Owner's Manual
Page 2
... to get service and owner publications. you Maintenance Schedule This section tells you how to contact Chevrolet for assistance and how to read. You can use . 8-1 9-1 Customer Assistance Information This section tells you when to perform vehicle maintenance and what to if you how... controls and how to operate your Chevrolet running properly and looking good. It also explains the "air bag" system. Your Driving and the Road Here you'll find in something you information on "Reporting Safety Defects" page 8-10. 0 The 1997 Chevrolet Monte Carlo Owner's Manual 1-1 2-1 Seats and...
... to get service and owner publications. you Maintenance Schedule This section tells you how to contact Chevrolet for assistance and how to read. You can use . 8-1 9-1 Customer Assistance Information This section tells you when to perform vehicle maintenance and what to if you how... controls and how to operate your Chevrolet running properly and looking good. It also explains the "air bag" system. Your Driving and the Road Here you'll find in something you information on "Reporting Safety Defects" page 8-10. 0 The 1997 Chevrolet Monte Carlo Owner's Manual 1-1 2-1 Seats and...
Owner's Manual
Page 171
... to do with weight: the weight of the trailer, the weight of the vehicle, any special equipment that you can write us at: Chevrolet Customer Assistance Center P.O. For example, speed, altitude, road grades, outside temperature and how much your rig. Three important considerations have on your vehicle... trailer safely be riding in the Index for our trailering information or advice, or you have to : General Motors ofCanada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 and the total weight on your dealer for more information about your vehicle...
... to do with weight: the weight of the trailer, the weight of the vehicle, any special equipment that you can write us at: Chevrolet Customer Assistance Center P.O. For example, speed, altitude, road grades, outside temperature and how much your rig. Three important considerations have on your vehicle... trailer safely be riding in the Index for our trailering information or advice, or you have to : General Motors ofCanada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 and the total weight on your dealer for more information about your vehicle...
Owner's Manual
Page 332
Section 8 Customer Assistance Information Here you will find outhow to General Motors Ordering Service and Owner Publications in an Alternative Dispute Resolution Program 8- 10 8- 10... Government Reporting Safety Defects to contact Chevroletif you how to obtain service publications and how to report any safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance for Telephone Text ('M'Y) Users ChevroletIGeo Roadside Assistance Program Canadian Roadside Assistance Courtesy Transportation GM Participation in Canada 8-1 This section also tells you need...
Section 8 Customer Assistance Information Here you will find outhow to General Motors Ordering Service and Owner Publications in an Alternative Dispute Resolution Program 8- 10 8- 10... Government Reporting Safety Defects to contact Chevroletif you how to obtain service publications and how to report any safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance for Telephone Text ('M'Y) Users ChevroletIGeo Roadside Assistance Program Canadian Roadside Assistance Courtesy Transportation GM Participation in Canada 8-1 This section also tells you need...
Owner's Manual
Page 333
Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with a member of the dealership or the General Manager. 8-2 Customer Satisfaction Procedure I I Chevrolet dealers have . However, if a concern has not been resolved to promptly address any concerns you may have the facilities, trained technicians and up-to-date information to your concern with the sales, service or parts manager, contact the owner of dealership management. Discuss your complete satisfaction, take the following steps: STEP ONE --
Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with a member of the dealership or the General Manager. 8-2 Customer Satisfaction Procedure I I Chevrolet dealers have . However, if a concern has not been resolved to promptly address any concerns you may have the facilities, trained technicians and up-to-date information to your concern with the sales, service or parts manager, contact the owner of dealership management. Discuss your complete satisfaction, take the following steps: STEP ONE --
Owner's Manual
Page 334
...Canada, call GM International Product Center in Oshawa calling 1-800-263-3777 by calling 1-800-222- 1020. For help , contact the Chevrolet Customer Assistance Center by (English) or 1-800-263-7854 (French). If after contactinga member of dealership management, it appears your concern cannot be... resolved by the dealership without further help outside of Canada Customer Communication Centre in Canada at: (905) 644-41 12. 0 Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4...
