comes first Initial change at the mileage or equivalent hour intervals specified by the Ford New Vehicle Limited Warranty or any applicable Extended Service Plan (ESP/ESC) contract coverage. Motorcraft® Cetane Booster & Performance... concentration should be maintained at temperatures below indicates that the customer has read and understands the information above: ____ Customer Name __ _____ Vehicle Identification Number (VIN) _____ Dealership Representative Customer Signature Effective 01-20-10, Version 5 The DEF tank...
Roadside Assistance Card 1st Printing
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... hauling a trailer, Roadside Assistance provides coverage for one reason or another. Know your vehicle's mileage and specific location. This is the customer's responsibility. Trailers If your trailer up to $200 per event. Roadside Assistance will be there. • Warranty Towing • Non...hit the button. Just call us a call 1-800-241-3673. 989632_10c_Ford_RoadsideAsst_061011.indd 2 6/10/11 11:51 AM AW7J 19328 AC Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. LOCK OUTS It's embarrassing, but what if you ...
... hauling a trailer, Roadside Assistance provides coverage for one reason or another. Know your vehicle's mileage and specific location. This is the customer's responsibility. Trailers If your trailer up to $200 per event. Roadside Assistance will be there. • Warranty Towing • Non...hit the button. Just call us a call 1-800-241-3673. 989632_10c_Ford_RoadsideAsst_061011.indd 2 6/10/11 11:51 AM AW7J 19328 AC Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. LOCK OUTS It's embarrassing, but what if you ...
Warranty Guide 5th Printing
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... Caparra Heights Station San Juan, PR 00922-1957 Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804 E-mail: prcac@ford.com www.ford.com.pr In Middle East: Ford Middle East Customer Relationship Center P.O. If you have any questions or concerns, or are unsatisfied...your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. Virgin Islands, Central America, the Caribbean, and Israel: Ford Motor Company Ford Export Operations Attention: Customer Relations 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone:...
... Caparra Heights Station San Juan, PR 00922-1957 Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804 E-mail: prcac@ford.com www.ford.com.pr In Middle East: Ford Middle East Customer Relationship Center P.O. If you have any questions or concerns, or are unsatisfied...your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. Virgin Islands, Central America, the Caribbean, and Israel: Ford Motor Company Ford Export Operations Attention: Customer Relations 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone:...
Warranty Guide 5th Printing
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... States, Puerto Rico, And U.S. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE Limitations And Disclaimers What Is Covered? FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES...
... States, Puerto Rico, And U.S. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE Limitations And Disclaimers What Is Covered? FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES...
Warranty Guide 5th Printing
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...begins with quality protection and service. Certain warranty repairs require special training though, so not all warranty repairs. Introduction Ford Motor Company and your emissions control systems, and Noise Emissions Warranty which applies only to perform all dealers are ...2012-model car or light truck. When you need to be taken to it for warranty repairs. That means that service, but you are authorized to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 Our commitment to your selling dealer thank you , then contact the Customer...
...begins with quality protection and service. Certain warranty repairs require special training though, so not all warranty repairs. Introduction Ford Motor Company and your emissions control systems, and Noise Emissions Warranty which applies only to perform all dealers are ...2012-model car or light truck. When you need to be taken to it for warranty repairs. That means that service, but you are authorized to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 Our commitment to your selling dealer thank you , then contact the Customer...
Warranty Guide 5th Printing
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... week. CHECK YOUR VEHICLE We try to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - If you see Better Business Bureau (BBB) AUTO LINE program, page 34 or call 1-800-955-5100. Failure to assist you may... maintenance as a dealer demonstrator), whichever occurs first. owner, you with applicable emissions standards. In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your vehicle. Important information you are an eligible U.S.
... week. CHECK YOUR VEHICLE We try to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - If you see Better Business Bureau (BBB) AUTO LINE program, page 34 or call 1-800-955-5100. Failure to assist you may... maintenance as a dealer demonstrator), whichever occurs first. owner, you with applicable emissions standards. In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your vehicle. Important information you are an eligible U.S.
Warranty Guide 5th Printing
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... or one of these two requirements, you do have warranty coverage when you may have to pay the servicing Ford dealer in a foreign country or U.S. DO WARRANTIES APPLY IN OTHER COUNTRIES? Ford Motor Company dealer for a repair that is covered under the U.S. The New Vehicle Limited Warranty and the Emissions...or U.S. In some cases, however, you travel with this booklet apply to save the paid repair order or invoice. If this document to www.Ford.com for additional customer assistance reference information. 4 Federalized Territories, and it was originally purchased through the...