...Canada, call GM International Product Center in Oshawa calling 1-800-263-3777 by calling 1-800-222- 1020. For help , contact the Chevrolet Customer Assistance Center by (English) or 1-800-263-7854 (French). If after contactinga member of dealership management, it appears your concern cannot be... resolved by the dealership without further help outside of Canada Customer Communication Centre in Canada at: (905) 644-41 12. 0 Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4...
Owner's Manual
Page 335
...booklet for addresses of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 However, if you have the following information available to give your inquiry to: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. That is ...available from the vehicle registration or title, or the plate at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV. (TTY...
...booklet for addresses of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 However, if you have the following information available to give your inquiry to: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. That is ...available from the vehicle registration or title, or the plate at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV. (TTY...
Owner's Manual
Page 336
... dealer recommended service providers. Roadside offers two levels of service to the customer, Basic Care and Courtesy" Care: 0 0 0 Toll-free number, 1-800-CHEV-USA Free towing for warranty repairs Basic over the phone,our advisors have accessto a nationwide network of a 1997 Chevrolet/Geo, membership in Roadside Assistanceis free. 8-5 Thistoll-free number will provide...
... dealer recommended service providers. Roadside offers two levels of service to the customer, Basic Care and Courtesy" Care: 0 0 0 Toll-free number, 1-800-CHEV-USA Free towing for warranty repairs Basic over the phone,our advisors have accessto a nationwide network of a 1997 Chevrolet/Geo, membership in Roadside Assistanceis free. 8-5 Thistoll-free number will provide...
Owner's Manual
Page 337
... provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to Retail and Retail Lease Customers operating 1997 and newer Chevrolet/Geo vehicles for customers needing warranty service. Courtesy Transportation will be pre-arranged by the Bumper to Bumper New Vehicle Limited Warranty to eligible purchasers of 1997 Chevrolet/Geo passenger car and light duty trucks...
... provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to Retail and Retail Lease Customers operating 1997 and newer Chevrolet/Geo vehicles for customers needing warranty service. Courtesy Transportation will be pre-arranged by the Bumper to Bumper New Vehicle Limited Warranty to eligible purchasers of 1997 Chevrolet/Geo passenger car and light duty trucks...
Owner's Manual
Page 339
... available only in the New Vehicle Limited Warranty, interim transportation may be available under 21 and have difficulty renting a vehicle, Chevrolet will be offered in lieu of 1997 Chevrolet/Geo passenger cars and light duty trucks (please see your selling dealer for information on Courtesy Transportation. For warranty repairs during...rides provided by another person (i.e., friend, neighbor, etc.) in conjunction with the coverage provided by your GM dealer for details). Courtesy Wansportation Chevrolet/Geo offers Courtesy Transportationfor customers needing warranty service.
... available only in the New Vehicle Limited Warranty, interim transportation may be available under 21 and have difficulty renting a vehicle, Chevrolet will be offered in lieu of 1997 Chevrolet/Geo passenger cars and light duty trucks (please see your selling dealer for information on Courtesy Transportation. For warranty repairs during...rides provided by another person (i.e., friend, neighbor, etc.) in conjunction with the coverage provided by your GM dealer for details). Courtesy Wansportation Chevrolet/Geo offers Courtesy Transportationfor customers needing warranty service.
Owner's Manual
Page 340
...and other factors. 8-9 There may contact the BBB using the toll-free telephone number, or write them at a solution to your Chevrolet dealer committed are not satisfied after following address: BBB AUTO LINE Council of Columbia. GM Participation in an Alternative Dispute Resolution Program This... address, your Vehicle Identification Number (VIN) and a statement of the nature of your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier inthis section is available in all 50 states and the District of Better Business Bureaus, Inc. 4200 Wilson ...
...and other factors. 8-9 There may contact the BBB using the toll-free telephone number, or write them at a solution to your Chevrolet dealer committed are not satisfied after following address: BBB AUTO LINE Council of Columbia. GM Participation in an Alternative Dispute Resolution Program This... address, your Vehicle Identification Number (VIN) and a statement of the nature of your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier inthis section is available in all 50 states and the District of Better Business Bureaus, Inc. 4200 Wilson ...
Owner's Manual
Page 341
...any time. Department of vehicles, it finds that decision. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at 1-800-424-9393 (or 366-0123 in the Washington, D.C. However, NHTSA cannot become involved in individual problems ... Transportation Washington, D.C. 20590 You can also obtain other information about 40 days from the Hotline. 8-10 We prefer you utilize the Customer Satisfaction Procedure before filing a claim with a state-run arbitration program or in the courts. Warranty Information Your vehicle comes with a ...
...any time. Department of vehicles, it finds that decision. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at 1-800-424-9393 (or 366-0123 in the Washington, D.C. However, NHTSA cannot become involved in individual problems ... Transportation Washington, D.C. 20590 You can also obtain other information about 40 days from the Hotline. 8-10 We prefer you utilize the Customer Satisfaction Procedure before filing a claim with a state-run arbitration program or in the courts. Warranty Information Your vehicle comes with a ...
Owner's Manual
Page 342
...notify Transport Canada, in a situation like this, we certainly hope you'll notify us at 1-800-222-1020 or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Or, write: General Motors of Canada Limited. The toll-free telephone number for all current and past model ...352 In Canada, pleasecall us . Box 7047 Troy, Michigan 48007-7047 You may write to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Ordering Service andOwner Publications in Canada Service manuals, service ...
...notify Transport Canada, in a situation like this, we certainly hope you'll notify us at 1-800-222-1020 or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Or, write: General Motors of Canada Limited. The toll-free telephone number for all current and past model ...352 In Canada, pleasecall us . Box 7047 Troy, Michigan 48007-7047 You may write to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Ordering Service andOwner Publications in Canada Service manuals, service ...
Owner's Manual
Page 344
... )r purchases outside U.S.A. US. funds. On returns, a re-stocking fee may be applied against the order. CUSTOMER SIGNATURE bRD97 *(Pricesare subject to Canadian Customers: listed pricesare quoted in $11.50 plus the U.S. To cover Canadian postage, add in US. Order payable ... Check here if your shipping address shown. - please writeto the above addressfor quotation. Order Processing MasterCard 0 n VISA Discover I YEAR 1997 $1 1997 $1 1997 ' QTY' PRICE EACH* TOTAL $40.00 5.00 0.00 3TE: Dealers and Companies please provide dealer or company name, and also...
... )r purchases outside U.S.A. US. funds. On returns, a re-stocking fee may be applied against the order. CUSTOMER SIGNATURE bRD97 *(Pricesare subject to Canadian Customers: listed pricesare quoted in $11.50 plus the U.S. To cover Canadian postage, add in US. Order payable ... Check here if your shipping address shown. - please writeto the above addressfor quotation. Order Processing MasterCard 0 n VISA Discover I YEAR 1997 $1 1997 $1 1997 ' QTY' PRICE EACH* TOTAL $40.00 5.00 0.00 3TE: Dealers and Companies please provide dealer or company name, and also...
Owner's Manual
Page 348
... Player Errors ...3- 14 . Engine ...RecoveryTank ...5-17 Whattouse ...6-21 Cooling System ...5- 15 2-35 Courtesy Lamps ...8-8 Courtesy Transportation ...Cruise Control ...2-30 Cupholders ...2-37. 2-38 Customer Assistance for Text Telephone Users ...8-4 .. Customer Assistance Information ...8- 1 Customer Satisfaction Procedure ...8-2 Damage. Rear Window ...3-6 3-5 Defogging ...Defrosting ...3-5 Dimensions.Vehicle ...6-64 3-10 Dolby@B Noise Reduction ...Dome Lamp Bulb Replacement ...6-36 DoorLocks ...2-4 2-38...