... or one of these two requirements, you do have warranty coverage when you may have to pay the servicing Ford dealer in a foreign country or U.S. DO WARRANTIES APPLY IN OTHER COUNTRIES? Ford Motor Company dealer for a repair that is covered under the U.S. The New Vehicle Limited Warranty and the Emissions...or U.S. In some cases, however, you travel with this booklet apply to save the paid repair order or invoice. If this document to www.Ford.com for additional customer assistance reference information. 4 Federalized Territories, and it was originally purchased through the...
Warranty Guide 5th Printing
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...through a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be covered by : • alterations or modifications of the... as a permanent stationary power source Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for example, but are not limited to fail. Examples include, but not limited to exhaust and intake systems) •...
...through a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be covered by : • alterations or modifications of the... as a permanent stationary power source Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for example, but are not limited to fail. Examples include, but not limited to exhaust and intake systems) •...
Warranty Guide 5th Printing
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...Vehicle Limited Warranty. VIRGIN ISLANDS) Your vehicle is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed during the warranty coverage period, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to modify or ... have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to the nearest Ford Motor Company dealership. Under this program, Ford will cover towing to 2 gal. If you are driving a daily rental unit). For emergency roadside assistance, call 1-...
...Vehicle Limited Warranty. VIRGIN ISLANDS) Your vehicle is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed during the warranty coverage period, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to modify or ... have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to the nearest Ford Motor Company dealership. Under this program, Ford will cover towing to 2 gal. If you are driving a daily rental unit). For emergency roadside assistance, call 1-...
Warranty Guide 5th Printing
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... fails a Smog Check inspection, all necessary repairs and adjustments will be repaired or replaced by Ford to ensure that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of time, not to exceed 30 days.... or 150,000 miles (whichever first occurs): 1. If your owner's manual. If an emissions-related part on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for presenting your emission control system PERFORMANCE WARRANTY. For Vehicles Eligible for ...
... fails a Smog Check inspection, all necessary repairs and adjustments will be repaired or replaced by Ford to ensure that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of time, not to exceed 30 days.... or 150,000 miles (whichever first occurs): 1. If your owner's manual. If an emissions-related part on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for presenting your emission control system PERFORMANCE WARRANTY. For Vehicles Eligible for ...
Warranty Guide 5th Printing
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...to show that have not been certified by non-Ford parts that are not satisfied with the handling of a warranty matter, see Customer Assistance, on your vehicle, you have followed Ford's instructions on properly maintaining and using Ford replacement parts or EPA certified parts without voiding ...If you do not maintain your vehicle. CUSTOMER ASSISTANCE If you are not equivalent to save your Owner Guide and Scheduled Maintenance Guide. Be sure to Ford parts, your emissions warranty coverage. WHAT REPLACEMENT PARTS SHOULD I USE? Ford is not responsible for future repairs during ...
...to show that have not been certified by non-Ford parts that are not satisfied with the handling of a warranty matter, see Customer Assistance, on your vehicle, you have followed Ford's instructions on properly maintaining and using Ford replacement parts or EPA certified parts without voiding ...If you do not maintain your vehicle. CUSTOMER ASSISTANCE If you are not equivalent to save your Owner Guide and Scheduled Maintenance Guide. Be sure to Ford parts, your emissions warranty coverage. WHAT REPLACEMENT PARTS SHOULD I USE? Ford is not responsible for future repairs during ...
Warranty Guide 5th Printing
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... under Program Summary Guidelines. mediation and arbitration. An arbitration hearing will consider the testimony provided and make a decision after you and Ford Motor Company to : BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203-1833 BBB AUTO LINE applications can get ... any steps you have already taken to try to accept the BBB AUTO LINE decision, Ford must abide by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to request a...
... under Program Summary Guidelines. mediation and arbitration. An arbitration hearing will consider the testimony provided and make a decision after you and Ford Motor Company to : BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203-1833 BBB AUTO LINE applications can get ... any steps you have already taken to try to accept the BBB AUTO LINE decision, Ford must abide by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to request a...
Warranty Guide 5th Printing
Page 40
... state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. In addition, Ford urges ambulance manufacturers to : Ford Motor Company Customer Relationship Center P.O. Such use also voids the Ford Bumper to state. sometimes called lemon laws - 11. Important information about ambulance...
... state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. In addition, Ford urges ambulance manufacturers to : Ford Motor Company Customer Relationship Center P.O. Such use also voids the Ford Bumper to state. sometimes called lemon laws - 11. Important information about ambulance...
Tire Warranty 2nd Printing
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... tire rotation, alignment, towing, road service, valve stems and tire repairs. Any tire replaced under this Limited Warranty and Policy. If the customer accepts a higher-priced replacement tire, the customer will replace the tire pursuant to handle Continental/General Tire brand tire adjustments ("Authorized Dealer"). CONTINENTAL TIRE'S OBLIGATIONS Replacement of manufacture will...
... tire rotation, alignment, towing, road service, valve stems and tire repairs. Any tire replaced under this Limited Warranty and Policy. If the customer accepts a higher-priced replacement tire, the customer will replace the tire pursuant to handle Continental/General Tire brand tire adjustments ("Authorized Dealer"). CONTINENTAL TIRE'S OBLIGATIONS Replacement of manufacture will...
Tire Warranty 2nd Printing
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In Canada, call Continental/General Tire brand toll-free Customer Relations number. Continental Tire the Americas, LLC 1830 MacMillan Park Drive Fort Mill, South Carolina 29707 Continental Tire Canada, Inc. 6110 Cantay Road Mississauga, Ontario, ...
In Canada, call Continental/General Tire brand toll-free Customer Relations number. Continental Tire the Americas, LLC 1830 MacMillan Park Drive Fort Mill, South Carolina 29707 Continental Tire Canada, Inc. 6110 Cantay Road Mississauga, Ontario, ...
Tire Warranty 2nd Printing
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...of any specific tire in chronological time since service conditions vary widely. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 TIRE SERVICE LIFE Tires are designed and built to accurately predict the ... • FIRST CONTACT THE NEAREST GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St. The serviceability of a tire over time is a function of the storage and service conditions (inflation...
...of any specific tire in chronological time since service conditions vary widely. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 TIRE SERVICE LIFE Tires are designed and built to accurately predict the ... • FIRST CONTACT THE NEAREST GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St. The serviceability of a tire over time is a function of the storage and service conditions (inflation...
Tire Warranty 2nd Printing
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..., express or implied expire. This sealant is designed to seal punctures to : - UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. Road hazard injury (e.g., a cut, snag, bruise, impact damage or puncture, whether repairable or not). (Excluding tires with NailGardTM (including Royal Seal tires) have a sealant material...
..., express or implied expire. This sealant is designed to seal punctures to : - UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. Road hazard injury (e.g., a cut, snag, bruise, impact damage or puncture, whether repairable or not). (Excluding tires with NailGardTM (including Royal Seal tires) have a sealant material...
Tire Warranty 2nd Printing
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... as truing, whitewall inlays, addition of balancing or sealant liquids, or the use only and should be rotated at the first sign of vehicle rollover. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of gravity, vehicles such as SUVs and...
... as truing, whitewall inlays, addition of balancing or sealant liquids, or the use only and should be rotated at the first sign of vehicle rollover. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of gravity, vehicles such as SUVs and...
Driving Your SUV or Truck 1st Printing
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... be replaced after six years due to aging even if it was manufactured, the next two are identification codes used to contact customers if a tire defect requires a recall. 16 2012 Four Wheel Drive (4wd) Supplement, 1st Printing USA (fus) and Canada Federal regulations require tire manufacturers to four digits. Tire Care WARNING...
... be replaced after six years due to aging even if it was manufactured, the next two are identification codes used to contact customers if a tire defect requires a recall. 16 2012 Four Wheel Drive (4wd) Supplement, 1st Printing USA (fus) and Canada Federal regulations require tire manufacturers to four digits. Tire Care WARNING...
Diesel Supplement 3rd Printing
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... System section in finding a retailer that sells DEF. Contact roadside assistance for help in the Fuel and Refueling chapter for more information. 17 2012 Diesel (67l) Supplement, 3rd Printing USA (fus) RUNNING OUT OF DEF (DIESEL EXHAUST FLUID) If your Owner's Guide for more information. See the... Customer Assistance chapter in the Owner's Guide for the proper method of DEF, it will not resume until DEF is refilled. Roadside Emergencies JUMP STARTING...
... System section in finding a retailer that sells DEF. Contact roadside assistance for help in the Fuel and Refueling chapter for more information. 17 2012 Diesel (67l) Supplement, 3rd Printing USA (fus) RUNNING OUT OF DEF (DIESEL EXHAUST FLUID) If your Owner's Guide for more information. See the... Customer Assistance chapter in the Owner's Guide for the proper method of DEF, it will not resume until DEF is refilled. Roadside Emergencies JUMP STARTING...