... Player Errors ...3- 14 . Engine ...RecoveryTank ...5-17 Whattouse ...6-21 Cooling System ...5- 15 2-35 Courtesy Lamps ...8-8 Courtesy Transportation ...Cruise Control ...2-30 Cupholders ...2-37. 2-38 Customer Assistance for Text Telephone Users ...8-4 .. Customer Assistance Information ...8- 1 Customer Satisfaction Procedure ...8-2 Damage. Rear Window ...3-6 3-5 Defogging ...Defrosting ...3-5 Dimensions.Vehicle ...6-64 3-10 Dolby@B Noise Reduction ...Dome Lamp Bulb Replacement ...6-36 DoorLocks ...2-4 2-38...
Owner's Manual
Page 350
.... Halogen Bulbs ...6-31 5-2 Hazard Warning Flashers ...HeadRestraints ...1-6 Headlamps ...2-33 Bulb Replacement ...6-3 1 2-28 High/Low Beam Changer ...OnReminder ...2-33 Wiring ...6-56 Hearing Damage ...3- 18 Hearing Impaired, Customer Assistance ...8-4 3-4 Heating ...High-BeamHeadlamps ...2-28 Highway Hypnosis ...4-22 4-22 HillandMountainRoads ...Hitches, Trailer ...4-33 Hood 6-6 Checking Things Under ...6-7 Release ...Horn ...2-27 Hydroplaning ...4-18 Ignition Positions ...2. 12...
.... Halogen Bulbs ...6-31 5-2 Hazard Warning Flashers ...HeadRestraints ...1-6 Headlamps ...2-33 Bulb Replacement ...6-3 1 2-28 High/Low Beam Changer ...OnReminder ...2-33 Wiring ...6-56 Hearing Damage ...3- 18 Hearing Impaired, Customer Assistance ...8-4 3-4 Heating ...High-BeamHeadlamps ...2-28 Highway Hypnosis ...4-22 4-22 HillandMountainRoads ...Hitches, Trailer ...4-33 Hood 6-6 Checking Things Under ...6-7 Release ...Horn ...2-27 Hydroplaning ...4-18 Ignition Positions ...2. 12...
Owner's Manual
Page 354
......Storage. Doing Your Own ...6-2 Service and Appearance Care ...6- 1 Service and Owner Publications ...8- 12 Service Publications ...8- 12 Servicing Your Air Bag-Equipped Chevrolet ...1-25 6-52 Sheet Metal Damage ...2-16 ShiftLever ...Shifting 2-16 Automatic Transaxle ...2-21 Into Park (P) ...2-24 OutofPark ...2-28 SignalingTurns ...Skidding ...4-13 Sound...Steering Wheel ...Time. Setting the ...3-6 Tirechains ...6-45 TireLoading ...4-28 Tire-Loading Information Label ...4-28 Tires ...6-37 I 1 Work. Customer Assistance ...8-4 Speedometer ...2-45 Stains. Vehicle ...6-30 Stuck: In Sand.
......Storage. Doing Your Own ...6-2 Service and Appearance Care ...6- 1 Service and Owner Publications ...8- 12 Service Publications ...8- 12 Servicing Your Air Bag-Equipped Chevrolet ...1-25 6-52 Sheet Metal Damage ...2-16 ShiftLever ...Shifting 2-16 Automatic Transaxle ...2-21 Into Park (P) ...2-24 OutofPark ...2-28 SignalingTurns ...Skidding ...4-13 Sound...Steering Wheel ...Time. Setting the ...3-6 Tirechains ...6-45 TireLoading ...4-28 Tire-Loading Information Label ...4-28 Tires ...6-37 I 1 Work. Customer Assistance ...8-4 Speedometer ...2-45 Stains. Vehicle ...6-30 Stuck: In Sand.